United Parcel Service

SCHOOL OF BUSINESS, MANAGEMENT AND FINANCE

NAME: RAMHEET URVASHI (secretary) NAME: TARSOO YAASIR NAME: MAYPUT NEETA (Team leader) NAME: SUDDUL DHANISHTA

student identity: 110408 student identity: 120363 student identity: 120368 student identity: 110498

MODULE: MANAGEMENT INFORMATION SYSTEMS MODULE CODE: MMIS 3202 PROGRAMME: BSC (HONS) MANAGEMENT (GENERAL AND FINANCE)

LECTURER NAME: MR MEVIN LUCHOO DATE OF SUBMISSION: 27 APRIL 2013

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Table of Content 1. What are input, processing and output of UPS package tracking system? What technologies are used in UPS? How are these technologies related to UPSs business strategy? Done by Ramheet Urvashi 2. What problems does UPSs information system solve? What would happen if these systems were not available? Done by Tarsoo Yaasir Page Number
1-5

6-9

3. What kind of information and services does the web site provide for individuals, small businesses and large businesses? Done by Mayput Neeta List these Services and write several paragraphs describing one of them, such as UPS Trade Direct or Automated Shipping Processing

9 - 11

11 - 15

Explain how your business would benefit from the service.

15 - 17

How does this website enhance UPSs competitive positions? Done by Suddul Dhanishta

17 19

References Appendix

20 21 23

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United Parcel Service Acknowledgement

We would like to gratefully and sincerely thanks our lecturer Mr Mevin Lutchoo, gave us the opportunity to work as a team for the case study, he also provided his guidance and unbelievable insight.

This assignment helped us to improve our knowledge about the different concept and aspects of Management Information System as a part in a business. As a part of the assignment we were also able to know more about United Parcel Service, its website and the product and services it provide. Another great experience we got through this assignment was about team work. Working as a team was great and everyone in the group participated fully.

This assignment would not have been possible without our lecturers guidance and the team support

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1. What are input, processing and output of UPS package tracking system? What technologies are used in UPS? How are these technologies related to UPSs business strategy? (25 Marks) ( Urvashi Ramheet)
Introduction United Parcel Service (UPS), the world's largest air and ground package-distribution company, started out in 1907 in a closet-size basement office. Jim Casey and Claude Ryan two teenagers from Seattle with two bicycles and one phone promised the "best service and lowest rates." UPS has used this formula successfully for more than 90 years.

Today UPS delivers more than 13 million parcels and documents daily throughout the United States and more than 200 other countries and territories. The firm has been able to maintain its leadership in small-package delivery services in the face of stiff competition from Federal Express and Airborne Express by investing heavily in advanced information technology. Over the past decade, UPS has spent more than $1 billion a year to boost customer service while keeping costs low and streamlining its overall operations.

Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route from sender to receiver, a bar code device scans shipping information on the package label; the information is then fed into the central computer.

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1. What are the inputs, processing, and outputs of UPSs package tracking system?

Inputs: The inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation.

First and foremost, computer handheld device called Delivery Information Acquisition Device (DIAD) identify to be an input device use by United Parcel Service (UPS) for their package tracking system. This input device automatically captures customers signatures along with pickup, delivery, and time-card information. The driver then places the DIAD into the UPS trucks adapter, information is then transmitted to UPS computer network for storage and processing by UPS main computers in Mahwah, New Jersey, and Alpharetta, Georgia.

From there, the information can be accessed worldwide to provide proof of delivery to customers or to respond to customers queries. Secondly, Bar Code Devices is also identified to be an input partly because it helps UPS scans shipping information on the package label and then fed into the central computer. Customer service representatives can check the status of any package from desktop linked to the central computer and are able to respond immediately to inquiries from customers.UPS customers can also access this information from the companys website usin g their own computers or wireless devices such as pagers and cell phones.

Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria such as the consolidation of orders for efficient final delivery of packages. With the new subsidiaries, UPS now gas also the potential to lease call centre capacity to a customer, handle logistics and related information exchange for all transactions. Outputs: The outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management.

