Tes: The Team Engagement Strategy: Unleashing the Power of Adaptive Teams
By Stefano Bini and Lysha Albright
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About this ebook
In this book, we describe TES, the Team Engagement Strategy, a deceptively simple methodology that enables teams to identify and implement effective change rapidly from the bottom up. No need to engage the C-suite or bring in consultants. TES requires few if any new resources, does not rely on endless data analysis, changes culture towards one of cooperation and collaboration, and the only training you need is in this book. What’s there not to like?
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Tes - Stefano Bini
Africa
INTRODUCTION
You get called into a meeting. The senior executives have decided to make a course correction in their strategy. You are asked to bring down cost, increase efficiency, and improve quality. You will not have increased financial resources, a data analyst, or new hires. You have heard of multiple change management methodologies such as Six Sigma, Lean, Emergent and Agile but they seem a bit too complicated and perhaps more than you really need for the task at hand.
What do you do?
You read this book. We think we can help! More specifically, we think TES can help. TES takes elements from the most effective change management and organizational design theories of the modern era and simplifies them while adding a few new ideas. The result is a streamlined, efficient tool that teams can use without any prior training, additional resources or for that matter, C-suite involvement. Over and over again we saw our teams rise to the occasion and deliver results that had escaped them in the past, sometimes for years. And then continue to improve! We describe one such success story in excruciating detail in this book with the idea that it will answer any question that might arise when you implement TES with your team.
So what’s in the recipe? Here are some of the key ingredients, with a more detailed discussion for interested readers in chapter 1.
From several theories we borrow the idea of sourcing the solutions from the front line staff. We add the concept, however, that the leader of the process does not challenge the team’s collective wisdom with data. That is, we make no effort to test the team’s assumptions. From Agile we borrow the idea of empowering the team to prioritize which solutions to implement, as well as the idea of placing the leader in a support role rather than a directive one. From the constant quality process improvement models, we adapt the idea of the team iterating their solutions until they achieve their goal, although we tweak that idea quite a bit because we feel the original model can lead to change fatigue
. To these elements we add several new ideas of which two are key concepts. The first is that rather than being reactive to failure, the team must be proactive. We ask the team to ensure that members are reminded of the protocol changes they have chosen to implement before they happen. The idea is that an ounce of prevention is worth a pound of cure. The second is that we do not gather any process data. None. Ever. No weekly reports. No punitive charts. No collection of fundamentally inaccurate and statistically irrelevant data. That’s about it.
So far so good. But if that’s all there was, we might not have bothered with writing a book about TES. What is really interesting is what happens as a result of using TES in the workplace. Over time, the methodology itself fosters a mindset that enables a team to learn how to optimize sub-optimal processes on their own with little direction. The teams literally learn to adapt to their changing environment, a concept previously applied to organizations that can respond nimbly end effectively to changing markets. We term this ability of a team to self improve adaptive capacity
. The outcome of using TES is a workforce that is engaged and sees itself as a team that acts to constantly optimize how it does what it does.
That’s worth writing about. We hope you agree.
Stefano Bini, M.D. and Lysha Albright, Ph.D.
"In the struggle for survival, the fittest win out at the
expense of their rivals because they succeed in adapting
themselves best to the environment."
-- attributed to Charles Darwin
TES: A QUICK SUMMARY AND A LITTLE BACKGROUND
So what is TES, exactly? TES is a protocol. As described in more detail in Chapter 3, the Team Engagement Strategy (TES) comprises seven steps:
Figure 1. The Seven Steps of TES
As we mentioned in the introduction, this methodology may look relatively unremarkable, in parts familiar, and something that fits right in with many of the process change protocols you may have seen in the past. However, we believe there are a few key differences:
1. We require that the leader not come up with the answer. The goal yes, the boundaries yes, but not the process, or the how.
The change
items should be organically conceived and driven by the team. Crowdsourced if you will. This democratization of power is at the heart of modern change management strategies but nonetheless quite challenging to do for most leaders (see page 19).
2. We assume that the folks on the front line of any process have important insight. That they know and understand what prevents them from getting their work done. We believe that if given the opportunity to solve those problems, change happens quickly and persists (see page 16).
3. We suggest that a team is more likely to be successful if managed proactively. We believe in managing change before it happens, rather than retrospectively. This is why we have created the role of the conductor, the person who makes sure that all process checklist items happen on time every time (see page 21).
4. We do not collect data about the process itself as it unfolds. None. We argue it is wasted effort that does not move the ball forward. We argue that in scenarios where change has to be rapid and autonomous, data collection is counterproductive. One visual we like to use is that of a train station. We argue that you should keep your eye on the train that is still in the station and make sure it has everything it needs to leave on time. There is little value in trying to understand why one train left late a week ago. It’s gone. It’s not coming back. The only data point that we pay attention to in TES is the goal which the team has set for itself (see page 39).
We are not under the illusion that effective change does not require effort. Indeed, TES requires a heavy investment of time in the beginning stages. Early on, there is a lot of talking and not much doing. This can be frustrating for many leaders who may feel like they know exactly what needs to be done and do not value the discovery phase of TES. TES is much simpler than Agile, Lean, or Continuous Improvement Initiatives, but it does require work up front. Think of it as an investment. However, this investment is not in a training program or management initiative, but an investment of time in your team. The upside is a quick, efficient implementation phase, happy and engaged team members, and a workforce with adaptive capacity ingrained in its