AFTER THE QUALITY AUDIT Closing the Loop on the Audit Process J.P. Russell Terry Regel ASQC Quality Press Milwaukee, WisconsinAlso available from ASQC Quality Press Quality Management Benchmark Assessment, Second Edition J.P Russell The Quality Master Plan J.P Russell Quality Audits for Improved Performance, Second Edition Dennis R. Arter Fundamentals of Quality Auditing B. Scott Parsowith The 150 9000 Auditor's Companion and The Audit Kit Kent A. Keeney ISO 9000 Audit Questionnaire and Registration Guidelines Praful (Paul) Mehta Eight-Step Process to Successful ISO 9000 Implementation: A Quality Management System Approach Lawrence A. Wilson Managing Records for ISO 9000 Compliance Eugenia K. Brumm To request a complimentary catalog of publications, call 800-248-1946After the Quality Aueht: Closing the Loop on the Audit Process JP Russell and Terry Regel Library of Congress Catalogng-in-Publication Data Russell, |. P James P), 1945~ After the quality audit. closing the loop on the audit process / J.B Russell, Terry Regel cm Includes bibliographical references and index ISBN 0-87389-363-4 1 Management audit. 2. Quality control—Audiuing, 3. Quality assurance. |. Regel, Terry, 1950- I Title HD58.95 IN PROCESS 658,562—de20 96-1893 cp ©1996 by ASQC All rights reserved. No part of this book may be reproduced in any form ot by any means, electronic, mechanical, photocopying, recording, or otherwise, wuhout the prior written permission of the publisher 10987654321 ISBN 0-87389-365-4 Acquisitions Eduor. Susan Westergard Project Editor: Kelley Cardinal ASQC Mission: To facilitate continuous improvement and increase customer satisfaction by identifying, communicating, and promoting the use of quality principles, concepts, and technologies: and thereby be recognized throughout the world as the leading authority on, and champion for, quality Attention: Schools and Corporations ASQC Quality Press books, audiotapes. videotapes, and software ate available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQC Quality Press at 800-248-1946, or write to ASQC Quality Press, RO. Box 3005, Milwaukee, WI 53201-3005, For a free copy of the ASQC Quality Press Publications Catalog, including ASQC membership information, call 800-248-1946 Printed in the United States of Amenca i) Printed on acid-free paper @ASQC ‘Quality Press 611 East Wisconsin Avenue Miwauke, Wisconsin 53202