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What technologies are used in UPS? Technology has played a large role in UPSs ability to expand and grow to serve globally in more than 200 countries and territories. UPS relies on several technologies to gain a competitive advantage against rival companies. The company streamlines processes by utilization of 1) bar- code scanning systems 2) wireless networks 3) a mainframe computer 4) a portable computing device 5) Software products and the internets.

The technologies uses in UPS are: 1. UPS net It is a global electronic data communication network that provides an information processing pipeline for international package processing and delivery.

2. DIAD Using a handheld computer device called a DIAD [Delivery Information Acquisition Device], the driver electronically captures information about each package, including the time of delivery and even the signature of the person receiving the package. This information is transmitted via cellular telephone from the package car to UPS computers, where it is available for customers to trace their packages or verify proof of delivery. 3. UPS Online- Tools UPS allows customers to download, free of charge, electronic tools [APIs, that is, Application Program Interface] which are:

UPS Tracking: Both the shipper and recipient of a package can track the status of the package directly from the UPS website. Information available from the tracking system includes location
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of the package on its journey from the shipper to recipient and estimated time of delivery of the package.

UPS Rates and Service Selection: A tool that allows a customer to estimate the cost of sending a package the customer enters the size and weight of the package, pickup and drop- off locations and requested service type then a quotation is provided for the cost of sending the package.

In addition to that the technologies used in UPS consist of handheld computers (DIADs), barcode scanners, wired and wireless communications networks, desktop computers, UPSs central computer, storage technology for the package delivery data, UPS in-house package tracking software, and many different pieces of software to access the Internet and many different pieces of software for tracking packages, calculating fees, maintaining customer accounts, and managing logistics.

The Web serves as the foundation for new kinds of information systems such as their Web-based package tracking system. Through the use of DIADs, the UPS drivers automatically capture customers signatures along with pickup, delivery, and time-card information. UPSs information systems use these data to track packages while they are being transported. The result is an information system solution to the business challenge of providing a high level of service with low prices in the face of mounting competition.

How are these technologies related to UPSs Business Strategy? These technologies in long run will bring the company higher revenue. The companys strategy is to have the best service but in the lowest price. So by using those technologies in their company, they are confident that they are having the best service because the technology they use assures them. UPS has used the same strategy over 90 years. Its strategy is to provide the
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best service and lowest rates. One of the most visible aspects of technology is the customers ability to track his/her package via the UPS Web site. However, technology also enables data to seamlessly flow throughout and helps streamline the workflow at UPS.

Further to that, as we have seen in the case study itself, their plan of action or strategy is to sustain the core and create their future by: Using technology to develop new services Attracting talented people Studying customer behavior and looking forward their needs Practicing innovation that leads to growth Building competencies in the integration of goods, information and funds.

Conclusion
Since 1985 UPS began to improve their data networking applications. They built up their IT network and database in order to collect and track over 200data elements for every single package. Through UPS.com new UPS could also serve new B2B companies to use their tracking system with only a link. UPS also o ffer s a set o f t r ansport at io n AP I s called t he UPS Online T oo ls that allow businesses to integrate tracking, rating, address validation and other important jobs.

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(2)What problems does UPSs information system solve? What would happen if these systems were not available? ( Tarsoo Yaasir )
Today UPS delivers more than 13.6 million parcels and documents each day in the United States and more than 200 other countries and territories. UPS is a leader in the package delivery services. The company has gained competitive advantage in accessing up-to-date information as quickly and immediately as possible. There are several problems that are solved by the UPS information systems. One would be routing the delivery truck to shorten the route distance traveled for the packages that are on the truck. Moreover, problems that the information systems solve is to keep the level of services high yet bring the cost and prices down to compete with other competitors. If these systems were not available then UPS will not be able to compete with others and it will not become the largest package deliver company as what it is today. Some problems this information system solves relates directly to logistic and supply chain activities, not just dot itself but for other companies. This service include supply chain design and management, freight forwarding, customs brokerage, mail services, multimodal transportation, and financial services, in addition to logistic services. Because of its advanced integration of its technology, UPS can provide these services cheaper and more efficient than most companies can create them in-house. UPS is able to quickly access up-to-date information on which to make better decisions. Information systems help UPS managers to make better decisions. Through the use of information technology, UPS has made their business processes more efficient, which in turn has resulted in higher revenues. In addition to that, from customers perspective, these technologies provide value because they help customers complete their tasks more efficiently. These technologies also provide value for the company because they are seen as an asset from the customers perspective. The technologies are seen as helping the customers complete their tasks more efficiently, which in turn is seen as value-added services as opposed to increasing the cost of sending packages. This information system helps the management of UPS to make decisions which helps the company to sustain its competitive advantage. Due to this information system and IT, UPS is operating and providing services at its best level and efficiently and reaping the benefits and opportunities for earning and maximizing profits for the company. Customers of the company are of the view that IT and IS system of the company are the assets of the company which are adding value to the services provided by the company. If the company had not this IS and IT system then it could not be able to fulfill its promise of best service and lowest rates.

