Attempt 1

Written: May 12, 2012 11:56 PM - May 29, 2012 6:37 AM

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released: Aug 7, 2011 12:07 AM

Chapter 6 TF Random Question 1

1 / 1 point

Because managers in each division hire managers and workers independently, the lack of an internal labor market is one disadvantage to a multidivisional structure.

1) True 2) False Question 2 0 / 1 point

Product team structures consist of groups of individuals whose allegiance is to specific products as opposed to specific functions.

1) True 2) False Question 3 1) True 2) False Question 4 1) True 2) False Question 5 1) True 2) False Question 6
Employee roles are clearly defined in a matrix structure.

1 / 1 point

People in a group can supervise each other in a functional structure.

1 / 1 point

Balancing centralization and decentralization is a concern in a geographic structure.

1 / 1 point

Amazon.com focused on the best way to divide into functions the total task of creating value for customers.

1 / 1 point

1)

True

2) Question 7

False Chapter 6 MC Random 1 / 1 point

The IS department of a large organization decides to sell its information to the other divisions in order to better track profits. This is called ________.

1) an integrating mechanism 2) a communication problem 3) multidivisional matrix 4) transfer pricing Question 8

Which of the following is an advantage of the multidivisional structure?

1 / 1 point

1)

Functional specialists from each division can easily share information with each other.

2) An internal labor market is created. 3) Bureaucratic costs are low. 4) Development time is fast due to decentralization. Question 9
A hybrid structure is used when ________.

1 / 1 point neither a mechanistic or organic structure fits the environment technology requires a more contemporary organizational design complex organizations have different divisions requiring different structures

1) 2) 3) 4)

a compromise is needed between varying management perspectives on how to operate Question 10 1 / 1 point
A food manufacturer is experiencing coordination problems between its frozen food division and its canned food division. The main control problem is that each product requires an entirely separate system for ordering supplies, packaging the product, and storing the product upon completion. Which structure would help solve these coordination problems?

1) Product division 2) Market 3) Multidivisional 4) Matrix

Question 11

1 / 1 point

Top managers spend so much time resolving everyday problems that they can't address long-term company issues. This is a ________ problem associated with the functional structure.

1) customer 2) location 3) measurement 4) strategic Question 12 1) Higher bureaucratic costs 2) Mechanistic behavior 3) Motivation problems 4) Lower quality Question 13 0 / 1 point
The B.A.R. and Grille restaurant has expanded its locations to now include several major U.S. cities. All major functions, such as pricing, menu design, and hiring will still be done by Bob and Amanda. Which structure should they move towards?

0 / 1 point

Which of the following is a disadvantage of a network organization?

1) 2) 3) 4) Question 14

They do not need to change their structure because of these changes Geographic Market Hybrid 1 / 1 point

Internet trade between consumers and companies is called ________.

1) B2C Commerce 2) B2B Commerce 3) Boundaryless transactions 4) Wireless trading Question 15 1) multidivisional 2) functional 3) team 1 / 1 point
A ________ structure has support functions placed in self-contained divisions.

4) geographic Question 16 0 / 1 point

The B.A.R. and Grille restaurant has added a banquet room to serve large groups of customers. Which structure would they most likely move towards?

1) Matrix 2) Product team 3) Market 4) Network Question 17 1) increased morale. 2) efficiency measured through statistics. 3) centralized decision making. 4) added investment in profitable divisions. Question 18 1 / 1 point
A ________ structure has functions grouped together according to the specific demands of products, markets, or customers.

1 / 1 point

With the new structure, General Motors realized all of the following except:

1) divisional 2) simple 3) functional 4) differentiated Question 19 1) 2) 3) 4) 1 / 1 point

A geographic structure is most appropriate for which of the following companies?

A large manufacturer that wants to produce automobiles in Mexico and computers in Southeast Asia An oil producer that sells gas, a commodity, in five different regions A telecommunications company that makes technologically complex equipment

A retailer who specializes in clothing and operates in five different regions of the United States Question 20 1 / 1 point
As an organization grows, a functional structure does not create ________.

1) communication problems

2) learning problems 3) location problems 4) customer problems Question 21 1) True 2) False Question 22 0 / 1 point
Top managers have the strongest property rights.

Chapter 7 TF Random

1 / 1 point

Customers have the strongest property rights.

1) True 2) False Question 23 1 / 1 point

Whistle-blowing is informing an outside agency or the media about a company's illegal or immoral activities.

