Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    ITIL Foundation All-in-One Exam Guide
    ITIL Foundation All-in-One Exam Guide
    ITIL Foundation All-in-One Exam Guide
    Ebook228 pages38 hours

    ITIL Foundation All-in-One Exam Guide

    By Jim Davies

    ()

    Read preview

    About this ebook

    Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference.

    ITIL Foundation All-in-One Exam Guide takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL.

    Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you’re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges.

    • ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content
    • Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide
    • In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant
    • Jim Davies, ITSM UK’s 2013 Trainer of the Year and ITIL Champion provides his “10 Commandments” of IT Service Management
    LanguageEnglish
    PublisherMcGraw-Hill Education
    Release dateAug 5, 2016
    ISBN9780071842136
    ITIL Foundation All-in-One Exam Guide

    Read more from Jim Davies

    Related to ITIL Foundation All-in-One Exam Guide

    Related ebooks

    Certification Guides For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Thriving As An Ecosystem Partner

      Sep 30, 2022

      Researching ecosystems that span industries from e-commerce and publishing to semiconductors and healthcare over the past decade, we found companies that have been successful for years by contributing to an ecosystem. Sometimes, by contributing as pa

      10 min read

    • Article

      Robo-marshal

      May 3, 2019

      Robo-marshal
      8 min read

    • Article

      Alberton Training

      Jan 8, 2020

      ALBERTON TRAINING Institute of Technology (@IT) is a computer training institute that is headed by Julian Prinsloo, a qualified network engineer. At @IT they are passionate about preparing students for a career in IT. WITH international quality prog

      1 min read

    • Article

      Expressing Gratitude and Looking Ahead

      Apr 25, 2022

      As the new vice president of education and training for CEDIA, I’m assuming stewardship of a program that is impressively whole. Not complete, per se – in a field that changes as quickly and dramatically as the home technology industry, we can never

      3 min read

    • Article

      Web App Security

      Jun 29, 2021

      Web App Security
      8 min read

    • Article

      Real-World Experience

      Jan 30, 2019

      Richard Millson often seems like the smartest guy in the room. There’s a confidence, bordering on arrogance, sure, but he’s not one of those people who thinks he has all of the answers but turns out to be all bluster. Millson actually seems to know a

      6 min read

    • Article

      behind The Scenes At Bmpro

      Dec 6, 2023

      behind The Scenes At Bmpro
      9 min read

    • Article

      Leading IT And IT Leads

      Dec 23, 2018

      This article discusses technology in a workplace project and the important role of the IT work stream. It details the journey the IT lead and change manager will take together and the many elements of user discovery, through to user training, that ma

      6 min read

    • Article

      Arnab PANDEY

      Apr 1, 2021

      Arnab PANDEY
      11 min read

    • Article

      Digital Trust Is On The Horizon

      Mar 1, 2022

      Digital Trust Is On The Horizon
      11 min read

    • Article

      Integrated Workplace Management Systems

      Dec 23, 2018

      Property and facilities management are data-rich operating worlds. This is becoming even more complex as the Internet of Things (IoT) provides the capability to imbed sensors and diagnostic tools to monitor the use and performance of everything in re

      4 min read

    • Article

      Action Stations

      Mar 28, 2019

      If you are like me, getting into a lift doesn’t rate a second thought – except when something goes wrong. Consider these examples: • In 2010, a UK woman going about her normal day was crushed to death by a faulty lift at her gym.• The same year, the

      3 min read

    • Article

      Virtual Toolkit

      Apr 1, 2018

      Virtual Toolkit
      8 min read

    • Article

      Dear Reader

      Feb 12, 2021

      Editor, profi international Legend has it that the concept for profi international came about after a few beers had been sunk by Manfred Neunaber, the editor and driving force behind German profi, and Mick Roberts, who at the time was the machinery e

      2 min read

    • Article

      Customer-centric From Its Core

      Sep 16, 2018

      What’s been the biggest change you have seen in your career? I think one of the biggest things I am seeing recently is data becoming more and more important in how businesses operate and how they deliver customer experiences. Even a few years ago whe

      2 min read

    Related categories

    Reviews for ITIL Foundation All-in-One Exam Guide

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      ITIL Foundation All-in-One Exam Guide - Jim Davies

      Enjoying the preview?
      Page 1 of 1