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About E-SEVA


was launched on 25th August 2001, by Chandra Babu Naidu E-seva is presently working in Hyderabad, Secunderabad and Rangreddy districts


of departments - central and state governments. Integration of services. Integration of G2C and B2C. Efficiency, Reliability, Transparency and Scalability are the watchwords at eSeva.


The Government of Andhra Pradesh has a clear vision to create a knowledge society by using Information Technology in all aspects of development and governance. Pioneering efforts are being made to reach the benefits of IT to the citizens - urban and rural, rich and poor, literate and illiterate. The Government is conscious of the dangers of the 'digital divide', and is making special provisions for reaching the 'information have-nots. Wide spectrum of citizen-friendly services that will save citizens the bother of running around various departments.

Features of E-SEVA

51 eSeva centres (with 400 service counters) spread over the Twin Cities and Ranga Reddy District. All service counters are facilitated with an electronic queuing system. Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to 1.00pm on holidays (Second Saturdays & Sundays). 'One-stop-shop' for over 66 G2C and B2C services. No jurisdiction limits - any citizen in the twin cities can avail of the services at any of the 51 eSeva service centres. Online services: eForms, eFiling and epayments

Services offered by E-SEVA


of Utilities Bills Certificates Labour Department Permits and Licenses Information Resevations

Benefits to Citizens and Businesses


& standardized electronic information gathering and access Electronic delivery of services to meet citizen/business expectations and requirements Convenient & anytime, anywhere citizen/business services Significant improvement in G2C,G2B and (even B2C) interfaces

Benefits to Government

employee productivity Facilitation of information reuse across and within the departments of Government Reduced system maintenance and training requirements by adopting standardised system and process Cost-efficiency in the operation of Government agencies Improvement in Government-to-Government (G2G) interfaces