Verified

Putting together all that we have selected and organized, in order to make sense of communication, is known as:
Answer 1. pseudolistening 2. remembering 3. interpretation 4. responding 5. hearing

Most experts consider the final aspect of listening to be: Answer 1. hearing
2. responding 3. remembering 4. organizing 5. interpreting

Shawn is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Shawn has difficulty following and retaining the lecture. Shawn is experiencing a listening obstacle known as:
Answer 1. message

overload

2. prejudgment 3. preoccupation 4. message 5. lack

complexity

of mindfulness

When a close friend she hasn't seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential ____ so she can effectively listen to her friend: Answer 1. insular obstacles
2.

regulative distractions

3. 4.

As soon as the news program begins an interview with the President, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores' ability to listen is being hindered by: Answer 1. prejudgment
2. preoccupation 3. message 4. message 5. noise 5.

message impediments internal obstacles environmental distraction

overload complexity

When Jing says to Juana that she is having a difficult time in her chemistry class, Juana's first response is launch into an extended description of the difficulties she had in her physicals class. By doing so, Juana is engaging in a faulty listening practice known as: Answer 1. monopolizing
2. pseudolistening 3. relational

immunity

4. disconfirmation 5. paraphrasing

While visiting her parents on a break from school Melinda doesn't pay attention to much of what they say. She lets much of their communication just come in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Melinda to take back to school, Melinda listens attentively. This is an example of: Answer 1. selective listening
2. pseudolistening 3. defensive 4. mindless

listening

listening

5. prejudgment

Before Matt ever begins to speak, Dennis assumes that Matt will say something insulting, disparaging or disrespectful. Dennis is engaging in: Answer 1. defensive listening
2. paraphrasing 3. monopolizing 4. ambushing 5. selective

listening

Lemarr says, "I am really bummed out about not getting any job offers." His roommate, John, responds, "Sounds as if you're feeling pretty low about the response so far." John's communication is an example of:
Answer 1. evaluative 2. relying

listening

on mnemonics

3. ambushing 4. paraphrasing 5. pseudolistening

The average person spends more time listening than any other communication activity. Answer 1. False
2. True

Monopolizing is hogging the stage by continuously focusing the conversation on ourselves instead of the person who is talking. Answer 1. False
2. True

_________________________ is a physiological process that occurs when sound waves hit the human ear.
Hearing

The tendency to judge others or their ideas before we've heard them is known as _________________________. Prejudgment

When we listen to a friend's worries, counsel a co-worker, or let someone tell us about their troubles, we are engaged in _________________________ listening. Relationship Listening that neglects others' feelings and our connections with them while focusing only on the content level of meaning is known as _________________________ listening. Literal

Hearing only what we want or expect to hear is a form of _________________________ listening Selective

The emotional tone of a relationship between people who are interacting is known as the communication: Answer 1. performance
2. shape 3. mood 4. climate 5. substance

During a heated discussion, Janet says to Scott, "There's no point in talking about this any further. I'm not going to change my mind." This language is an example of: Answer 1. descriptive communication
2. evaluative

communication communication

3. provisional 4. certainty 5. C

communication

and D

Samantha says, "Arguments are terrible. I believe nobody can win when conflict breaks out." Samantha's orientation to conflict is best described as: Answer 1. loselose 2. exit
3. winner

takes all

4. win-win 5. win-lose

Shenika says, "I don't like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner." Shenika's orientation to conflict is best described as: Answer 1. win-win
2. lose-lose 3. exit 4. winner

takes all
5. win-lose

Communication that expresses the speaker's feelings without disparaging anyone else is known as ____ communication. Answer 1. ethnocentric
2. defensive 3. aggressive 4. assertive 5. disconfirming

Which of the following is a guideline for creating and sustaining healthy communication climates? Answer 1. timing conflict effectively 2. affirming and asserting yourself 3. respecting diversity among people 4. all of the above
5. accepting

and confirming others

Marking off peripheral issues for later discussion is called: Answer 1. affirmation
2. grace 3. bracketing

4. responding 5. assertiveness

Which of the following communication behaviors contributes to a disconfirming climate? Answer 1. offering a pleasant greeting
2. silence 3. Smiling

and nodding your head in agreement empathy carefully

4. Expressing 5. listening

"The other group members seemed alarmed when you knocked over your chair and began cursing," is an example of: Answer 1. descriptive communication
2. strategic 3. tentative 4. an 5. an NOT SURE

communication language

"I" message evaluative statement

"I need this report today, but if you can't get it done, that's all right," is an example of: Answer 1. Assertive communication
2. Aggressive 3. Supportive

communication communication communication communication

4. Manipulative 5. Deferential

A person who believes that usually both people can be satisfied with the outcome of conflicts has a(n) _________________________ orientation to conflict. Win-win

