Project On

“ DOOR STEP BANKING”

With reference to ICICI BANK”

Bachelor of Commerce
Banking & Insurance
(Semester V) Final Year

Submitted In Partial Fulfillment of the Requirements

for the Award of
The Degree of Bachelor of Commerce-
Banking & Insurance
 ACKN OWLED GEME NT
A project to successfully conceive merely from a sheer initiative
to come into being is solely not just the work of mine; but there
are many others who contribute largely.
I am indebted to my highly regarded project guide Mrs. Mehek
mam for her immense contribution to my project by invariably
guiding me throughout this whole journey. This effort would not
have been successfully completed without her priceless
encouragement, endorsement and helpful suggestions.
I owe it to our respected principal Mr.Venkatramani and
Course coordinator Mrs. Mehek mam for his tremendous and
incredible effort and ceaseless assistance in helping us
accomplish this project. I show my gratitude towards their
extreme supportive disposition and constant emphasis on
importance on me.
I also thanks to the manager of ICICI Bank Thane
branch Mr. Pankaj Desai for his guidance and for his help in this
topic.
Lastly, I would like to thank all my friends who have
always stood by me and helped me as true friend.
 INTRODUCTION

The regulator has given banks the go-ahead to offer doorstep services to cus-
tomers. Banks can now deliver cash and drafts to customers’ homes and offices
as well as collect cash, cheques and other instruments. The decision will make
life easier for retail customers and corporates.

Some of the banks were earlier offering these services. However, they stopped
after the central bank began reviewing the services.

Reserve Bank of India permitted banks to carry out doorstep banking not only
to individuals and corporates, but also government departments, public sector
units and others. They can deliver the money against cheques received at the
counter or through other channels like phone banking and internet banking.

RBI, in February, had allowed banks to pick up cash, instruments and deliver de-
mand drafts to individual customers. At that point it had not allowed cash deliv-
ery to individuals. For corporates and other customers, RBI had then allowed
pick up of cash and instruments, delivery of cash against cheques received at
the counter and also delivery of demand drafts.
For years banks have been offering doorstep cash delivery for corporate cus-
tomers, especially to factories in far-off locations. In recent years, foreign and
private sector banks began offering these services to high-end retail

customers. Besides differentiating themselves, some banks found it a way to

discourage customers from
crowding branches.

“Banks had started doing pick-up and delivery of cash for retail customers like
shopkeepers as many of them used to crowd the branches towards the end of
the day. By offering cash pick up, banks could pick the cash at their own con-
venience and also prevent customer queues at the counters. Also, many of the
high networth customers and some of elderly customers preferred delivery of
cash and demand drafts at their residence or office,” said a senior private sector
banker.

Though the regulator had concerns that cash pick-up could cause money laun-
dering, it had to possibly given in to strong demand from customers.
RBI had in its February circular

also given detailed guidelines on the delivery process. It had said that cash col-
lected should be acknolwledged by issuing a receipt on behalf of the bank, and
the money should be credited into the customer’s account the same day or the
next working day.
Bank customers can now look forward to home delivery of
banking services, with the central bank allowing banks to employ agents to ex-
tend doorstep banking services.

Banks can pick up cash and cheques for individuals and corporate customers.
They can also deliver cash against cheques received across the counter to cor-
porates and government departments. Where banks do employ agents, they
have to certify in writing that they are taking responsibility for their agents’ ac-
tions.

In its guidelines issued on Wednesday, RBI said that where banks engage
agents for delivery of services, they should have a policy approved by their
boards, which lays down broad principles for selection of agents and payment of
commission. Banks will also have to comply with RBI directives on outsourcing
services.

Bankers say that doorstep banking can complement internet banking and further
reduce pressure on branches. Public sector banks may, however, not be able to
exploit this facility as much private and foreign banks due to union opposition to
outsourcing of services.

This move by RBI will give a big boost to rural banking plans of banks such as
ICICI Bank which was looking at doorstep banking as one of the models to tap
the rural market. Foreign banks, which cannot freely expand branch network,
can also use this route to expand their business.

The guidelines also prescribe service levels in terms of the time for delivery. Ac-
cording to RBI, cash collected from a customer should be acknowledged by is-
suing a receipt on behalf of the bank and credited to the customer’s account on
the same or next working day depending on the time of collection.

As part of risk-management prescriptions, RBI said that the cash delivery ser-
vices could be offered against receipt of cheque only at the branch and not
against telephonic request. For individuals, even this facility will not be available.
Also, banks can provide door delivery of demand drafts only if they have re-
ceived a requisition in advance and the amount has been debited to the custom-
er’s account.