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Furthermore, UPSs information system helps in: Operational excellence: UPS has maintained leadership in small-package delivery services despite stiff competition from FedEx and the U.S. Postal System by investing heavily in advanced information technology. New products, services, and business models: In June 2009 UPS launched a new Web-based Post Sales Order Management System (OMS) that manages global service orders and inventory for critical parts fulfillment. The system enables high-tech electronics, aerospace, medical equipment, and other companies anywhere in the world that ship critical parts to quickly assess their critical parts inventory, determine the most optimal routing strategy to meet customer needs, place orders online, and track parts from the warehouse to the end user. Customer and supplier intimacy: Customers can download and print their own labels using special software provided by UPS or by accessing the UPS Web site. UPS spends more than $1 billion each year to maintain a high level of customer service while keeping costs low and streamlining its overall operations. Improved decision making: Special software creates the most efficient delivery route for each driver that considers traffic, weather conditions, and the location of each stop. UPS estimates its delivery trucks save 28 million miles and burn 3 million fewer gallons of fuel each year as a result of using this technology. To further increase cost savings and safety, drivers are trained to use "340 Methodsdeveloped by industrial engineers to optimize the performance of every task from lifting and loading boxes to selecting a package from a shelf in the truck. Competitive advantage: UPS is leveraging its decades of expertise managing its own global delivery network to manage logistics and supply chain activities for other companies. Its Supply Chain Solutions division provides a complete bundle of standardized services to subscribing companies at a fraction of what it would cost to build their own systems and infrastructure.

The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced information technology. During the past decade, UPS has poured billions of dollars into technology and systems to boost customer service while keeping costs low and streamlining its overall operation.

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Using a handheld computer called a Delivery Information Acquisition Device (DIAD), a UPS driver can automatically capture customers signatures along with pickup, delivery, and time card information. The driver then places the DIAD into the UPS trucks vehicle adapter, an information-transmitting device that is connected to the cellular telephone network. Package tracking information is then transmitted to UPSs computer network for storage and processing in UPSs main computers in Ma hwah, New Jersey, and Alpharetta, Georgia. From there, the information can be accessed worldwide to provide proof of delivery to customers or to respond to customer queries. Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route from sender to receiver, bar-code devices scan shipping information on the package label; the information is then fed into the central computer. Customer service representatives can check the status of any package from desktop computers linked to the central computers and are able to respond immediately to inquiries from customers. UPS customers can also access this information from the companys Web site using their own computers or wireless devices such as pagers and cell phones. Anyone with a package to ship can access the UPS Web site to track packages, check delivery routes, calculate shipping rates, determine time in transit, and schedule a pickup. Businesses anywhere can use the Web site to arrange UPS shipments and bill the shipments to the companys UPS account number or to a credit card. The data collected at the UPS Web site are transmitted to the UPS central computer and then back to the customer after processing. UPS also provides tools that enable customers such Cisco Systems to embed UPS functions, such as tracking and cost calculations, into their own Web sites so that they can track shipments without visiting the Ups site. A capability called UPS Campus Ship allows employees in multiple offices of a business to process and ship from their computers and has shipping procedures controlled by a central administrator set up by the business. Morris, Schneider and Prior LLC, a top law firm serving the financial services industry, uses this capability to track and control shipping costs. This firm is constantly sending time-sensitive documents from three different locations to clients throughout the United States. UPS tools automate the allocation and reporting of this firms shipping costs and even itemize and detail shipping expenses for each client. Information technology helps UPS reinvent itself and keep growing. UPS is now leveraging its decades of expertise managing its own global delivery network to manage logistics and supply chain management for other companies. It created a UPS Supply Chain Solutions division that provides a complete bundle of standardized services to subscribing companies at a fraction of what it would cost to build their own systems and infrastructure. These services include supply

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chain design and management, freight forwarding, customs brokerage, mail services, multimodal transportation, and financial services, in addition to logistics services.

