Is the industry really putting passengers first?
Jan 02, 2020
2 minutes
TRAIN OF THOUGHT Editor’s Comment
INSIDE the Network Rail headquarters is a sign which says Putting Passengers First.
This acts as a reminder that NR wants to embed a customer service mindset in its staff, and ensure a better focus on performance, therefore putting the passenger’s experience at the very heart of
You’re reading a preview, subscribe to read more.
Start your free 30 days