A TO Z OF ISO 9001:2008 5S- SEIRI (ORGANIZE); SEITON (NEATNESS); SEISO (CLEANING); SEIKETSU(STANDARDIZATION); SHITSUKE (DISCIPLINE) EIGHT PRINCIPLES OF QUALITY

MANAGEMENT: 1-CUSTOMER FOCUS; 2LEADERSHIP; 3-INVOLVEMENT OF PEOPLE; 4-PROCESS APPROACH; 5-SYSTEM APPROACH TO MGT; 6-CONTINUAL IMPROVEMENT; 7-FACTUAL APPROACH TO DECISION MAKING; 8MUTUALLY BENEFICIAL RELATIONSHIP 6M- MAN, MATERIAL, MACHINE, METHOD, MEASUREMENT, MANAGEMENT A-AUTHORITY-THE POWER FOR TAKING DECISIONS TECHNICAL AND /OR COMMERCIAL OR TO APPROVE DOCUMENTS / RECORDS ACCEPTANCE CRITERIA-SPECIFICATION-TOLERANCE B-BD- BREAKDOWN C-CA-CORRECTIVE ACTION-ACTION TO PREVENT RECURRENCE CONTINUAL IMPROVEMENT- KAIZEN COMPETENCE-DEMONSTRATED ABILITY TO APPLY KNOWLEDGE AND SKILLS CFT-CROSS FUNCTIONAL TEAM /MULTIDISCIPLINARY APPROACH-TEAM WORK CSS- CUSTOMER SATISFACTION SURVEY CONCESSION /DEVIATION PERMIT- PERMISSION TO DEPART FROM ORIGINALLY SPECIFIED REQUIREMENTS OF PRODUCT OR USE/RELEASE NC PRODUCT. CALIBRATION-VERIFICATION OF INSTRUMENT /GAUGE AGAINST MASTER INSTRUMENT TRACEABLE TO NATIONAL OR INTERNATIONAL STANDARD

CUSTOMER PROPERTY-MATERIAL /DRAWING /TOOLS /MACHINES OWNED BY CUSTOMER. D- DOCUMENT-DOCUMENT-MENTIONS THE RULES /GUIDELINES-EG DRAWINGS, QUALITY PLAN. DEFECT-NON-FULFILLMENT OF A REQUIREMENT RELATED TO AN INTENDED OR SPECIFIED USE E-EFFECTIVENESS-EXTENT TO WHICH PLANNED ACTIVITIES ARE REALIZED /ACHIEVED EFFICIENCY-RELATIONSHIP BETWEEN RESULT ACHIEVED AND RESOURCES USED F-FIFO-FIRST IN FIRST OUT G-GRADE-CATEGORY OR RANK GIVEN TO DIFFERENT QUALITY REQUIREMENTS FOR PRODUCTS H-HR-HUMAN RESOURCES

I-IQA-INTERNAL QUALITY AUDIT-SYSTEM AUDIT-SYSTEMATIC, INDEPENDENT AND DOCUMENTED PROCESS FOR OBTAINING AUDIT EVIDENCE AND EVALUATING OBJECTIVELY TO DETERMINE THE EXTENT TO WHICH THE AUDIT CRITERIA ARE FULFILLED ISO-INTERNATIONAL ORGANIZATION FOR STANDARDIZATION INSPECTION-CONFORMITY EVALUATION BY OBSERVATION /JUDGEMENT ACCOMPANIED AS APPROPRIATE BY MEASUREMENT, TESTING OR GAUGING INFRASTRUCTURE-SYSTEM OF FACILITIES, EQUIPMENT AND SERVICES NEEDED FOR THE OPERATION OF AN ORGANIZATION JK-KAIZEN-CONTINUAL IMPROVEMENT L-LABORATORY-FACILITY FOR INSPECTION, TEST OR CALIBRATION LEAD TIME-THE TIME PROVIDED FOR FULFILMENT OF ACTIVITY-(PURCHASE)

