Cover Page

2010 - FHD Plasma TV Troubleshooting Handbook

2010- Plasma FHD TV (13th Generation)
Applies to models:
TC-P42G25 TC-P46G25 TC-P50G20 TC-P50G25 TC-P54G20 TC-P54G25

G20 & G25 Series

Panasonic National Training Panasonic Service and Technology Company

TTG101013CP

Table of Content

Topic Table of Content SOS Detect (Shutdown) Power LED Error Code Definition and the Failure-Causing-Boards Power LED Error Code Definition Boards Replacement by Blinking Code (G20/G25 Series) Quick Procedure To Check For Short or Low Resistance Condition of the Vsus, Vda, and P15V Lines Quick Procedure To Check For Short or Low Resistance Condition of the Vsus, Vda, and P15V Lines Quick Procedure To Determine the Cause of the Problem if a short or Low Resistance Reading is Found Quick Procedure To Determine the Cause of the Problem if a short or Low Resistance Reading is Found Detailed Troubleshooting Procedure for Shorted Vsus Detailed Troubleshooting Procedure for Shorted Vsus Detailed Troubleshooting Procedure for Shorted P15 Detailed Troubleshooting Procedure for Shorted P15V Detailed Troubleshooting Procedure for Shorted Vda Detailed Troubleshooting Procedure for Shorted Vda Troubleshooting 1 Blink Failure Troubleshooting 1 Blink Failure Troubleshooting 2 Blinks Failure Troubleshooting 2 Blinks Failure (1 of 2) Troubleshooting 2 Blinks Failure (2 of 2) Troubleshooting 3 Blinks Failure Troubleshooting 3 Blinks Failure (1 of 2) Troubleshooting 3 Blinks Failure (2 of 2) Troubleshooting 4 Blinks Failure Troubleshooting a 4 Blinks Failure (1 of 2) Troubleshooting a 4 Blinks Failure (2 of 2) Troubleshooting 5 Blinks Failure Troubleshooting 5 Blinks Failure (1 of 3) Troubleshooting 5 Blinks Failure (2 of 3) Troubleshooting 5 Blinks Failure (3 of 3)

Page 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Topic Troubleshooting 6 Blinks Failure Troubleshooting 6 Blinks Failure (1 of 2) Troubleshooting 6 Blinks Failure (2 of 2) Troubleshooting 7 Blinks Failure Troubleshooting 7 Blinks Failure (1 o 2) Troubleshooting 7 Blinks Failure (2 o 2) SU-SD boards (Together) Isolation Procedure SU-SD boards (Together) Isolation Procedure SU Board Isolation Procedure SD Board Isolation Procedure Vfo, VSCN-F, & 5V_F Resistance Measurements (SU-SD boards) Vfo, VSCN-F, & 5V_F Resistance Measurements (SU-SD boards) Vfo, VSCN-F, & 5V_F Resistance Measurements (SU-SD boards) Troubleshooting 8 Blinks Failure Troubleshooting 8 Blinks Failure Troubleshooting 8 Blinks Failure Troubleshooting 9 Blinks Failure Troubleshooting 9 Blinks Failure Troubleshooting 10 Blinks Failure Troubleshooting 10 Blinks Failure At Plug in Troubleshooting 10 Blinks Failure Troubleshooting 10 Blinks Failure After Power On Troubleshooting 12 Blinks Failure Troubleshooting 12 Blinks Failure Troubleshooting 12 Blinks Failure Troubleshooting No Power/Dead Unit Troubleshooting No Power/Dead Unit Troubleshooting No Power/Dead Unit TVs Behavior After Connectors Removal TVs Behavior After Connectors Removal End

Page 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62

Slide 2

SOS Detect (Shutdown)

When an abnormality occurs in the unit, the SOS Detect circuit is triggered and the TV shuts down. The power LED on the front panel will flash a pattern indicating the circuit that has failed. Cautions: If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. Some steps require removal of connectors and sometimes PC boards removal. Do not allow the TV to run for more than 30 seconds while connectors or boards are disconnected. NOTE: When taking voltage reading, place your meters probe on the test point or pin indicated before connecting the TV to the AC line. The voltage you intent to measure may only appear for a brief moment.
Warning: The Vsus line has large capacitors that hold the charge for some time even after the TV has been turned off and unplugged. When disconnecting P2/SC2 or P11/SS1, bleed the remaining charge of the Vsus before reconnecting the cable. Use a 500 ohms/ 5W (At least) resistor to discharge the Vsus line before reconnecting P2/SC2 or P11/SS11.

