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IT Handy Guide for Students (2012)

COMPUTER ACCOUNTS 1. Network Account For access to NTU network, e-services (iNTU, StudentLink, GSLink), e-learning (edveNTUre), library databases and campus computers. Username: It is the username selected by you during the online acceptance of offer. (For exchange and non-graduating students, it is your matriculation number).
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HOW TO CHANGE PASSWORD 1. Change Network Account password From a browser, access https://pwd.ntu.edu.sg and follow the instructions given. Note: - Password is case-sensitive - Must be between 8 to 16 characters long - Must be changed every 180 days - Account will be locked after 6 wrong entries - Forgotten password can be self-reset thru SMS (9863 5582) if you have registered your mobile number with CITS: http://www.ntu.edu.sg/cits/gettinghelp/Pages/pass wordresetthrusms.aspx
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Initial password: It is your matriculation no. with alphabets in UPPERCASE (For exchange and nongraduating students, it is your date of birth in DDMMYYYY). It must be changed before you can start using any e-services. 2. Windows LIVE Account (http://home.live.com) This is used only for access to email services and suite of Windows LIVE e-services. The initial password is the same as the Network Account. Default email address: username@e.ntu.edu.sg Email quota: 10GB SkyDrive: 7GB (online storage on the Internet)
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2. Change Windows LIVE Account password From a browser, access http://home.live.com and follow the instructions given. Note: - Password is case-sensitive - Must be between 8 to 16 characters long - Must be changed every 180 days - Forgotten password can be reset via: http://www.ntu.edu.sg/cits/gettinghelp/Pages/reset password.aspx

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HOW TO SELF-RESET NETWORK ACCOUNT PASSWORD 1. Pre-register your mobile number (one-time only) From StudentLink or GSLink:
IT Services -> Registration for Password Reset Using SMS

LEARNING POD @ SOUTH SPINE Location: South Academic Complex (SS-01-03) near Nanyang Auditorium Opening Hours: Monday to Friday - 8.30am to 12 midnight Saturday - 8.30am to 4pm Sunday, Public Holiday - closed

2. Send SMS to 98635582

reset student your-network-account-username

3. Your new password will be your matriculation number (as shown on your matric card) appended with the 4-digit password code sent to your mobile phone Note: Change this password at https://pwd.ntu.edu.sg as soon as possible
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IMPORTANT WEBSITES NTU Website: http://www.ntu.edu.sg Quick Links in NTU website provide direct access to many useful sites. AskNTU in NTU website provides answers to many frequently asked questions. Intranet portal: https://intu.ntu.edu.sg StudentLink (undergrads): http://www.ntu.edu.sg/studentlink GSLink (postgrads): https://www.ntu.edu.sg/gslink Windows LIVE access: http://home.live.com/ Change network account password: https://pwd.ntu.edu.sg e-Learning portal: http://edveNTUre.ntu.edu.sg IT services: http://www.ntu.edu.sg/cits

IT SERVICE COUNTERS Locations: (1) CITS Office at block N2.1 level B1 (2) Learning Pod @ South Spine (see above) (3) Lee Wee Nam Library IT Helpdesk Opening Hours and Location Map: Please refer to http://www.ntu.edu.sg/cits/gettinghelp/Pages/helpdesk.aspx IT SERVICE DESK 7am to 11pm daily Email: helpdesk@ntu.edu.sg Website: http://helpdesk.ntu.edu.sg Tel: 6790 4357(HELP) Fax: 6792 7892

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