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ORRIITTIIEESS
 Visapak service to Qatar for Cuban Embassy is discontinued, we now have the service only to Kuwait
 We can accept Visapak shipments to the Cyprus Embassy in Qatar.
 Green Insurance sticker not to be used for insured shpts according to GSOP
 Manual awbs to be filled by the Shipper & not SPAs (except Origin/Dest Code /Chargeable Weight
/Product /Payment Details /Pickup by)
 Kindly co‐ordinate with CS for DG shippers not listed in the Approved shippers List; ultimately to be
handed over to AVGO
 EASYSHOP product only available to the USA at the moment. Service fee 100 AED & the customer can
register online without having to visit a service point. FLEXISHIP option is not available at the
moment; hence all shpts will be fwded as AUTOSHIP. Shpts have to be personally collected at the SPs
& receiver may only be charged the web printed invoice amount. Insurance is available at 1% of the
value OR 40 aed(whichever is higher). Fuel surcharges are applicable hence minor changes in the
freight charges. No Delivery option available only CC. we can identify if a shpt is insured if SVP is
mentioned on the black stip below the received details on the awb
 Passports not acceptable to INDIA, PAKISTAN, MOROCCO, UKRAINE, & SRILANKA or otherwise they
can be send as WPX; in all cases always refer to the Service Directory
 No TDDs to AMM, BEY, DAM, LON, LHR & all other cities in India except BOM & DEL
 All Domestic shpts HSBC(3 days), SCB(25 days), Citibank(7 days), Mashreq (7 days) & Emirates
skywards (7 days) held for CC can be collected ONLY by the Cnee, no T/P collections are allowed
even with authorization letters provided by the actual cnee. No RT/FD scans to be done & only
standard remark “AWAITING DEL” to be captured upon return to the Domestic center
 Jan‐de‐nul, Abu Dhabi Pipe, Al Asayl, CMS Power Co, Tapco, Jan De Nul , Al Khazna Tannery, Hyundai
Engineering, Total Tractabel & Emirates float glass are regular CC @ AHTR ; Major Khalid(GHQ armed
forces) & Larregarray Marc are regular CC @ ACTR , Cebarco, Mr Yahaya, porcelain, Al sultan
industrial cement, Emirates float glass are regular CC @ AOPS
 GWD/WPX to Saudi should have “MADE IN UAE(or any other country)” label or will be RTOed
 JFB is the destination code for shpts destined to following banks only in New York‐Wachovia,
Deutsche,Bank of new york,Goldman sachs, Hsbc, American express, Jp morgan chase
 Cash Pick‐ups cannot be sent as DDP or TCPC(except UAE)
 Tender documents sent as WPX above 4/5 kgs will be held in customs for duty charges & they might
loose additional 1 or 2 days. All Customers to be alerted!!
 Do not offer Domestic TDD Service to remote areas like Al Ain, Fujairah, Ras Al Khaimah, Khorfakan,
Umm Al Quwain, etc. TDD Service is only available for Dubai, Abu Dhabi (city limits), Sharjah & Jebel
Ali.
 CSV need to be checked rather than SCL for ensuring Stop Credit Customers
 Sms delivery notification to cost 10 aed henceforth
1) Easy Ship ignores the city name for countries which have postcodes; hence always insist on the correct
post code for correct SERVICE AREA CODE generation
2) NPCC is back, we can offer them discounts henceforth(Acc 454002245)
3) CC shpt to be called for 1 week & sent back to NCI Dept if cnee does not turn up to collect
4) Only visa applications are accepted @ Ireland Embassy in Dubai(Ireland visa application centre),
Passport renewal has to be done in Riyadh(Saudi Arabia)
5) Pre‐12 to Doha city only (& not to raslafan, meseeid, al khor, dukhan, umbad, shaniya, wakra, duhai,
unsaid) in Qatar,
Edited by Felix
page ‐‐ 1 ‐‐
Issue 04 Vol 09 2009
6) We can sell Pre‐12:00 to THR
7) Visa Application at Nigerian Embassy: the applicants are advice to do "ONLINE PAYMENT
SYSTEM" and print a copy of "Acknowledgement Slip" & “Receipt Slip" for their references… Embassy
Link: www.immigration.gov.ng
Embassy Tel No: 02‐4431503 ‐ Contact: Ms Georgy
the Embassy will not process any application sent to them without Payment confirmation online…
8) Payment procedure for Sweden & Kazakstan Embassy :
Applicant are advice to deposit or pay the embassy fee charges to the Embassy bank account
first and attach the bank receipt together to their application form to be sent to the embassy.
