AVAYA CHAMPIONS CLUB INFORMATION GUIDE 2013.

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TABLE OF CONTENTS
AVAYA CHAMPIONS CLUB
Club Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

PREMIUM CLIENT SERVICE TEAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5 Concierge Event Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

AVAYA CHAMPIONS CLUB FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 TICKETS

Vancouver Canucks Tickets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Change Of Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Refund Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Replacement Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Other Events in the Avaya Champions Club . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

ACCESS
Directions To The Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Public Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Access For Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Elevators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Public Transportation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

PREMIUM CLIENT SERVICE

Concierge Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rogers Arena Ticket Centre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Single Game Suite Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 14 14 14

AVAYA CHAMPIONS CLUB CATERING

Aramark Sports & Entertainment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Beverage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Billing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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TABLE OF CONTENTS CONTINUED

ADDITIONAL AMENITIES
Restaurants & Lounges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . First Aid & Emergencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canucks Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Access For Guests With Disabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lost & Found. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM Machines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 16 16 17 17 17 17

VANCOUVER CANUCKS TEAM STORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 POLICIES & PROCEDURES

Access Times For Avaya Champions Club Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Conduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Guest List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Minors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Smoking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Alcohol Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Lights Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

AVAYA CHAMPIONS CLUB RULES & REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . .

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KEY TELEPHONE NUMBERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 AVAYA CHAMPIONS CLUB SEATING MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 ROGERS ARENA GENERAL INFORMATION
Seating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Rogers Arena Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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WELCOME TO THE AVAYA CHAMPIONS CLUB

The Avaya Champions Club, located on the Scotiabank Executive Level, is a private ticketed area that presents an impressive opportunity for corporate entertainment in an all-inclusive setting. Your ticket package in the Avaya Champions Club includes: A great vantage point for all 45 Canucks games (directly behind our goalie in the 1st & 3rd periods) An innovative and ever changing tapas style buffet with chef attended action stations, desserts and all non-alcoholic beverages included in the price A fully stocked no host bar service which includes premium spirits, an extensive wine list and ice cold beer Upgraded amenities include private washroom facilities, large flat screen television monitors, and full audio visual capabilities

Access to your seats for concerts and select events when there is a view from the club Opportunity to purchase relocation concert bowl tickets prior to general public on-sale Unique experiences with the team and other networking events 20% discount at the Canucks Team Store using your Canucks member card Dedicated Premium Client Service Concierge First right to rent the club for private business functions Access to reserved parking Dedicated Premium Client Service Account Executive

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PREMIUM CLIENT SERVICE TEAM

OUR PURPOSE AT CANUCKS SPORTS & ENTERTAINMENT: To be the premier sports and entertainment company in North America. Together, we create inspiring moments and unforgettable experiences. We believe in setting the industry standard, and exceeding expectations. At our core we love to ignite passion and foster collective pride.

Hark Athwal Director, Premium Client Sales & Service 604.899.7653 Hark.Athwal@canucks.com

Rylan Jay Manager, Premium Client Programs & Suite Operations 604.899.7468 Rylan.Jay@canucks.com

Robert Chorner Sales Manager, Premium Client Service 604.899.7423 Robert.Chorner@canucks.com

PHOTO UNAVAILABLE

Lisa Tsai Account Executive, Premium Client Service 604.899.7648 Lisa.Tsai@canucks.com

Alison Sung Account Executive, Premium Client Service 604.899.7457 Alison.Sung@canucks.com

Rebecca Lockhart Account Executive, Premium Client Service 604.899.7457 Rebecca.Lockhart@canucks.com

Adrienne Greeley Administrative Assistant, Client Service & Ticket Operations 604.899.7600 Adrienne.Greeley@canucks.com

During regular business hours, please call your Account Executive for any inquiries.

CONCIERGE EVENT HOTLINE: 604.899.7410

The Premium Client Service Concierge Event Hotline is answered by the Concierge Supervisor on duty beginning approximately 2.5 hours before an event. When in your suite, contact the Concierge by pressing the pre-set Concierge button on your telephone.

