ITIL CSI - Continual Service Improvement

Processes outside the IT Organization

ITIL Processes outside CSI

ITIL Processes outside CSI

Processes outside the IT Organization

IT Service Management Customer Process + Customer Process

Service Strategy +

Service Review + Process Evaluation +

Service Strategy +

Service Design +

Service Design + Definition of CSI Initiatives + Monitoring of CSI Initiatives

Service Transition +

Service Operation +

Service Operation +

The ITIL Process Map V3 2011 Edition: The ITIL Process Model as a basis for your ITIL or ISO 20000 initiative. complete - consistent - fully adaptable to your IT organization`s needs. In Microsoft Visio, ARIS and other leading process management platforms.

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