Escolar Documentos
Profissional Documentos
Cultura Documentos
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ACKNOWLEDGEMENT
Any accomplishment requires the effort of many people and this work
is no different. I am indebted to MR. TEJ PARKASH THAKUR (Sales
Development Manager, HDFC Standard Life Insurance, Baddi) but for
whose guidance and patience I would have not been able to accomplish this
task.
KULWINDER SINGH
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Contents
Preface
Certificate
Acknowledgement
1) Chapter I
Introduction to Topic 6
Benefits of Life Insurance 9
Working of Insurance Business 11
Insurance as an Investment Tool 13
Development of Insurance in India 18
Indian Insurance at the Cross Roads 21
A Brief History of Insurance Sector 23
Insurance Sector Reforms 24
2) Chapter II
Company Profile 27
HDFCSLIC 28
ICICI Prudential Life Insurance Company 54
3) Chapter III
Research Methodology 71
Objectives and Limitations
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4) Chapter IV
Comparative Analysis of Unit Link Plan 75
Data Analysis and Interpretation 78
Findings 87
Conclusion 88
Suggestions 89
5) Chapter V
Appendices 90
BIBLIOGRAPHY 90
QUESTIONNAIRE 91
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6
INTRODUCTION
Life Insurance could be defined as a policy that will pay a specified sum to
beneficiaries upon the death of the insured. It is an agreement that guarantees the
payment of a stated amount of monetary benefits upon the death of the insured. Life
Insurance could be said as protection against the death of the insured in the form of
payment to a designated beneficiary, typically a family member or business
In big terms Life Insurance is a contract agreement between the certificate holder
and the insurance company, providing a specified sum to beneficiaries upon the death of
the insured. It is a coverage that pays out a set amount of money to specified beneficiaries
upon the death of the individual who is insured. It is a policy that will pay a specified
sum to beneficiaries upon the death of the insured. There are many types of life
insurance, including whole life, term life, universal life, etc. It is an insurance relating to
a risk depending on human life. This includes contracts providing payment on the insured
person's death, endowments providing payment either on survival to a specified date or
on earlier death and annuities which are paid throughout the annuitant's lifetime but cease
on death.
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More specifically, life insurance provides cash to the family after death. This cash
(the death benefit) replaces the income one would have provided and can meet many
important financial needs. It can help pay the mortgage, run the household, send kids to
college, and ensure that dependents are not burdened with debt. The proceeds from a life
insurance policy could mean that the family won't have to sell assets to pay outstanding
bills or taxes. And also that there is no federal income tax on life insurance benefits.
Most people with dependents need life insurance. While there's no substitute for
evaluating specific situation, one rule of thumb is to buy life insurance equivalent to five
to ten times ones annual gross income. To determine how much, if any, life insurance one
needs, then start by gathering all personal financial information and estimating what the
family will need after one is gone, including ongoing expenses (such as day care, tuition,
or retirement) and immediate expenses at the time of death (like medical bills, burial
costs, and estate taxes). The family also may need funds to help them readjust: perhaps to
finance a move, or pay expenses while job hunting. Choosing a life insurance product is
an important decision, but it can be complicated. As with any major purchase, it is
important that one should understand his or her family's needs.
There are many types of Life Insurance but they generally fall into two
categories:
1. Term Insurance
2. Permanent Insurance
1. Term Insurance:
It provides protection for a specific period of time. It pays a benefit only if one dies
during the term. So me term insurance policies can be renewed when you reach the end
of the term, which can be from one to 30 years. The premium rates increase at each
renewal date. Many policies require that you present evidence of insurability at renewal
to qualify for the lowest rates.
The following points can help you determine if term insurance best suits your needs.
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Advantages Disadvantages
• Initial premiums generally are lower than those for • Premiums increase as you grow older.
permanent insurance, allowing you to buy higher
levels of coverage at a younger age when the need for • Coverage may terminate at the end of the term or
protection often is greatest. become too expensive to continue.
• It’s good for covering needs that will disappear in • The policy generally doesn’t offer cash value or paid-
time, such as mortgages or car loans. up insurance.
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3. Easy Settlement and Protection against Creditors:
A life insurance policy is the only financial instrument the proceeds of which can
be protected against the claims of a creditor of the assured by effecting a valid assignment
of the policy.
6. Disability Benefits:
Death is only the hazard that is insured; many policies also include disability
benefits. Typically, these provide for waiver of future premiums and payments of
monthly installments spread over certain time period.
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8. Tax Relief:
Under the Indian Income Tax Act, the following tax relief is available:
(a) 20% of the premium paid can be deducted from your total income tax liability.
(b) 100% of the premium paid is deductible from your total taxable income. When
these benefits are factored in, it is found that most policies offer returns that are
comparable/or even better than other saving modes such as PPF, NSC etc. Moreover, the
cost of insurance is a very negligible.
• Consumers who do not qualify for property insurance in the private market
may obtain it through insurance industry operated plans;
• The insurance industry does not benefit from federal deposit insurance. Insurance
companies pay for insolvencies in the industry through a system of state Guaranty
Funds.
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Insurance and its Benefit to Society
Insurance helps society by reimbursing people and businesses for covered losses,
encouraging accident prevention, investing in capital country’s capital markets and bond
markets, enabling people to borrow money and reducing anxiety.
When a family’s house is destroyed by fire and the loss is covered by insurance,
the family is less likely to be dependent on relatives or public assistance for lodging.
Likewise, when a business is covered for a large liability loss that would have otherwise
driven the firm into bankruptcy, insurance contributes to society because the firm
continues to provide jobs for its workers, products for its customers and business for its
suppliers.
While insurance exists to pay the losses that result from accidents, insurance
companies are naturally interested in lowering the number of accidents and associated
costs. Insurers also engage in a variety of accident prevention and reduction activities that
reduce costs to policyholders. Society benefits when losses are controlled – lives are
saved, injuries are prevented and property is preserved. Insurers and related organizations
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employ thousands of safety engineers, loss control representatives, and other specialists
to help prevent auto accidents, fires, job injuries, injuries caused by defective products,
explosions, and other accidental losses.
Insurance provides support for credit. Even though mortgage lenders approve an
applicant for a home loan based on the applicant’s credit worthiness, most lenders also
require that the dwelling be covered by homeowner’s insurance. Likewise, a business
applying for a loan to purchase inventory might be required to show that the inventory is
insured before the loan is granted.
Reduces anxiety
Insurance also reduces anxiety because the insured knows insurance will provide
indemnification if a covered loss occurs. By shouldering the burden of unexpected or
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catastrophic losses, insurance helps businesses avoid bankruptcy and keeps workers
employed and local economies healthy. It also contributes to a stable society where
people can plan for the future without an undue fear of catastrophic loss.
• Risk transfer—sharing the burden of loss. This strategy includes the use of
insurance to transfer some of the burden of loss to the third party insurer.