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AVAYA CHAMPIONS CLUB FAQ

WHO DO I CONTACT IF I HAVE A QUESTION ABOUT MY ACCOUNT? During regular business hours, please call your Account Executive directly for any inquires. During events or on event night please contact our Concierge Supervisor for assistance at 604.899.7410. This event line is answered beginning approximately 2.5 hours before the event and voicemail is checked at that time. HOW DO I RECEIVE MY AVAYA CHAMPIONS CLUB TICKETS FOR CONCERTS AND HOCKEY GAMES? Prior to the start of pre-season play, you will receive a complete package of all pre-season, regular season and playoff Canucks tickets that have been purchased on your account for the Avaya Champions Club. For concerts and events, when there is a view from the Avaya Champions Club, tickets will be automatically mailed to you on a monthly basis, in the month prior to any given show. When the Avaya Champions Club is obstructed for a concert, you will have the opportunity to purchase arena seats prior to the on sale date for the general public. CAN I REPLACE LOST OR STOLEN TICKETS FOR CANUCKS GAMES? Your tickets can be managed online when you login to My Canucks Account at www.canucks.com/ticketholder please connect with your Account Executive if you have any question about your online account. CAN I REPLACE LOST OR STOLEN TICKETS FOR CONCERTS? Concert tickets that have been lost or stolen can be replaced by contacting your Account Executive. WHERE IS THE ROGERS ARENA TICKET CENTRE AND WHAT ARE THE HOURS OF OPERATION? The Rogers Arena Ticket Centre is located next to Gate 10 on the north plaza off Expo Blvd. Will call is the best location to leave tickets should your guests need to pick them up at the last minute. Proper photo identification will be required when claiming tickets. The Rogers Arena Ticket Centre is open Monday to Friday, 9:30am to 5:30pm. During Vancouver Canucks games, the Rogers Arena Ticket Centre will remain open until the end of the second period. For concerts the Rogers Arena Ticket Centre will remain open until the main act goes on stage. To leave tickets for your guests at Will call - first and last name are mandatory and picture identification will be required when claiming tickets. You may also send a courier to pick up your tickets a specific courier pick up name is mandatory. Rogers Arena Ticket Centre will not release tickets under any other names otherwise specified. DOES MY CHILD REQUIRE A TICKET TO GAIN ACCESS IN TO ROGERS ARENA? Please note, children under 36 tall will not require a ticket to gain access to Rogers Arena.

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AVAYA CHAMPIONS CLUB FAQ CONTINUED

WHAT FOOD AND BEVERAGE SERVICE IS AVAILABLE ON EVENT NIGHTS? Included for any Avaya Champions Club ticketholder on event night, the club offers an innovative and ever changing tapas style buffet with chef-attended action stations, desserts and all non-alcoholic beverages. A fully stocked cash bar of beer, spirits, and an extensive wine list is available for purchase. The bar is open two hours prior to game time and up to 45 minutes following the end of the game. AVAYA CHAMPIONS CLUB MEMBER ACCESS TO ROGERS ARENA The Avaya Champions Club will be open for our guests two hours prior to the start of each Vancouver Canucks game, and one hour prior to the start of other events (concerts, etc.). Post event, the Avaya Champions Club may remain open for up to one hour after the game/event concludes or midnight, whichever comes first. DO I RECEIVE A DISCOUNT AT CANUCKS TEAM STORE? Avaya Champions Club members receive a 20% discount off the regular price of all Team Store merchandise. Simply show your Canucks Member Card at the time of purchase to receive your discount. The Canucks Team Store is located on the concourse across from Section 113. CAN I BRING A GUEST INTO THE AVAYA CHAMPIONS CLUB? The Avaya Champions Club is an exclusive room offered explicitly to ticketed guests. However, should you wish to have a guest with a ticket elsewhere in Rogers Arena visit the club, we offer a post-event guest list which will allow your guest to have a drink and experience the exclusive atmosphere of the room. If you plan to invite guests in to the Avaya Champions Club, please inform your Account Executive or the Concierge Supervisor at 604.899.7410. Please note that for concerts, guests need to be pre-authorized during business hours with your Account Executive.

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AVAYA CHAMPIONS CLUB MEMBER TICKET INFORMATION

VANCOUVER CANUCKS TICKETS

Prior to the start of pre-season play, you will receive a complete package of all pre-season, regular season and playoff Canucks tickets that have been purchased on your account for the Avaya Champions Club.

REFUND POLICY
Unfortunately, we cannot accommodate requests for refunds or exchanges on arena tickets once purchased.

REPLACEMENT POLICY
Like many other buildings across North America, Rogers Arena has implemented the bar-coding system to access the building for all events. Therefore, in order to replace a lost or stolen ticket, the ticket seat number is needed. Please call your Account Executive with the required information and he or she will be happy to assist you.

CHANGE OF ADDRESS
Please advise your Account Executive immediately should your address or any other account information change.

