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Principles of Management Essentials You Always Wanted To Know

Principles of Management Essentials You Always Wanted To Know

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Principles of Management Essentials You Always Wanted To Know

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Lançado em:
Apr 6, 2018


•Principles of Management concepts explained in a simplified way
•Fundamentals and important principles included
•Practical approach for application by business & working professionals

Principles of Management Essentials You Always Wanted To Know prepares new managers and leaders with building blocks of management. You will learn how to define management and how management differs at different levels of an organization. You will understand the main functions of a manager so that you can incorporate those functions into your new role. You are given tools to assist you with some of the more challenging aspects of management such as decision making, conflict management, and problem solving. After you have learned about managing people internally in your organization, you will begin to learn how to manage your external customers and gain their business. These timeless elements of management will provide you the fundamentals with a 21st century point of view.
Principles of Management Essentials You Always Wanted To Know gives you a look into the world of management and some of its key elements. When you have completed reading this book you should be able to:

•Define management in an organization, understand its functions and elements
•Know the business responsibilities of a manager
•Describe tools that can help you navigate your role as a manager
•Know how to manage employee and team relationships
•Know how to manage customer relationships

This Self-Learning Management Series intends to give a jump start to working professionals, whose job roles demand to have the knowledge imparted in a B-school but haven’t got a chance to visit one. This series is designed to address every aspect of business from HR to Finance to Marketing to Operations, be it any industry. Each book includes basic fundamentals, important concepts, standard and well-known principles as well as practical ways of application of the subject matter. The distinctiveness of the series lies in that all the relevant information is bundled in a compact form that is very easy to interpret.

Lançado em:
Apr 6, 2018

Sobre o autor

Vibrant Publishers, USA is a leading publishing house publishing high quality books for IT professionals, management professionals as well as graduate students. We have redefined the way in which highly rich content can be made available to today's fast paced generation. This new generation's NEED TO KNOW NOW attitude and the highly competitive business environment has triggered us to publish books that have 'just the essential' information. We, at Vibrant Publishers, are committed to publishing books that are not only content-rich but also concise and approachable enabling more people to read and make the fullest use of them.We have introduced three different series of books for the three different and much in-demand genre of people.a) The Job Interview Questions Series caters to IT professionals specifically college freshman, junior/senior programmers, business analysts, and project managers.b) The Self Learning Management Series is intended to give a jump start to working professionals, whose job roles demand to have the knowledge imparted in a B-school but haven't got a chance to visit one.c) The Test Prep Series covers GRE, GMAT, SAT, TOEFL and IELTS exam books.About Job Interview Questions SeriesAs technology now-a-days changes very often, IT Professionals need to be updated with the latest trends in these technologies constantly and more importantly instantly. Job Interview Questions Series is THE answer to this need.We believe in delivering quality content and do so by tying up with the best authors around the globe. This series of books is written by expert authors and programmers who have been conducting interviews since a decade or more and have gathered vast experiences in the world of information technology. Unlike comprehensive, textbook-sized reference guides, our books include only the required information for job search. Hence, these books are short, concise and ready-to-use by the working Professionals.All the books in Job Interview Questions series include about 250 to 400 technical & HR interview questions with answers. They also include proven strategies along with Dozens of examples to respond to interview questions and thus help nail the interviews. Besides these, each book is accompanied by Aptitude Tests available as a download from our website.We hope to serve our readers by saving them time - by providing them with information that is important, and not bombarding them with data from which they need to pick relevant information.About Self Learning Management SeriesThe Self Learning Management series intends to give a jump start to working professionals, whose job roles demand to have the knowledge imparted in a B-school but who haven't got a chance to visit one. This series is designed to illuminate aspects of management, finance, organization development, consumer behavior, human resources, marketing and business. Dozens of books available in the market give ample information about these topics that may or may not be required. The distinctiveness of this series lies in that it gives only the relevant required information bundled in a compact form, uncomplicated to interpret.This series would cover various management topics in 10 different titles. Each book includes basic fundamentals, important concepts, standard and well-known principles as well as practical ways of application of the subject matter. The series will be instrumental in assisting all those who are in the following job roles:a) Dealing with Human Resourcesb) Taking financial decisionsc) Responsible for Sales and Marketingd) Carrying out the Operational activities in a companye) Directing Business strategiesf) Engaged in managerial decision making

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Principles of Management Essentials You Always Wanted To Know - Vibrant Publishers

Principles of Management Essentials You Always Wanted To Know

Self-Learning Management Series



Principles of Management Essentials You Always Wanted To Know

Published by Vibrant Publishers at Smashwords

Copyright 2017 Vibrant Publishers, USA.

Smashwords Edition, License Notes

Copyright 2018, By Vibrant Publishers, USA. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior permission of the publisher.

This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. The author has made every effort in the preparation of this book to ensure the accuracy of the information. However, information in this book is sold without warranty either expressed or implied. The Author or the Publisher will not be liable for any damages caused or alleged to be caused either directly or indirectly by this book.

Vibrant Publishers books are available at special quantity discount for sales promotions, or for use in corporate training programs. For more information please write to bulkorders@vibrantpublishers.com

Please email feedback/corrections (technical, grammatical or spelling) to spellerrors@vibrantpublishers.com

To access the complete catalogue of Vibrant Publishers, visit www.vibrantpublishers.com


Table of Contents

1. Introduction to Management

Management Types


2. Functions of Management





3. Planning and Decision Making

Define the Problem

Gather Information

Identify the Options

Consider the Data

Choose an Alternative


Review your Decision

4. Leaders vs. Managers

Managerial Traits vs. Leader Traits

Am I a Manager and a Leader?