What problems does UPSs information system solve?

Solve activities relate to logistics and supply chain including other companies. These services include supply chain design and management, customs brokerage, mail services, multimodal transportation, and financial services. In addition, they it cuts down on travel time, avoids left turn in urban areas, & save millions of dollars every year. They discovered that if they only make right turns with their delivery trucks they can spend much less time stopped in traffic. So they arrange deliveries so that drivers can pretty well eliminate left turns, thus saving the company millions of dollars in fuel costs each year.

What would happen if these systems were not available?

Firstly, UPS Company will not very efficiency. In addition, customer cannot ask their require by the internet of the technology were not available, and then UPS would, as it has through most of its history, attempt to provide that information to its customers, but at higher prices. From the customers perspective, these technologies provide value because they help customers complete their tasks more efficiently. Customers view UPSs technology as value -added services as opposed to increasing the cost of sending packages people cannot know where the package has arrived. The cost will be increased the whole process will not so convenient.

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Question 3: ( Neeta Mayput ) Definition of Web site
A website, also written as Web site, is a set of related web pages containing content such as text, images, video, audio, etc. A website is hosted on at least one web server, accessible via a network such as the Internet or a private local area network through an Internet address known as a Uniform Resource Locator. All publicly accessible websites collectively constitute the World Wide Web.

A webpage is a document, typically written in plain text interspersed with formatting instructions of Hypertext Markup Language (HTML, XHTML). A webpage may incorporate elements from other websites with suitable markup anchors.

Web pages are accessed and transported with the Hypertext Transfer Protocol (HTTP), which may optionally employ encryption (HTTP Secure, HTTPS) to provide security and privacy for the user of the webpage content. The user's application, often a web browser, renders the page content according to its HTML markup instructions onto a display terminal.

The pages of a website can usually be accessed from a simple Uniform Resource Locator (URL) called the web address. The URLs of the pages organize them into a hierarchy, although hyper linking between them conveys the reader's perceived site structure and guides the reader's navigation of the site which generally includes a home page with most of the links to the site's web content, and a supplementary about, contact and link page.

Some websites require a subscription to access some or all of their content. Examples of subscription websites include many business sites, parts of news websites, academic journal websites, gaming websites, file-sharing websites, message boards, web-based email, social networking websites, websites providing real-time stock market data, and websites providing various other services (e.g., websites offering storing and/or sharing of images, files and so forth)

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(3)What kind of information and services does the web site provide for individuals, small businesses and large businesses? ( Neeta Mayput)
UPS has used the Web site to allow individuals, small businesses and large businesses to gain access to many features that make shipping with UPS faster and more convenient. The organization has used the web site to show how its experienced staffs have designed effective solutions for individuals, small businesses and large businesses using a vast network of transportation modes. According to the case study the kind of information and services provided by UPS are that

For individuals
The UPS web site enhances communications and increase efficiency. For example it builds an IT network and database in order to collect and track over 200 data elements for every single package that they ship. The website provides lot of information and services that are useful for the individuals when they want to ship their mails, packages across the country or worldwide. For example if an individual wants to deliver a parcel immediately without going to UPS and this would be the right solution for the individual to use the website. Individuals can create a shipment, calculate time and cost, schedule a pickup and find the UPS locations nearby. Individuals can do this by using the computer as well as with the mobile phone. UPS allows the individuals to track their shipment by various means by using the track by number, track by reference, and track by email and by sms tracking. It allows the customers to track on real time basis by using the website. For individual the UPS website create shipments, enhanced tracking, claim

processing, supply ordering, shipment pickup, wireless solutions that provide tracking information, shipping cost information, and finding drop-off locations. For small business and large businesses
Providing elogistics services on its web site, it helps small B2c companies as well as large companies to have their own virtual logistics department which is hosted at UPS. The small businesses also benefits from UPS capital which provides working capital, which applied internet to its business, developing online COD receivables management products and cutting the customers COD receivables wait from two weeks to two days. UPS help synchronize the movement of goods, funds and information for small business. UPS offers an array of solutions to help the business grow or expand into new markets.

