QUESTIONNAIRE

I Ashish Rana conducting a research on the topic Comparative study between different different loans provided by KCC bank and SBI bank and I request you to fill the following questionnaire. This will take 3-5 minutes of your time .I promise to keep the information confidential.

Demographic Information Name ...............................................................

Qualification .......................................................

Age

15-25

26-35

36-45

Above 45

Gender

Male

Female

Occupation - Student House wife Other

Serviceman

Businessman

Government employee

Place .....................................

1. From how many years you are associated with this bank? a. Less than 1 year c. More than 5 years b. 1-5

2. How do you come to know about the different different loans schemes of this bank? a.News paper c.Internet b.Television d.Other resources

3. what type of loan you taken from bank? a.Personal loan c. Home loan b. Agriculture loan d. Education loan

e. Any other loan..........................................

4. Are you aware all term and conditions of the loans? a. Yes b. No

5. Are you satisfy with the interest rate charges by your bank? a. Strongly agree c. Strongly disagree b. Agree d. disagree

6. Do you agree that your bank loan processing is fast? a. Strongly agree c. Strongly disagree b. Agree d. Disagree

7. Do you satisfy with the after loan services provided by your bank are best as compare to other bank? a. Strongly agree c. Strongly disagree b. Agree d. Disagree

8. Does the cost of loan is appropriate ,according to your demand ? a. Yes b. No

9. Are you satisfy with the employees behaviour of the bank? a. Yes b. No

10. Does the bank give any discount upon loan services? a. Yes b. No

11. Are you satisfy by the time taken in sanctioning the loan? a. Yes b. No

12. Have you face any difficulty during taking the loan? a. Yes b. No

If yes then specify...............................................................

13. Which grade you want to give loans schemes of your bank? a. Excellent c. Average b. Good d. Blow average

Thanks for your co-operation .