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• Risk retention—involving either the acceptance of some of the economic
burden of a loss, or continuing to participate in activities with risks that cannot be
transferred or shared.
The United States is the world leader in insurance with 31 percent of the
premium volume in 2005. Japan is second with just under a quarter of the world’s
volume. Germany, the UK, France, South Korea and Italy combined, hold another
quarter of the premium volume. The insurance industry is a major contributor to the
U.S. economy. Government authorities in the various states regulate the operations of
7,900 domestic insurance companies. About 3,300 companies sell some form of
property/casualty insurance. Altogether, the insurance industry provides 2.3 million
jobs.
With largest number of life insurance policies in force in the world, Insurance
happens to be a mega opportunity in India. It’s a business growing at the rate of 15-20 per
cent annually and presently is of the order of Rs 450 billion. Together with banking
services, it adds about 7 per cent to the country’s GDP. Gross premium collection is
nearly 2 per cent of GDP and funds available with LIC for investments are 8 per cent of
GDP. Yet, nearly 80 per cent of Indian population is without life insurance cover while
health insurance and non-life insurance continues to be below international standards.
And this part of the population is also subject to weak social security and pension
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systems with hardly any old age income security. This itself is an indicator that growth
potential for the insurance sector is immense.
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Legally permissible investments include cash, mutual funds, Treasury bills
and notes, mortgage-backed securities, corporate stock and other types of equity and
debt securities, loans, and real estate. Reflecting the long-term nature of a life
insurance policy, life insurance companies generally are permitted longer-term
investments than those permitted for property/casualty companies.
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guaranty fund. The guaranty funds ensure that the insolvent company is retired from
the market in an orderly manner that gives maximum protection to the public.
With the nation's infrastructure in a state of imminent collapse, India couldn't have
afforded to be lumbered with sub-optimally performing monopoly insurance companies
and therefore the passage of the Insurance Regulatory & Development Authority Bill on
December 2, 1999 heralds an era of cautious optimism where stakes are high for all
parties concerned. For the Govt. of India, Foreign Direct Investment (FDI) must pour in
as anticipated; for foreign insurers, investments must start yielding returns and for the
domestic insurance industry - their market penetration should remain intact. On the
fringe, the customer is pondering whether all the hype created on liberalization will
actually benefit him.
The IRDA Bill provides for the establishment of an authority to protect the
interests of the holders of insurance policies, to regulate, promote and insure orderly
growth of the insurance industry and amend the Insurance Act, 1938, the Life Insurance
Act, 1956 and the General Insurance Business (Nationalization) Act, 1972. The bill
allows foreign equity stake in domestic private insurance companies to a maximum of 26
per cent of the total paid-up capital and seeks to provide statutory status to the insurance
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regulator. Before privatization, insurance business in India was pegged at $ 6.6 Billion
whereas industry leaders expected at that time that privatization will increase it to $ 40
Billion within next 3-5 years.
On Oct. 21st, 1999 the govt. Finally offered IRDA bill for the consideration of the
new parliament. The new bill knows called insurance Regulatory Authority Bill 1999.
Bills to provide for establishment of an authority to protect the interest of holders of
insurance polices and to regulate promote and insure orderly growth of the industry.
IRDA
As per the section 4 of IRDA Act' 1999, Insurance Regulatory and Development
Authority (IRDA, which was constituted by an act of parliament) specify the composition
of Authority.
(a) a Chairman;
(b) five whole-time members;
(c) four part-time members,
(all appointed by the Government of India)
Section 14 of IRDA Act, 1999 lays down the duties, powers and functions of IRDA.
(1) Subject to the provisions of this Act and any other law for the time being in force, the
Authority shall have the duty to regulate, promote and ensure orderly growth of the
insurance business and re-insurance business.
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(2) Without prejudice to the generality of the provisions contained in sub-section (1), the
powers and functions of the Authority shall include, -
(d) Specifying the code of conduct for surveyors and loss assessors;
(g) Levying fees and other charges for carrying out the purposes of this Act;
(i) Control and regulation of the rates, advantages, terms and conditions that
may be offered by insurers in respect of general insurance business not so
controlled and regulated by the Tariff Advisory Committee under section
64U of the Insurance Act, 1938 (4 of 1938);
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(j) Specifying the form and manner in which books of account shall be
maintained and statement of accounts shall be rendered by insurers and
other insurance intermediaries;
(p) Specifying the percentage of life insurance business and general insurance
business to be undertaken by the insurer in the rural or social sector; and
I am grateful to the New India Assurance Company Limited for inviting me to this
special function organized on the occasion of launching a new financial product for credit
insurance by the Honorable Union Minister of Finance. It is fitting that New India
Assurance, the first insurer fully set up by Indians in 1919 and the country's largest non-
life insurer today should lead the way in product innovation. All of us present here are
thankful to the Honorable Finance Minister for taking some time off from his extremely
busy schedule and making himself available for launching of this new insurance product.
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In an uncertain world, most of us would like to smoothen our lives (and
Consumption patterns) by balancing the favorable and unfavorable events. Insurance
allows individuals to transfer risks by participating in risk pooling arrangements, in
which each one sets aside a bit for the rainy day when times are good and draws on the
fund in adversity. Thus, risk pooling advantages, by their very nature, increase when the
number of participants’ increase and the risks they face are uncorrelated. Insurers provide
a medium for risk pooling. Obviously, the price of insurance - the premium – is
intrinsically related to the probability of the adverse situation arising. If the number of
insurers increase, it is then more likely that the premium would be actuarially fair, as
competition preclude monopolistic rents that could be charged by the insurer.
The scope for product innovation is underscored by the fact that the insurance
business is often classified in great detail in many developed countries, on the basis of
business specialization and risk and claims characteristics, with niche insurers operating
in some of the segments. For instance, the European Directive on Life and Non-Life
Insurance classify the life business into 7 classes (including unit linked insurance and 2
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pensions) and non-life insurance into 17 classes (including credit insurance) for
independent authorization. Of course, in India, although the insurance sector is bifurcated
into life and general by the Insurance Act, the insurance companies have already taken up
a number of businesses.
The credit insurance business - which offers protection to suppliers of goods and
services against the effects of debtor insolvency, in cases of domestic credit, export credit
and political risk, individually and increasingly comprehensively – has grown rapidly in
the past three decades - especially in Europe - with a worldwide premium of around US $
5 billion according to a recent study commissioned by the International Credit Insurance
Association. Bouts of economic crises have enlarged the scope of credit insurance from
the original role of protecting the capital at risk in accounts receivable to an essential part
of comprehensive credit and financial management. The credit insurance expansion has
been in terms of both new players in both the private and the public sectors and new
products. Credit insurance has also recently been used to enhance asset securitization
deals.
The business of life insurance in India in its existing form started in India in the
year 1818 with the establishment of the Oriental Life Insurance Company in Calcutta.
