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Root Cause Analysis Template

For information about Root Cause Analysis, visit www.mindtools.com/rs/RCA.

Description Source Criticality Level (High/Med/Low) Client not aware of project status Client Med Rationale Doesnt affect delivery but damaging to account

Likely Root Cause

Description Likelihood (High/Med/ Low) High Information/ Tests to Clarify Check with Programme Office Description

Possible Solutions
Risks Description Simplify info required for report so less timeconsuming for PM to supply Client feels reports lack detail Likelihood Med Mitigation Agree detail-level required for new report with client Measure of Success Test Check with Client after 4 weeks Results TBA

Status reports not being issues weekly because of lack of info from Proj Mgr