Slide 3 Slide 58

Power LED Error Code Definition and the Failure-CausingBoards

POWER LED ERROR CODE 1 BLINLK

CIRCUIT MONITORED

CONDITIONS TRIGGERING THE SHUTDOWN

LIST OF BOARDS POSSIBLY CASUSING THE FAILURE MOST COMMON A 2ND OCCASIONALLY RARELY

Panel Information SOS Panel Alarm SOS

Communication problem between CPUs on A board. Missing P15V P15V is not been generated by the P board. P15V is been affected by one of the boards it is connected to (A short circuit of the P15V). Wrong diagnostic by the A board Missing P3.3V Reasons: The A board is not generating the 3.3V The 3.3V is been affected by one of the C boards or the Panel (A short circuit of the P3.3V). Wrong diagnostic by the A board Regulation issues with any of the voltages output from the power supply. Wrong diagnostic by the A board Missing P5V Reasons: The A board is not generating the 5V The 5V is been affected by the SC, SS, A, or C2 board (A short circuit of the P5V). Wrong diagnostic by the A board An increase or reduction of the Energy Recovery Circuit output (MID). Open connection between connector A33 on the A board and SC20 on the SC board. Open connection between any of the ribbon cables on the C boards and the A board. Open connection between the ribbon cable/cables interconnecting the C boards. Wrong diagnostic by the A board.

2 BLINKS

P15V form the P board

SC

SS

3 BLINKS

P3.3V from the A board

C1 or C2

Panel

4 BLINKS

Power Supply output voltages

5 BLINKS

P5V from the A board

SC,SS

C2

6 BLINKS

SC Energy Recovery Circuit

SC

Slide 4

Power LED Error Code Definition

POWER LED ERROR CODE

CIRCUIT MONITORED

CONDITIONS TRIGGERING THE SHUTDOWN Missing Vsus. Abnormality of the scan circuit output, the 15V_F, the scn_pro, and Vscn circuit. Loose or open Connection between the SC board and the SM(SU/SD) board (SC41, SC42, SC46). Open or loose connection between connectors SC2/P2 Wrong diagnostic by the A board Abnormality of the Sustain drive circuit. Open or loose connection between the SS board and FPCs from the panel (SS61, SS64, SS21, SS24 and SS58). Open or loose connection between connectors C10/C20 Wrong diagnostic by the A board Failure of IC9300 Abnormalities of the F+15V. Reasons: The P board is not generating the F+15V SUB Voltages are affected by the K board or by metal object present in the SD card slot.. Shorted Vsus (By the SS board or SC board). Shorted Vda (By the panel, C1, or C2 board) Wrong diagnostic by the A board.

LIST OF BOARDS POSSIBLY CASUSING THE FAILURE MOST COMMON 2ND OCCASIONALLY RARELY

7 BLINKS

Scan Drive Circuit and Connection between the SC board and the SM(SU/SD) board.

SC

SM

Panel+SC+SM

8 BLINKS

Sustain Drive Circuit and Connection between the SS board and the Panel. Discharge Control Circuit (IC9300)

SS

Panel

C2

9 BLINKS

10 BLINKS

SS

SC

A-P

12 BLINKS

AUDIO AMP

Abnormalities of the Audio AMP

Slide 5

Boards Replacement by Blinking Code (G20/G25 Series)

Blink Code 1 2 3 4 5 6 7 8 9 10 11 12 List of boards likely to cause the symptom. (Based on Actual Reports and Circuit Operation) Most Common A SC SC SC SD SC SC SS A SC Fan A A A Speakers
This part can possibly cause this error code and it has been confirmed to cause this symptom. Technically, this part is not likely to cause this error code, but it has been confirmed to cause this symptom.

2nd

3rd

4th

5th

6th

7th

P C1 P SC SD SU A

SS C2 A SS A SM Panel

A C3 SS C2 C SD C2 Panel A Panel SD A A

SD

SS

SU

This part can possibly cause this error code, but so far there has not been any report of this part causing this symptom.

Slide 6

Quick Procedure To Check For Short or Low Resistance Condition of the Vsus, Vda, and P15V Lines

Slide 7

Quick Procedure To Check For Short or Low Resistance Condition of the Vsus, Vda, and P15V Lines
Note: Vsus is generated by the Power supply and is only used by the SS and SC boards Vda is generated by the Power supply and is only used by the Panel (Panel Drive ICs) P15V is generated by the Power supply and is used by the A, SS, and SC boards Test points for the Vsus, Vda, and P15V can be easily found on the P board. To check for short circuit or low resistance on these lines, follow this procedure: Preparation 1. 2. Make sure the TV is disconnected. Remove any residual charge from the Vsus and Vda lines by momentarily grounding them through a 500 ohms resistor (At least 5Watts). Measure the resistance between chassis ground and the pins indicated on the table below. A dead short or a reading lower than 1K indicates a shorted or partially shorted line. Voltage Test Points Connector/ Wire Color P11/White P11/Brown P35/White Pin Number 1 4 1 Voltage Vsus P15V Vda TC-P46G25 TC-P50G20 TC-P50G25 TC-P54G20 TC-P54G25

3.

