CHAPTER 10 – MOTIVATING EMPLOYEES & BUILDING SELF MANAGED TEAMS

1) Time and motion studies, methods of work and rule of work were all part of the ideas of ………
……
a. Maslow’s hierarchy of needs
b. Herzberg’s two-factor theory
c. Taylor’s scientific management
d. The Hawthorne Experiments
2) Scientific Management viewed people largely as …………….
a. Machines that needed to be programmed
b. Individuals who had specific needs that were filled at work
c. Workers in groups who needed to be self managed
d. Important contributions to management decision-marking
3) Frederick Taylor believed the best way to improved worker productivity was to
a. Scientifically determine the most efficient way to perform a task and the teach people
b. Designs jobs to be interesting and challenging
c. Determine people’s needs at work and find ways to meet these needs
d. Give people the authority to make decisions
4) Which of the following was not determined as part of the Hawthorne Experiments?
a. Workers enjoyed the atmosphere of their special room
b. The workers though themselves as a social group
c. It was not important to involve workers in the planning of the experiment
d. Workers felt their ideas were respected
5) The tendency for people to behave differently when they know they are being studied is referred
to as
a. Maslow’s Hierarchy
b. The Hawthorne effect
c. Motivating factors
d. Theory X
6) Which of the following is not included as one of Maslow’s needs?
a. Self-actualization
b. Social
c. Esteem
d. Physical
7) Mr. An has worked for A Company for a number of years. He has just been passed over for
promotion, again, and is considering leaving his employer because it seems that his managers
don’t appreciate his abilities. The only problem is that he really likes his co-workers and they
have an undefeated softball team. An is concerned with filling
a. Esteem needs
b. Social needs
c. Self-actualization needs
d. Safety needs
8) According to Maslow’s theory, when a need is satisfied
a. The need disappears and will not re-appear
b. Another, higher level need emerges and motivates a person to satisfy that need
c. It will continues to motivate a person but not s strongly
d. We are content, and will continue to work but will only be motivated by more money
9) According to Herzberg, workers felt that good pay and job security
a. Are the most important motivators for most workers
b. Were important for participate management
c. Provided a sense of satisfaction but did not motivate them
d. Were the best way to keep jobs interesting and to help them achieve their objectives
10) Herzberg’s hygiene factor include
a. Achievement
b. Salary
c. Work itself
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d. Recognition
11) Survey conducted to test Herzberg’s theories have supported his findings that
a. Money is the number one motivator
b. Motivation come primarily from good working conditions
c. The absence of good working conditions has little to no effect on job satisfaction
d. The number one motivations are a sense of achievement and recognition for a job well done
12) The strategy of making work interesting and motivating employees by moving them from one
job to another is called
a. Job enlargement
b. Job simplification
c. Job rotation
d. Job enrichment
13) The degree to which a job has a substantial impact on the work of others in the company is
called
a. Skill variety
b. Task identity
c. Autonomy
d. Task significance
14) At the Nova car manufacturing company, workers are group into self-managed teams, which
are responsible for completing a significant portion of the automobile. Unlike the typical
assembly plant, the car stops along the way and the team completes their portion of the car
before the vehicle moves on. The team is given the freedom to decide who dose which job, and
they receive constant feedback from the company Nova is using a job strategy of
a. Job rotation
b. Job enlargement
c. Job enrichment
d. Job simplification
15) At Flo Manufacturing workers are encouraged to find their own solutions to problems and to
implement their solutions when practical. They work with little supervision because
management feels they are committed workers, and that the workers are pretty creative. Flo
Valley reflects a(n) attitude about workers
a. Theory X
b. Autocratic
c. Scientific
d. Theory Y
16) ……………….. emphasizes life time employment, collective decision making and individual
responsibility for the outcome of decisions
a. Theory Z
b. Theory X
c. Theory Y
d. Theory M
17) Douglas McGregor believed that managers with a Theory X attitude believed
a. Workers prefer to be directed
b. People seek responsibility
c. People will use imagination in problem solving
d. Works like work
18) According to the text, setting ambitious but attainable goals can motivate workers and improve
performance if
a. People know what is expected of them
b. The goals are not too ambitious
c. The goals are accepted
d. There is a define time frame for completing the goal
19) The central idea of MBO is that
a. Managers need to set realistic goals for employees
b. Employees need to motivate themselves
c. Job satisfaction comes from the ability to learn new skills
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d. Employees must be closely supervised and giving them goals will help to achieve that
20) Which of the following is not one of the questions employees will ask themselves before
committing a maximum effort toward a task?
a. Can I accomplish this task?
b. Is the reward worth the effort?
c. Will the task include negative feedback?
d. If I do accomplish the task, what is the reward?