Cultural backgrounds have very little influence on how people approach conflict. Answer
1. True 2. False

is granting forgiveness, putting aside our needs, or helping another save face when there is no expectation that we do so Grace

The most basic form of interpersonal confirmation is _________________________, the expression of awareness of another person's existence.
Recognition

A system of ideas, values, beliefs, customs and language that is passed from one generation to the next and sustains a particular way of life is known as: Answer 1. high-context communication style
2. low-context 3. culture 4. communication 5. social

communication style

communities

The type of cultures that regard each person as distinct from other people, groups, and organizations: Answer 1. high-context
2. individualistic 3. cultural

relativism

4. low-context 5. collective

A collectivist culture: Answer 1. tends to have more assertive communication

2. value 3. tends

personal freedom to have more competitive communication each person as distinct from other people intergroup harmony

4. regard 5. values

The type of communication styles used by individualistic cultures which is very explicit, detailed, and precise: Answer 1. ethnocentrism
2. social

communities relativism

3. cultural 4. high

context

5. low-context

The idea that any culture includes a number of social groups with distinct perceptions, identities, and ways of interacting is associated with: Answer 1. constructivism
2. standpoint

theory desensitization orientation

3. person-centeredness 4. systematic

5. multilingual

In general, which of the following characteristics best describes a management style favored by many women? Answer 1. issue oriented
2. highly

directive

3. impersonal 4. collaborative

A powerful way that communication shapes the self is the self-fulfilling prophecy. Which of the following best describes a self-fulfilling prophecy? Answer 1. all of the above
2. During

a practice session, the conductor shouts at John because he misses a note. The conductor makes a bet with John that he will miss the note during the recital. 3. The conductor tells John that Sally will miss a note in the recital and then John tells Sally.
4. During

music practice, the conductor informs Sally that she is repeatedly missing the same note. Sally tells herself she will miss the same note in the musical recital. During the recital, she misses the same note that she told herself she would miss. 5. Sally secretly believes that John will miss a note in the recital and he does.

The process of seeing ourselves through the eyes of others is known as: Answer 1. 2. 3. 4. 5. reflected appraisal generalized appraisal particular other significant other generalized other

"You are a big, tough boy who doesn't cry" Alice tells her son. Alice's statement is an example of:
Answer 1. identity 2. direct

script ?

definition definition prophesy

3. anxious/ambivalent 4. indirect

5. self-fulfilling

Ray is very attentive and supportive to his son Robbie when he is sober, but when Ray drinks he often ignores his son and sometimes verbally abuses him. Robbie never knows which way his father will act. If the father is Robbie's primary caregiver, Robbie is likely to develop which attachment style: Answer 1. secure
2. anxious/ambivalent 3. dismissive 4. fearful 5. defensive

Secure attachment styles tend to develop in children whose caregivers: Answer 1. are more often loving than rejecting
2. are 3. are

consistently loving and attentive socially conservative loving and rejecting

4. alternately 5. B

and D

Howie isn't sure how smart he is until his teacher in first grade tells him she thinks he is very bright. Howie later tells his parents "I am a bright boy." The process by which Howie developed a view of his intelligence is: Answer 1. social comparison
2. indirect

definition appraisal?? prophesy

3. reflected 4. script

5. self-fulfilling

Howie is not entirely sure how smart he is, so he asks other students in his first grade class how they did on a test. After checking with 5 other children, Howie realizes he did better than any of them and Howie concludes he must be pretty smart after all. The process by which Howie reached this conclusion is:
Answer 1. script 2. self-fulfilling 3. indirect

prophesy

definition appraisal

4. reflected 5. social

comparison

Things that others see in us but we do not see in ourselves is known in the Johari Window as ____ information: Answer 1. blind
2. uncritical 3. unknown 4. hidden 5. open

The theory that asserts that people find uncertainty uncomfortable and so are motivated to use communication to reduce uncertainty is known as: Answer 1. Social Comparison
2. Reflected

Appraisals reduction

3. Uncertainty 4. Johari

Window

5. Self-Disclosure

Jon says, "I am so stupid I'll never graduate from college. I just can't learn this Chemistry because I am so darned dumb!" Jon's self-communication is an example of: Answer 1. making a social comparison
2. being

a vulture in self-sabotage a downer an upper

3. engaging 4. being 5. being

As we interact with the generalized other, we learn which aspects of identity society considers important. Which of the following is emphasized in modern Western culture as key aspect(s) of personal identity and value? Answer 1. all of the above
2. sexual 3. gender 4. race 5. socioeconomic

orientation

status

Where we shop, what we wear and what kind of car we drive, who our friends are, and where we live and work are all influenced by our Answer 1. race
2. gender 3. all

of the above status orientation

4. socioeconomic 5. sexual

A clear understanding of how social perspectives influence our sense of self and guide our behaviors, attitudes, and values should be based on Answer 1. the dominant cultural values
2. a

critical judgment about what we personally accept absolute truths

3. fixed,

4. our

immediate point in time acceptance of norms

5. blind

To assess ourselves effectively, we should Answer 1. all of the above?

