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    Quality Master: The World Class Insight About Quality
    Quality Master: The World Class Insight About Quality
    Quality Master: The World Class Insight About Quality
    Ebook88 pages2 hours

    Quality Master: The World Class Insight About Quality

    By Pearl Zhu

    ()

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    About this ebook

    Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.

    This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.
    LanguageEnglish
    PublisherLulu.com
    Release dateJan 3, 2019
    ISBN9780359254415
    Quality Master: The World Class Insight About Quality

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      Book preview

      Quality Master - Pearl Zhu

      Quality Master

      The World Class Insight about Quality

      Pearl Zhu

      Copyright @2018 Pearl Zhu

      All rights reserved. No part of this book may be reproduced, stored, or transmitted by any means –whether auditory, graphic, mechanical, or electronic –without written permission of both publisher and author, except in the case of brief excerpts used in critical articles and reviews. Unauthorized reproduction of any part of this work is illegal and is punished by law.

          ISBN: 978-0-359-25441-5 (E)

      Contents

      Introduction

      Chapter 1 Digital Quality Management Attributes

      Chapter 2 Digital Quality Principles

      Chapter 3 Digital Quality Champions

      Chapter 4 Holistic Quality Management

      Chapter 5 Digital Quality Management Practices

      Conclusion: Five Pillars of Quality Management

      Acknowledgment

      About the Author

      Introduction: The World Class Insight about Quality

      The most important thing is that you need to define the quality as leadership and quality as management.

      Figure 1 The World Class Insight about Quality

      Quality Management is the capacity to improve business systems or processes consistently and inspire a culture of improvement to achieve business milestones and goals across the organization. Quality is defined by a number of factors, such as reliability, reusability, precision, proficiency, effectiveness, or efficiency, etc. In essence, quality is about meeting the needs and expectations of customers with consistency. To systematically lead an organization into good practices to focus on quality attributes takes hard work, soft touch, and a level of credibility within the organization. The first thing first, you need to gain different perspectives and world-class insight about quality.

      Figure 2 Quality Master Introduction

      Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.

      This book "Quality Master: The World Class Insight about Quality" is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.

      Chapter 1 Digital Quality Management Attributes: Quality Management is not one department’s work, as a degree of quality is in everything people do and experience. It requires engaging all the people involved working together as a team to excel in quality products or services deliveries. Quality is defined by a number of factors, and quality management is a multidisciplinary approach. Make sure systems run according to plans, schedules, cost, and performance standards.

      Chapter 2 Digital Quality Principles: The speed of change requires the business adapting to the dynamic business new normal, and the fiery business competitions push organizations to deliver qualified products or services to woo customers and gain the market share. It’s important to set digital principles for enforcing quality and building a coherent, effective, and dynamic digital organization.

      Chapter 3 Digital Quality Champions: Quality management ensures that in an organization, products or services delivered are consistent, in order

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