1) True 2) False Question 24 1 / 1 point

Instrumental values help the organization achieve its terminal goals.

1) True 2) False Question 25 1 / 1 point

Beech-Nut violated societal ethics.

1) True 2) False Question 26 1 / 1 point

Shareholders have the strongest property rights.

1) 2) Question 27

True False Chapter 7 MC Random 1 / 1 point

Triad System's gives the "Innovator Award" and the "Busting the Boundaries Award" to:

1) teach employees new skills.

2) integrate employees into its culture. 3) have fun. 4) create a competitive workplace. Question 28 1 / 1 point
________ role orientation results when individuals are taught to respond to a new context in the same way that existing organizational members respond to it.

1) Institutional 2) Individual 3) Informal 4) Decentralized Question 29 1 / 1 point

Triad systems has an annual trade show in which managers give out awards to recognize employees for excellent service. This is called ________.

1) a rite of passage 2) a rite of enhancement 3) an institutionalized role orientation. 4) a disjunctive process. Question 30
Triad Systems' trade show is an example of a ________.

1 / 1 point

1) rite of enhancement 2) rite of passage 3) rite of degradation 4) rite of differentiation Question 31 1 / 1 point
A bank has a training program that contains six stages. Newcomers must complete each stage of the training in one month, making the total training time six months. Which of the following tactics is this bank using?

1) Serial 2) Informal 3) Disjunctive 4) Fixed Question 32 0 / 1 point

An advantage of an institutionalized role orientation is ________.

1) standardization 2) innovation 3) an ethical culture 4) flexibility Question 33 1 / 1 point

________ is the process by which members learn and internalize the values and norms of an organization's culture.

1) Instrumental values 2) Centralization 3) Differentiation 4) Socialization Question 34 1) outside stakeholders 2) unions 3) the work force 4) shareholders Question 35
Which does not describe the culture at Value Line?

1 / 1 point

Pension and benefits are property rights generally given to ________.

0 / 1 point

1) Frugality and economy 2) Work rules 3) Cooperation 4) Neatness Question 36 1) Sequential, serial, investiture 2) Informal, random, investiture 3) Fixed, disjunctive, divestiture 4) Formal, disjunctive, divestiture Question 37
Which does not describe the culture at Southwest Airlines?

1 / 1 point

If an organization wants to achieve innovation, which socialization tactics should it employ?

1 / 1 point

1) Frugality and economy 2) Good customer service 3) Informal 4) Innovation Question 38

Which organization used the "two-man" norm to solve problems?

1 / 1 point

1) Southwest Airlines 2) Arthur Andersen 3) siteROCK 4) The U.S. Army Question 39 1) 2) 3) 4) Question 40
An organization with a proactive stance on social responsibility:

1 / 1 point

Which of the following is a disadvantage of the institutionalized role orientation?

Many members do not "fit in." Members have difficulty responding to changing conditions. Managers have difficulty creating an ethical culture. Members behave in unpredictable ways. 0 / 1 point

1) takes actions that produce the most good for the most people. 2) supports social actions regardless of cost. 3) 4) thinks that it is society's responsibility to create an ethical framework for companies to work within.

requires its members to make fewer judgments than a narrow stance does. Chapter 8 TF Random Question 41 1 / 1 point
A global expansion strategy involves choosing the best strategy to expand to overseas markets.

1) True 2) False Question 42 0 / 1 point

A multidivisional matrix structure is appropriate for a company pursuing unrelated diversification.

1) True 2) False Question 43 1 / 1 point

Value creation at the global levels begins when an organization transfers a core competence to an overseas market.

1) True 2) False Question 44 1 / 1 point

The need for complex integrating mechanisms, such as teams, is low in organizations that pursue a multidomestic strategy.

1) True 2) False Question 45 0 / 1 point

A company pursuing unrelated diversification has many coordination problems because divisions refuse to share information with each other.

1) True 2) False Question 46 1 / 1 point

A multidomestic strategy would have divisions that need few integrating mechanisms.

1) 2) Question 47

True False Chapter 8 MC Random 1 / 1 point

A source of competitive advantage is ________.

1) uncertainty 2) rules and standard operating procedures 3) an effective culture 4) centralized decision making Question 48 1) Global matrix 2) Global 1 / 1 point
A company pursuing a multidomestic strategy should adopt which of the following structures?

3) Multidivisional matrix 4) Global geographic Question 49 1 / 1 point

In a ________, each business is placed in a self-contained division and there is no contact between divisions.