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OTHER EVENTS IN THE AVAYA CHAMPIONS CLUB

OTHER EVENTS IN THE AVAYA CHAMPIONS CLUB

From time to time, you will have access to your seats for concerts and other events when there is a view from the Avaya Champions Club. In the event that there is no view from your seats, you will have the opportunity to purchase relocation concert bowl tickets equivalent to the number of seats you have in Avaya Champions Club, prior to general public on-sale.

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ACCESS
DIRECTIONS TO THE GAME
Rogers Arena is conveniently located at 800 Griffiths Way in the heart of Vancouvers theatre and entertainment district. Easily accessible by public transit (Stadium Skytrain stop, near Gates 2, 3, 10 and Rogers Arena Ticket Centre), Rogers Arena is also within a 15 minute walk of over 14,000 parking spots. Situated between the Georgia and Dunsmuir Street viaducts, the facility is bounded by Griffiths Way to the west, Pacific Boulevard to the south, Expo Boulevard to the north, and Abbott Street to the east.

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ACCESS CONTINUED
PUBLIC PARKING
There are numerous pay parking lots in the immediate vicinity for your guests. Please refer to the following map for locations.

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ACCESS CONTINUED

ACCESS FOR EVENTS

Avaya Champions Club members and guests may enter Rogers Arena exclusively through the entrances at Gate 1 and Gate 10 in addition to the six public gates. Gate 1 is on Level 300 with access from the Dunsmuir Street viaduct, and Gate 10 is on Level 000 with access from Expo Boulevard (across from Costco), and is located on the north side of Rogers Arena. With the exception of children under 36" in height, please be sure that you and your guests are ready to present your Avaya Champions Club tickets when arriving for an event. For game and event access times, please see your policies and procedures section.

PUBLIC TRANSPORTATION
Rogers Arena is located in the downtown core, and is easily accessible by public transportation from anywhere in the lower mainland. The Stadium Skytrain station is right next door, across from Gate 10, and a number of bus routes pass close by. Call Translink at 604.521.0400 for route information. If you have questions regarding transportation for the disabled, call the Rogers Arena Guests with Disabilities Hotline at 604.899.7445.

ELEVATORS
You will find the north elevators at Gate 10 on ground Level 000 located on Expo Boulevard. This gate is designated for use by Avaya Champions Club members, Executive Suiteholders and Club Section seat holders. The Avaya Champions Club is located on the Scotiabank Executive Level 200.

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PREMIUM CLIENT SERVICE

CONCIERGE SERVICE
Our professional Concierge team is readily available during events. They can assist you and your guests with any questions or concerns you may have, including the following specific matters: Assisting with directions and information with respect to Rogers Arena Information about specific events and ticketing Transportation (including arrangements for taxi or limousine service) Restaurant reservations First aid or security issues Special requests

There are two members of our Concierge team that are dedicated to the Avaya Champions Club. These Concierge are available to assist with any questions, concerns or special requirements that you may have during your time in the Avaya Champions Club.

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PREMIUM CLIENT SERVICE CONTINUED

ROGERS ARENA TICKET CENTRE

The Rogers Arena Ticket Centre is located next to Gate 10 on the north plaza off Expo Blvd. Will Call is the best location to leave tickets should your guests need to pick them up at the last minute. Please be reminded that proper photo identification will be required when claiming tickets. The Rogers Arena Ticket Centre is open Monday to Friday, 9:30am to 5:30pm. During Vancouver Canucks games, the Rogers Arena Ticket Centre will remain open until the end of the second period. For concerts the Rogers Arena Ticket Centre will remain open until the main act goes on stage.

TOURS
We will be pleased to arrange tours of Rogers Arena, during non-event times, for you and your guests. Please contact your Account Executive to make arrangements for a behind the scenes tour that includes a close up look at some of the facilitys unique features. Larger group tours may be booked with our Tour Coordinator at 604.899.7440. There will be a nominal charge per person for larger groups.

SINGLE GAME SUITE RENTALS

One of the most popular premium seating areas in Rogers Arena continues to be our Single Game Suites. Watch a hockey game, concert or special event from the 200, 400, or 500 Levels and enjoy a fun and friendly atmosphere for fostering business relationships, rewarding exceptional performance or gathering family and friends. For more information on booking a Single Game Suite, please call 604.899.7423.

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AVAYA CHAMPIONS CLUB CATERING

ARAMARK SPORTS & ENTERTAINMENT

ARAMARK Sports & Entertainment is the exclusive provider of all food and beverage services at Rogers Arena, including Executive Suite catering services, the Club 500, the Avaya Champions Club and all concession stands. ARAMARK provides food and beverage services at more than 500,000 locations including professional sports facilities and convention centres in 15 countries. The entire ARAMARK team at Rogers Arena welcomes you to the Avaya Champions Club. We look forward to enhancing your event experience.