TC-P42G25

Note: For a quick procedure to determine the cause of the problem when a short or low resistance reading is found, see the next page. For a detailed procedure, see pages 11~16

Slide 8

Quick Procedure To Determine the Cause of the Problem if a short or Low Resistance Reading is Found

Slide 9

Quick Procedure To Determine the Cause of the Problem if a short or Low Resistance Reading is Found
Note: For a detailed procedure, see pages 11~16 Shorted Vsus Note: Vsus is generated by the Power supply and is only used by the SS and SC boards If a short is found on the Vsus line, remove connectors P2/SC2 and P11/SS11 one at a time to determine if the SC board or the SS board is defective. Shorted Vda Vda is generated by the Power supply and is only used by the Panel (Panel Drive ICs)

If a short is found on the Vda line, is likely that the panel or one of the C boards is defective. To determine which is defective, remove connector C10 between the C1 and C2 boards and the panels flex-cables connected to the C boards one at a time. Shorted P15V P15V is generated by the Power supply and is used by the A, SS, and SC boards If a short is found on the P15V line, remove connectors P6, P11, P25, and SC20 one at a time to determine which board is defective. A shorted P15 is primarily caused by the following boards in the order presented; SC, P, A, and SS boards. Note: Even though is not common, the P board can also cause a shorted Vsus, Vda, or P15V.

Vsus, Vda, and P15V Distribution

Note: For a detailed procedure, see pages 11~16

Slide 10

Detailed Troubleshooting Procedure for Shorted Vsus

Slide 11

Detailed Troubleshooting Procedure for Shorted Vsus

Start Here Unplug connectors P2 and P11, on the P board. Measure the resistance between pin 1 of connector P2 and ground (Chassis)

See the picture on page 10 for connectors location

Measure the resistance between pin1 of connector SC2 on the SC board and ground (Chassis).

No

Is there a short circuit?

Yes

Replace the P board

Replace the SS board

No

Is there a short circuit?

Yes

Measure the resistance between pin1 of connector SS11 on the SS board and ground (Chassis).

Replace the SC board

No

Is there a short circuit?

Yes

Replace the SC and SS boards

Note: Perform firmware upgrade after replacing the SC or SS boards

Slide 12

Detailed Troubleshooting Procedure for Shorted P15

Slide 13

Detailed Troubleshooting Procedure for Shorted P15V

See the picture on page 10 for connectors location Start Here Unplug connectors P6 and P11, on the P board. Measure the resistance between pin 1 of connector P6 and ground (Chassis)

No

Is there a short circuit?

Yes

Replace the P board

Reconnect P11 and measure the resistance between pin 1 of connector P6 and ground (Chassis)

No

Is there a short circuit?

Yes

Replace the SS board

Disconnect SC20 on the SC board and reconnect P6. Measure the resistance between pin 1 of connector P6 and ground (Chassis)

Replace the SC board

No

Is there a short circuit?

Yes

Replace the A board

Note: Perform firmware upgrade after replacing the SC or SS boards

Slide 14

Detailed Troubleshooting Procedure for Shorted Vda

Slide 15

Detailed Troubleshooting Procedure for Shorted Vda

Start Here Unplug the connector P35 on the P board and check the resistance between pin 1 of connector P35 on the P board and ground (Chassis).

No

Is there a short circuit ?

Yes

Replace the P board

TC-P42G25 TC-P46G25

TC-P50G20 TC-P50G25 TC-P54G20 Reconnect P35 and unplug the ribbon cable between the C2 and C3 boards. Measure the resistance between pin 1 of connector P35 on the P board and ground (Chassis)

Reconnect P35 and unplug the ribbon cable between the C1 and C2 boards. Measure the resistance between pin 1 of connector P35 on the P board and ground (Chassis)

TC-P54G25

Reconnect the ribbon cable between the C2 and C3 boards and unplug the ribbon cable between the C1 and C2 boards. Measure the resistance between pin 1 of connector P35 on the P board and ground (Chassis)

No

Is there a short circuit?

Yes

No

Is there a short circuit ?

Yes Yes
Is there a short circuit?

No

The problem could be the C1 board or the panel. Proceed to isolate the panel from the C1 board to determine which is bad.

The problem could be the C2 board or the panel. Proceed to isolate the panel from the C2 board to determine which is bad.

The problem could be the C3 board or the panel. Proceed to isolate the panel from the C3 board to determine which is bad.

Slide 16

Troubleshooting 1 Blink Failure

Slide 17

Troubleshooting 1 Blink Failure

If the TV shuts down and the power LED blinks 1 time, replace the A

Slide 18 Slide 68

Troubleshooting 2 Blinks Failure

Slide 19

Troubleshooting 2 Blinks Failure (1 of 2)

Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)
Check connections between P6 on the P board and A6 on the A board.

P6/A6 connection

TC-P42G25

TC-P46G25 TC-P50G20 TC-P50G25 TC-P54G20 TC-P54G25 Slide 20

Troubleshooting 2 Blinks Failure (2 of 2)

Blink Code 2 List of boards likely to cause this symptom. (Based on reports and circuit operation). Most Common SC 2nd P 3rd SS 4th A This part can possibly cause this error code, but there has not been any reports of this part causing this symptom. 5th 6th 7th

This part can possibly cause this error code and it has been confirmed to cause this symptom.

See the picture on page 10 for connectors location Start Here Follow the procedure on slide 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.

Unplug the TV and disconnect SC20 on the SC board. Plug in the TV and turn the power on

No

No Is there a short Yes circuit of the Vsus, Vda, or P15V?

Yes

Follow the procedure on slides 9~16

Replace the SC board

6 Blinks

How many times is the power LED blinking?

2 Blinks

Unplug the TV. Get ready to measure the voltage at pin 1 of connector P6 on the power supply. Plug in the TV and turn it on.

