ANALISIS KEBUTUHAN SLIDE BAHAN PRESENTASI SUMBER BELAJAR BERBASIS TIK SEKOLAH MENENGAH KEJURUAN

Program Studi Keahlian Kompetensi Keahlian

STANDAR KOMPETENSI

: Pariwisata : Akomodasi Perhotelan (098)

JML JAM KELA S/
SEMEST ER

DKK/KK : Akomodasi Perhotelan (098)

KOMPETENSI DASAR

TOPIK BAHASAN

BUKU SUMBER

JML SLIDE NO

RANCANGAN ISI SLIDE

1. Handle guest arrivals and departures.

2.1 Handle guest arrivals and departures.

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III/6

Porter and Belldesk services Prepare for Expected Arrival Guest Welcomong Guest Marking Guest Luggages Escorting Guest (Rooming Guest)

Akomodasi Perhotelan, Ni Wayan suwithi,dkk Package Hospitality Training Sulastiyono, Agus, 2007. Technique and Room Division Procedu-re at Hotel. Bandung. Alphabeta. Algozy, Dewi. 2004. Training Package Provide Porter Service. Jakarta. P4TK manage-ment Bussiness and pariwisata.

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Job Description of Porter / Concierge Structure of Porter (Concierge) Organization Kinds of Guest Luggage Forms that use Handling Teqnique of Guest Luggage Wellcoming Guest Rooming Guest Handling Guest Luggsges Storing Luggage

2.2 Handling guest luggage

Delivering Guest Luggages Storing Guest Luggages

2.3 Respond to request for bell desk service.

Luggage storage room Providing bell desk services: o standards o security o safety.

Inter-Department Liaison

Providing bell desk services: o standards o security o safety Inter-Department Liaison