Some of the important milestones in the life insurance business in India are:
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1912: The Indian Life Assurance Companies Act enacted as the first statute to regulate
the life insurance business.
1928: The Indian Insurance Companies Act enacted to enable the government to collect
statistical information about both life and non-life insurance businesses.
1938: Earlier legislation consolidated and amended to by the Insurance Act with the
objective of protecting the interests of the insuring public.
1956: 245 Indian and foreign insurers and provident societies taken over by the central
government and nationalized. LIC formed by an Act of Parliament, viz. LIC Act, 1956,
with a capital contribution of Rs. 5 crore from the Government of India.
The General insurance business in India, on the other hand, can trace its roots to the
Triton Insurance Company Ltd., the first general insurance company established in the
year 1850 in Calcutta by the British.
Some of the important milestones in the general insurance business in India are:
1907: The Indian Mercantile Insurance Ltd. set up, the first company to transact all
1957: General Insurance Council, a wing of the Insurance Association of India, frames a
code of conduct for ensuring fair conduct and sound business practices.
1968: The Insurance Act amended to regulate investments and set minimum solvency
margins and the Tariff Advisory Committee set up.
1972: The General Insurance Business (Nationalization) Act, 1972 nationalized the
general insurance business in India with effect from 1st January 1973.
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recommend its future direction. The Malhotra committee was set up with the objective of
complementing the reforms initiated in the financial sector.
The reforms were aimed at “creating a more efficient and competitive financial
system suitable for the requirements of the economy keeping in mind the structural
changes currently underway and recognizing that insurance is an important part of the
overall financial system where it was necessary to address the need for similar
reforms…” In 1999, the committee submitted the report and some of the key
recommendations included:
i) Structure
Government stake in the insurance Companies to be brought down to 50%
Government should take over the holdings of GIC and its subsidiaries so that these
subsidiaries can act as independent corporations
ii) Competition
Private Companies with a minimum paid up capital of Rs.1bn should be allowed to
enter the industry
No Company should deal in both Life and General Insurance through a single entity
Foreign companies may be allowed to enter the industry in collaboration with the
domestic companies
Only one State Level Life Insurance Company should be allowed to operate in each
state
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Controller of Insurance (Currently a part from the Finance Ministry) should be made
independent.
iv) Investments
Mandatory Investments of LIC Life Fund in government securities to be reduced
from 75% to 50%
GIC and its subsidiaries are not to hold more than 5% in any company (There current
holdings to be brought down to this level over a period of time)
v) Customer Service
LIC should pay interest on delays in payments beyond 30 days
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HOUSING DEVELOPMENT FINANCE CORPORATION LTD.
Founded in 1977, HDFC is today the market leader in housing finance in India
and has extended financial assistance to more than 15 lacks homes. HDFC has more than
110 offices in Dubai and 3 more services associates’ insurance Kuwait, Qatar and
Sultanate of Oman. HDFC’s assets base amount to over 15,000 crore. Its financial
strength is reflected in highest safety rating of “FAAA” and “MAAA” awarded by
CRISIL and ICRA- two of India’s leading credit rating agency respectively, for the last 6
years consecutively, it has a depositor base of over 11 lacks customer and a deposit agents
force of over 46,000 of the total deposit, 73% are sourced from individual and trust
depositories, which demonstrates the tremendous confidence that retail investors have
insurance the company.
HDFC- Promoted companies have emerged to meet the investors and customers
needs. HDFC bank for commercial banking, HDFC mutual fund products, to be followed
very shortly by HDFC Standard Life Insurance Company for the life endurance and
pension products.
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The road to success is a tough and challenging journey in the dark where only
obstacles light the path. However, success on a terrain like this is not without a solution.
As we found out nearly three decades ago, in 1977, the solution for success is
customer satisfaction. All you need is the courage to innovate, the skill to understand
your clientele and the desire to give them your best
Today, nearly three million satisfied customers whose dream we helped realize,
stand testimony to our success.
Our objective, from the beginning, has been to enhance residential housing stock
and promote home ownership.
Now, our offerings range from hassle-free home loans and deposit products, to
property related services and a training facility.
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Having identified housing as a priority area in the Ninth Five Year Plan (1997-2002), the
National Housing Policy has envisaged an investment target of Rs. 1,500 billion for this
sector. In order to achieve this investment target, the Government needs to make low cost
funds easily available and enforce legal and regulatory reforms.
Background
HDFC was incorporated in 1977 with the primary objective of meeting a social
need – that of promoting home ownership by providing long-term finance to households
for their housing needs. HDFC was promoted with an initial share capital of Rs. 100
million.
Business Objectives
Organizational Goals
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HDFC is a professionally managed organization with a board of directors
consisting of eminent persons who represent various fields including finance, taxation,
construction and urban policy & development. The board primarily focuses on strategy
formulation, policy and control, designed to deliver increasing value to shareholders.
Board of Directors
HDFC has a staff strength of 1388 (as on 31st March, 2007), which includes
professionals from the fields of finance, law, accountancy, engineering and marketing.
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STANDARD LIFE INSURANCE COMPANY (SLIC)
The Standard Life Assurance Company ("Standard Life") was established in 1825 and the
first Standard Life Assurance Company Act was passed by Parliament in 1832. Standard
Life was reincorporated as a mutual assurance company in 1925.
The Standard Life group originally operated only through branches or agencies of the
mutual company in the United Kingdom and certain other countries.
Its Canadian branch was founded in 1833 and its Irish operations in 1838. This largely
remained the structure of the group until 1996, when it opened a branch in Frankfurt,
Germany with the aim of exporting its UK life assurance and pensions operating model to
capitalize on the opportunities presented by EC Directive 92/96/EEC (the “Third Life
Directive”) and offer a product range in that market with features which local providers
were unable to offer.
In the 1990s, the group also sought to diversify its operations into areas which
complemented its core life assurance and pensions business, with the intention of
positioning itself as a broad range financial services provider.
The group set up Standard Life Bank, its UK mortgage and retail savings banking
subsidiary, in 1998 and Standard Life Investments, which had previously been the in-
house investment management unit of the group’s life assurance and pensions business,
was separated into a distinct legal entity in the same year, with the aim of establishing it
as an independent investment management business providing services to both the group
and third party retail and institutional clients. The group acquired Prime Health Limited
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(subsequently renamed Standard Life Healthcare) in the United Kingdom in 2000.
Standard Life Healthcare expanded in March 2006 with the acquisition of the PMI
business of First Assist.
The group’s Hong Kong subsidiary, Standard Life Asia Limited (“SL Asia”), was
incorporated in 1999 as a joint venture and became a wholly-owned subsidiary of
Standard Life in 2002. The group’s operations in Hong Kong were established to give the
group a presence in the Far East from which it could expand into China. The group’s joint
ventures in India with Housing Development Finance Corporation Limited (“HDFC”)
were incorporated in 2000 (in relation to the life assurance and pensions joint venture)
and 2003 (in relation to the investment management joint venture). The group’s joint
venture in China with Tianjin Economic Development Area General Company (“TEDA”)
became operational in 2003.
