 Job Description

 Skills & Knowledge

 Related Tools
 Management
 Quality Control
You MUST have a CLEAR knowledge
of:
Job Description
Company Policies regarding
 Visitors
 Security
 Meetings
 Information to be given – must have
restrictions
You need certain skills and knowledge
 Good communication skill
 Good listening skill
 Skill in dealing with different types of
people
 Command of Language
Vocabulary and knowledge of your business terms
Pronunciation
 Knowledgeable of organization & business
Youneed to have a good judgment
Note down all information
 Pen & Paper, note down names, contacts
Don’t rely on your memory
 Directories & lists
 Computer
 Telephone PABX
WORK MANAGEMENT:
Overall work Plan
Procurement Plan
Day to day work plan
Progress communication
Schedule maintenance
 It will be provided by your employers
 It includes
 Your Desk and Front Space
 Waiting Area
 Meeting Place
 You have to communicate about
 Any change in requirements
 Manage your job
 Determine your needs and communicate it in
ADVANCE
 Communicate your problems to the
management
 Maintain good personality, attitude and
behavior
 Maintain your Professionalism
 Don’t talk unnecessarily
 Compose yourself
 Qualitycannot be measures by gadgets
 Be your own monitor
 How long you are away from the seat
 Are people getting from you what they want?
 Encourage people to give comments
 Doyou understand your responsibilities well?
 What are the duties of a Receptionist?
 What do people expect from you?
 What does your Employer(s) expect?
You must be ready to face the Problems of
your Job
This is a job of excessive Public Dealing
You must prepare for your Job
For Front Desk you must be
 Physically
fit to remain attentive all the time
 Well mannered, well behaved, patient and attentive.
 Front Desk / Information Desk
 You are required to provide information
 Correct
 Relevant
 Timely
 Sometimes a confused visitor may not know what
she wants to know
 You are required to help him/her
 Your
other main responsibility may be
communication
 Giving messages and be able to give correct information
to the customers
 What information most people would seek?
 Do they want to see some specific person?
 Whom they should see for?
 When someone will be available?
 What is the location, address, e-mail address, phone fax
or mobile no.?
 Do you provide or sell some specific service or product?
 Respect
 He /She will be provided by correct and
relevant information, or a service which is
fast and efficient
 Recognition
Be ready to face problems and find
solutions
 List down your problems
 Be ready with solutions

 Write down possible pros and cons of each solution

 Weigh the consequences and find the best

 Consult superiors.

Implement your solution without delay

>>>IMMEDIATELY!!!!!