M- MR-MANAGEMENT REPRESENTATIVE-INTERNAL COORDINATOR MRM-MANAGEMENT REVIEW MEETING MIS-MANAGEMENT INFORMATION SYSTEM N-NC- NONCONFORMITY NABL-NATIONAL ACCREDITATION BOARD OF LABORATORIES NPL-NATIONAL PHYSICAL LABORATORIES, DELHI O-OUTSOURCED PROCESS-AN OUTSOURCED PROCESS IS A PROCESS THAT THE ORGANIZATION NEEDS FOR ITS QUALITY MANAGEMENT SYSTEM AND WHICH THE ORGANIZATION CHOOSES TO HAVE PERFORMED BY AN EXTERNAL PARTY P-PA-PREVENTIVE ACTION-ACTION TO PREVENT OCCURENCE PFC-PROCESS FLOW CHART PM- PREVENTIVE MAINTENANCE POKAYOKE-MISTAKE-PROOFING-POKA-ERROR; YOKERU-TO AVOID PP-PROCESS PLAN PRODUCT AUDIT-AUDIT FOCUSSED ON PRODUCT AT VARIOUS STAGES OF PRODUCTION PROCESS AUDIT- AUDIT FOCUSSED ON PROCESS ENSURING COVERAGE OF 6M PROCEDURE-SPECIFIED WAY TO CARRY OUT AN ACTIVITY OR A PROCESS PDCA-PLAN DO, CHECK, ACT PRODUCTIVITY-CHANGE IN CYCLE TIME AND YIELD. Q-QUALITY-DEGREE TO WHICH INHERENCT CHARACTERISTICS FULFILS REQUIREMENTS QUALITY POLICY- OVERALL INTENTION AND DIRECTION OF AN ORGANIZATION RELATED TO QUALITY AS FORMALLY EXPRESSED BY TOP MANAGEMENT QUALITY OBJECTIVES-SOMETHING AIMED FOR RELATED TO QUALITY

QA-QUALITY ASSURANCE-FOCUS ON PROVIDING CONFIDENCE THAT QUALITY REQUIREMENTS WILL BE FULFILLED QC-QUALITY CONTROL-FOCUS ON FULFILLING QUALITY REQUIREMENTS QP-QUALITY PLAN QSM /QM-QUALITY SYSTEM MANUAL-DOCUMENT SPECIFYING THE QUALITY MANAGEMENT SYSTEM OF AN ORGANIZATION QPM-QUALITY PROCEDURES MANUAL-MANUAL CONTAINING PROCEDURES QMS-QUALITY MANAGEMENT SYSTEMR-REV-REVISION RESPONSIBILITY-THE TASKS TO BE PERFORMED RECORD-MENTIONS FOLLOWING OF RULES-EG INSPECTION REPORTS. REWORK-ACTION ON NC PRODUCT TO MAKE IT CONFORM TO REQUIREMENTS REPAIR-ACTION ON NC PRODUCT TO MAKE IT ACCEPTABLE FOR INTENDED USE. REACTION PLAN-ACTION PLAN IF PROCESS IS UNSTABLE OR OUT OF CONTROL S-SPR-SUPPLIER PERFORMANCE REPORT SMART-SPECIFIC; MEASURABLE; ACTIONABLE; R- REALISTIC; TIME BOUND SPECIAL PROCESS-ANY PROCESS WHERE THE RESULTING OUTPUT CANNOT BE VERIFIED BY SUBSEQUENT MONITORING OR MEASUREMENT T-TC-TECHNICAL COMMITEE UV- VERIFICATION-CONFIRMATION FOR MEETING SPECIFIED REQUIREMENTS VALIDATION-CONFIRMATION THAT REQUIREMENTS FOR SPECIFIC INTENDED USE HAS BEEN FULFILLED

W-WASTE-ANY NON-VALUE ADDING ACTIVITY LEADING TO WASTE OF TIME, MATERIAL, RESOURCES WORK INSTRUCTION-A STEP-STEP GUIDE FOR PERFORMING A TASK /ACTIVITY XY-YOKE- YOKERU-IN JAPANESE MEANS TO AVOID Z-ZERO DEFECTS-