Customers.com (Review and Analysis of Seybold's Book)
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About this ebook
This complete summary of the ideas from Patricia B. Seybold's book "Customers.com" shows how your existing customers are the key to developing and implementing a successful e-commerce strategy. In her book, Patricia B. Seybold explains how you can position yourself alongside your customers and find out what they really want. By reading this summary, you will find out how to do this as well as how to deliver your products or services effectively and efficiently.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your business knowledge
To learn more, read "Customers.com" to discover how you can get to know your current customers and boost your e-commerce sales.
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Customers.com (Review and Analysis of Seybold's Book) - BusinessNews Publishing
Book Presentation: Customers.com by Patricia B. Seybold
Summary of Customers.com (Patricia B. Seybold)
Book Abstract
Your existing customers hold the key to developing and implementing a successful e-commerce strategy.
Get alongside your customers and find out exactly what they need – what you can do for them to enhance the quality of their lives. Then figure out how to deliver your products and/or services effectively and efficiently. Develop ways to make doing business with your company direct and straightforward. Incorporate the new communications technologies like the Internet and the World Wide Web into the way you serve your existing customers. Deliver such exceptional levels of service and value that customers will happily form long-term relationships with you.
Then start reaching out for new clients. Closing the sale will be easy – because you will have already made doing business with you simple. Prospects will soon recognize that you’ve aligned all of your business processes and organization to face them, to understand the issues they are concerned with and to respond to their needs. They’ll also recognize the intelligent use you make of technology not for its own sake but to simplify the value-for-value business transaction. With that sort of backing, closing the sale becomes an absolute breeze.
The real challenge of e-commerce is to implement that kind of vision. In the real world, it’s difficult, but exceptional companies find a way. Usually that takes a visionary leader, perseverance, investment, a partnership between the pragmatists and the technologists within the organization and the participation of every employee at every level.
The payoff, however, when your e-commerce strategy comes together that way can be truly impressive.