ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
By Claire Agutter and Katie Villa
4.5/5
()
About this ebook
ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.
Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:
- Provides definitions of the key terms and concepts used in ITIL 4;
- Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
- Explains the key figures and diagrams in the ITIL syllabus.
This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:
- Replacing ‘change control’ with ‘change enablement’ throughout;
- The removal of ‘IT’ from the definition of a change; and
- Updating definitions for customer, sponsor and user.
Start preparing for your ITIL Foundation exam – order your copy today.
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Claire Agutter
Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
Read more from Claire Agutter
ITIL Foundation Essentials: The exam facts you need Rating: 3 out of 5 stars3/5Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition Rating: 0 out of 5 stars0 ratingsITIL Lifecycle Essentials: Your essential guide for the ITIL Foundation exam and beyond Rating: 0 out of 5 stars0 ratingsService Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition Rating: 0 out of 5 stars0 ratings
Related to ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
Related ebooks
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition Rating: 5 out of 5 stars5/5ITIL® 4 Direct, Plan and Improve (DPI): Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification Rating: 0 out of 5 stars0 ratingsITIL® 4 Drive Stakeholder Value (DSV): Your companion to the ITIL 4 Managing Professional DSV certification Rating: 0 out of 5 stars0 ratingsITIL 4: Create, Deliver and Support: Reference and study guide Rating: 0 out of 5 stars0 ratingsThe Service Desk Handbook – A guide to service desk implementation, management and support Rating: 0 out of 5 stars0 ratingsITIL 4 Foundation Revision Guide Rating: 0 out of 5 stars0 ratingsSummary of Axelos Limited's ITIL Foundation Rating: 0 out of 5 stars0 ratingsITIL 4 : Drive Stakeholder Value: Reference and study guide Rating: 0 out of 5 stars0 ratingsTen Steps to ITSM Success: A Practitioner’s Guide to Enterprise IT Transformation Rating: 0 out of 5 stars0 ratingsCo-creating value in organisations with ITIL 4: A guide for consultants, executives and managers Rating: 0 out of 5 stars0 ratingsPractical IT Service Management: A concise guide for busy executives Rating: 0 out of 5 stars0 ratingsITIL 4: Direct, plan and improve: Reference and study guide Rating: 0 out of 5 stars0 ratingsThe Definitive Guide to IT Service Metrics Rating: 5 out of 5 stars5/5ISO/IEC 20000: An Introduction to the global standard for service management Rating: 0 out of 5 stars0 ratingsThe Universal Service Desk (USD): Implementing, controlling and improving service delivery Rating: 0 out of 5 stars0 ratingsServiceDesk Plus 8.x Essentials Rating: 5 out of 5 stars5/5Essential ITIL: Processes and functions Rating: 0 out of 5 stars0 ratingsITSM Value Streams: Transform opportunity into outcome Rating: 0 out of 5 stars0 ratingsBecome ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples Rating: 0 out of 5 stars0 ratingsITIL® Guide to Software and IT Asset Management - Second Edition Rating: 1 out of 5 stars1/5Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner Rating: 0 out of 5 stars0 ratingsServicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them Rating: 4 out of 5 stars4/5ITIL 4: Digital and IT strategy: Reference and study guide Rating: 5 out of 5 stars5/5Organizing Itsm: Transitioning the It Organization from Silos to Services with Practical Organizational Change Rating: 0 out of 5 stars0 ratingsServiceNow IT Operations Management Rating: 5 out of 5 stars5/5ITIL Integration Exercises Rating: 0 out of 5 stars0 ratingsCMDB Systems: Making Change Work in the Age of Cloud and Agile Rating: 0 out of 5 stars0 ratingsHigh Velocity Itsm: Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing Rating: 0 out of 5 stars0 ratingsArchitecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure Rating: 0 out of 5 stars0 ratings
Computers For You
Slenderman: Online Obsession, Mental Illness, and the Violent Crime of Two Midwestern Girls Rating: 4 out of 5 stars4/5Mastering ChatGPT: 21 Prompts Templates for Effortless Writing Rating: 5 out of 5 stars5/5The ChatGPT Millionaire Handbook: Make Money Online With the Power of AI Technology Rating: 0 out of 5 stars0 ratingsSQL QuickStart Guide: The Simplified Beginner's Guide to Managing, Analyzing, and Manipulating Data With SQL Rating: 4 out of 5 stars4/5Standard Deviations: Flawed Assumptions, Tortured Data, and Other Ways to Lie with Statistics Rating: 4 out of 5 stars4/5101 Awesome Builds: Minecraft® Secrets from the World's Greatest Crafters Rating: 4 out of 5 stars4/5The Invisible Rainbow: A History of Electricity and Life Rating: 4 out of 5 stars4/5Elon Musk Rating: 4 out of 5 stars4/5Dark Aeon: Transhumanism and the War Against Humanity Rating: 5 out of 5 stars5/5Procreate for Beginners: Introduction to Procreate for Drawing and Illustrating on the iPad Rating: 0 out of 5 stars0 ratingsAlan Turing: The Enigma: The Book That Inspired the Film The Imitation Game - Updated Edition Rating: 4 out of 5 stars4/5Grokking Algorithms: An illustrated guide for programmers and other curious people Rating: 4 out of 5 stars4/5Hacking: Ultimate Beginner's Guide for Computer Hacking in 2018 and Beyond: Hacking in 2018, #1 Rating: 4 out of 5 stars4/5Summary of Max Tegmark's Life 3.0 Rating: 0 out of 5 stars0 ratingsThe Hacker Crackdown: Law and Disorder on the Electronic Frontier Rating: 4 out of 5 stars4/5CompTIA IT Fundamentals (ITF+) Study Guide: Exam FC0-U61 Rating: 0 out of 5 stars0 ratingsHow to Create Cpn Numbers the Right way: A Step by Step Guide to Creating cpn Numbers Legally Rating: 4 out of 5 stars4/5CompTIA Security+ Practice Questions Rating: 2 out of 5 stars2/5Remote/WebCam Notarization : Basic Understanding Rating: 3 out of 5 stars3/5Artificial Intelligence: The Complete Beginner’s Guide to the Future of A.I. Rating: 4 out of 5 stars4/5Creating Online Courses with ChatGPT | A Step-by-Step Guide with Prompt Templates Rating: 4 out of 5 stars4/5The Insider's Guide to Technical Writing Rating: 0 out of 5 stars0 ratingsCompTIA Security+ Get Certified Get Ahead: SY0-701 Study Guide Rating: 5 out of 5 stars5/5The Professional Voiceover Handbook: Voiceover training, #1 Rating: 5 out of 5 stars5/5
Reviews for ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
5 ratings0 reviews