Billing and financing services; technology solutions include UPS Internet shipping, UPS paperless invoicing, mobile services, visibility solutions that provides information to manage
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shipping more efficiently. The web site also helped the multitude of small businesses online companies
who came to rely on UPS for shipping.

It helps shipment deliver, returns, technology, contract logistics, international trade, financial services. It offers a set of transportation APIs called the UPS online Tools that allow businesses to
integrate tracking, rating, address validation, and a number of other valuable functions.

List these Services and write several paragraphs describing one of them, such as UPS Trade Direct or Automated Shipping Processing
Air Freight
Utilize global air freight services with pickup and delivery to major business centers around the world. According to UPS statement When you have high-value or time-sensitive shipments, you need to know that they'll arrive on time. Our global air freight services can meet most time-in-transit needs, from urgent deliveries to more routine international air freight shipments. We give you the flexibility to get your cargo where it needs to be, when it needs to be there.

With a full range of international air freight services, only we offer both guaranteed door-to-door air freight services as well as non-guaranteed freight forwarding services. And while many carriers give you only a range of transit times, we know that's not sufficient for air freight. We give you time and dayspecific services so you get the predictability and flexibility you need.

Ocean
ports worldwide. According to UPS website Statement the services of ocean freight are: Full Container Load

Freight

Take advantage of its ocean freight experience and dependable transit schedules and sailings from major

Comprehensive Non-Vessel Operating Common Carrier (NVOCC) services provide frequent departures at competitive rates from all major ports around the world to maximize routing and transit time options.

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Less-than-Container Load Offered in all major ports and markets around the globe, LCL offers space within a container that is shared with similarly situated customers' goods to deliver economical usage-based costing, while providing Full Container Load (FCL) frequency, routing, and visibility.

Preferred LCL When you need to bridge the gap between air and ocean, UPS Preferred LCL delivers Asia to U.S. transit times up to 40 percent faster than standard LCL routing without compromising on the economy you've come to expect.

Sea and Air Service Offered in major ports throughout the world, Sea-Air Service combines the economies of ocean freight with the speed of air freight when faster transit times are required, but economy is still important.

Freight Forwarding Offered in all major ports throughout the world, Freight Forwarding gives you a single, streamlined source to book ocean cargo, arrange for pickup, and manage shipping documentation regardless of origin, destination or carrier.

Project Cargo Management When you need a customized single-project solution for movement of specialized equipment or involving specialized charter vessels, UPS project cargo management solutions deliver global coverage, managed costs, and reliable project continuity.

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Rail/Intermodal Freight Choose a dependable, cost-effective rail option to ship goods. As per UPS web site UPS Supply Chain Solutions has assembled a comprehensive portfolio of transportation and rail freight services, which, as stand-alone or bundled together, create innovative supply chain solutions for multiple industries. With UPS Supply Chain Solutions you get a single-source solution to manage the complexities of transportation and rail freight. We can manage complex transportation networks, dedicated fleets, carriers and shipments via air, ocean, road or rail.