If a bank decides to charge extra for doorstep services, charges have to be first
cleared by the board of the bank. RBI has also barred banks from extending this
service to any address other than what is mentioned in the agreement between
banks and customers.
 RBI paves way for doorstep banking

After a gap of 21 years, the Reserve Bank of India has once again allowed do-
mestic banks to offer doorstep banking, to their customers but with its prior ap-
proval.

A circular issued on April 30 stated that, "A scheme for providing services at the
premises of a customer within the framework of Section 23 of the Banking Reg-
ulation Act 1949 may be formulated by banks with the prior approval of their
board and submitted to the Reserve Bank for approval".

The practice was banned in May 24,1983 whereby banks were advised not to
extend any banking facilities at premises of their customers without prior approv-
al of the RBI.

The decision, the circular stated, has been taken in view of several requests re-
ceived from government departments such as railways and representation from
banks.

Till the time a separate scheme is worked out, agency banks in the business of
conducting government business may continue to lift cash and collect credit in-
struments from premises of central and state government departments.

Government business, includes disbursing pension, distribution and collection

under savings bonds among other things.

Explaining the significance of the development, a banker said the facility follows
the RBI's resolve to pay special attention to the needs of a typical Indian depos-
itor who seeks safe avenues for his savings.

In its annual credit policy announced last, the governor stated, "banks are urged
to refocus on deposit mobilisation and empower depositors by providing wider
access and better quality of banking services.

Therefore, the RBI will persist with its efforts to ensure quality of banking ser-
vices in particular to small individual depositors.
 RBI issues norms for doorstep banking

Banking services will now be available at the doorstep. Individual customers can
have cash and other bank instruments picked up from their home or office while
only demand drafts will be delivered. Corporate customers can additionally have
cash delivered against cheque received at the bank's counter.

The Reserve Bank of India on Wednesday issued guidelines for banks on

"Doorstep Banking" allowing banks to either deploy their employees or hire
agents to extend these services.

The new guidelines allow banks to extend cash delivery services to corporate
clients, public sector units and departments of Central and state governments
against the receipt of cheque at the branch, and not based on telephonic re-
quests. Individual customers cannot, however, avail of this facility.

Similarly, the delivery of demand drafts for both individual and corporate custom-
ers will be done by debiting the account on the basis of requisition in writing or
cheque received and not against cash collected at the doorstep.

The RBI has, however, cautioned banks about risks arising out of these services
and asked them to prescribe cash limits. "Banks are advised to take into ac-
count the various risks that may arise on account of offering doorstep banking
services to customers directly or through agents and take effective steps to
manage the same. Banks may specifically consider prescribing cash limits for
their agents and customers in this regard," says the circular.

According to the guidelines, banks have been asked to acknowledge cash col-
lection by issuing receipts and ensuring that it is credited to the customer's ac-
count on the same day or the next working day.

The charges for these services would have to be prominently indicated on bro-
chures.

These services will be provided only to those customers who have adequately
fulfilled the bank's "Know Your Customer" norms.

Banks will now have to prepare their own schemes based on the guidelines with
the approval of their board. The central bank has also asked banks to appoint a
Grievance Redressal Machinery for redressing complaints about services
rendered by its `agents.' The name and the telephone number of the designated
officer should be made available to the customers on the bank's website.
Banks have been asked to educate their `agents' about the incidence of circula-
tion of forged notes, particularly of high denominations. "Banks are advised to
take suitable steps to educate their "Agents" to enable them to detect forged
and mutilated notes so as to avoid frauds and disputes with the customers," said
the circular.
 RBI Guidelines for Doorstep Banking- 21st Feb-
ruary 2007

Banks can offer through own employees and Agents the banking services
like pick up of cash, instruments and delivery of cash and demand drafts to
Corporate Customers/ Government Departments/ PSUs/ Individual Cus-
tomers at their doorstep.

In order to ensure transparency in respect of the rights and obligations of

customers, uniformity in approach and to clearly delineate the risks in-
volved, RBI has laid down general principles and broad parameters to be
followed by banks while offering "doorstep" services to their customers, Ac-
cordingly, banks may prepare a scheme for offering "doorstep" banking
services to their customers, with the approval of their Boards, in accord-
ance with the guidelines provided below-

Detailed Guidelines for Doorstep Banking

1. Services to be offered

Banks can offer the following banking services to their customers at their
doorstep: -

(a) Corporate Customers/ Government Departments/ PSUs etc.

(i) Pick up of cash

(ii) Pick up of instruments
(iii)Delivery of cash against cheques received at the counter
(iv) Delivery of demand drafts

(b)Individual Customers/Natural persons:

(i)Pick up of cash

(ii) Pick up of instruments

(iii) Delivery of demand drafts
2. Modalities of Delivery

(a)Through own employees

(b) Through Agents

Where banks engage the services of Agents for delivery of services, it

should be ensured that the policy approved by the Board lays down the
broad principles for selection of Agents and payment of fee/commission
etc. Banks may refer to the guidelines on Managing Risks and Code of
Conduct in Outsourcing of Financial Services by banks issued on Novem-
ber 3, 2006 and ensure that the principles enumerated therein are com-
plied with while offering Doorstep Banking services.

