Entrepreneur

How This Introvert Founder Became a Billion-Dollar Leader

The key is compassion and energy.
Source: John Davenport

Paul English sold Kayak to Priceline in 2012 for $1.8 billion. Now he is reentering the industry with Lola, a mobile app that combines AI with human travel agents to plan and book trips. And at both companies, he says, the key to success is the people he hires

Really back in the day, I used AAA. But I’ve also used a cruise travel agent, for a safari, and, last year, American Express’ concierge service in Japan. The trip to Tokyo was motivated by the documentary . I was obsessed with it -- not because of the sushi, but because of this whole idea of what happens when a human being commits their life to . Immediately after seeing the film, I got a couple of friends to go with me. One said she could get us a reservation at Sukiyabashi Jiro. Guaranteed. But at

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