Applicant is advice to mention the Emb. Acct. No. when paying Emb fee.
Sweden Embassy – Saudi Holandi Bank account no. 037013971011
Kazakstan Embassy – Saudi British Bank account no. 011004272081
TTEEM
MPPO
ORRAARRYY CCH
HAAN
NGGEESS
 Fuel Surcharge for Apr 2009 is 7.5%
 Mobiles not acceptable to African countries(EGYPT prohibits entry of GPS (GLOBAL POSITIONING
SYSTEM) enabled mobile phones (Nokia N95i, Nokia N82, Iphone etc), Also mobile phones with
camera prohibited to Sri lanka
 Certificate of Origin(COO)mandatory for all shpts to YEMEN, exceptions are for personal shpts if not
in commercial quantities
 We can accept max 10 bottles of 30ml each in a single shpt(Provided customer will provide ppwks &
sticker)for perfumes
 Countries not listed in the Tariff Guide need to taken as the highest ZONE i.e. 8 (we now have
numeric zone listing )
 Counters do not sell prepaid vouchers , for all queries kindly redirect to telesales
 All Fujitsu shpts must have the shippers reference column filled for certain
 We do not have the 2130 truncker to Dubai from Abu Dhabi, hence do not promise a delivery in
another Emirate if the shpt is picked up after 1800 hrs
 All counter delivery sheets to be fwded to AOPS for scanning on same day, also domestic del sheets
to be fwded to Noushad in Filing dept
 Dates not acceptable to Australia & USA
 Staff discount is 60 % of existing cash rates
 No handwritten invoices to Qatar except personal shpts
 C3 forms must be accompanied by all Personal Effects shpts to UK or will be delayed
 Shipments containing mobile phones acceptable to African countries ( if its not prohibited as per SD)
if its charged to consignee's A/c
1) Paket international shpts from Germany can be tracked through the website www.dhl.de
2) DXB COO(Electronic) cannot be used for clearance for shpts to Saudi & will need the original
documentation to enable the KSA gateway team to clear them
3) All COO issued to Saudi has to be manually stamped by Chamber of Commerce. Electronic COO
suspended for now
4) Foodstuff can be accepted into France as per following restrictions:
Edited by Felix
page ‐‐ 2 ‐‐
Issue 04 Vol 09 2009
9 Limited quantity – 3 to 4 kg max.
9 NON PERISHABLE
9 Value must be less than EUR 22 (low value limit)
9 Only Standard detailed invoice required
TTH
HEE VVAAU
ULLTT
 Volumetric Wt of boxes(divisor 5000)
Jumbo box ‐15.5 kgs (45*48*35)
Jumbo junior ‐8 kgs (43*34*26)
Express box‐large ‐16 kgs (33*49*49)
Express box‐medium ‐5 kgs (30*24*32)
Express box‐shoe box ‐3 kgs (14*25*38)
Brief case ‐3 kgs (47*34*9)
Brief case‐small ‐1.5 kgs (6*35*28)
 Shpts to be held only for 30 days in DS(Abandon cage) after which it has to be physically destroyed;
except CD or TCPC shpts according to GSOP
 Minimum RAS(Remote Area Service) charge is 75 AED or 1.86 Aed/ Kg (whichever is higher) for
international shpts(pick‐ups & deliveries) & is not applicable for domestic shpts
 Volumetric wt Divisor is 5000 for air freight & 4000 for Road transport
 Our official cut off timings to SEND shpts the same day(counter drop‐off/Pickup) is 1800 hrs daily;
Shpts picked up after this time should be promised delivery after T+1(T=Transit time)
 All Inbound shpts with Name of person & PO BOX # only; can be RTOed without prior notice to the
Origin Station as TCPC & not to the CNOR
 Embassy shipments without embassy seal should be 100% security checked at the counters
