NPR

How Do You Turn Around A Tech Giant? With Empathy, Microsoft CEO Says

The CEO of Microsoft was hired to turn the company around. And now, just three years into the job, Satya Nadella has written a book reflecting on this monumental task — and the empathy it requires.
In his new book, Microsoft CEO Satya Nadella explores how he's had to work on his capacity for empathy to change the company's culture. / Drew Angerer / Getty Images

Satya Nadella's new book is called Hit Refresh (like when you reload a webpage). And in it, the CEO of Microsoft doesn't focus on the remarkable story of his climb from middle-class kid in India to head of an American tech giant. Instead, he explores at length a feeling he's working to cultivate in himself: empathy.

It doesn't come as a surprise to people that big names like Facebook, Google, Apple and Amazon are among the five or 10 most valuable companies on earth. But the fact that Microsoft is also on that

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