The group also incorporated Standard Life International Limited (“SLIL”) in 2005 for the
purposes of providing the group with an offshore vehicle, based in Ireland, through which
it could sell tax-efficient investment products into the United Kingdom. Sales of these
products commenced in 2006.
Service company –
Following the group’s strategic review in 2004, the group established a service company
structure for the provision of central corporate services to the group’s business units.
Standard Life Employee Services Limited (“SLESL”) supplies a wide range of central
services to the rest of the group, including IT, facilities, legal and human resources
services, and employs staff working in the group’s UK and Irish operations (other than
SLI, SLB and SLH, which employ their staff directly). This service company structure
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was created to enable Standard Life to comply with regulatory restrictions on the
provision of non-insurance services and to exploit group-wide synergies.
Standard Life plc owns all of the businesses and companies in the group. Standard Life
plc is a holding company which is owned by its shareholders (including those Eligible
Members who received and retained shares received as a result of demutualization).
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Alternative textual explanation-
Underneath Standard Life plc are Standard Life Healthcare Limited, Standard Life
Investments (Holdings) Limited (and underneath it, Standard Life Investments Limited),
Standard Life Oversea Holdings Limited, Standard Life Employee Services Limited,
Standard Life Assurance Limited and Standard Life's Joint Venture interest in China
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Underneath Standard Life Oversea Holdings are Standard Life Asia Limited and
Standard Life Financial Inc (and underneath it, The Standard Life Assurance Company of
Canada).
Underneath Standard Life Assurance Limited are Standard Life Direct Limited,
Standard Life Savings Limited, Standard Life Direct Limited, Standard Life Trustee
Company Limited, Standard Life Bank Limited, Standard Life Pensions Funds Limited,
Standard Life International Limited and The Standard Life Assurance Company 2006,
which currently holds Standard Life's Joint Venture interests in India.
THE PARTNERSHIPS
HDFC and Standard Life commenced discussions about possible joint venture, to
enter the life insurance market, in Jan. 1995. It was clear from the outset that both
companies shared similar values and benefits and a strong relationship quickly formed. In
Oct.1995 the companies signed a 3 year joint venture agreement.
Around this time Standard Life purchased a 5% stake in HDFC. Further
strengthening the relationship.
A small project term was set up in UK and India and set about preparatory work.
Among other things, the team conducted market research, looked at possible information
technology, documented high level business process maps and set about preparing the
first project plan.
The next three years were filled uncertainty, due to change in insurance Govt. and
both ongoing delays in getting the insurance bill passed in parliament. Despite this both
companies remained firmly committed to venture.
In Oct.1998, the joint venture agreement was removed and additional resources
made available. Around this time Standard Life purchased 2% Infrastructure
Development Finance Company Ltd. (IDFC). Standard Life also started to use the
services of the HDFC Treasury Department to advise them upon their investment
insurance India.
One of many success stories over the last few years has been the actuarial student
program. The program was designed to identify high caliber individuals who would be
sponsored by Standard Life to study for their actuarial qualification in the UK.
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The new company has 1 Indian actuary and 5 actuarial students in the team. With
a further 2students undergoing training in the UK. Both parent companies strongly
believe the program will benefit the new company. Towards the end of 1999, the opening
of the market looked very promising and both companies agreed the time was right to
move the operation to the next level. Therefore, in Jan.2000 and expect team form the
UK joined a hand picked team form HDFC to form the core project term based in
Mumbai.
Around this time Standard Life purchased a further 5% stake in HDFC and a 5%
stake in HDFC bank. In further development standard Life to participate insurance. The
Assets Management Company promoted by HDFC to enter the mutual fund market. The
mutual fund market was launched on 20th July 2000 and on 10th Nov.2000 assets under
the management reached Rs. 1,063 crores. The company was incorporated on 14th Aug.
2000 under the name of HDFC Standard Life Insurance Company Limited. the ambition
of the company form as far as back as Oct. 1995 was first to be private company to re-
enter in the life insurance market in India. On 23rd of Oct.2000, this ambition was realized
when HDFC Standard Life Insurance Company Limited were only life company to be
granted a certificate of registration.
HDFC are main shareholders in HDFC Standard Life Insurance Company
Limited with 81.4% while Standard Life own 18.6% given Standard Life’s existing
investment in the HDFC Group. This is maximum investment allowed under current
regulations.
HDFC Standard Life Insurance Company Ltd. is one of India's leading private insurance
companies, which offers a range of individual and group insurance solutions. It is a joint
venture between Housing Development Finance Corporation Limited (HDFC Ltd.),
India's leading housing finance institution and a Group Company of the Standard Life,
UK. HDFC as on March 31, 2007 holds 81.9 per cent of equity in the joint venture.
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Our key strengths
Financial Expertise
As a joint venture of leading financial services groups, HDFC Standard Life has the
financial expertise required to manage your long-term investments safely and efficiently.
Range of Solutions
We have a range of individual and group solutions, which can be easily customized to
specific needs. Our group solutions have been designed to offer you complete flexibility
combined with a low charging structure.
Our gross premium income, for the year ending March 31, 2007 stood at Rs. 2, 856
crores and new business premium income at Rs. 1,624 crores.
The company has covered over 8, 77,000 lives year ending March 31, 2007.
Our Parentage
HDFC Limited.
HDFC is India’s leading housing finance institution and has helped build more
than 23, 00, 000 houses since its incorporation in 1977.
In Financial Year 2003-04 its assets under management crossed Rs. 36,000 Cr.
As at March 31, 2004, outstanding deposits stood at Rs. 7,840 crores. The
depositor base now stands at around 1 million depositors.
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Rated ‘AAA’ by CRISIL and ICRA for the 10th consecutive year
Stable and experienced management
High service standards
Awarded The Economic Times Corporate Citizen of the year Award for its
long-standing commitment to community development.
Presented the ‘Dream Home’ award for the best housing finance provider in 2004
at the third Annual Outlook Money Awards.
Our Vision
'The most successful and admired life insurance company, which means that we
are the most trusted company, the easiest to deal with, offer the best value for money, and
set the standards in the industry'.
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Our Values
Values that we observe while we work:
Integrity
Innovation
Customer centric
People Care “One for all and all for one”
Team work
Joy and Simplicity
Board Members
Mr. Deepak S Parekh is the Chairman of the Company. He is also the Executive
Chairman of Housing Development Finance Corporation Limited (HDFC
Limited). He joined HDFC Limited in a senior management position in 1978. He
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was inducted as a whole-time director of HDFC Limited in 1985 and was
appointed as its Executive Chairman in 1993. He is the Chief Executive Officer of
HDFC Limited. Mr. Parekh is a Fellow of the Institute of Chartered Accountants
(England & Wales).