Road Freight Count on UPS to provide effective transportation and freight management, including comprehensive LTL (less-than-truckload) and truckload services UPS Express Critical Access global time-critical services, specialized equipment, proactive communications, advanced tracking, and worldwide reach. UPS Trade Direct Consolidate ones international freight, air, ocean Automated shipment processing

Automated shipment processing

The idea is that all the shipment data has already been collected and stored in the order management system and picking/packing staff are duplicating this work by key-entering this into the shipping

software, consuming time and leaving room for human error. The method that works best for it will depend on how configurable the system is and how much shipment data it stores. For example if you have an off the shelf ordering system that only holds a delivery address, then we may be able to map fields to the database and pull this detail when processing shipments so users can finalize other detail like 17 | P a g e

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shipment options; if your system holds data like weight, no. of cartons to ship on an order, etc., then it may be possible to fully automate your label printing. The automated shipment process consists if automating your shipping process and reduces paperwork. Information assets such as address books help ensure correct shipping information, while shipping histories and e-mail notifications give you better shipping insight. Your address book can hold up to 1,000 distribution lists containing up to 100 addresses each. With type-ahead filtering, your address book and distribution list search functionality just got faster and easier. Batch file shipping is another dynamic feature that enables you to create up to 250 shipments at one time by importing a .csv file.

Use the shipment time and cost feature to compare service options and estimate the time and cost of your shipment, so you can pay for exactly the kind of service you need. It highlights the Print shipping labels, schedule a pickup, track shipment progress, and pay for shipping online. Not only can you ship individual packages, you can also create a bill of lading for freight shipments using saved addresses and commodity information.

UPS Trade Direct

UPS Trade Direct is an integrated solution that allows you to bypass distribution centers by shipping directly to retail stores or customers' doors. Leveraging the breadth and reliability of the UPS global network, Trade Direct provides consolidation of international freight, air, ocean and ground transportation, customs clearance and direct delivery to multiple addresses within the destination country, all through a single source. It works: UPS will pick up or receive your shipments, provide consolidation, transport your shipment to the destination country, provide customs clearance, deconsolidate into individual shipments, drop them into either the UPS package or less-than-truckload (LTL) network and deliver them directly to your customers. The following UPS Trade Direct services are available to meet your international supply chain needs:

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UPS Trade Direct Air -- Improve international supply chain efficiency by accelerating speed to market and increasing visibility and control. UPS Trade Direct Cross Border -- Access an integrated freight and package solution that offers pickup and delivery across the Mexico/U.S. and Canada/U.S. borders. UPS Trade Direct Ocean -- Remove days from your supply chain by delivering goods from overseas directly to your customers' locations.

Explain how your business would benefit from the service Benefits from UPS services
From UPS web site Statement: Shipments are important to you, and even more important to your customers, so it's essential to use a delivery partner you can rely on. UPS delivers more packages overnight on time in the U.S. than any other carrier. Now that's a track record you can count on. Trusting UPS, an established global leader in reliability, gives you--and your customers--the peace of mind you need. The Smartphone-supported mobile apps let us to keep an eye on our business while we --and our

shipments--are on the move. Ship, track, calculate time and cost or find a UPS location--now at our fingertips, no matter where our business takes us With multiple pickup options and easy pickup scheduling, UPS works within our needs and around our schedule. Shipping infrequently? Whether we take our shipments to The UPS Store closest to us or leave them at any of our 57,000+ drop-off locations across the country, we can count on UPS to deliver our shipment based on time and cost needs

Shipment Delivery:

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o o o o Domestic: in-country shipping services, including air, ground, and freight International: worldwide delivery with time-definite and day-definite commitments Global Freight Services: full range of services for heavyweight shipments over 150 lbs Pickup Options: pickup options for frequent shippers

Returns: o o o o o Service Parts Return & Repair: service parts recovery solutions that help increase efficiencies UPS Returns: process and track return shipments quickly and efficiently UPS Returns Plus: return shipments with pickup service UPS Returns Technology: enable customers to request a return shipping label directly from your website UPS Returns Flexible Access: make returns easier and more convenient for customers

International Trade: o o o o o Customs Brokerage: tools and expertise to help manage international trade complexities Distribution Center Bypass: consolidation services to streamline international supply chains UPS Trade Direct: A multi-modal, international freight solution to move your products across oceans and borders faster UPS World Ease: consolidates multiple shipments destined for one country or the European Union (EU) so they are processed by customs as a single shipment UPS Paperless Invoice: electronic commercial invoices speed data to customs

o UPS Import Control: take control of inbound international shipments

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Question (4): How does this website enhance UPSs competitive positions? (Dhanishta Suddul)
The web site enhance UPSs competitive position in many different ways as seen in question 2, thus as seen it enhance UPSs competitive positions by providing different facilities to individuals, small businesses and large businesses. It is in the internat ional market its that it is available to everyone

in the world and it is translated in many difference languages, this giving the customers many options and facilities. This Website enhances their competitive position by giving their customers the
opportunity and facility to track their packages. This special feature of UPS allows their customers to be care free about their packages because they have the security that the package will arrive with no problems because they always know where the package is. Thus putting UPS on top of other parcel service delivery companies. This changes the way that they conduct business by offering a better and more secure service to their customers.

