The European Business Review


organisations globally try to become more competitive and future ready, they are seeking ways to innovate in order to enhance their offerings and services. In this issue’s cover story, we present the article by Guido Stein and Miguel Martín, which looks at the fundamental

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The European Business ReviewLeitura de 1 mins
About the Author
Simon L. Dolan is currently the president of the Global Future of Work Foundation ( . Prof. Dolan used to be the Future of Work Chair at ESADE Business School in Barcelona, and before that he taught for many years at McGill
The European Business ReviewLeitura de 1 minsPsychology
About the Author
Jim Macnamara is a professor of public communication at the University of Technology Sydney specializing in evaluation of communication and effective stakeholder engagement. He is the author of 16 books including Organizational Listening: The Missing
The European Business ReviewLeitura de 6 mins
Services Have Become Invisible To Customers In B2b And B2c
For customers in B2B and B2C environments, the true providers of the services they consume have become invisible. In this review, we gather the opinions of service providers and service managers in the airline, banking, telecommunications, beauty, ed