 For DG shpts contact AVGO (call 04‐2995333 or Shaby (050‐4820934)
 FOC‐454039496, PREPAID‐454035999, COD DXB‐454003008, COD GCC‐454002654
 CASH ACCOUNT FOR COMPANIES
Gamco‐454000463, SKMC‐454005059, ADNOC‐454025606, ADGAS‐454035548, ADMA‐OPCO‐454036848,
ADCO‐454036864, TECHNIP‐454029484
 Non serice areas in ALAIN are AL YAHAR, AL HAER, AL MAQAM, AL ZAHER, AL BUTEEN, AL
SALAMYAAT, AL HABOUY, AL WIGAN, AL SHOAIBA, KHALIDIYA, MARKHANIA AFTER AIRPORT R/A,
TRUCK ROAD, MEZYAD AFTER COCA COLA R/A , PALM RESORT, AL AIN EQUESTRIAN
 Visapak service has been stopped by the Slovakian Embassy
1) LTL shpts to Saudi should have following requirements 1. Chemicals & ink require approval from
ministry of trace 2. Perfumes, cosmetics, foodstuff need SASO certificate, AL, CR copy, original COO &
laboratory guarantee 3. Wireless/Radio eqpt require approval from Saudi PTT or CITC 4. Medicines
need ministry of health approval
2) No OH or FD to be captured after MS / MC scans
3) How to calculate insurance(2% of FI)‐ Example, A shpt going to US; value of shpt is 2500 USD;
Weight 15 kgs & sent under Adnoc discount Freight charges is 342 AED
Hence Insurance = {(Value of shpt in AED + freight charges in AED)} / 50
= {(2500*3.65)+342} / 50
= 262.34
Edited by Felix
page ‐‐ 3 ‐‐
Issue 04 Vol 09 2009
4) Pls note the minimum insurance to be charge is 40 AED for Low Value shpts(value below 100 USD) &
120 AED for High Value shpts(Mobiles, laptops etc) ; Also do not insure shpts below value of 100
USD(staff are entitled to a commission of 20% on the premium sold on the insurance‐maximum
commission is limited to 500 aed)
5) Do not offer same day service from AUH to DXB as it is Operationally not feasible; unless special
arrangements, like Handy Carry are made; but that too should be in extremely critical situations
6) Officially the last pickup time in Abu Dhabi is 1800 hrs, E run pickups are officially off the charts
7) Deliveries on Friday are only under special requests (possible delivery timings 1300 hrs to 1800 hrs)
8) Data return is now 15 mins
9) Only printed invoices acceptable to Bahrain
10) DOMESTIC PORTAL ( USERNAME: 110inn PASSWORD franz929 )
aedxbws034/CSOPS/ShipmentSearch.aspx
11) CS APPLICATIONS
dhl4u.ae.dhl.com/3.CUSTOMER_SERVICES/Cyber%20Services/CSApplications.html
12) DELIVERY NOTIFICATION
npts2.apis.dhl.com:6010/main.html
13) RAS WEBSITE
raslist.dhl.com/jsp/first.jsp
14) CCC
camel1.apis.dhl.com:8001/ccc/Login.jsp
15) EASYSHOP
www.borderlinx.com/dhl/ae/en/index.html
16) Our priority countries are 1. OMAN 2. QATAR3. SAUDI ARABIA 4. BAHRAIN 5. KUWAIT 6. IRAN 7. IRAQ
8. JORDAN 9. INDIA 10. BANGLADESH 11. AFGHANISTAN 12. YEMEN
17) Antiques/Fine Art must have Proof of value & can be insured till a value of 50000 EUR.
18) Numismatic items are classified as Antiques & hence the Service Directory need to be referred
19) LTL is now “W” & FTL is now “G”
20) For Liquids FLASH POINT should be more than 60 centigrade, all liquids with flash point less than 60
are considered as DG
21) Packing of all DG shipments is Shipper responsibility
22) Coo required for GWD to Bahrain (above 1300 usd), Oman(above 2500 usd), Saudi Arabia( above
13000 usd), Kuwait(above 3000 usd), Qatar (all shpts)
23) Manual Awb to be kept along with the shpt sent to Canadian Embassy in Abu Dhabi with ref column
duly filled
Edited by Felix
page ‐‐ 4 ‐‐