3. Delivery process

(i) Cash collected from the customer should be acknowledged by issuing a

receipt on behalf of the bank;

(ii)Cash collected from the customer should be credited to the customer’s

account on the same day or next working day, depending on the time of
collection;

(iii) The customer should be informed of the date of credit by issuing a suit-
able advice.

(iv) Delivery of demand draft should be done by debit to the account on the
basis of requisition in writing/ cheque received and not against cash or in-
struments collected at the doorstep;

(v) Cash delivery services may be offered to the corporate

clients/PSUs/departments of Central and State Governments against re-
ceipt of cheque only at the branch and not against telephonic request. No
such facility, however, shall be made available to individual customers;

4. Risk Management

It may be ensured that the agreement entered into with the customer does
not entail any legal or financial liability on the bank for failure to offer door-
step services under circumstances beyond its control. The services should
be seen as a mere extension of banking services offered at the branch and
the liability of the bank should be the same as if the transactions were con-
ducted at the branch. The agreement should not provide any right to the
customer to claim the services at his doorstep.

5. Transparency

Charges, if any, to be levied on the customer for doorstep services should

be incorporated in the policy approved by the Board and should form part
of the agreement entered into with the customer. The charges should be
prominently indicated on brochures offering doorstep services.

6. Other conditions

(i) Doorstep services should be offered to only those customers in whose

case proper KYC procedures, as laid down in RBI guidelines dated
November 29, 2004 and subsequent circulars on the subject have been fol-
lowed;

(ii) The services should be offered at either the residence or office of the
customer, the address of which should be clearly and explicitly mentioned
in the agreement.

(iii) The agreement/ contract with the customer shall clearly specify that the
bank will be responsible for the acts of omission and commission of its
‘agent’.

(iv) The "Scheme" should not be restricted to any particular client/customer

or class of customers.

(v) Banks may keep in view the restrictions imposed by Section 10 (1) (b)
(ii) (b) of the Banking Regulation Act, 1949, while making payments for the
services outsourced.

7. Redressal of Grievance

a) Banks should constitute an appropriate Grievance Redressal Machinery

internally for redressing complaints about services rendered by its ‘agents’.
The name and telephone number of the designated Grievance Redressal
officer of the ‘bank’ should be made available to the customers including on
the bank’s website. The designated officer should ensure that genuine
grievances of customers are redressed promptly.

b) If a customer feels that his complaint has not been satisfactorily ad-
dressed, he will have the option to approach the Office of the concerned
Banking Ombudsman for redressal of his grievance/s.

Section 23 of Banking Regulation Act, 1949 –

Doorstep Banking
1.in terms of which banks were advised to formulate a scheme with the approv-
al of their Boards, for providing services at the premises of a customer and sub-
mit it to Reserve Bank for approval.

2. In order to ensure transparency in respect of the rights and obligations of cus-

tomers, uniformity in approach and to clearly delineate the risks involved, it has
been decided to lay down general principles and broad parameters to be fol-
lowed by banks while offering "doorstep" services to their customers, Accord-
ingly, banks may prepare a scheme for offering "doorstep" banking services to
their customers, with the approval of their Boards, in accordance with the
guidelines enclosed to this letter.

3. Attention of banks is also drawn to the incidence of circulation of forged notes,

particularly, high denomination notes, in the market. Banks are advised to take
suitable steps to educate their "Agents" to enable them to detect forged and mu-
tilated notes so as to avoid frauds and disputes with the customers.

4. Banks are further advised to take into account the various risks that may arise
on account of offering doorstep banking services to customers directly or
through agents and take effective steps to manage the same. Banks may spe-
cifically consider prescribing cash limits for their agents and customers in this re-
gard.

5. The operation of the scheme may also be reviewed by the Boards of banks
on a half-yearly basis, during the first year of its operation and subsequently on
an annual basis.
INTRODUCTION OF ICICI

Overview of ICICI bank

ICICI Bank is India's second-largest bank with total assets of Rs. 3,446.58 billion (US$
79 billion) at March 31, 2007 and profit after tax of Rs. 31.10 billion for fiscal 2007.
ICICI Bank is the most valuable bank in India in terms of market capitalization and is
ranked third amongst all the companies listed on the Indian stock exchanges in terms of
free float market capitalization*. The Bank has a network of about 950 branches and
3,300 ATMs in India and presence in 17 countries. ICICI Bank offers a wide range of
banking products and financial services to corporate and retail customers through a vari-
ety of delivery channels and through its specialized subsidiaries and affiliates in the
areas of investment banking, life and non-life insurance, venture capital and asset man-
agement. The Bank currently has subsidiaries in the United Kingdom, Russia and
Canada, branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International
Finance Centre and representative offices in the United States, United Arab Emirates,
China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary
has established a branch in Belgium.

