One way ANOVA

Descriptives To what level the Management is effective in grievance settlement 95% Confidence Interval for

PARTICULARS
N Highly satisfactory moderately satisfactory No idea Dissatisfaction Total 30 55 5 30 120 Mean 1.50 2.36 3.00 3.33 2.42

Mean Std. Deviation .509 .485 .000 .479 .816 Std. Error .093 .065 .000 .088 .074 Lower Bound 1.31 2.23 3.00 3.15 2.27 Upper Bound 1.69 2.49 3.00 3.51 2.56 Mini mum 1 2 3 3 1 Maxi mum 2 3 3 4 4

Source: Primary Data

ANOVA To what level the Management is effective in grievance settlement Sum of Squares Between Groups Within Groups Total 52.273 26.894 79.167 df 3 116 119 Mean Square 17.424 .232 F 75.155 Sig. .000

INFERENCE

3.1 Causes for Gre H0: There is no significant difference H1: There is a significant difference

Q.1 Q.2 Q.3 Q.4

Is the real basis of your problem identified Do you keep grievances to yourself Do you share grievances with your colleague Do you directly go & discuss your grievance with the immediate Superior when a grievance arises

Observed Frequency Table

Always Q.1 Q.2 Q.3 Q.4 Total 15 20 47 65 147 102 53 70 39 264 Some 3 80 0 11 94 Never 120 153 117 115 505 Total

Yield frequency Table S.No Q.1 Q.2 Q.3 Q.4 Total Always 34.9 44.5 34 33.5 147 Sometimes 62.81 80 61.2 60.1 264 Never 22.31 28.5 21.8 21.4 94 Total 120 153 117 115 505

x2

15 34 .92 102 62 .82 3 22 .32

34 .9 62 .8 22 .3

20 44 .52 53 80 2 80 28 .52
44 .5 80 28 .5

47 34 2 70 61 .22 0 21 .82 65 33 .52

5 61 .2 21 .5 33 .5

39 60 .12 11 21 .42
60 .1 21 .4

x2

396.01 1536.64 .......... .......... 34.9 62.8

Degree of the freedom (4-1) (3-1) 3 x 2 =6

Significance level = 0.05 5% 12.592 Table Value

= 11.35 + 24.47+16.70+13.49+9.11+93.06+ 4.97+1.27+0+ 29.62+ 7.41+5.05 = 216.5 Calculated x 2 value =216. 5 Is more than table value x 2 12.592 It Falls in rejection region. Hence reject H0. Inference:

From the above analysis, we find that calculated value of the chi-square is greater than the tabulated value of the chi-square at the % level of significance. Hence we reject H0 i.e., there is a significant difference in the relationship between satisfaction of the respondents and.