2. assess 3. realize 4. make 5. place

ourselves in the perspective of time that who we are is always in process

reasonable social comparisons judgments of ourselves in context

Jamie and Beth had just met. Jamie felt an immediate connection with Beth and began telling her about the abusive household that she grew up in. She was confused and disappointed when Beth cut her off and said that she needed to get back to the library to study. Jamie had failed to follow which suggestion for personal growth and awareness? Answer 1. assess yourself fairly
2. avoid 3. create 4. set

self-sabotage a supportive context

realistic goals disclose appropriately

5. self

Someone's socioeconomic level is more difficult to pinpoint than either race or sex. Answer 1. True
2. False

Relationships which are governed more by what we do than who we are, are: Answer 1. 2. 3. 4. 5. friendships casual relationships social relationships personal relationships unique relationships

Gus says he wants to go out to dinner and suggests a pizza at Uno's. His best friend Jim replies, "Ah, that's where we always go. I'm bored with Uno's. Let's go somewhere different tonight." Gus says, "But I feel really comfortable at Uno's, it's so familiar." The tension between Gus and Jim reflects: Answer 1. 2. 3. 4. 5. the dominance/subordination dialectic the closedness/openness dialectic the autonomy/connection dialectic the trust/intimacy dialectic the novelty/predictability dialectic

The two greatest influences on initial attraction in romantic relationships are:

Answer 1. love

and commitment and intensifying ??? and equity

2. exploration

3. commitment 4. proximity 5. matching

and similarity and possibility

Single-mother Michelle worked two jobs while her daughters were growing up so they could have everything they need. This style of loving is known as: Answer 1. eros
2. agape 3. ludus 4. storge 5. mania

Tina and her sister were very close when they were growing up. They kept each other's deepest secrets. Once Tina got married, she and her sister had weekly phone conversations to keep in touch. After a particularly long phone conversation, Tina's husband asked her what was going on with her sister. Tina said, "Oh, nothing much." Her husband knew this wasn't true, but didn't ask any more questions. What relationship dialect does this reflect? Answer 1. novelty/predictability

2. openness/closedness 3. neutralization 4. autonomy/connection 5. separation

For couples that are really connected, geographic separation poses little difficulty.
Answer 1. True 2. False

Marnie was used to getting her way. She had a way with people and could charm almost anyone into going along with her. Not only was she pleasant and vivacious, she had a reputation of being trustworthy that appealed to those around her. This enabled her to rely strongly on: Answer 1. 2. 3. 4. 5. group power legitimate power expert power coercive power referent power

Virginia says, "I agree with Brian's suggestion about how we should proceed. Thanks for keeping us on track, Brian." Virginia made which type of contribution? Answer 1. task
2. climate 3. procedural 4. dynamic 5. egocentric

Sol wanted to impress his boss. He planned ahead, read-up on the topics that would be covered at the next conference meeting, and worked out a strategy with a co-worker so that he could talk more during the meeting. Sol's attempt at gaining more power is called:
Answer 1. power 2. social

to climbing

3. none

of the above over think

4. power 5. group

According to scholars of organizational culture, humans are by nature: Answer 1. subservient

2. storytellers 3. domineering 4. hierarchical 5. none

of the above

Not long after Tim had been on the job, a co-worker told him, "Joanne gets crazy if you're not here on time. I was late from lunch one time and she let me have it!" The coworker's comment is an example of a(n): Answer 1. corporate story 2. interaction ritual 3. personal story 4. enhancement rite 5. collegial story

"In my sorority we recognize the sisters that make the dean's list each semester by putting a mini-box of Godiva's chocolates next to their dinner plates," Amy says. "That way, everyone realizes who has done well academically." This is an example of:
Answer 1. a 2. a

rite task ritual organizational obligation policy rule

3. an 4. a 5. a

Communication anxiety:
Answer 1. is

experienced primarily by novice speakers of the above communication natural experienced by public figures

2. all 3. is

4. improves 5. is

1 points

Which of the following is NOT a part of the motivated sequence pattern used to organize a persuasive speech?
Answer 1. transition 2. action

step

step step step step

3. attention

4. visualization 5. satisfaction

If commercial programming consistently portrays European Americans as upstanding citizens and members of other races as lazy, criminal, or irresponsible, viewers may come to accept such representations as factual. This is known as
Answer 1. the

mean world syndrome the news

2. resonance 3. constructing 4. gatekeeping 5. Mainstreaming

Of all the cadets who withdrew from the Citadel in 1995, the media selected Shannon Faulkner and called her to the public's attention. This is an example of which of the following?
Answer 1. uses

and gratification dominant social systems

2. supporting

3. agenda

setting theory theory

4. cultivation 5. standpoint