Some Tips on Effective Conflict Solving

1. Talk about yourself, not about others 2. Always have several alternatives prepared 3. Let the other side save their face 4. Do something unexpected 5. Distinguish problems and people 6. First the problem, then the solution 7. Don't set yourself limits 8. Put yourself in the other one's shoes 9. Don't give in under pressure 10. You don't have to pay back everything 11. Distinguish "technical" and personal problems:

Personal Relation

ME

YO U

IT
The Task that is connecting me with the "YOU"

Conflict Management Training

Hand-Out