21) Reinforcement theory is based on the idea that
a. Positive and negative reinforces motivate a person to behave a certain way
b. Perceptions of fairness and how these perceptions affect employee’s willingness to perform
c. The way managers go about motivating people at work depends on their attitudes toward workers
d. Attainable goals will lead to high levels of motivation under certain conditions
22) According to equity theory, when workers perceive an inequity, they will
a. Try to reestablish an equitable feeling in a number of ways
b. Always reduce their efforts in the future
c. Always increase their effort in the future
d. Generally be mistaken in their perception
23) According to the text, companies with highly motivated workers usually have
a. High pay scales and good benefits
b. Good managers who tell employees exactly what to do and how to do it
c. Open communication systems and self-managed teams
d. Autocratic leadership and bureaucratic structures
24) To create an atmosphere of “us working together” and encourage open communication,
managers should do everything but
a. Provide feedback
b. Eliminate separate facilities for managers
c. Develop precise job descriptions so that everyone knows what to do
d. Reward all upward communication even if the discussion is negative
25) Generation X managers
a. May tend to focus more on result than on hours in the workplace
b. Will tend to be flexible
c. Will have narrower viewpoints than their predecessors
d. Will most likely closely supervise their workers, especially the Generation Y workers
26) The satisfaction you feel when you have finished a term paper and done a good job is an
example of an extrinsic reward
a. True
b. False
27) Frank and Lilian Gibreth developed the principle of motion economy and therbligs
a. True
b. False
28) The ideas of Frederick Taylor and Scientific Management were good for their time but are no
longer being implement in today’s workplace
a. True
b. False
29) The problem with the initial experiments of the Hawthorne Study was that the productivity of
the experimental group actually decreased when lighting was changed
a. True
b. False
30) One of the conclusions of the Hawthorne Experiments was that workers were more motivated
because the felt their idea were respected and that they were involved in decision making
a. True
b. False
31) According to Maslow, satisfied needs continue to motivate most individuals
a. True
b. False

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32) Self-actualization needs on Maslow’s Hierarchy refer to the need for recognition,
acknowledgment and self respected
a. True
b. False
33) Herberg’s research results showed that the most important factors that motivate workers were
a sense of achievement and earned recognition
a. True
b. False
34) Pay is included in the list of Herzberg’s motivation
a. True
b. False
35) Job enrichment strategy is one in which work is assigned to individuals so that they have the
opportunity to complete an identifiable task from beginning to end
a. True
b. False
36) A type of job enrichment is job enlargement, which combines a series of tasks into one
challenging and interesting assignment
a. True
b. False
37) A Theory Y manager believes that employees should be involved in both defining problems and
in designing the solutions
a. True
b. False
38) Today, fierce competition is forcing Japanese companies to move away from their traditional
ways of conducting business
a. True
b. False
39) Goal-setting theory is based on the notion that workers will be more motivated if they know
they have a goal in terms of the amount of money they will earn if they do a certain amount of
work
a. True
b. False
40) The best way to implement MBO programs is to make sure that managers set goals in
cooperation with everyone in the organization
a. True
b. False
41) In reinforcement theory positive reinforcements are rewards such as praise, recognition, or a
pay raise
a. True
b. False
42) The basic principle of expectancy theory is that workers try to maintain equity when they
compare what they expect to gain to people in similar situations
a. True
b. False
43) The concept of re-inventing work involves respecting workers, rewarding good work,
developing worker skills and decentralizing authority
a. True
b. False
44) One procedure for encouraging open communication in an organization is to create a culture
that rewards listening
a. True
b. False