1) conglomerate structure 2) hierarchy 3) functional 4) matrix Question 50 1) Multidomestic 2) International 3) Global 4) Unrelated diversification Question 51 0 / 1 point
McDonald's developed breakfast items such as the Egg McMuffin that could be produced quickly. This is an example of a(n) ________.

1 / 1 point

Which of the following strategies can an organization use to respond to pressures for local responsiveness?

1) innovation 2) invention 3) core competence 4) craft Question 52 1) functional managers 2) divisional managers 3) corporate managers 4) the CEO Question 53
Which function typically has the most organic structure?

0 / 1 point

Developing core competences is the direct responsibility of ________.

0 / 1 point

1) Sales 2) Manufacturing

3) Materials management 4) R&D Question 54

Which of the following is not a goal of a transnational organization?

0 / 1 point

1) 2) 3) 4) Question 55

Local responsiveness Global learning Low bureaucratic costs The ability to transfer core competences to foreign divisions 0 / 1 point

________ suggests that each function should create a structure to match its resources.

1) Strategic choice 2) Contingency theory 3) Resource dependence theory 4) Transaction cost theory Question 56 0 / 1 point
An international strategy is most appropriate when pressures for global integration are and pressures for local responsiveness are:

1) low/low. 2) high/low. 3) low/high. 4) high/high. Question 57 1) Differentiation 2) Environmental scanning 3) Vertical integration 4) Market penetration Question 58 1) Manufacturing 2) R&D 0 / 1 point
Which of the following functions would be responsible for implementing a just-in-time inventory system?

0 / 1 point

________ is a strategy in which an organization takes over and owns its suppliers or distributors.

3) Marketing 4) Materials management Question 59

The primary disadvantage of vertical integration is:

0 / 1 point

1) 2) 3) 4)

increased bureaucratic costs. decreased product quality. increased number of opportunistic suppliers. loss of control over inputs. 0 / 1 point

Question 60

A ________ strategy is often used for situations in which both local responsiveness and cost reduction are needed.

1) transnational 2) contingency 3) diversification 4) product development Question 61 1) True 2) False Question 62 0 / 1 point
Perrow argues that some continuous process technologies are so complex that a structure does not exist that will allow the organization to operate safely.

Chapter 9 TF Random 0 / 1 point

Engineering production is a type of small-batch technology.

1) True 2) False Question 63 0 / 1 point

Craftswork is the least complex technology in Perrow's framework.

1) True 2) False Question 64 0 / 1 point

Charles Perrow argued that technical complexity depends on task interdependence.

1) True

2) False Question 65 0 / 1 point

Organizations use slack resources to decrease the resources available and to use existing resources more efficiently.

1) True 2) False Question 66 0 / 1 point

Technology is used at all three stages in the value creation process: input, conversion, and output.

1) 2) Question 67 1) 2) 3) 4)

True False Chapter 9 MC Random 0 / 1 point reduced threats of disrupted supplies. protection against disruptions in production. carrying costs of huge inventories. not running out of needed parts. 0 / 1 point

The advantages of stockpiling include all except:

Question 68

If an organization uses intensive technology, then the primary form of task interdependence is ________, and the type of coordination required is ________.

1) reciprocal/standardization 2) sequential/standardization 3) reciprocal/mutual adjustment 4) sequential/mutual adjustment Question 69

________ perform standardized, repetitive work procedures.

0 / 1 point

1) Fixed workers 2) Crafts workers 3) Production teams 4) Customer-oriented Question 70 0 / 1 point

________ are machines that can perform only one operation at a time.

1) Retooling machines 2) Dedicated machines 3) Highly complex machines 4) Transfer machines Question 71 1) CAD 2) CAMM 3) JIT inventory systems 4) CIM Question 72 1) Routine manufacturing 2) Craftswork 3) Engineering production 4) Nonroutine research Question 73 1) Routine manufacturing 2) Craftswork 3) Engineering production 4) Nonroutine research Question 74 1) A biotechnology company 2) An automobile manufacturer 3) A specialized chemical processor 4) A custom furniture maker Question 75 1) Routine manufacturing 0 / 1 point
Which of the following technologies has high task variability and high task analyzability?

0 / 1 point

Which of the following technologies is used to develop master production schedules for manufacturing?

0 / 1 point

Which of the following technologies has low task variability and low task analyzability?

0 / 1 point

An organization's top-management team is most likely to use which of the following types of technology?

0 / 1 point

A mechanistic structure is most appropriate for which of the following organizations?