Mr. Keki M Mistry joined the Board of Directors of the Company in December,
2000. He is currently the Managing Director of HDFC Limited. He joined HDFC
Limited in 1981 and became an Executive Director in 1993. He was appointed as
its Managing Director in November, 2000. Mr. Mistry is a Fellow of the Institute
of Chartered Accountants of India and a member of the Michigan Association of
Certified Public Accountants.
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Mr. Gautam R Divan is a practicing Chartered Accountant and is a Fellow of the
Institute of Chartered Accountants of India. Mr. Divan was the Former Chairman
and Managing Committee Member of Midsnell Group International, an
International Association of Independent Accounting Firms and has authored
several papers of professional interest. Mr. Divan has wide experience in auditing
accounts of large public limited companies and nationalized banks, financial and
taxation planning of individuals and limited companies and also has substantial
experience in structuring overseas investments to and from India.
Mr. Ravi Narain is the Managing Director & CEO of National Stock Exchange
of India Limited. Mr. Ravi Narain was a member of the core team to set-up the
Securities & Exchange Board of India (SEBI) and is also associated with various
committees of SEBI and the Reserve Bank of India (RBI).
Mr. Deepak M Satwalekar is the Managing Director and CEO of the Company
since November, 2000. Prior to this, he was the Managing Director of HDFC
Limited since 1993. Mr. Satwalekar obtained a Bachelors Degree in Technology
from the Indian Institute of Technology, Bombay and a Masters Degree in
Business Administration from The American University, Washington DC.
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Executive Director in 2000. She is responsible for overseeing all aspects of
lending operations of HDFC Limited.
Products
At HDFC Standard Life, we offer a bouquet of insurance solutions to meet every need.
We cater to both, individuals as well as to companies looking to provide benefits to their
employees. This section gives you details of all our products. We have incorporated
various downloadable forms and product details so that you can make an informed choice
about buying a policy.
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For individuals, we have a range of protection, investment, pension and savings plans that
assist and nurture dreams apart from providing protection. You can choose from a range
of products to suit your life-stage and needs.
For organizations we have a host of customized solutions that range from Group Term
Insurance, Gratuity, Leave Encashment and Superannuation Products. These affordable
plans apart from providing long term value to the employees help in enhancing goodwill
of the company.
Individual Products
We at HDFC Standard Life realize that not everyone has the same kind of needs. Keeping
this in mind, we have a varied range of Products that you can choose from to suit all your
needs. These will help secure your future as well as the future of your family.
Protection Plans
You can protect your family against the loss of your income or the burden of a loan in the
event of your unfortunate demise, disability or sickness. These plans offer valuable peace
of mind at a small price.
Our Protection range includes our Term Assurance Plan & Loan Cover Term Assurance
Plan.
Investment Plans
Our Single Premium Whole Of Life plan is well suited to meet your long term investment
needs. We provide you with attractive long term returns through regular bonuses.
Pension Plans
Our Pension Plans help you secure your financial independence even after retirement.
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Our Pension range includes our Personal Pension Plan, Unit Linked Pension, Unit Linked
Pension Plus
Savings Plans
Our Savings Plans offer you flexible options to build savings for your future needs such
as buying a dream home or fulfilling your children’s immediate and future needs.
Our Savings range includes Endowment Assurance Plan, Unit Linked Endowment, Unit
Linked Endowment Plus, Money Back Plan, Children’s Plan, Unit Linked Youngstar,
Unit Linked Young star Plus .
Group Products
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UNIT LINKED YOUNG STAR PLAN
48
♦ Flexible additional benefit options such as critical illness cover.
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Your investment will buy units in any of 6 funds designed to meet your risk approach. All
units in a particular fund are identical.
50
Growth *For those who wish to -- -- 100% Very
Fund maximize their returns. high
*100% investment
insurance high Indian
equities.
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♦ You can, very cost effectively, invest any extra money you have to enhance the long-
term return and provide the little extras your child deserves.
♦ You can invest more than your regular premiums anytime.
♦ The minimum additional single premium amount is only Rs.5, 000.
Eligibility
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The age and term limits for the insured parent for taking out a Unit Linked Young Star
Plan are as shown below.
Beneficiaries
The beneficiary (your child) is the sole person to receive the benefit under the policy.
Where the beneficiary is less than 18 years of age the benefit will be paid to the
Appointee.
The charges under the policy are deducted to provide for the benefits and the
administration provided by the company.
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Premium Paid During Tear (Rs.) Investment Content Rate (ICR)
1st & 2nd yrs. 3rd year onwards
Up to 1 ,99,999 70.00% 99.00%
From 2,00,000 to 4,99,999 80.00% 99.00%
Regular
From 5,00,000 to 9,99,999 85.00% 99.00%
Premiums 10,00,000 and above 90.00% 99.00%
Single Premium Top-Up(s) 97.50% 99.00%
Other Charges
Administration Charge
A charge of Rs.20 per month is charged to cover regular administration costs. The
company makes the charge by canceling units in each of the funds you have chosen, in
the proportion you have chosen.
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your age. The company takes the charge by canceling units in each of the funds you have
chosen, in the proportion you have chosen.
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ICICI PRUDENTIAL LIFE INSURANCE
Overview
India's Number One private life insurer, ICICI Prudential Life Insurance
Company is a joint venture between ICICI Bank-one of India's foremost financial
services companies-and Prudential plc- a leading international financial services group
headquartered in the United Kingdom. Total capital infusion stands at Rs. 23.72 billion,
with ICICI Bank holding a stake of 74% and Prudential plc holding 26%.
We began our operations in December 2000 after receiving approval from Insurance
56
Regulatory Development Authority (IRDA). Today, our nation-wide team comprises of
over 680 offices, over 235,000 advisors; and 23 banc assurance partners.
ICICI Prudential was the first life insurer in India to receive a National Insurer Financial
Strength rating of AAA (Ind) from Fitch ratings. For three years in a row, ICICI
Prudential has been voted as India's Most Trusted Private Life Insurer, by The Economic
Times - AC Nielsen ORG Marg survey of 'Most Trusted Brands'. As we grow our
distribution, product range and customer base, we continue to tirelessly uphold our
commitment to deliver world-class financial solutions to customers all over India.
The ICICI Prudential edge comes from our commitment to our customers, in all
that we do - be it product development, distribution, the sales process or servicing. Here's
a peek into what makes us leaders.
1. Our products have been developed after a clear and thorough understanding of
customers' needs. It is this research that helps us develop Education plans that offer the
ideal way to truly guarantee your child's education, Retirement solutions that are a hedge
against inflation and yet promise a fixed income after you retire, or Health insurance that
arms you with the funds you might need to recover from a dreaded disease.