5. Organizational Charts and Structure




Team Based



Organizational Design

6. Budgeting

Types of Budgets

Special Budgets

Other Budgeting Methods

Budgeting Considerations

7. Problem Solving

Define the Problem

Understanding Intricacies

Processes to Aide in Problem Solving

8. Group Dynamics

Stages of Group Development

Group Types

Factors in Group Behavior

Causes of Poor Group Dynamics

9. Converting a group to a successful team

Group vs Team

Approaches to Improving Team Dynamics

10. Conflict Resolution

Types of Conflict

Healthy vs Unhealthy Conflict Management

Conflict Management Strategies

11. Communication

Communication Process

Communication Types

Barriers to Effective Communication

Managerial Communication

General Listening

Active Listening

Tips to remember about Communication

12. Change

Change Management Plan

Change Management Tools

13. Organizational Culture

Specific Types of Organizational Culture

Importance of Culture

What Influences Culture?

Disadvantages of Culture

Open Door Policy

14. Total Quality Management





Aspects of TQM

TQM Tools

Production vs Operations Management

15. Operations

Role of Technology

16. People Management

Staffing Process

Staffing Challenges

Recruiting Staff

Selecting the Right Employee

Onboarding New Employees

Performance Management

17. Customer Relationship Management

Defining Customer Relationship

Types of Customers

Customer Orientation

Ensuring Quality Customer Relationships

Measuring Customer Relationships


Introduction to Management

Management is the process of accomplishing organizational tasks and goals with and through other people with effectiveness and efficiency. The definition of management seems simplistic but the actual performance of the role of management is very complicated. In fact, management is very different from a functional specialist role and can prove to be very challenging. If you strive to succeed and grow in your industry or if you are simply very good at what you do, chances are, you will be approached to fill a management role. In order to be successful as a new manager, you cannot rely on your exceptional technical skills.

Your management toolbox should be filled with knowledge of how to get work accomplished through teams and individuals, planning and strategizing, organizing, controlling, and developing and leading a group as small as a team or as large as an organization. As a manager, you must know how to wear many hats in an organization including negotiator, advocate, mentor, communicator, counselor, conflict resolver, motivator, and so much more. This paper is designed to help you build your toolbox and know how and when to wear one of the many hats required.

Management Types

Managerial roles are typically housed inside organizations. Organizations comprise of a group of people brought together to carry out a specific purpose whether it is a for-profit or a not-for-profit organization. Organizations across the country and around the world are easily identified by the goals they have set, the structure put into place, and the people involved. The people involved in an organization can be placed into one of two groups, operatives or managers. Operatives are working directly on jobs, tasks, or projects and are not responsible for overseeing the work of others. Managers are more focused on directing the activities of others.

Most organizations refer to vertical management or top down management in regards to the various levels of management within the organization. Vertical management defines the level at which an employee is functioning within the organization. These levels include top level managers, middle managers, first-line managers, and operators. The biggest challenge of vertical management is the flow of communication. Two-way communication is difficult to accomplish specifically when lower levels of the organization are trying to communicate up to the top level.

Top-level managers make decisions about where the organization is going and put into place policies that affect all members of the organization. Examples of these managers are Chief Executive Officer (CEO), Chief Technology Officer (CTO), Chief Financial Officer, etc. Some organizations include their executive vice presidents and division heads as a part of their top management team. These managers are responsible for ensuring long term success for the organization. They pay attention to internal and external environmental drivers when they are developing long term strategies.

Middle managers exist between the first-line and top levels of management. Examples of these managers are department heads and directors. They act as liaison between the two levels pushing down information to first-line managers and pushing up information to top-level managers. They also take the big picture strategic plans developed by the top-level managers and break it down into operational plans for the first-line managers. As middle manager’s most critical role is implementing directives from the top management team and support first-line managers while they work with their teams to complete the day to day activities to achieve the directives.

First-line managers direct the day to day activities of employees and are typically entry level roles. Examples of these managers are assistant manager, shift manager, supervisor, office manager, etc. These managers are the closest to the employees and their activities. They are primarily responsible for ensuring that the organizational plans are completed efficiently and effectively. First-line managers are important because they are usually the first to identify internal issues and problems with operations. For this reason, it is critical that they are communicating frequently with their managers.


Authority is the power or right to have others perform the tasks and activities you need them to do. Essentially, authority allows the holder to disperse the organization’s resources in a way that will best achieve organizational goals and strategies. There are three main types of authority that can be used in an organization: line, staff, and functional.


When a manager is given an employee that reports to them (aka a subordinate) they have the official ability to give that employee orders or directives. These orders and directives are typically issued to help achieve their organization’s goals and objectives with efficiency and effectiveness. Line authority is given to managers who are directly accountable for departments or areas within the organization to aide them in their required activities. For example, an office manager has line authority over each immediate subordinate according the organization chart reporting structure.


Staff authority is the right to assist or guide those who hold line authority and other employees. Staff authority gives those responsible for performing mandatory tasks the ability to improve effectiveness and efficiency of line employees. Line and staff employees collaborate closely to achieve increased effectiveness and efficiency. For example, supply chain managers have staff authority relative to the office manager. The supply chain manager can advise the office manager on approved items to purchase within the organization.


Subordinates can veto suggested management directives or propose specific actions based on their area of specialty when they are given functional authority. In many hospitals, physicians are given functional authority to veto management decisions and make recommendations based on their best judgement for patient care.

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