Replace the P board

No

Is there 15V present?

Yes

Replace the A board

Note: Perform firmware upgrade after replacing the SC or SS boards

Slide 21

Troubleshooting 3 Blinks Failure

Slide 22

Troubleshooting 3 Blinks Failure (1 of 2)

Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)

The distribution of the P3.3V is done through ribbon cables. Measuring the P3.3V might be a little challenging and difficult. To easily measure the P3.3V, locate the test point TP9201or coil L9000 on the A board.

A
P3.3V Test Point TP9201 or L9000 on the A board

Slide 23

Troubleshooting 3 Blinks Failure (2 of 2)

Blink Code 3 List of boards likely to cause this symptom. (Based on reports and circuit operation). Most Common SC 2nd C1 3rd C2 4th C3 5th Panel 6th A 7th

This part can possibly cause this error code, but so far there has not been any report of this part causing this symptom.

This part can possibly cause this error code and it has been confirmed to cause this symptom. Start Here

Technically, this part is not likely to cause this error code, but it has been confirmed to cause this symptom.

Unplug the TV and check the resistance between TP9201 on the A board and ground (Chassis). (Go to the previous slide (Slide 45) to see a picture showing the location of TP9201.)

Follow the procedure on slide 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.

No

Is there a short circuit of the Vsus, Vda, or P15V?

Yes

Yes

Follow the procedure on slides 9~16

Disconnect the ribbon cable between C2 and C3 (C26) and reconnect A32. Measure the resistance between TP9201 and ground (Chassis)

Replace the A board

No

Is there a short circuit ?

Yes

Unplug connectors A31 and A32, on the A board. Measure the resistance between TP9201 and ground (Chassis)

50 & 54

No
42 & 46

Is there a short circuit?

Yes

Yes

Is there a short circuit?

No

Reconnect C26 and disconnect A32

Disconnect the ribbon cable between C1 and C2 and reconnect A31. Measure the resistance between TP9201 and ground (Chassis)

Replace the A board Is there a short circuit?

No
The problem could be the C3 board or the panel. Proceed to isolate the panel from the C3 board to determine which is bad.

Yes

The problem could be the C2 board or the panel. Proceed to isolate the panel from the C2 board to determine which is bad.

The problem could be the C1 board or the panel. Proceed to isolate the panel from the C1 board to determine which is bad.

Slide 24

Troubleshooting 4 Blinks Failure

Slide 25

Troubleshooting a 4 Blinks Failure (1 of 2)

Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)

Blink Code 4

List of boards likely to cause this symptom. (Based on reports and circuit operation). Most Common SC

2nd
P

3rd
A

4th
SS

5th
SD

6th

7th

This part can possibly cause this error code, but so far there has not been any report of this part causing this symptom.

This part can possibly cause this error code and it has been confirmed to cause this symptom.

Technically, this part is not likely to cause this error code, but it has been confirmed to cause this symptom.

Slide 26

Troubleshooting a 4 Blinks Failure (2 of 2)

See the picture on page 10 for connectors location

Start Here Follow the procedure on slide 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.

No
Unplug the TV and disconnect SC20 on the SC board. Turn the power on

Is there a short circuit of the Vsus, Vda, or P15V?

Yes

Follow the procedure on slides 9~16

Replace the SC board

6 Blinks

How many times is the power LED blinking?

4 Blinks Unplug the TV and get ready to measure the voltage at pin 9 of connector P7. Plug in the TV and turn it on.

Replace the A board

No

Is there 3V present?

Yes

Replace the P board

Note: Perform firmware upgrade after replacing the SC or SS boards Slide 27

Troubleshooting 5 Blinks Failure

Slide 28

Troubleshooting 5 Blinks Failure (1 of 3)

Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)

Blink Code 5

List of boards likely to cause this symptom. (Based on reports and circuit operation). Most Common SD

2nd
A

3rd
SC

4th
SS

5th
C2

6th

7th

This part can possibly cause this error code, but so far there has not been any report of this part causing this symptom.

This part can possibly cause this error code and it has been confirmed to cause this symptom.

Technically, this part is not likely to cause this error code, but it has been confirmed to cause this symptom.

Troubleshooting Unplug the TV and do a resistance test between the P5V and ground to determine if the P5V is shorted or not. P5V not shorted (Only the A and P board are suspected of causing the problem) If the P5V is not shorted, the possibilities of the SC, C2, and SS boards of being defective are eliminated. To determine between the P board and the A board, connect the TV, turn the power on, and check to see if the P5V is present. If P5V is present, the A board is likely to be defective. If P5V is missing, the P board is defective. Shorted P5V If a short is found, with the TV disconnected, start removing the connectors providing P5V one at a time until the source of the short is detected.

Slide 29

Troubleshooting 5 Blinks Failure (2 of 3)

To easily measure the P5V, locate the coil L9801. The location of L9801 is shown in the image below

P5V (L9801) Location

TC-P42G25
Slide 30

Troubleshooting 5 Blinks Failure (3 of 3)

Start Here Follow the procedure on page 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.

No
Is there a short circuit of the Vsus, Vda, or P15V?

