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    The Top Performer's Guide to Attitude
    The Top Performer's Guide to Attitude
    The Top Performer's Guide to Attitude
    Ebook125 pages1 hour

    The Top Performer's Guide to Attitude

    By Tim Ursiny and Gary DeMoss

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    About this ebook

    The Top Performer's Guide to Attitude examines the crucial topic of attitude in the workplace, in a short guide that employees will want to read and managers will want to give out.

    Bad attitude can break a workforce; good attitude can bring it to new heights. Top performers must know how to capture the power of attitude both in themselves and their coworkers.

    In this short and effective guide, Ursiny and DeMoss give the tools and techniques needed to come out on top:

    -Making smart choices
    -Focusing your actions
    -Empathizing and strategizing
    -Picking your relationships
    -A weekly attitude plan

    Using exercises and checklists, employees will find it easier to bring a positive and productive attitude to the workplace and managers will see a vast improvement in their staff.
    LanguageEnglish
    PublisherSourcebooks
    Release dateJan 1, 2008
    ISBN9781402235139
    The Top Performer's Guide to Attitude
    Author

    Tim Ursiny

    Tim Ursiny, PhD, is a success coach and the author of The Confidence Plan (Sourcebooks, 2005) and The Coward’s Guide to Conflict (Sourcebooks, 2003). Gary DeMoss is the author of Making the Client Connection (Dearborn, 2004) and The Financial Professional’s Guide to Persuading 1 or 1,000.

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      Book preview

      The Top Performer's Guide to Attitude - Tim Ursiny

      THE TOP

      PERFORMER'S

      GUIDE TO

      ATTITUDE

      BY TIM URSINY, PHD,

      GARY DEMOSS, &

      MARC A. YBABEN, PHD

      Copyright © 2008 by Tim Ursiny

      Cover and internal design © 2008 by Sourcebooks, Inc.

      Cover photo © Veer

      Sourcebooks and the colophon are registered trademarks of Sourcebooks, Inc.

      All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means including information storage and retrieval systems—except in the case of brief quotations embodied in critical articles or reviews—without permission in writing from its publisher, Sourcebooks, Inc.

      This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.—From a Declaration of Principles Jointly Adopted by a Committee of the American Bar Association and a Committee of Publishers and Associations

      Published by Sourcebooks, Inc.

      P. O. Box 4410, Naperville, Illinois 60567-4410

      (630) 961-3900

      Fax: (630) 961-2168

      www.sourcebooks.com

      Library of Congress Cataloging-in-Publication Data

      Ursiny, Timothy E.

      The top per

      former's guide to attitude / by Tim Ursiny, Gary Demoss & Marc A. Ybaben.

      p. cm.

      ISBN 978-1-4022-1697-8-1036-5 (hbk.)

      1. Employees--Attitudes. 2. Employee motivation. I. DeMoss, Gary. II. Ybaben, Marc A. III. Title.

      HF5549.5. M63U77 2007

      658.3'14--dc22

      2007035832

      Printed and bound in the United States of America.

      BG 10 9 8 7 6 5 4 3 2 1

      ACKNOWLEDGMENTS

      As always we thank Dominique Raccah, Peter Lynch, Todd Stocke, Erin Nevius, Sarah Riley, Dojna Shearer, and all of our wonderful friends at Sourcebooks. They treat us well.

      Special thanks to Lisa Kueng, whose keen editorial comments helped mold this book.

      Thanks to Zachary Ursiny and Jorden Bennett for their research on top performers and stories of unbreakable attitudes. Thanks also to Colton Ursiny for his tenacity and research on historical figures.

      DEDICATION

      From Tim:

      For my mother, Frances Knight.

      From Gary:

      To my wonderful wife, Laurelyn, and to my children, Brandon, Matt, Jonathan, Leah, Lauren, and Tyler.

      From Marc:

      To my family, Rose, Conner, and Carina, for their endless support and for making sure my attitude is in the right place!

      CONTENTS

      Introduction: Why Top Performers Focus on Attitude

      Section I: Investment in Attitude

      Chapter 1: What Top Performers Know about Attitude

      Section II: Attitude Choices

      Chapter 2: How You See and Treat Yourself: Seven Choices about Your Personal Power

      Hopeful vs. Helpless

      Potential vs. Stagnation

      Ownership vs. Victimhood

      Conviction vs. Shame

      Venting vs. Whining

      Dream vs. Doubt

      Past vs. Future

      Chapter 3: How You View and Interact with Others: Seven Choices about Your Coworkers

      Strengths vs. Flaws

      Accepting vs. Judging

      Open vs. Closed

      Confronting vs. Avoiding

      Giving vs. Taking

      Forgiving vs. Holding

      Delivering vs. Disappointing

      Chapter 4: How You Perceive and Relate to the World: Seven Choices Related to Your Work

      Opportunities vs. Problems

      Impacting vs. Blaming

      Tenacity vs. Abandonment

      Embracing vs. Resisting

      Abundance vs. Scarcity

      Gratitude vs. Entitlement

      Together vs. Separate

      Section III: Developing a Top-Performing Attitude

      Chapter 5: Build an Unbreakable Attitude

      Determine the Influences

      Organize Your Thinking, Emotional, and Behavioral Choices

      Influence the Outcome (Execute Your Strategy)

      Test Your Approach

      Bibliography

      Index

      About the Authors

      Back Cover

      INTRODUCTION

      WHY TOP PERFORMERS FOCUS

      ON ATTITUDE

      The greatest discovery of any generation is that a human being can alter his life by altering his attitude.

      —Psychologist William James

      Impossible is a word only to be found in the dictionary of fools.

      —Napoleon

      Be careful, because this book could change your life! Does that seem like an outrageous claim? Can a book truly change your life? It can if you approach your reading with the right attitude. Former United States President Woodrow Wilson said,

      We grow great by dreams. All big men are dreamers. They see things in the soft haze of a spring day or in the red fire of a long winter’s evening. Some of us let these great dreams die, but others nourish and protect them; nurse them through bad days till they bring them to the sunshine and light which comes always to those who sincerely hope that their dreams will come true.

      Some men and women are afraid to dream. After all, if you dream and your dream doesn’t come true, you may look like a fool (or just think you look like a fool—the two things can be indistinguishable from one another). If you dream, you may fail. If you dream, then you risk disappointment. So what is the argument for dreaming? The one we find most compelling is summarized in a quote from Victor Hugo, the famous French novelist: There is nothing like a dream to create the future.

      Dreamers change the future. They influence their future, and many times they can even impact the world. All of us are gifted with abilities that give us an incredible amount of influence over our lives and the lives of others. Some hide or bury these talents and deprive the world, while others use their abilities fully and bring about amazing changes.

      Those who refuse to dream sabotage their future and waste their gifts. They toss away their dreams and live a life less than what they could have had. Sure there are risks to dreaming, but so what? Disappointment is only disappointment; it is only torturous if we allow it to be. Failure is only a chance to learn something. People who call us fools are just mocking us—it doesn’t mean anything! It does not have any power in and of itself. You don’t need to be hurt by mocking, and you don’t even need to be angered by it. If anything, feel compassion for those who are so stuck and afraid to dream that they have to bring down true dreamers in order to feel safe. The power you give to disappointment, failure, and other people’s opinions is your choice.

      The basic premise of this book is that attitude is a choice. And although there are many wonderful books that focus on attitude, few (if any) really lay out the choices that you can make with your

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