2) Craftswork 3) Engineering production 4) Nonroutine research Question 76 0 / 1 point

According to Perrow, when an organization uses a highly routine technology (where task variability is low and task analyzability is high), the most effective structure is characterized by all of the following except:

1) a high degree of formalization. 2) centralized decision making. 3) joint specialization. 4) a tall hierarchy of authority. Question 77 1) mediating 2) long-linked 3) intensive 4) nonroutine Question 78
Small-batch technology is characterized by:

0 / 1 point

Slack resources will most likely be used when an organization uses ________ technology.

0 / 1 point

1) high technical complexity. 2) flexibility. 3) low costs. 4) the ability to be programmed. Question 79 0 / 1 point
________ is an inventory system requires inputs and components needed for production to be delivered as they are needed.

1) Stockpiling 2) Warehousing 3) Just-in-time 4) Mass production Question 80 0 / 1 point

________ is a technology characterized by a work process in which input, conversion, and output activities are inseparable.

1) Intensive technology 2) Specialization 3) Mediating technology 4) Long-linked technology Question 81 Chapter 10 TF Random 0 / 1 point

Process consultation is a technique in which a facilitator works closely with a manager on the job to help improve his or her interactions with the group.

1) True 2) False Question 82 0 / 1 point

Starwood's, the large global hotel chain, uses six-sigma principles in order to improve performance.

1) True 2) False Question 83 0 / 1 point

Evolutionary change has a much narrower focus than revolutionary change.

1) True 2) False Question 84 0 / 1 point

Bottom-up change has the benefit of making employees feel comfortable about the change.

1) True 2) False Question 85 0 / 1 point

When all other methods fail, managers should bargain with employees to facilitate change.

1) True 2) False Question 86 0 / 1 point

According to Lewin, the state of inertia is when the forces for change and the resistances to change are in perfect opposition to each other.

1) 2) Question 87

True False Chapter 10 MC Random 0 / 1 point

Change efforts in human resources include all except:

1) training and development. 2) centralizing authority. 3) changing norms and values. 4) reviewing the reward system. Question 88
Which of the following is not one of the OD techniques to promote change?

0 / 1 point

1) Sensitivity training 2) Coercion 3) Process consultation 4) Flexible work teams Question 89 1) group norms 2) power and conflict 3) group cohesiveness 4) cognitive biases Question 90 1) 2) 3) 4) Question 91
According to Lewin's force field theory, change will occur when:

0 / 1 point

Group members unite to preserve the status quo. This resistance to change results from ________.

0 / 1 point

Which of the following is not a characteristic of a flexible work team?

The team eliminates the need for a separate quality control function. Existing team members train new team members. The team discusses ideas for improving productivity. Managers assign team members to tasks. 0 / 1 point

1) ethical forces are promoted. 2) pressures for change are increased. 3) resistance to change is increased. 4) subunit orientations are increased. Question 92
The overall goal of total quality management (TQM) is/are ________.

0 / 1 point

1) economies of scale 2) pooled interdependence 3) radical innovation 4) continuous improvement Question 93 0 / 1 point
A ________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

1) quality circle 2) control group 3) flexible work team 4) top management team Question 94
When changing task and role relationships, managers must:

0 / 1 point

1) centralize decision making. 2) adjust the technical and social systems. 3) change the cohesiveness of a subunit. 4) change the culture. Question 95
The primary difference between process consultation and team building is:

0 / 1 point

1) 2) 3) 4)

process consultation is not designed to improve relationships. process consultation looks at systems and processes, as opposed to workgroups. teambuilding uses outside consultants as opposed to internal change agents.

teambuilding focuses on relationships between the entire team as opposed to a single member. Question 96 0 / 1 point
Examples of organizational change do not include:

1) expanding operations. 2) using resources in a new way. 3) maintaining current production levels. 4) improving returns to stakeholders.

Question 97
Which theory explains the need to match technology with culture?

0 / 1 point

1) Technical complexity 2) Socio-technical systems 3) Task interdependencies 4) TQM Question 98

The European Union is a ________ force for change.

0 / 1 point

1) competitive 2) political 3) social 4) demographic Question 99 1) Functional Resources 2) Technological capabilities 3) Organizational capabilities 4) Competitive environment Question 100 1) no layoffs. 2) increased efficiency. 3) new suggestions for productivity. 4) experimentation. 0 / 1 point
Globe Metallurgical used self-managed teams. The results were all of the following except:

0 / 1 point

Which of the following is not considered a target of organizational change?