JSR Broadband For All Project

Owners Requirements for O & M System Requirement

Title

OWNERS Requirements for Operation and Management System Contractor JSR Broadband for All Project 20/07/ 2011 1st Release

Project Issue Date Rev. Status

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1. Project Brief Sdn. It is the intention of Realm Energy Sdn Bhd. and Jaluran Satu Rakyat Sdn. Bhd. to deploy the Broadband Network Facilities, Infrastructure and Services including Optical Fibre Cables for backhaul connectivity, and Broadband Power Line (BPL) Wired and Wireless (BPL), technologies and solutions for last mile connectivity through-out Malaysia enabling out broadband connectivity to a targeted 2.5 million homes. The project is expected to provide internet services at the speed of up to 2 Mbps to areas where accessibility to internet is limited. 2. Objective The objective of this document is to provide minimum guide for the Contractor in submitting the proposal to undertake this project This document shall not limit the project. content of Contractors proposal. The Contractor is required to understand the total s unde project requirement prior to producing detail proposal to undertake this project. This project will be awarded to the Contractor on a development, operate and manage basis or any of the combinations deemed suitable and agreed upon by both parties. 3. Requirement of the Proposal The Contractor shall submit the proposal in two sections: a) Commercial Proposal b) Technical Proposal I. Commercial Proposal

The Contractor shall include the following items in the commercial proposal for this project. a) Executive Summary a brief write up about the company and the intended project b) Schedule of Information on Companys Background (i.e. paid up capital, etc.) c) Certified Copies of Relevant Certificates from governing body (i.e. MOF, Industry Board & Commission, etc.)

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Owners Requirements for O & M System Requirement

d) e) f) g) h) i) j) II.

Project Organisation Chart including background of Key Officers. Project overall cost Schedule of Prices for material, manpower, applications Bill of Material Proposed Mode of Payment sed Schedule of Payment Performance Security - 10% of the Contract Price

Technical Proposal

The Contractor shall include the following items in the technical proposal for this project. a) Overall System Architecture The Contractor shall describe the overall system architecture of the proposed solution for the Operation and Management Application System. All relevant components and modules in the proposed solution shall be described in detail including the infrastructure, detailing all hardware and supporting applications in support of the solution. The proposed solution shall be based on an Open System Architecture Model. b) Proposed O&M Application The Contractor shall include the following components in the proposed solution: i. Customer Information Module This module shall provide the interface to input all the subscriber details. This detail will be relationally linked to Help Desk Module for Support purposes. This module shall basically support the following functions: a. Basic Customer Profile b. Extended Customer P ed Profile ii. Subscriber Management Module This module shall be linked to CIS by providing management functionality in terms status of subscriber activation, subscriber suspension and type of packages subscribes. This Module will also provide historical information to support information sales and marketing report. The following basic . functions shall be included: a. Basic Subscriber Profile b. Extended Subscriber Profile c. Subscriber Location iii. Infrastructure Module This module shall display the status of all sites at various stages from pending, in progress to completion-in-services. It shall include and not services. limiting to, the following information on:

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Owners Requirements for O & M System Requirement

a. b. c. d. e. f.

Devices Inventory Configuration Area Map Convergence Map Site Status

iv. Work Order Module This module shall comprise the following components: a. Project Management b. Pending order c. Order History d. Completed Orders e. Tracking Work Order History v. Partner Management Module This module shall provide Repository for Partners and Contractors containing information of the type of relationship and Scope of work. work This module shall also include the storage for retailer management and information. This module shall comprise the following components: a. Partner Information Portal b. Retailer Management vi. Workflow, Messaging & Collaboration Module This module shall provide a rule based workflow engine supporting messaging, communication, escalation and change management functionality along with audit capabilities. The components shall be the following: a. Workflow rule management b. Email Management c. Change Management ange d. Escalation & Notification vii. Helpdesk Module This module shall be linked to the NMS, Workflow and the CIS module to support incident ticketing, management and escalation to support the tracking of incident reported by NMS and subscribers. It shall support a detailed audit trail and historical data which is linked to the knowledgebase module. The following components shall be included in this module: a. Incident Management b. NMS Integration c. Incident History d. FAQ and Solution viii. Knowledgebase Module This module shall, not limiting to, comprises and stores the following:
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a. b. c. d. e. ix.