BEVERAGE SERVICES
The Avaya Champions Club has a fully stocked cash bar of beer, spirits along with an extensive wine list. The bar is open two hours prior to game time and up to 45 minutes following the end of the game.

BILLING PROCEDURES
All orders are subject to a 18% service charge and applicable taxes. Additional gratuities are at your discretion and may be added to the guest check based on the quality of service. You may choose to pay cash or have the bill charged to your credit card.

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ADDITIONAL AMENITIES

RESTAURANTS & LOUNGES

Rogers Arena offers a broad range of food services with choices ranging from five-star dining to quality casual fare. Thirty concessions on the two public concourses offer enough variety to satisfy the most demanding crowd. Some of the choices include fresh coffee bars, deluxe hot dog stands, house made pizzas, Amigos Mexicasa, White Spot classic burgers and fries, a carvery offering fresh sliced roast beef or turkey sandwiches, and everyones favourite mini doughnuts. Please note vegetarian options are also available. Youll find more formal dining options on two other levels of Rogers Arena. These include the Captains Room restaurant on Level 200 north (open to members only) and the Centre Ice Grill on Level 400 north, which opens for dinner two hours prior to game start. Reservations may be made by phoning 604.899.7525.

SECURITY
Security personnel are located throughout Rogers Arena during all events. The premises are also well monitored and patrolled during non-event times. In case of an emergency, contact security by alerting our Concierge staff who will radio for assistance.

FIRST AID & EMERGENCIES

Complete first aid services, provided by staff trained in emergency procedures, are available during all events at Rogers Arena. There are fully equipped first aid rooms on levels 000, 100 and 300. Your Concierge can assist you in locating them. Clearly identified emergency exits exist on every level of Rogers Arena. The Concierge and other staff members are fully trained in evacuation procedures. Should an evacuation ever be necessary, please follow their directions or listen for announcements. You will be led safely out of the building and to an assembly area.

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ADDITIONAL AMENITIES CONTINUED

CANUCKS CARD
The Canucks Member Card is a cash card that eliminates the need for signatures, PINs, or loose change. With a quick swipe your purchase amount is automatically deducted from funds you deposited onto the card. Use your Canucks Member Card instead of cash or credit cards at participating vendors on the concourse level, the Canucks Team Store and kiosks throughout Rogers Arena. By using your Canucks Member Card you will benefit from a convenient payment method, and speedier transactions. For more information regarding the Canucks Member Card, please visit www.canucks.com/card or call your Account Executive. Activate and load your card today at www.canucks.com/card. designated for guests with disabilities on each of our two underground parking levels. Ticketmaster will accommodate requests for aisle seats for those with service animals. There are TTY/TDD pay phones on the plaza and Rogers Level 300 for use by the hearing impaired. You may phone the Disabled Services Hotline at 604.899.7445 for more information regarding disabled services.

LOST & FOUND

All lost and found articles are kept in the Canucks Sports & Entertainment security office at Gate 9. These items are catalogued and stored for 60 days. After that time, they are donated to a local charity. Please contact your Account Executive or Lost and Found directly at 604.899.7803 to inquire about lost items and arrange pick up. Please note, lost and found items deemed as valuable, such as a wallet or jewelry, can only be picked up during weekdays, Monday to Friday, between 7:00AM and 2:00PM.

ACCESS FOR GUESTS WITH DISABILITIES

Rogers Arena has special access features that far exceed current building code requirements. Disabled guests will easily be able to take advantage of the facilitys amenities. Please contact your Account Executive to inquire about the availability of wheelchair seating in the club. Wheelchairs are also available should a guest need special assistance accessing the club from the parkade. Washrooms in the club are equipped for guests with disabilities. There is also regular arena seating for disabled guests on the ice level and on the 300 level. Gate 16 on Abbott Street is the main entrance for our guests with disabilities. One of the east elevators located here is dedicated for their use. Some parking stalls have been

ATM MACHINES
Automatic Teller Machines are located on Level 100 in sections 114, 101 and 104 in the Club Section and sections 305 and 317 on the Rogers Level 300.