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the Na-
tional Stock Exchange of India Limited and its American Depositary Receipts (ADRs)
are listed on the New York Stock Exchange (NYSE).
History

ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial insti-
tution, and was its wholly-owned subsidiary. ICICI's shareholding in ICICI Bank was re-
duced to 46% through a public offering of shares in India in fiscal 1998, an equity offer-
ing in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of
Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary
market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was
formed in 1955 at the initiative of the World Bank, the Government of India and repres-
entatives of Indian industry. The principal objective was to create a development finan-
cial institution for providing medium-term and long-term project financing to Indian
businesses. In the 1990s, ICICI transformed its business from a development financial
institution offering only project finance to a diversified financial services group offering
a wide variety of products and services, both directly and through a number of subsidiar-
ies and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and
the first bank or financial institution from non-Japan Asia to be listed on the NYSE.

After consideration of various corporate structuring alternatives in the context of the

emerging competitive scenario in the Indian banking industry, and the move towards
universal banking, the managements of ICICI and ICICI Bank formed the view that the
merger of ICICI with ICICI Bank would be the optimal strategic alternative for both en-
tities, and would create the optimal legal structure for the ICICI group's universal bank-
ing strategy. The merger would enhance value for ICICI shareholders through the
merged entity's access to low-cost deposits, greater opportunities for earning fee-based
income and the ability to participate in the payments system and provide transaction-
banking services. The merger would enhance value for ICICI Bank shareholders through
a large capital base and scale of operations, seamless access to ICICI's strong corporate
relationships built up over five decades, entry into new business segments, higher mar-
ket share in various business segments, particularly fee-based services, and access to the
vast talent pool of ICICI and its subsidiaries. In October 2001, the Boards of Directors
of ICICI and ICICI Bank approved the merger of ICICI and two of its wholly-owned re-
tail finance subsidiaries, ICICI Personal Financial Services Limited and ICICI Capital
Services Limited, with ICICI Bank. The merger was approved by shareholders of ICICI
and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmedabad in March
2002, and by the High Court of Judicature at Mumbai and the Reserve Bank of India in
April 2002. Consequent to the merger, the ICICI group's financing and banking opera-
tions, both wholesale and retail, have been integrated in a single entity.

ICICI Bank offers wide variety of Deposit Products to suit your requirements. Coupled
with convenience of networked branches/ ATMs and facility of E-channels like Internet
and Mobile Banking, ICICI Bank brings banking at your doorstep, Select any of our de-
posit products and provide your details online and our representative will contact you for
Account Opening.

Good treasury management is essential to business efficiency. Treasurers are responsible

for the management of money within a business. Their role is to ensure that a business
has sufficient funds, in the appropriate currencies, to meet its operational, financial and
strategic objectives.
 ICICI Doorstep Banking

Why go to the bank when your bank can comes to you? That’s right, no more
need for constant trips to the bank. Get the advantage of ICICI Bank's Doorstep
Banking, a convenient banking option for pick-ups and delivery from your place
of business. Now you don't have to risk carrying cash to or from the bank.

Doorstep banking from ICICI Bank is especially designed for

entities such as yours having large number of daily banking transactions, Door-
step Banking means you save considerable time and effort. The result? More
time to carry out other essential activities that help improve and grow your busi-
ness

Make the most of ICICI Bank’s Doorstep Banking, a convenient

banking option for pick-up from and delivery to your place of business. You don’t
have to risk carrying cash to or from the bank. Deposit / withdraw cash, deliver /
collect trade documents and deposit cheques at the safety of your office, with
ICICI Bank’s Doorstep Banking Service for Current Account customers.

Key feature include

It’s convenient - Transact from your premise.

It’s hassle-free - Experienced agencies deployed.

It’s safe - Cash-in-transit insurance with multiple verification

Procedures.
Key Benefits Of Doorstep Banking:

It’s convenient. You get service at your doorstep. So no traveling to the branch.
It’s secure. Cash-in-transit insurance, multiple verification and reconciliation pro-
cedures make the facility fool-proof . It’s flexible. You can choose between daily
services or service on call. It’s hassle-free . Experienced agencies help you with
your transactions

Features :
Opening an account:
You can open an account with us in the comfort of your home or office. Simply
give us a call or contact bank online and executives will be there to help to
open an account for you.