This site benefits their costumers by giving them confidence in who they trust their packages, thus making customers come back and use this service with confidence again and again, thus increasing the profits. UPS is becoming partners with its corporate customers by giving them a high quality service and offering them many options to keep in touch with UPS by using the Web. The new look UPS internet website www.ups.com and its new logo symbolizing "one company,
one vision, one brand" portrays their outlook for the future. The statistics are overwhelming with an average of 12 million hits per day and logs more than 150,000 user sessions accounting for over 700,000 tracking requests. As a result, UPS employs over 4,000 technology personnel and expends some $1,200 million per year on information technology (Usinfo.state.gov, 2006). Shipping and tracking, the two package-delivery business related tabs are prominent and the resources would take the customer to a content rich page that gives information on shipping activity, all services, and rates.

UPS is a well reputed company, recognized world widely all over the world; it is recognized for its good services through its website. It operates in different country with different languages. The web site is easy to use, understand and assistance is provided to customer.

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UPS make available information within UPS site for faster and efficient response to customers questions which helps the company needless employees by having more resources available on the website. Each employee when picking up or delivering a package have a GPS system that allows UPS locate each of their drivers, conditions of the road and conditions of the truck as well. Not only does GPS help UPS learn what the status of their employee is, but it also helps to track if the employee has redelivered packages to their destination

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United Parcel Service References

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Meeting Title: Team Leader : Secretary : Date/Time: Location: Choosing the Team Leader and Secretary Neeta Mayput Urvashi Ramheet Friday, April 26, 2013 University of Technology

Meeting Attendance:

Attended 1 2 3 4 Neeta Mayput Urvashi Ramheet Dhanishta Suddul Tarsoo Yashir

Meeting Minutes
1. Meeting
Comments: Everyone came to the assembly point Time: 2hr30

2. Introduction of Meeting & Attendees

Comments: The group members were presented to everyone and they voted for a Team leader Time: 3hr

3. Review & Approve next meeting

Comments: The team members approved and scheduled the next meeting Time: 3hr15

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United Parcel Service Second Meeting

Meeting Title: Team Leader : Secretary : Date/Time: Location: Reading questions and Allocating work to everyone Neeta Mayput Urvashi Ramheet Friday, April 26, 2013 University of Technology

Meeting Attendance:

Attended 1 2 3 4 Neeta Mayput Urvashi Ramheet Dhanishta Suddul Tarsoo Yashir

Meeting Minutes
2. Reading the case Study
Comments: Everyone Read and understood the assignment Time: 12.00

2. Allocation of Work to each team member

Comments: The Team Leader Allocated everyone a question to do Time: 12hr 45

3. Review & Approve next meeting

Comments: The team members approved and scheduled the next meeting Time: 1hr 30

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United Parcel Service Third Meeting

Meeting Title: Team Leader : Secretary : Date/Time: Location: Reviewing everyone work and finalizing the answers Neeta Mayput Urvashi Ramheet Friday, April 26, 2013 University of Technology

Meeting Attendance:

Attended 1 2 3 4 Neeta Mayput Urvashi Ramheet Dhanishta Suddul Tarsoo Yashir

Meeting Minutes
1. Reviewing the work
Comments: Everyone brought their work thus we reviewed the answers, everyone shared their opinions. One of the members brought her laptop so the work was done effectively with everyones opinion and suggestions. Time: 2hr30

2. Other work given to members

Comments: Some information was lacking, so other research work were given to be done by members. Time: 3hr

3. Review & Approve next meeting

Comments: The team members approved and scheduled the next meeting Time: 3hr 30

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United Parcel Service

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