Yes

Follow the procedure on slides 9~16

Unplug the TV and check the resistance between L9801 on the A board and ground (Chassis). (Go to the previous page (Slide30) to see a picture showing the location of L9801.) Unplug connectors A33 and A32, on the A board. Measure the resistance between L9801 of and ground (Chassis)

Unplug the TV and disconnect SC20 on the SC board. Turn the power on

No

Is there a short circuit ?

Yes

6 Blinks Replace the SC board Its rare but possible for the SD board to cause this problem. Reconnect SC20 an follow procedure on page41 To isolate the SD board.

How many times is the power LED blinking?

5 Blinks

Replace the A board

Reconnect A33 and measure the resistance between L9801 and ground (Chassis) Loosen the A board and disconnect SS33 on the SS board or C23 on the C2 board. Reconnect A32. Measure the resistance between L9801 and ground (Chassis)

No

Is there a short circuit?

Yes

No

Is there a short circuit?

Yes

Replace the SS board

No

Is there a short circuit?

Yes

Replace the C2 board

Replace the SC board

Replace the A board

Note: Perform firmware upgrade after replacing the SC or SS boards

Slide 31

Troubleshooting 6 Blinks Failure

Slide 32

Troubleshooting 6 Blinks Failure (1 of 2)

Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)

Blink Code 6

List of boards likely to cause this symptom. (Based on actual reports and circuit operation). Most Common SC

2nd
SD

3rd
A

4th
C

5th

6th

7th

This part can possibly cause this error code, but so far there has not been any report of this part causing this symptom.

This part can possibly cause this error code and it has been confirmed to cause this symptom.

Technically, this part is not likely to cause this error code, but it has been confirmed to cause this symptom.

Energy Recovery/Vscan The energy recovery circuit and Vscan are monitored in the SC board. Failure of any these 2 circuits triggers the SOS6 line causing the unit to shut down and the power LED to blink 6 times. Under normal operation, the output voltage (MID) of the Energy Recovery circuit ranges between 68V and 138V. If the voltage drops below 67V or increases above 139V, the error detect circuit (IC16581) is triggered. This causes a high to be output to pin 21 of connector SC20. Pin 21of SC20 also goes high, if the Vscan generating circuit fails. The voltage from SC20 is connected to pin 90 the SYSTEM MPU (IC1100) in the A board via the ANALOG-ASIC(IC5480). When pin 90 of the SYSTEM MPU (IC1100) goes high, the TV shuts down and the power LED blinks 6 times. This condition is normally caused by the SC, A, or P board. (SC>A>P). 6 blinks can also be caused by open connection between the C boards and open connection between any of the C board and the A board. Slide 33

Troubleshooting 6 Blinks Failure (2 of 2)

See the picture on page 10 for connectors location Start Here Follow the procedure on page 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.

No
Is there a short circuit of the Vsus, Vda, or P15V?

Yes

Follow the procedure on the pages 9~16

Unplug the TV and verify that all the cables on the SC board are properly seated. Also check the ribbon cables and connectors on the A and C boards. Disconnect connector SC20 on the SC board and connector C10 on the C1 board. Plug in the TV and turn it on

Replace the A board

6 Blinks

No

Did the number of blinks change to 8 blinks?

Yes

8 Blinks

Replace the SC board

Note: Perform firmware upgrade after replacing the SC or SS boards Slide 34

Troubleshooting 7 Blinks Failure

Slide 35

Troubleshooting 7 Blinks Failure (1 of 2)

Cautions: Disconnect the AC Power prior to making any disconnection or connection. Wait at least 2 minutes before the removal of any connector. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.) Remove the front cabinet and expose the panel to a bright light for a thorough visual inspection. Check for cracks and blown pixels or any other abnormalities. Check for burnt spots on the SM board.

Blink Code 7

List of boards likely to cause this symptom. (Based on actual reports and circuit operation). Most Common SC

2nd
SU

3rd
SM

4th
SD

5th
Panel

6th
A

7th

This part can possibly cause this error code, but there has not been any report of this part causing this symptom.

This part can possibly cause this error code and it has been confirmed to cause this symptom.

Warning: The Vsus line has large capacitors that hold the charge for some time even after the TV has been turned off and unplugged. When disconnecting P2/SC2 or P11/SS1, bleed the remaining charge of the Vsus before reconnecting the cable. Use a 500 ohms/ 5W (At least) resistor to discharge the Vsus line before reconnecting P2/SC2 or P11/SS11.

Slide 36

Check the panel for abnormalities and burnt pixels.

Troubleshooting 7 Blinks Failure (2 of 2)

Start Here

Unplug the TV and check all the connectors on the SC, SU, and SD (42 = SM board). Make sure they are properly seated. If the TV still shuts down with 7 blinks, unplug it and follow the procedure on page 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading. Disconnect SC20. Plug in the TV and turn it on

No

Yes

6 Blinks

Did the number of blinks changed to 6 blinks?

No
7 Blinks

Is there a short circuit of the Vsus, Vda, or P15V?

Yes

Follow the procedure on the pages 9~16

Disconnect the TV and reconnectSC20. Plug-in the TV. Set your voltmeter to measure the voltage at pin 9 of connector P7 on the P board. Turn the TV on.