2. Having the right products is the first step, but it's equally important to ensure that our
customers can access them easily and quickly. To this end, ICICI Prudential has an
advisor base across the length and breadth of the country, and also partners with leading
banks, corporate agents and brokers to distribute our products.
3. Robust risk management and underwriting practices form the core of our business.
With clear guidelines in place, we ensure equitable costing of risks, and thereby ensure a
smooth and hassle-free claims process.
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4. Entrusted with helping our customers meet their long-term goals, we adopt an
investment philosophy that aims to achieve risk adjusted returns over the long-term.
5. Last but definitely not the least, our 20,000 plus strong team is given the opportunity to
learn and grow, every day in a multitude of ways. We believe this keeps them engaged
and enthusiastic, so that they can deliver on our promise to cover you, at every step in
life.
Our vision:
To be the dominant Life, Health and Pensions player built on trust by world-class people
and service.
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Developing and implementing super risk management and investment strategies
to offer sustainable and stable returns to our policyholders
Providing an enabling environment to foster growth and learning for our
employees
And above all, building transparency in all our dealings.
Our values:
Every member of the ICICI Prudential team is committed to 5 core values: Integrity,
Customer First, Boundary less, Ownership, and Passion. These values shine forth in all
we do, and have become the keystones of our success.
Promoters
ICICI Bank
ICICI Bank (NYSE:IBN) is India's second largest bank and largest private sector bank
with over 50 years presence in financial services and with assets of over Rs 3569.32 bn
(USD 88 billion) as on June 30, 2007. The Bank offers a wide range of banking products
and financial services to corporate and retail customers through a variety of delivery
channels and through its specialized subsidiaries in the areas of investment banking, life
and non-life insurance, private equity and asset management. ICICI Bank is a leading
59
player in the retail banking market and services its large customer base through a network
of over 950 branches (including extension counters), 3469 ATMs, call centers and
internet banking (www.icicibank.com) to ensure that customers have access to its
services at all times
Prudential Plc
Established in London in 1848, Prudential plc, through its businesses in the UK and
Europe, the US and Asia, provides retail financial services products and services to more
than 20 million customers, policyholder and unit holders and manages over £256 billion
of funds worldwide (as on June 30,2007). In Asia, Prudential is the leading European life
insurance company with life operations in China, Hong Kong, India, Indonesia, Japan,
Korea, Malaysia, the Philippines, Singapore, Taiwan, Thailand, Vietnam. Prudential is the
second largest retail fund manager for Asian sourced assets ex-Japan as at June 2006. Its
fund management business has expanded into a total of ten markets : China, Hong Kong,
India, Japan, Korea, Malaysia, Singapore, Taiwan, Vietnam and United Arab Emirates.
Fact Sheet
THE Company
ICICI Prudential Life Insurance Company is a joint venture between ICICI Bank, a
premier financial powerhouse, and Prudential plc, a leading international financial
services group headquartered in the United Kingdom. ICICI Prudential was amongst the
first private sector insurance companies to begin operations in December 2000 after
receiving approval from Insurance Regulatory Development Authority (IRDA).
ICICI Prudential's capital stands at Rs. 23.72 billion with ICICI Bank and Prudential plc
holding 74% and 26% stake respectively. For the first quarter ended June 30, 2007, the
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company garnered Rs. 987 crore of weighted retail + group new business premiums and
wrote over 450,000 retail policies in the period. The company has assets held to the tune
of over Rs. 18,400 crore.
ICICI Prudential is also the only private life insurer in India to receive a National Insurer
Financial Strength rating of AAA (Ind) from Fitch ratings. The AAA (Ind) rating is the
highest rating, and is a clear assurance of ICICI Prudential's ability to meet its obligations
to customers at the time of maturity or claims.
For the past six years, ICICI Prudential has retained its position as the No. 1 private life
insurer in the country, with a wide range of flexible products that meet the needs of the
Indian customer at every step in life.
Distribution
ICICI Prudential has one of the largest distribution networks amongst private life insurers
in India. It has a strong presence across India with over 680 branches and over 235,000
advisors.
The company has over 23 bancassurnace partners, having tie-ups with ICICI Bank,
Federal Bank, South Indian Bank, Bank of India, Lord Krishna Bank, Idukki District Co-
operative Bank, Jalgaon Peoples Co-operative Bank, Shamrao Vithal Co-op Bank,
Ernakulam Bank, 9 Bank of India sponsored Regional Rural Banks (RRBs), Sangli Urban
Co-operative Bank, Baramati Co-operative Bank, Ballia Kshetriya Gramin Bank, The
Haryana State Co-operative Bank and Imphal Urban Cooperative Bank Limited.
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MANAGEMENT PROFILE
Board of Directors
The ICICI Prudential Life Insurance Company Limited Board comprises reputed people
from the finance industry both from India and abroad.
The ICICI Prudential Life Insurance Company Limited Management team comprises
reputed people from the finance industry both from India and abroad.
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Products
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Cash Bak is an anticipated endowment policy ideal for meeting milestone
expenses like a child's marriage, expenses for a child's higher education or
purchase of an asset. It is available for terms of 15 and 20 years.
Life Time Super & Life Time Plus are unit-linked plans that offer customers the
flexibility and control to customize the policy to meet the changing needs at
different life stages. Each offer 6 fund options - Preserver, Protector, Balancer,
Maxi miser, Flexi Growth and Flexi Balanced
Life Link Super is a single premium unit linked insurance plan which combines
life insurance cover with the opportunity to stay invested in the stock market.
Premier Life Gold is a limited premium paying plan specially structured for
long-term wealth creation.
Invest Shield Life New is a unit linked plan that provides premium guarantee on
the invested premiums and ensures that the customer receives only the benefits of
fund appreciation without any of the risks of depreciation.
Invest Shield Cash bak is a unit linked plan that provides premium guarantee on
the invested premiums along with flexible liquidity options.
Protection Solutions
Life Guard is a protection plan, which offers life cover at low cost. It is available
in 3 options - level term assurance, level term assurance with return of premium
& single premium.
Home Assure is a mortgage reducing term assurance plan designed specifically to
help customers cover their home loans in a simple and cost-effective manner.
Education insurance under the Smart Kid brand provides guaranteed educational
benefits to a child along with life insurance cover for the parent who purchases
the policy. The policy is designed to provide money at important milestones in the
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child's life. Smart Kid plans are also available in unit-linked form - both single
premium and regular premium.
Retirement Solutions
Forever Life is a traditional retirement product that offers guaranteed returns for
the first 4 years and then declares bonuses annually.
Life Time Super Pension is a regular premium unit linked pension plan that
helps one accumulate over the long term and offers 5 annuity options (life
annuity, life annuity with return of purchase price, joint life last survivor annuity
with return of purchase price, life annuity guaranteed for 5, 10 and 15 years & for
life thereafter, joint life, last survivor annuity without return of purchase price) at
the time of retirement.
