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Virendra Kumar
You can take a horse to the water but you cannot force it to drink; it will drink only if it's thirsty - so with people
The willingness to exert high levels of effort towards organizational goals, conditioned by the efforts ability to satisfy some individual need. - Stephen P. Robbins
NEED
DRIVE
INCENTIVE
Motivation is the key to performance improvement Job performance =f(ability, motivation) A happy worker is a productive worker
Vrooms VIE Expectancy Theory
EFFORT
EXPECTANCY
PERFORMANCE
INSTRUMENTALITY
OUTCOME
VALENCE
MOTIVATION
Employee Satisfaction
To business that we love, we eagerly arise and go to with delight - William Shakespeare
Happy Workers
High Productivity
Background
Suggestions
Solution (A)
Solution (B)
Short term solution. No focus on customer service enhancement. It could incur huge expenses No motivational approach for employees. It misinterpreted the problem.
Permanent solution. Inclusive of customer services enhancement methodology. Not an expensive approach. Included rewarding concept as a part of motivational approach. The solution was with respect to the problem.
Orientation Process
Send agenda with offer letter. Make certain everyone knows that a new employee is starting. Assign a partner/mentor. Provide basic info needed to understand the job. Make employee comfortable and take feedback.
Modern Technologies
Motivating factors like:
Growth and Development opportunities Appreciation and recognition Ideal working conditions Increased Responsibility Job security High monetary benefits Good interpersonal skills Telecommuting, Flextime, good facilities and Holiday benefits
Which led to
Employee retention Enhanced loyalty and commitment towards the company Satisfaction of job and workplace Increased productivity Stress free work environment which led to happy employees
Conclusion
MOTIVATION Drives individuals to accomplish goals. Helps organizations survive A continuous improvement and continual learning An effective orientation program (or lack of it) will make a significant difference in how quickly an employee can become more productive. Focus should be on the employee instead of paperwork. Merit must be measured and rewarded regularly if it is to be encouraged and sustained.