No
Unplug the TV and reconnect SC20. Isolate both the SU and SD boards together (Follow the procedure on page 38). Plug in the TV and turn it on. Note: Do not allow the TV to stay on for more than 30 seconds

Is there 3V briefly?

Yes

Replace the A board

Replace the P board

Replace the SC board

Yes

Is the TV still shutting down ?

No Yes
Is the TV still shutting down?

No

Replace the SU board

Replace the SM board

42 46-50-54 Unplug the TV and isolate only the SD board. Follow the procedure on page 41

The problem may be the SU, SD, or both. Even though is not required, the resistance test procedure on page42 can help in finding the problem. Skip this step if so desired and continue with the next step.

Unplug the TV and isolate only the SU board. Follow the procedure on page 40

No

Is the TV still shutting down?

Yes

Replace the SD board

Replace the SU and SD boards

Note: Perform firmware upgrade after replacing the SC or SS boards

Slide 37

SU-SD boards (Together) Isolation Procedure

Slide 38

SU-SD boards (Together) Isolation Procedure

Preparation: Disconnect AC Power prior to making any disconnection or connection. Wait at least 2 minutes before the removal of any connector. Note: If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. Procedure: 1. Remove the 4 VFG screws from the SU and SD boards. (See picture.) 2. Remove SC41, SC42, and SC46 from the SC board. Also remove the ribbon cable between the SU and SD boards (SU11/SD11). Install the SC50 Jig or just jump pins 1 and 2 of connector SC50 on the SC board.

3.

Actual SC50 Jig

Note: Remove the jig or the jumper after completing the isolation procedure. Slide 39

SU Board Isolation Procedure

To isolate either the SU or the SD board individually, all the connectors, (Except the panel flex-cables) and the VF-GND screws on the board have to be removed. (See the picture below) Preparation: Disconnect AC Power prior to making any disconnection or connection. Wait at least 2 minutes before the removal of any connector. Note: If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off.

SU board Isolation Procedure 1. Remove the 2 VFG screws from the SU board. Note: The 2 screws on the SD board should be installed. Remove SC41/SU41 and the ribbon cable between the SU and SD boards (SU11/SD11). Note: SC46 and SC42 should be connected Install the SC50 Jig or just jump pins 1 and 2 of connector SC50 on the SC board.

2.

3.

Actual SC50 Jig

Note: Remove the jig or the jumper after completing the isolation procedure. Slide 40

SD Board Isolation Procedure

To isolate either the SU or the SD board individually, all the connectors, (Except the panel flex-cables) and the VF-GND screws on the board have to be removed. (See the picture below) Preparation: Disconnect AC Power prior to making any disconnection or connection. Wait at least 2 minutes before the removal of any connector. Note: If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off.

SU board Isolation Procedure 1. Remove the 2 VFG screws from the SD board. Note: The 2 screws on the SU board should be installed. Remove SC46/SD46 and SC42/SD42 and the ribbon cable between the SU and SD boards (SU11/SD11). Note: Make sure SC41/SU41is connected. Install the SC50 Jig or just jump pins 1 and 2 of connector SC50 on the SC board.

2.

3.

Actual SC50 Jig

Note: Remove the jig or the jumper after completing the isolation procedure. Slide 41

Vfo, VSCN-F, & 5V_F Resistance Measurements (SU-SD boards)

Slide 42

Vfo, VSCN-F, & 5V_F Resistance Measurements (SU-SD boards)

Preparation: Disconnect AC Power prior to making any disconnection or connection. Wait at least 2 minutes before the removal of any connector. Note: If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. Procedure: 1. Remove the 4 VFG screws from the SU and SD boards. (See picture to the next page (page 44).) 2. Disconnect SC41, SC42, and SC46 from the SC board. Also remove the ribbon cable between the SU and SD boards (SU11/SD11). (See picture on the next page (Page 44).) Using the VF-Ground (VF_GND) as reference, measure the Vfo, VSCN-F, and 5V-F resistances on the SU and SD boards individually. (Use the test points around SU41 and SD42 shown on the pictures on the next page (page44). The board is considered to be bad is a short circuit or a very low resistance reading is found on any of these lines. SC41/SU41 Pin Number 2 4 8 9 Test Point Around SU41 TPSU15 TPSU16 TPSU17 TPSU18 SC42/SD42 Pin Number 1 2 6 Test Point Around SD42 TPSD29 TPSD28 TPSD26 Line Resistance Reading with SC41 Removed 2.2M 221K 5.7M Reference Ground

3.

VFO VSCN-F (TPSC1) 5V_F VF_GND

This test is done to determine if the SU, or SD are bad. While a short circuit found on any of these boards confirms a defective board, a normal resistance reading does not necessarily indicates that the boards are 100% functional. If no short circuit is found on any of these boards, perform the SU and SD isolation procedures shown on page 38.