Life Link Super Pension is a single premium unit linked pension plan.
Immediate Annuity is a single premium annuity product that guarantees income
for life at the time of retirement. It offers the benefit of 5 payout options.
Health Solutions
Health Assure and Health Assure Plus: Health Assure is a regular premium plan
which provides long term cover against 6 critical illnesses by providing
policyholder with financial assistance, irrespective of the actual medical expenses.
Health Assure Plus offers the added advantage of an equivalent life insurance
cover.
Cancer Care: is a regular premium plan that pays cash benefit on the diagnosis
as well as at different stages in the treatment of various cancer conditions.
Diabetes Care: Diabetes Care is a unique critical illness product specially
developed for individuals with Type 2 diabetes and pre-diabetes. It makes
payments on diagnosis on any of 6 diabetes related critical illnesses, and also
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offers a coordinated care approach to managing the condition. Diabetes Care Plus
also offers life cover.
Hospital Care: is a fixed benefit plan covering various stages of treatment –
hospitalization, ICU, procedures & recuperating allowance. It covers a range of
medical conditions (900 surgeries) and has a long term guaranteed coverage upto
20 years.
Crisis Cover: is a 360-degree product that will provide long-term coverage
against 35 critical illnesses, total and permanent disability, and death.
ICICI Prudential also offers Group Insurance Solutions for companies seeking to enhance
benefits to their employees.
Group Gratuity Plan: ICICI Pru's group gratuity plan helps employers fund their
statutory gratuity obligation in a scientific manner. The plan can also be customized to
structure schemes that can provide benefits beyond the statutory obligations.
Group Superannuation Plan: ICICI Pru offers both defined contribution (DC) and
defined benefit (DB) superannuation schemes to optimize returns for the members of the
trust and rationalize the cost. Members have the option of choosing from various annuity
options or opting for a partial commutation of the annuity at the time of retirement.
Group Term Plan: ICICI Pru's flexible group term solution helps provide affordable
cover to members of a group. The cover could be uniform or based on designation/rank
or a multiple of salary. The benefit under the policy is paid to the beneficiary nominated
by the member on his/her death.
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Flexible Rider Options
ICICI Pru Life offers flexible riders, which can be added to the basic policy at a marginal
cost, depending on the specific needs of the customer.
1. Accident & disability benefit: If death occurs as the result of an accident during
the term of the policy, the beneficiary receives an additional amount equal to the
rider sum assured under the policy. If an accident results in total and permanent
disability, 10% of rider sum assured will be paid each year, from the end of the 1st
year after the disability date for the remainder of the base policy term or 10 years,
whichever is lesser. If the death occurs while traveling in an authorized mass
transport vehicle, the beneficiary will be entitled to twice the sum assured as
additional benefit.
2. Critical Illness Benefit: protects the insured against financial loss in the event of
9 specified critical illnesses. Benefits are payable to the insured for medical
expenses prior to death.
3. Waiver of Premium: In case of total and permanent disability due to an accident,
the future premiums continue to be paid by the company till the time of maturity.
This rider is available with Smart Kid, Life Time Plus, Life Time Super and Life
Time Super Pension.
4. Income Benefit: In case of death of the life assured during the term of the policy,
10% of the sum assured is paid annually to the nominee on each policy
anniversary till the maturity of the rider.
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ICICI Pru Life Time Plus Plan
Suitability
This policy is a long-term market linked total protection plan. The plan offers
protection for life at the same time allows the policyholder to get market-linked returns. It
is a single product combining the benefits of both investment product and insurance plan.
This apart, the product offers a lot of flexibility.
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Potentially higher returns are offered over the long-term by investing in market linked
funds.
Provision of additional allocation of units at regular intervals to enhance the
investment.
Options to withdraw the money systematically over a period of 5 years on maturity of
the policy.
Provides cover continuance option, which ensures continuance of life insurance cover
even if the policyholder takes a temporary break in premium payment.
The policyholder can enjoy tax benefits on premium paid & benefits received under
this policy, as per the prevailing Income Tax Laws.
Benefits in detail
Death Benefit
In the unfortunate event of death during the term of the policy, the nominee shall
receive the Sum Assured AND Fund Value.
Maturity Benefit
Based on the term chosen for this policy, the policyholder will be entitled to
receive the Fund Value at the time of maturity.
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Switching Option
With this option, the policy holder can switch between the investment funds at
any time [provided the policy is in force], depending on the policy holders'
financial priorities 7 investment decision. In any policy year, 4 switches are free
of charge. The minimum switch amount is 2,000
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Rider charges for opted riders will be recovered by cancellation of units.
Other Conditions
Other Charges
♦ Switching Charges- 4 free switches allowed every policy year. Subsequent
switches will be charged at Rs100 per switch.
♦ Policy Administration Charge- There would be a fixed policy administration
charge of Rs60 per month.
♦ Mortality charge- Mortality charges will be deducted on a monthly basis on
the Sum Assured.
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Indicative charges per thousand Sum Assured for a healthy male life is shown
below:
Age(yrs) 20 30 40 50
Rs. 1.33 1.46 2.48 5.99
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RESEARCH METHODOLOGY
RESEARCH DESIGN
1) Statement of the problem
2) Research objectives
3) Research Methodology
Type of study
Data collection
Sampling
73
Tools & techniques
4) Scope of study
5) Limitations
II. Objectives
To know about company history and organization structure.
Provide an overview of unit linked plans of HDFC standard life insurance company
ltd. & ICICI Prudential Company.
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a) Type of Study: Study is exploratory & descriptive in nature.
b) Data Collection: Source of Data:
Two types of data sources will be taken into consideration
Primary Data
Secondary Data
Primary Data: The primary data are those which are collected a fresh and for the first
time and thus happen to be original in character. Under this project direct collection of
data from source of information & techniques such as personal interviewing and survey
through questionnaire for customers has been considered.
Secondary Data: Secondary data is one which has already been collected by someone
else and which has already been passed through statistical processing. Under this project
secondary data is been collected from journals, magazines, & web sites.
Sampling Unit: Sampling units are the persons, who have purchased the
insurance plan in Baddi (H.P).
Size of Sample: Number of people surveyed. Generally large Sample
more reliable result than small sample. The sample Consist of 100
respondents.
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Sampling Procedure: Sampling procedure refers to technique Used in
selecting the items for the sample. Under this project selection of
respondents is on the basis of convenience sampling.
Tools and Techniques: For this survey Convenience- Sampling
technique is used.