SOP Forum Document Repository Advanced Search Capabilities Manufacturers Trou ubleshooting

Reporting & Dashboard Module This module shall provide the interface for building myriad of reports to support all areas of the operational aspects from all modules within this framework. The report can be saved and generated on a schedule basis. It also flexible enough to generate an ad ad-hoc reporting based on a pre-defined set of pre rules. The components shall be as follows: a. Preset Reports b. Custom Reports c. Standard Dashboard x. Billing Module This module shall provide the functionality of managing all aspects of billing from the subscribers perspective to contractors and partners tightly integrated subscribers ctors with the work order module. It will have a set of secured reporting access to ensure that adequate security is maintained with regards to Financial Information Management. a. Billing management shall include i. Charging ii. Invoicing iii. Settlement iv. Secured Customer Access for Bill Viewing v. Outstanding Bill

xi. User Profile Module This module shall include the following capabilities: a. Creating User Profile b. Managing Access Control c. Managing Group Policy d. Security xii. Interface Module This module shall provide interface to other system related to this project. c) Implementation Strategy The Implementation Strategy is the vital element to ensure the successful execution of this project. The Contractor shall explicitly describe the implementation strategy for the ementation development of the O&M application to ensure the basic vital functions shall be available at the shortest possible duration for the immediate launch of this project The project.
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proposal shall cover every aspect of the development cycle including contingency plan and promoting plan to ensure smooth execution of the whole development cycle. Project management The Contractor shall establish the project management methodology for the ethodology implementation of the project. This shall cover the planning, monitoring and control of nning, all activities and resources scheduled during the project implementation. Risk management The Contractor shall identify and anticipate all potential risks potential that will occur s during project implementation. The Contractor shall provide risk assessment/analysis assessment plans to manage, control and reduce the impact of each risk towards project master , schedule. Change management The Contractor shall establish the procedure to manage any deviation, rescheduling, non-conformity and ad conformity ad-hoc decision and/or instruction occurs during project implementation. Projected timeline To ensure proper control, monitoring and updating of the project progress, the Contractor is required to establish the detail project time line. The Contractor shall continuously keep the time line updated from time to time for comparison of planned activities against actual physical implementation implementation.

d) Quality Management Plan The Contractor shall provide a project quality plan for this project. The project quality all plan shall cover all aspect of quality assurance and quality control for work in progress, testing, design development, reworks and any other significant activities related to the esting, project. The project quality plan shall also include handling of non-conformance, non corrective and preventive action. The project quality plan must be submitted to the project owner for approval prior to commencement of the development work. d e) Product Standard & Certification

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The Contractor shall submit all methodologies used in the development of the application. The Contractor shall list all COTS Software to be included in the final application and shall be initially approved by the owner. All HCI for the application shall be Web based adhering to the Open System Architecture Standards. All stages of the development shall be documented and updated regularly based on approved proposed standards. The application develop shall comply with ISO-12207 Standa developed tandards. f) Manpower The Contractor shall provide qualified and sufficient administrative, management and technical personnel to design manage and develop the application. The personnel design, application assigned to work in this project must be fluent to communicate and write in English and must be well versed with Telecommunications related applications. g) Training The Contractor shall provide technical training related to this project such as product knowledge, successful trials, installation, configuration and testing of the all related application systems and equipment which will installed for the purpose of this project. project The training syllabus, training schedule and training location shall be included in the proposal. The Contractor must submit training plan together with this proposal. The training plan shall include commitment to provide training to RESB and JSR team before the physical installation of the works take place, which is immediately after signing of the agreement. h) Testing and Commissioning plan ommissioning The Contractor shall submit all testing schedule and procedures for approval prior to commencement of development based on SDLC. The testing and commissioning plan SDLC. shall include detail description of all testing required to be conducted after every phase of the development. All testing reports must be presented to the project owner after completion of each test. i) Warranty Management The Contractor shall provide warranty for the total system after the final handover. The Contractor shall outline extensiveness of the warranty including (but not limited to) the period of warranty, inclusion items of the warranty, method to claim against the warranty, duration of claim, workmanship and product return.

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The Contractor shall also provide defect liability period of at least 24 months for the workmanship and performance of the total related system. j) Support services The Contractor shall propose the support services and maintenance plan that will be implemented during the warranty period. Should there be failure of the system or equipment during the warranty period, the Contractor shall undertake to perform the rectification work without incurring any additional cost to the Project Owner. thout The Contractor shall elaborate support services offered during and after warranty period and which includes (but not limited to) after sales support, equipment replacement, replacement upgrading of hardware and software, etc. pgrading Any upgrading of the software and hardware required within the warranty period shall be done at no additional cost to Project Owner. k) Hand-over Upon completion of testing and commissioning of each module, the Contractor shall , have a walk through with Project Owner and/or its appointed Project Management Consultants to officially hand over the module. All relevant documents pertaining to the installation, testing and commissioning for each module must be signed off during the hand over. On completion of the total application system, a final testing and commissioning of the total system shall be done with final walk through before the final handover. Warranty of the total system shall commence after the final handover. Prepared by : Project Management Office of Realm Energy Sdn. Bhd. Updated: 20/07/11

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