Pay orders and demand drafts :

The can request for free delivery of pay orders and demand drafts at home or of-
fice (within city limits of the bank branch in India ). To add to this, local pay or-
ders and drafts drawn on own branches are now issued free of cost on various
accounts and charged nominally on some.

Cheque pick ups:

Indicate the address (within city limits of the bank branch in India) from where
you need to have a cheque picked up and our executives will be there for you.
TERMS AND CONDITIONS FOR DOORSTEP BANKING
SERVICES

These Terms and Conditions apply to and regulate the provision of doorstep
banking services
offered by ICICI Bank Limited ("ICICI Bank") for ‘pick-up and delivery’ of cash,
cheques,
demand drafts and business banking documents (hereinafter referred to as
"Services") by
accepting the requests or Instructions sent through facsimile transmission or
telephone.

1. In these terms and conditions, the following words and phrases have the
meaning
stated hereunder unless indicated otherwise:
"Account" refers to the current account of the accountholder with ICICI Bank in
India,
which is designated as eligible account by ICICI Bank for the purposes of
availing the
aforesaid Services.
"Client" refers to a person referred to the service request form having an
Account with
ICICI Bank and requesting for availing the Services, which request has been
accepted
by ICICI Bank.
"ICICI Bank" refers to ICICI Bank Limited, a company incorporated under the
Companies Act, 1956 and licensed as a bank under the Banking Regulation Act,
1949
and having its registered office at Landmark, Race Course Circle, Vadodara 390
007
and corporate office at ICICI Bank Towers, Bandra Kurla Complex, Mumbai 400
051.
"Instruction" refers to the requests and/or instructions for pick-up and/or delivery
of
cash, cheques, demand drafts and documents relating to banking business as
may be
sent by the Client to ICICI Bank by means of a telephone and/or facsimile
transmission.

2. The Client acknowledge and agree that the requests and Instruction for:
i. Delivery of cash, demand drafts to the Client may be undertaken by ICICI
Bank
only if the request/Instruction is made by a facsimile transmission as per the
procedure mentioned in the ‘service request form’ sent by ICICI Bank to the
Client.
ii. Pickup services for cash, cheques, demand drafts and banking business
documents may be undertaken by ICICI Bank if the request/Instruction is made
by
telephone or facsimile transmission as per the procedure mentioned in the
service request form sent by ICICI Bank to the Client.
The Client must ensure that every Instruction to be sent through facsimile
transmission is sent on ICICI Bank’s printed form (if any) applicable to the
particular
transaction and account at the time. If an Instruction through facsimile
transmission is
sent by the Client otherwise than on ICICI Bank's printed form and is accepted
by ICICI
Bank, such Instruction shall be subject to the terms and conditions on ICICI
Bank’s
printed form.

3. The Client agrees and undertakes to duly comply with its obligations in terms
of the
processes as detailed in service request form sent by ICICI Bank, and to duly
remit the
payments for the Services rendered by ICICI Bank as detailed in service request
form.

4. The Client agrees and understands that ICICI Bank shall act upon the
Instructions sent
by facsimile only if in the opinion of concerned officer of ICICI Bank such
Instructions
are clear and unambiguous. The decision of the officer of ICICI Bank whether
any such Instructions are clear and ambiguous or not and all actions of ICICI
Bank thereof
shall be conclusive and binding on the Client. This clause shall not preclude
ICICI
Bank from exercising its absolute discretion to act or not to act on any or all
Instructions.

5. The Client agrees and acknowledges that transmission of information through

facsimile or telephone is not a secure means of sending information and may be
subject to tampering and unauthorised access, fraudulently or mistakenly
written,
altered or sent, and not be received in whole or in part by the intended recipient,
which may be including but not limited to:
i. the Instructions may be fraudulently written or altered.
ii. the Instructions may reach ICICI Bank in jumbled state or in a manner or
shape
that it may be misunderstood.
iii. the Instructions may not be received by ICICI Bank or the facsimile machine
may
be unattended to at the time of receipt of Instructions and/or may be received by
ICICI Bank only partially.
iv. there may be a mistake in understanding the message.

6. The Client shall continue to be bound by all or any action of ICICI Bank in
complying
with the Instructions given to ICICI Bank by facsimile even if such Instruction
has been
countermanded by a subsequent Instruction or any written order or direction of
the
Client, if ICICI Bank has already commenced acting upon the first of such
Instructions
(without prejudice to it having received and acted upon a subsequent Instruction
or
written order or direction) or even in the event the facility as specified of
receiving
Instructions has been discontinued or suspended.