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77
HDFC Std. Life Insurance ICICI Pru life Insurance
Company Name
Life Time Plus
Plan Name Young star
18 to 65 0 to 65
Age
Minimum-Rs.1,00,000 Minimum-Rs.1,00,000
Sum Assured
Maximum-No limit Maximum-1crore
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1. Liquid Fund Maxi miser ll
Fund Option 2. Secure Managed Balancer ll
Fund Protector ll
3. Defensive Managed Preserver
Fund
4. Balanced Managed
Fund
5. Equity Managed
Fund
6. Growth Fund
For accident, Critical For accident, Critical
Term Rider Illness- max. Rs.25,00,000 Illness, Permanent
Disability
Fund Mgmt. Charges- Fund Management Charges-
Charges 0.80% per annum Different Charges for
Administration Charges- different funds selected.
Rs.20 per Month Maxi miser ll-1.50%
Risk Benefit Charges- p.a.
Depend upon the age of the Balancer ll-1.00%
policyholder. p.a.
Partial Withdrawal Charge- Protector- 0.75%
6 partial withdrawal in a p.a.
policy year is free. All Preserver- 0.75%
subsequent partial p.a.
withdrawal in that policy Administration Charges-
year would be charged at Rs.60 per Month
Rs.250 per withdrawal. Partial Withdrawal Charge-
Fund switching Charges, 24 one partial withdrawal in a
switches allowed every policy year is free. All
policy year free. Subsequent subsequent partial
switches will be charged at withdrawal in that policy
Rs. 100 per switch premium year would be charged at
Rs.100 per withdrawal.
Switching Charges- 4
switches allowed every
policy year free. Subsequent
switches will be charged at
Rs. 100 per switch.
79
80
Respondent Profile: -
A Print Media 24
B Electronic Media 30
C Agents 35
D Others 11
40
35
30
25
20 Series1
15
10
0
Print Electronic Agents Others
Media Media
INTERPRETATION:-
In this chart, we can see that the agents play major role in awaring people about
the HDFC-SLIC. Apart from this electronic media is also a source for awareness.
81
Respondents’ response about the awareness of the Insurance Companies
80
70
60
50
40 Series1
30
20
10
0
Security Expenses Tax Saving
INTERPRETATION:-
On the basis of above analysis, we can say that people mostly treat insurance as a
protection instrument. 67 people think insurance as a necessity for protection & security.
82
Que. 3: - Main consideration that a customer looks at while purchasing an
Insurance Policy.
A TAX 10
B SAVING 29
C PROTECTION 53
D PENSION 3
E INVESTMENT 5
60
50
40
30 Series1
20
10
0
g
nt
on
x
n
Ta
vin
tio
em
i
ns
ec
Sa
st
Pe
ot
ve
Pr
In
INTERPRETATION:-
On the basis of above analysis, we can say that people purchase insurance policy
mostly for the protection purpose so use to purchase traditional palns.
83
Que. 4: - What a respondent see while purchasing Insurance from the
company?
50
45
40
35
30
25 Series1
20
15
10
5
0
t
rn
e
ill
s
en
ce
g
dw
tu
an
i
Re
rv
oo
se
tR
Se
G
rti
uc
ve
od
Ad
Pr
INTERPRETATION:-
On the basis of above analysis, we can say that people prefer the companies those
have very highly goodwill in the market. And apart from this while purchasing they also
use to give more weight age to return also.
84
Que. 5: -Plan that a respondent prefers to buy
A Protection Plan 47
B Investment Plan 19
C Pension Plan 10
D Children Plan 24
50
45
40
35
30
25 Series1
20
15
10
5
0
n
t
on
n
en
re
tio
i
m
ns
ld
ec
i
st
Pe
Ch
ot
ve
Pr
In
INTERPRETATION:-
On the basis of above analysis, we can say that people prefer to buy protection &
children plans mostly.
85
Que. 6: - Customers’ expectations from Life Insurance Companies
A Innovative Products 5
B Attractive Riders 2
C Reasonable Premium 24
50
45
40
35
30
25 Series1
20
15
10
5
0
e
ce
ive
k
m
t iv
s
iu
Ri
rv
va
ct
em
Se
tra
no
Pr
At
In
INTERPRETATION:-
On the basis of above analysis, we can say that people expect better customer
service from the insurance companies & reasonable premium on their investment.
86
Que. 7: - HDFC Standard Life Insurance Company provides better facilities
than ICICI Prudential Life Insurance Company
A Yes 34
B No 2
C Cant say 64
70
60
50
40
Series1
30
20
10
0
Yes No Cant Say
INTERPETATION:-
On the basis of above analysis, we can say that people are not aware about these
companies so we can not come on any conclusion.
87
Que. 8: -Is the respondent satisfied with the plan he bought?
A Yes 67
B No 17
80
70
60
50
40 Series1
30
20
10
0
Yes No Haven't
INTERPETATION:-
On the basis of above analysis, we can say that people are satisfied with the plans
they have bought.
88
FINDING
Agents play major role in awaring people about the benefits of insurance.
People think insurance as a protection tool.
People purchase insurance policy mostly for protection purpose and some of
people for saving.
The goodwill of the company also attracts customers toward a insurance
company.
People also take insurance policy as a security for their children.
89
CONCLUSION
On the basis of my study, I conclude that, both the companies are providing very
good facilities to their customers. HDFC Standard Life Insurance is the one that is
providing wavier of premium to its customer in case of death of the life assured, whereas
ICICI is not providing this facility to its customers.
Both the companies have same lock in period i.e.3 years. Surrender charges of
these companies are different from each other. On maturity, both the companies provide
the amount equal to the market value of the units. Charges taken to manage the fund are
different in both the companies.
90
SUGGESTIONS
91
BIBLIOGRAPHY
WEBSITES
• www.hdfcinsurance.com
• www.economictimes.com
• www.irdaindia.com
• www.bimaonline.com
• www.google.com
BROUCHERS
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QUESTIONAIRE
(This information is for our internal use only, will not to be disclosed to
any other organization/department)
A- Study
Name Address
Telephone Age
Occupation
Marital status: Single/Married
Q.1: How do you know about HDFC Standard Life Insurance Company?
♦ Print Media
♦ Electronic Media
♦ Agents
♦ Others
Q.3: Main consideration that you look at while purchasing an insurance policy.
♦ Tax
♦ Saving
♦ Protection
♦ Pension
♦ Investment
Q.4: What do you see while purchasing an insurance policy from the company?
♦ Standing and goodwill of the company
♦ Product range of the company
♦ Advertisement being released by the company
♦ Services being given by the company
♦ Returns of bonus declared by the company
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Q.5: Which plan would you like to buy?
♦ Protection Plan
♦ Investment Plan
♦ Pension Plan
♦ Children Plan
Q.6: What do you expect from HDFC Standard Life Insurance Company?
♦ Innovative Products
♦ Attractive riders
♦ Reasonable premium
♦ Better Customer Service
♦ High risk coverage
Q.7: Do you think that HDFC Standard Life Insurance Company provides better facilities
than ICICI prudential life insurance company?
♦ Yes
♦ No
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(THANK YOU)
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