Slide 43

Vfo, VSCN-F, & 5V_F Resistance Measurements (SU-SD boards)

SC Board SU Board

SC

VF-GND

SD Board

Slide 44

Troubleshooting 8 Blinks Failure

Slide 45

Troubleshooting 8 Blinks Failure

Vsus Vda Vsus P15V

SS
P11
1 4

SS11
1 4

P A

Vsus pulse Vsus ENERGY RECOVERY D16253

P6 A6

3 3

PANEL MAIN ON

P15V

15V
IC16251 (8X) SOS DETECT D16255 SS61

5V

IC1100
SYSTEM MPU

SOS8

66

D16280

SS64

IC5480

A32
63

ANALOGASIC
30 4

SOS8

PANEL _SOS

Q16280 SS21
1 7

SS33
P5V

SS24

68

P5V P5V
SOS8
6 1

SS2
C21
1 7

SS58

C23

C2
Slide 46

Troubleshooting 8 Blinks Failure

Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.) Blink Code 8 List of boards likely to cause this symptom. (Based on reports and circuit operation). Most Common SS 2nd A 3rd Panel 4th C2 Connections This part can possibly cause this error code and it has been confirmed to cause this symptom. 5th 6th 7th

This part can possibly cause this error code, but there has not been any report of this part causing this symptom.
See the picture on page 10 for connectors location Start Here

Check all the cables between the SS board and the panel. Make sure they are properly seated in the connectors. Unplug the TV and disconnect SS33 on the SS board. Plug in the TV and turn it on Unplug the TV. Check for continuity between pins 1 and 2 of connectors SS61 and SS64 on the SS board . On connector SS21, check continuity between 6 and 7. (Go to the previous slide to see picture of connectors location). Do not plug in the TV.

Check connections between the SS, C2, and A boards. If ok, replace the A board

No

Does the TV turn on and stay on?

Yes

Note: Perform firmware upgrade after replacing the SC or SS boards Check connections between the SS board and the panel. Check also connections between the SS2 and the SS board and the panel. If ok, then replace the panel Is continuity ok in all the connectors?

No

Yes
Replace the SS board

Slide 47

Troubleshooting 9 Blinks Failure

Slide 48

Troubleshooting 9 Blinks Failure

This condition can cause the TV to shutdown and the power LED to blink 9 time
1. Failure of PD4 IC9300 (Discharge control) 9 blinks can be caused by failure of IC9300, IC5480, and IC1100. Since all these ICs are located on the A board, only the A board should be replaced.
Start Here Replace the A board

IC603

P A

POWER MICOM

P7 A7
PANEL MAIN ON

7 7

IC1100
SYSTEM MPU
90

IC5480 IC9300
PD4 ANALOGASIC
31 4

PANEL _SOS

Slide 49

Troubleshooting 10 Blinks Failure

At Plug in

Slide 50

Troubleshooting 10 Blinks Failure At Plug in

Start Here Unplug the TV. Make sure P6 and P7 on the P board are properly seated. Plug in the TV but do not turn the power on

Note: When taking voltage reading, place the voltmeter probe at the connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down.

Unplug the TV. Using a voltmeter, place the positive probe at pin 6 of connector P7 while the negative probe is grounded. Plug in the TV

NO

Do the AC relays click after the TV is plugged into the AC line?

Yes

Unplug the TV and disconnect connector A1 on the A board. Plug in the TV. Do not turn the power on

NO

Is there 3.2V Yes present for a couple of seconds when the TV is plugged into the AC line?

Replace The P board

Replace The A board

NO

Do the AC relays Yes click after the TV is plugged into the AC line?

If the cable between connectors K1 and A1 is OK, Replace the K board.

Unplug the TV. Disconnect connectors A1 on the A board and Plug in the TV and press the power switch

Yes

Is No there 15V at pin 7 of connector P6/A6 when the TV is plugged into the AC line?

Replace The P board

Replace The A board

No

Does the TV turn on?

Yes

Replace The K board

Slide 51

Troubleshooting 10 Blinks Failure

At Power on

Slide 52

Troubleshooting 10 Blinks Failure After Power On

Blink Code List of boards likely to cause this symptom. (Based on actual reports and circuit operation). Most Common SC 2nd A 3rd SD 4th SS 5th SU 6th P 7th K

10

This part can possibly cause this error code, but so far there has not been any report of this part causing this symptom.

This part can possibly cause this error code and it has been confirmed to cause this symptom.
Start Here

Technically, this part is not likely to cause this error code, but it has been confirmed to cause this symptom.

Follow the procedure on page 8 to check the Vsus, Vda, and P15V for short circuit or low resistance reading.

Unplug the TV and disconnect SC20 on the SC board. Turn the power on

No

Is there a short circuit of the Vsus, Vda, or P15V?

Yes

Follow the procedure on the pages 9~16

6 Blinks

How many times is the power LED blinking?

10 Blinks

Replace the A board

Its rare but possible for the SU or the SD board to cause this failure. Reconnect SC20 and follow the procedure on page 38 and isolate the SU and SD boards. Plug in the TV and turn it on Note: Perform firmware upgrade after replacing the SC or SS boards Replace the SC board

Yes

Is the power LED still blinking?