7. ICICI Bank shall not be liable for any inaccuracy, error or delay in, or omission
of, (1)
any data, information or message in the Facsimile Instruction, or (2) the
transmission
or delivery of any Facsimile Instruction; or (3) any loss or damage arising from
or
occasioned by (i) any such inaccuracy, error, delay or omission, (ii) non-
performance,
or (iii) interruption in any such data, information or message, due either to any
act or
omission by ICICI Bank due to failure of operational systems or any requirement
of
law or any internal policy of ICICI Bank or due to “force majeure” (e.g., flood,
extraordinary weather condition, earthquake or other act of God, fire, war,
insurrection, riot, labour dispute, accident, action of government,
communications,
power failure, equipment or software malfunction) or any other cause beyond
the
reasonable control of ICICI Bank, and in case of tampering and unauthorised
access to
providing of Instruction, Instructions that are fraudulently or mistakenly written,
altered or sent, and that the Instruction may not be received in whole or in part
by the
intended recipient.

8. The Client agrees that ICICI Bank shall not be liable if:
i. the Client has breached any of the Terms and Conditions, contained herein or
ii. the Client has contributed to or the loss is a result of failure on part of the
Client to
advise ICICI Bank within a reasonable time about unauthorised access of or
erroneous transactions in the Account by use of the Services;
The Client agrees that ICICI Bank may at such times as ICICI Bank may deem
fit,
request the Client to approach ICICI Bank branch with the acknowledgement
provided
by the agent to the Client at the time of the execution of the Instruction.

9. ICICI Bank may, at its sole and absolute discretion, act on any request or
Instruction
made by the Client to ICICI Bank, or which ICICI Bank reasonably believes to
have
been made by the Client.

10. The Client agrees and acknowledges to waive off its ‘right to claim’ for the
Services to
be provided at its doorstep and that ICICI Bank is under no obligation
whatsoever to
accept an Instruction through facsimile transmission or telephonically. Further,
without limiting the generality of the foregoing, ICICI Bank shall not be deemed
to
have accepted any Instruction unless and until ICICI Bank receives the
complete
Instruction on a business day and during the normal business hours of ICICI
Bank.

11. The Client is responsible for the accuracy and authenticity of the Instructions
provided
to ICICI Bank and the same shall, subject to these Terms and Conditions, be
considered to be sufficient to provide the Services. ICICI Bank shall not be
required to
independently verify the veracity, authenticity or validity of the Instructions. ICICI
Bank
shall have no liability if it does not or is unable to stop or prevent the carrying out
of
or the execution/implementation of an Instruction that is subsequently
countermanded by the Client. Where ICICI Bank considers the Instructions to be
inconsistent or contradictory it may seek clarification from the Client before
acting on
any Instruction of the Client or act upon any such Instruction as it deems fit.
ICICI
Bank has no liability or obligation to keep a record of the Instructions to provide
information to the Client or for verifying Client's Instructions. ICICI Bank may
refuse to
comply with the Instructions without assigning any reason or notice and shall not
be
under any duty to assess the prudence or otherwise of any Instruction and have
the
right to suspend the operations through the Services or carrying out of
Instructions if
it has reason to believe that the Client's Instructions will lead or expose to direct
or
indirect loss to ICICI Bank, or ICICI Bank may require an indemnity and/or other
security/comfort from the Client before continuing to restore/perform the
Services
and/or Instructions.

12. ICICI Bank shall be responsible for the acts of omission and or commission
of the
Agent appointed by ICICI Bank for the purposes of providing Services to the
Client.

13. The Client acknowledges and agrees that the Instructions for the Services
shall be
processed by ICICI Bank only if the same are received by ICICI Bank in the
prescribed
time and manner.

14. The Client agrees and acknowledges that the Services shall be provided by
ICICI Bank
at the communication address of the Client available with ICICI Bank at the time
of the
Client applying for availing the Services. In case of any request provided by the
Client
for getting the communication address changed in the records of ICICI Bank in a
manner as may be prescribed by ICICI Bank, such changed communication
address
shall be used by ICICI Bank for providing the Services to the Client.

15. The Client agrees, confirms and undertakes to pay to ICICI Bank such
charges/fees/expenses as may be notified to the Client by ICICI Bank at its sole
discretion from time to time for organizing the Services. The Client further
agrees and
confirms that the acknowledgement and confirmation receipt to be furnished by
the
Client on the sheet provided by the agency would be a final and binding
acknowledgement and confirmation of receipt of documents by the Client.

16. Without prejudice to anything contained in clause 12, above the Client
agrees
acknowledges and undertake that the Services proposed to be offered by ICICI
Bank
should be construed as mere extension of the banking services offered at any of
its
branches and the liability of ICICI Bank is limited to the extent as if the
transaction
is/was conducted at the ICICI Bank branch.

17. The Client confirms that ICICI Bank is authorised to debit the Clients'
account with
amounts in pursuance to any Instructions under the facility notwithstanding any
other
requirement contained in any law and practice including but not limited to
Negotiable
Instrument Act, 1881.

