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o Smart meters without a well-coordinated demand response strategy will lead to hundreds of
millions of pounds of wasted investment.
o Successful British and European demand response will not happen without a complete re-
think of the way consumers pay for their energy, and a much more thorough understanding of
customer psychology and marketing issues behind demand response behaviour.
o The Utilities industry alone cannot be expected to provide all the components in the demand
response Jigsaw. Consumer electronics, telecoms, internet and other in-home service
providers will need to be encouraged to enter the market for home automation.
Dr Philip Lewis, of VaasaETT argues, “The current regulation and requirements for smart meters which
are being debated by the government will not allow or encourage a wide range of demand response
programmes, thereby denying the public and the country their potential benefits. There is therefore a
need to add to the public debate and raise awareness about the issues and the possibilities which may be
won – or lost.”
Jessica Stromback of VaasaETT further states, “Smart meters rollout represents a unique opportunity for
British government and utilities to help the British public save billions of pounds while at the same time
benefitting the environment. Smart meters are being “sold” as energy saving devices, there is therefore a
responsibility to use them effectively”
1
This includes commercial and residential customers
2
“Demand Response, A decisive breakthrough for Europe” VaasaETT, Capgemini, Enerdata. 2008
3
Put simply, demand response is a collective name for programmes, which make customers aware of their electricity consumption
and enables or motivates them to reduce or shift consumption. This can be done through a variety of means such as: automated
thermostats, pricing signals, in-house displays, clear, informative billing and eco home technologies.
4
This includes residential and commercial customers
For further information contact:
Andy White, Marketing Manager
VaasaETT Global Energy Think Tank
Andy.white@vaasaett.com
Tel +44 (0) 871 315 7334 / Fax +44 (0) 871 315 7335
www.vaasaett.com