No

Proceed to isolate the SD and SU boards individually as explained on pages 40-41 to determine which of the 2 is bad

Slide 53

Troubleshooting 12 Blinks Failure

Slide 54

Troubleshooting 12 Blinks Failure

These 3 conditions can cause the TV to shut down and the power LED to blink 12 times
1. 2. 3. A Board. Pinched speaker wire. Speakers Blink Code List of boards likely to cause this symptom. (Based on actual reports and circuit operation). Most Common 2nd 3rd 4th 5th 6th 7th

12

Speaker

This part can possibly cause this error code, but so far there has not been any report of this part causing this symptom. This part can possibly cause this error code and it has been confirmed to cause this symptom. Technically, this part is not likely to cause this error code, but it has been confirmed to cause this symptom.

The transistor Q2300 monitors the speaker amplifier IC (IC2301). Pin 3 is normally high. If IC2301or one of the speakers develops a short circuit, pin 3 goes low causing Q2300 to go into conduction and output a low to the base of Q2300. As a result, Q2300 comes on and outputs a high to pin 27 of the System CPU (IC1100) on the A board. Slide 55

Troubleshooting 12 Blinks Failure

Cautions: Disconnect the AC Power prior to making any disconnection or connection. If the power LED continues to blink even after the TV is unplugged, press and hold the power switch on the TV for a few seconds until the LED turns off. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)

Start Here Unplug the TV and disconnect connectors A11 and A12 from the A board. Plug in the TV and press the power switch

Yes
If the speakers wires are not pinched, Replace the speaker

Does the TV power up and stay on?

No

Replace the A board

56

Slide 56

Troubleshooting No Power/Dead Unit

Slide 57

Troubleshooting No Power/Dead Unit

These 3 conditions can cause the TV to be dead with no power.
1. 2. 3. A Board. P Board. K Board List of boards likely to cause this symptom. Most Common Dead P 2nd A 3rd K 4th 5th 6th 7th

Condition

Cautions: Disconnect the AC Power prior to making any disconnection or connection. When taking voltage reading, place the voltmeter probe at the test point, component, or connectors pin indicated before connecting the TV to the AC line. This will ensure voltage reading accuracy before the TV shuts down. (Since the TV is shutting down, expect the voltage to only come up a couple of seconds.)

P
STB Circuit

P7
STB5V
1 1

A7
IC5480
3.3V REG STB3.3V IC1100 Vcc SYSTEM MPU
KEY_INPUT PANEL_MAIN_ON

A K
3 3 6 5 6 5

REMOTE REC.

P9
Power MICOM
5 5

3.2V

LED

TV_SUB_ON

RELAY

IC603

3.2V

POWER SWITCH

A1

K1

Slide 58

Troubleshooting No Power/Dead Unit

Start Here Plug in the TV. Do not turn the power on

Unplug the TV and place your volt-meter on pin 1 of connector P7. Plug in the TV But do not turn the power on

NO

Do the AC relays click after the TV is plugged into the AC line?

Yes

Yes

Is there 5V present NO when the TV is plugged into the AC line?

Replace The P board. (Check the AC Cord)

Unplug the TV and place your volt-meter on pin 7 of connector P7. Plug in the TV and press the power switch

NO
Unplug the TV and disconnect A1 on the A board. Plug in the TV but do not turn the power on

Unplug the TV and disconnect A1 on the A board. Plug in the TV and turn the power on

Is there 3.2V present when the power button is pressed?

Yes

NO

Yes
Do the relays click now?

Yes

Is the TV turning On

NO

Replace the A board

Replace The K board (Check Wires between A1 and K1)

Replace the A board

Replace The P board

Slide 59

TVs Behavior After Connectors Removal

Slide 60

TVs Behavior After Connectors Removal

TC-P42G25

MODEL N0. TC-P42S2 (Connectors Removal on the SS + combination of connectors on the SS board and SC board)
Connector Connector Connector on SC Board Connector on SC Board Result

MODEL N0. TC-P42S2 (Connectors Removal on the SC Board)

Connector Connector Connector on C1 Board Result

SS11 SS33 SS11 SS11 SS33 SS11 SS11 SS33 SS33 SS11 SS33 SC2 SC2 SS33 SS33 SC2 SC2 SC2 SC20 SC20 SC20 SC20

TV Stays On TV Stays On TV Stays On SOS 7 Blinks SOS 7 Blinks SOS 7 Blinks SOS 6 Blinks SOS 6 Blinks SOS 6 Blinks SOS 6 Blinks

SC2 SC20 SC2 SC2 SC20 SC2 SC20 SC20 C10 C10 C10

SOS 7 Blinks SOS 6 Blinks SOS 6 Blinks SOS 8 Blinks SOS 8 Blinks SOS 8 Blinks

MODEL N0. TC-P42S2 (Connectors Removal on the A Board)

Connector Connector Connector Result

A20 A31 A32 A20 A31 A32 A31 A20 A31 A32 A32 A20

SOS 6 Blinks TV Stays On (L-side OK/R-side Black) SOS 6 Blinks SOS 6 Blinks TV Stays ON with Black Screen SOS 6 Blinks TV Stays ON with Black Screen

Note: If P6 is removed, the TV shuts down with 10 blinks. If P7 is removed, the TV is dead (No power)

Slide 61

End

Slide 62