18. In case the Client is sending an important business banking documents to

ICICI Bank
it will be the responsibility of the Client to write an email to ICICI Bank at the
email
address mentioned here doorstep.mumbai@icicibank.com (or similar city name
in the
respective cases) mentioning the details of business banking documents sent
and the
DB Reference number assigned to the Client by the pick up agency. This would
caution the branch to expect the document, and in case the document does not
reach
branch, the branch would follow up with the pick up agency and check on the
same.
In case the client does not write the email to ICICI Bank, ICICI Bank shall not be
responsible for loss of such business banking documents.

19. Under no circumstances, shall ICICI Bank, its employees, directors involved
in
providing the Services be liable for any direct, indirect, incidental, special or
consequential damages, or any damages whatsoever, including punitive or
exemplary
(including, but not limited to loss of profits, loss of data or other intangible
information, business interruption, loss of privacy, or any pecuniary loss), arising
out
of or in any way connected with the provision of the Services resulting from
unauthorized access or alteration of Facsimile Instruction or arising from
interruption,
suspension or termination of the cash/cheque collection and delivery services or
any
inability of ICICI Bank to receive instructions, directions, orders or other
communications from the Customer or to transmit any related message for any
reason whatsoever, whether based on contract, tort, strict liability or otherwise
except
in case of willful default or gross negligence on the part of ICICI Bank. Provided
that
notwithstanding anything to the contrary contained herein, the aggregate liability
of
ICICI Bank under this arrangement shall not exceed the service charges
received by
ICICI Bank from the Customer under this arrangement.

20. The Client hereby indemnifies and agrees to keep ICICI Bank indemnified
against all
and any costs, losses, damages, expenses (including all legal expenses on a
full
indemnity basis) or other liability sustained or incurred by ICICI Bank as a result
of
ICICI Bank accepting and acting on an Instruction given or deemed to have
been
given or purportedly given by the Client, including but not limited to the Client,
the
Client handing over self/ bearer cheques to the cheque pick-up / delivery agency
appointed by ICICI Bank in lieu of the cash delivered to the Client premises
without
ensuring that the “Paid” stamp of the cash delivery agency is affixed on the
cheque in
the Client’s presence.

21. The Client hereby authorizes ICICI Bank to charge the Account held with
ICICI Bank
with any sum of money that is payable by the Client, if any, in connection with a
transaction carried out by ICICI Bank including bank charges for such
transactions in
reliance on an Instruction.

22. The Client agrees to comply with such security procedure as may be
prescribed by
ICICI Bank from time to time for purpose of sending Instructions.
i. The Client undertakes not to disclose the security procedure to any person
except
to the Client authorised representatives.
ii. If the Client or one of the Client’s authorised representatives is of the opinion
or
has reason to believe that the authentication procedure may be known by an
unauthorised person, the Client must notify ICICI Bank immediately.
iii. If ICICI Bank receives an Instruction that purports to have been transmitted or
authorised by the Client, one of the Client’s authorised representatives or any
other person and the Clients current authentication procedure has been used:
ICICI Bank may rely on that Instruction and shall not be obliged to make any
verification for authentication purposes; and
Such Instruction will be deemed effective as a valid Instruction by the Client
23. The Client undertakes to confirm in writing every Instruction (by sending the
original
physical copy of the Instruction to ICICI Bank). The Client hereby authorises that
ICICI
Bank shall be absolutely entitled to accept and act on an Instruction prior to
receiving
written confirmation from the Client and that any action taken in pursuance of
the
Instruction shall be valid even if such written confirmation is not received by
ICICI
Bank.

24. At anytime, ICICI Bank may give notice to the Client, in such manner as it
may deem
fit, that it shall not accept further Instructions and that notice shall be deemed to
be
effective against the Client on receipt of the same. A Client will be deemed to
have
received the same immediately in case ICICI Bank sends the notice through
facsimile
or after two (2) days in case the notice is sent by post/ courier.

25. ICICI Bank reserves the right to charge and recover from the Client fees
along with
applicable taxes for availing the Services at any time as it may deem fit. Failure
to pay
the charges/fees (including applicable taxes) on or before the specified date will
render the Client liable for payment of interest at such rate as may be stipulated
by
ICICI Bank and/or withdrawal of the Services without any liability to ICICI Bank.

26. The Services provided to the Client is not transferable under any
circumstance and
shall be used only by the Client. However, ICICI Bank shall have the right to
transfer,
assign or sell all its rights under this terms, shall continue to be in force and
effect for
the benefit of the successors and assigns of ICICI Bank.

