The 12 Labours of Social Media: A Guide for Small Business Owners
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The 12 Labours of Social Media - Bree Vreedenburgh
do.
Prologue.
Hercules was set twelve labours by King Eurystheus of Tyrins as part of the penance for slaying his own wife and six sons while being driven mad by Hera. Zeus, his father, told him that once this service was done, he would attain immortality.
I don’t know about you, but sometimes social media drives me mad. I’m not sure I would actually slay people over it, but the madness is definitely there.
And there are twelve labours that need to be performed to attain social media immortality – or at least to get your social media working nicely, gain a good following, and use social media to drive sales.
Small business owners can find it a Herculean task to keep up with those labours, however if you plan ahead, use your time wisely and pick the channels you are going to operate in, you should be able to make the most of your social media efforts.
The First Labour
Getting Involved in the First Place.
To the uninitiated, social media is a scary business. There are so many different channels, media types, and markets you can work in, it’s no wonder small business owners consider throwing their hands up and not even starting.
However, for a small business owner, social media can be an absolute blessing. Why? Because it puts all the players in a market on the same footing. You have the same potential to engage with prospective customers on social media as the biggest players in your industry.
Not only that, you can respond quicker and more effectively to what you hear online – being small, you aren’t hampered by bureaucracy and legalities.
The trick with social media is to be social. A no-brainer, right? But too many companies make the mistake of constantly selling to their audience, but never actually engaging.
Today’s consumer has more information at their fingertips than ever before. Chances are they know as much about your industry as you do. So you can’t impress them with your knowledge anymore. If someone comes to buy a washing machine from you, they probably already know the features they want, know which brands have those features, and have a pretty good idea of the price they should be paying for it.
It’s your job to create a relationship with them – solve problems, provide solutions and alternatives, and upsell benefits they hadn’t considered. And while doing that, be a trusted friend rather than a sales consultant. Then, when the purchase is finished, the customer has a good feeling about you, and is more likely to return when