A Report on Training & Development @

SUBMITTED BY: KETAN KANAUJIA 08PG027

Training & Development @ HCL

INTRODUCTION
At HCL, people are not just employees but family. So, like an important member of the family should, employees get endless freedom to experiment, unlimited empowerment to execute their dreams and the rare opportunity to be an entrepreneur. Company believes in empowering people to help achieve their goals goals that are achieved by the coming together of talent and innovation, powered by ownership and freedom to experiment, leading to tremendous growth and gains for the individual and the organization. HCL has the career development centers span India - wide with over 3000 students. The focus has been on industry-experience and focus on 'real world' practical training. The faculty is drawn from HCL and the industry. The areas of focus include both hardware and software starting from basics in hardware and networking to server related and security. Company has a friendly, collaborative culture where they believe that they learn from each other. They provide access to the combined expertise, skills and experience of all our technical specialists across the globe. They train all our employees worldwide for technical and soft skills for employees at all levels that hone an individual's business, technical and managerial skills. This guarantees a high quality of support for customers in their core business processes. It has following Training and development programs going on-

EDGE
With the aim to gain that extra edge in customer service, company has rolled out a training tool billed EDGE (Employee Development Growth and Empowerment) for its infrastructure services division (ISD). The training will be imparted to cement cross-functional team skills of employees. This, according to the company, will enhance the servicing efficiency of its professionals. Company's knowledge management commitment is built around the EDGE Program which is a consciously developed program aimed towards making the company a 'learning organization', an organization where growth is measured not just by profits but also as the synergetic growth of each of its employees. The EDGE training is set up to follow the professional development (career paths) within the organization, which in turn describes the necessary tasks in supporting customers at all levels. The tool is deployed through a host of learning programs and star tech programs that is designed for the technical professional is the lead initiative by which the company aligns it to the overall training interventions of the organization. Accordingly, there is an online test for company professionals across the nation. Based on the evaluations that are carried out on the basis of the rankings they receive from the tests, the top twenty are selected for the program. For a brief period they are exposed to an environment of simulated training. Based on the performance in the initiative, the employees are then awarded certifications. Apart from customer sensitivity from the employees standpoint there are a set of objectives that these training programs are meant to attain. It exposes the professionals to a structured pattern of learning. This format is crucial to having a specific focus in approaching customer service. It also becomes the mode to enhance self-reliance and self-empowerment in handling large complex projects. Under EDGE, company has some sub-programs focused at training dedicated groups like, the Top Gun School for Sales and Star Tech program for technical people, training mediums vary from

30-DAY INDUCTION PROGRAM

Company has a multi-layered 30-day Induction program for the new recruits which covers business, technology, cultural and behavioral training, thus helping them to smoothly transition into the Comnet way of life. As a very important part of the Induction program, the senior management/veteran Comnetians are invited to take special sessions on Comnet culture under value and culture training.

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Training & Development @ HCL online, to video broadcast to captive classroom training etc. Depending on the employee capability and interest, company also sponsors employees for training programs/certifications for external organizations like Cisco etc. Employees are also allowed to take sabbaticals to pursue management & other higher studies. applicable) at HCL offices. On successful completion of the program the candidate would get a certificate from HCL and also could land with Job opportunities in the IT industry as well other business organization including our company, affiliates and group companies. The Program focuses on providing hi-tech Training as per the curriculum to the selected candidates in the stream of Computer Networks, Network Operating Systems, Security and other IT Infrastructure Services. The intention is to produce candidates who will have capabilities to be productive in such areas of IT services where such training is successfully completed.

MANAGEMENT TRAINING
Since Managers play a key role in ensuring that their team members are groomed as respecting and tolerant individuals, company also provides Leadership Training Programs and Managerial Skills Programs to them.

2. Sales & Marketing Training Program

HCL'S EDUCATIONAL SERVICES

In HCLs tryst to enable quality training to our young country, company has started customized training and education services to produce employable manpower. Customized to the industry requirements our educational services are focused towards technologies related to IT Infrastructure and IT Sales. HCL's offerings for Education Services are as follows:

1. Job oriented IT training program

To meet this mammoth requirement of employable engineers, HCL has launched a IT Infrastructure Management Training Program. The program is targeted at bright and fresh Bachelors in engineering candidates. The year long program will include 6 weeks of exhaustive class-room and practical training conducted by experienced professionals of HCL, the remaining period is On-Job Training (With Stipend as

To cook a new CEO in its employees, company has started a unique Program for fresh graduates who have a passion to achieve. Company aims to take a set of young people, and set their minds on fire. Company is offering a comprehensive Sales and Marketing training on IT products, Service and Solutions. It is proposed to be a yearlong training with 3-4 weeks of residential Instructor Led Training (ILT), during which the candidate undergoes Sales orientation classes alongside Technical grooming on IT, Technology, IT Products, Services and Solutions. The remaining period would be live sales experience under the vastly experienced HCL staff. Trainee will be eligible for a monthly stipend after completing it. After the completion of the program candidate is considered for a suitable opening in HCL and also for an Executive Management Program conditional to good performance during service.

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Training & Development @ HCL The program focuses on preparing a new breed of technocrats who would be smart business developers also having a right blend of technical know-how. The year long training would be mentored by the vastly experience HCL employees. Candidates could also be nominated for a Executive Management Program from an Management Institute of good repute.
http://www.hclinfosystems.in/tr-pro.htm http://www.hclinfosystems.in/certified-trpro.htm http://www.hclisd.com/gpw/gpw_training.aspx http://www.financialexpress.com/news/gainin g-the-extra-edge-at-hcl-comnet/52166/

3. Certified Software Engineer Program

The program focuses on preparing a well equipped software engineer who will have capabilities in dealing with the most challenging software development, testing, maintenance and overall engineering environment. In addition to technology training we shall also focus on developing the soft skills of the trainee to bring out a complete engineer from a fresh engineer. The year long training would have a mix of class room and on-job project work with stipend. The Program focuses on providing hi-tech Training as per the curriculum to the selected candidates in the stream of Software Development, Testing, SDLC, Implementation, Support, Maintenance and soft skills. The intention is to produce candidates who will have capabilities to be productive in such areas of Software where such training is successfully completed. The program involves class-room training followed by On Job project work at any office of the company.

REFERENCES
http://www.hclinfosystems.in/eduservices.htm http://www.hclinfosystems.in/sales-tr-pro.htm

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