27. ICICI Bank shall have the absolute discretion to amend or supplement any
of the
Terms and Conditions, features and benefits offered on the Services including,
without limitation to, changes which affect charges or rates and methods of
calculation at any time. The Client shall be liable for all charges incurred and all
other
obligations under these revised Terms and Conditions until all the amounts
under the
Services so provided by ICICI Bank are repaid in full. ICICI Bank may
communicate the
amended Terms and Conditions by hosting the same on its website or in any
other
manner as decided by ICICI Bank. The Client shall be responsible for regularly
reviewing these Terms and Conditions including amendments thereto as may be
posted on the website of ICICI Bank and shall be deemed to have accepted the
amended Terms and Conditions by continuing to use the Services.

28. ICICI Bank may, at its discretion, withdraw temporarily or terminate the
Services,
either wholly or in part, at any time without giving prior notice to the Client. ICICI
Bank
may, without prior notice, suspend the Services at any time during which any
maintenance work or repair is required to be carried out or in case of any
emergency
or for security reasons, which require the suspension of the Services. ICICI
Bank shall
endeavour to give a reasonable notice for withdrawal or termination of the
Services.
At anytime, ICICI Bank may give notice to the Client, in such manner as it may
deem
fit, including but not limited to, posting the notice on www.icicibank.com on the
Terms and Conditions page that it shall not accept further Instructions and that
notice
shall be deemed to be effective against the Client on receipt of the same.
ICICI Bank may suspend or terminate the Services without prior notice if the
Client
has breached these Terms and Conditions or ICICI Bank learns of the death,
bankruptcy or lack of legal capacity of the Client.

29. These Terms and Conditions shall be governed by the laws of India. The
Parties
hereby agree that any legal action or proceedings arising out of the Terms and
Conditions shall be brought in the courts or tribunals at Mumbai in India and
irrevocably submit themselves to the jurisdiction of such courts and tribunals.
ICICI
Bank may, however, in its absolute discretion, commence any legal action or
proceedings arising out of the Terms and Conditions in any other court, tribunal
or
other appropriate forum, and the user hereby consents to that jurisdiction. Any
provision of the Terms and Conditions which are prohibited or unenforceable in
any
jurisdiction shall, as to such jurisdiction, be ineffective to the extent of prohibition
or
unenforceability but shall not invalidate the remaining provisions of the Terms
and
Conditions or affect such provision in any other jurisdiction.

30. ICICI Bank reserves the right to revise the policies, features and benefits
offered
through the Services from time to time and may notify the Client of any such
revisions/changes in any manner as deemed appropriate. The Client will be
bound by
such revisions/changes unless the Client terminates the Services.
The Client shall comply with all such terms and conditions as ICICI Bank may
prescribe from time to time for the Services availed of by the Client. All such
transactions effected by or through facilities for conducting remote transactions
including the internet, world wide web, electronic data interchange, teleservice
operations (whether voice, video, data or combination thereof) or by means of
electronic, computer, automated machines network or through other means of
telecommunication, established by or on behalf of ICICI Bank, for and in respect
of
such facilities/ services offered, shall constitute legally binding and valid
transactions
when done in adherence to and in compliance with the terms and conditions
prescribed by ICICI Bank for such facilities/ services, as may be prescribed from
time
to time.
A service, specially designed for entities having a large number of branch transactions.
Doorstep Banking helps you save considerable time and effort. Result? More time to
focus on your core business activities and accelerate the growth of your business.

Doorstep Banking Services (DBS):

A facility provided to customers where the bank appoints an agency to Pick-up/Deliver

Cash, Pick-up Cheque or Pick-up/Deliver Trade Documents from the client’s doorstep.

Its convienent

• No traveling or queuing at the branch

• Bank within the secure environment of your office
• No need to break your busy schedule for routine transactions

Its hassle free

• Service offered through reliable service providers

• Dedicated courier agencies for Cheque pick-up
• Experienced Cash-in- Transit agents (CIT) for cash pick -up/delivery
• With Armored vehicle
• Comprehensive Insurance coverage

Its secure

• Fool-proof, multiple verification and reconciliation procedures

• Agency personnel to produce ID card on demand
• Unique transaction ID generated for agent verification

Its reduce risk

• Reduces the risk of carrying large sum of cash to or from the branch
Services currently offered:

1. Cash Pick-up
2. Cash Delivery
3. Cheque Pick-up
4. Trade Document Pick-up
5. Trade Document Delivery

Business Doorstep Banking

Business Doorstep Banking includes pick-up and delivery of cash, collection of cheques
and delivery of drafts. The charges are as follows:

Charge Upto 2 lakhs 2-4 lakhs 4-5 lakhs 5-10 lakhs 10-20 lakhs

Within city limits 125 250 500 750 1250

Outside city limits 175 350 700 1000 1500