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CANUCKS TEAM STORE

CANUCKS TEAM STORE

Avaya Champions Club members and their guests receive a 20% discount off the regular price of all Team Store merchandise. Simply show your suite ticket at the time of purchase to receive your discount. The Canucks Team Store is open 365 days a year, and located on the concourse across from Section 113 showcasing the latest Canucks clothing, novelties and memorabilia. In addition, there are 9 kiosks located conveniently on the 100 and 300 levels of the concourse presenting a wide variety of merchandise for our fans. While youre on the concourse this season, take a look at our Heat Press and watch your jersey get crested! Well put your favourite player or your own name and number on the back of your jersey by the end of the game!

CANUCKS TEAM STORE

Gate 6 Rogers Arena MondaySaturday.......................................................10am 5pm Sunday............................................................................12pm 5pm Phone number............................................................604.899.7590 Please note, on game days the Canucks Team Store closes earlier than usual, and re-opens to ticket holders 30 minutes before doors open to the concourse.

PRO SHOP
2893 East Hastings Street MondaySaturday........................................................11am 6pm Sunday............................................................................12pm 5pm Phone number............................................................ 604.676.8140

ROBSON TEAM STORE

1151 Robson Street MondaySaturday.......................................................10am 9pm Sunday.............................................................................11am 8pm Phone number..............................................................604.681.3515

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AVAYA CHAMPIONS CLUB POLICIES & PROCEDURES

ACCESS TIMES FOR AVAYA CHAMPIONS CLUB MEMBERS

The Avaya Champions Club will be open for our guests two hours prior to the start of each Vancouver Canucks game, and one hour prior to the start of other events (concerts, etc.). Post event, the Avaya Champions Club may remain open for up to one hour after the game/event concludes or midnight, whichever comes first.

MINORS
Minors are welcomed and encouraged to enjoy the Avaya Champions Clubs various amenities. A select amount of child-friendly food options are available by request. Nonalcoholic beverages are plentiful either from the coolers or at the bar. For visits from FIN, the Vancouver Canucks mascot, please contact the Concierge.

CONDUCT
Avaya Champions Club members are responsible for the proper conduct of themselves and their guests within the club. In the event you encounter any security difficulties, please contact the Concierge. No objects of any sort may be thrown from the club. No laser pens, firearms, flammable, dangerous, explosive materials or contraband may be brought into the club.

SMOKING
Canucks Sports & Entertainment is committed to the health and safety of everyone who visits Rogers Arena. Guests will only be able to smoke prior to entering the building at a distance greater than six meters from any entry door or air intake. In and out privileges will not be granted during events, including parkade access. This policy will be strictly enforced by the staff of Rogers Arena in order to keep Rogers Arena a smoke free environment. We appreciate your cooperation and assistance in communicating this policy to your guests.

GUEST LIST
The Avaya Champions Club is an exclusive room offered explicitly to ticketed guests. However, should you wish to have a guest visit the Avaya Champions Club, we offer a post-event guest list which will allow your guest to have a drink and experience the exclusive atmosphere of the room.

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AVAYA CHAMPIONS CLUB POLICIES & PROCEDURES CONTINUED

ALCOHOL MANAGEMENT
ARAMARK is licensed to deliver, sell and serve all alcohol at Rogers Arena. Alcoholic beverages may only be obtained from ARAMARK, and may not be brought into or removed from the facility. You are not permitted to carry drinks containing hard liquor out of the Avaya Champions Club. This is a safety requirement of our liquor license. There are legal prohibitions against the consumption of alcohol by an obviously intoxicated person, and the purchase or consumption of alcohol by anyone under 19 years of age. We ask Avaya Champions Club members to help ensure that these policies are adhered to within the club. ARAMARK reserves the right to check for proper identification and to refuse or terminate service at any time. All Canucks Sports & Entertainment guest services staff members have adopted the TEAM (Techniques for Effective Alcohol Management) at Rogers Arena. Staff members have been trained to serve alcohol responsibly and to deal with guests appropriately. Please be reminded of your potential legal liabilities that can arise from excessive alcohol consumption and any unfortunate conduct that might result. Please help us to ensure you and your guests enjoy alcohol in a responsible manner.

We also ask that you bear in mind the health risks that alcohol consumption entails, and that you be particularly vigilant regarding the prospect of drinking and driving.

CAMERAS
Because of provisions contained in the contract Canucks Sports & Entertainment enters into with artists, there is a strict prohibition against using cameras, or any sort of video or audio equipment, to record an event or performance unless otherwise indicated. Canucks Sports & Entertainment and its employees and agents reserve the right to confiscate film or tape used for such a purpose.

LIGHTS OUT
A master relay switch controls all televisions, monitors, stereo receivers and main lights. You can expect all of these to be turned off as the house lights are lowered for pre-game shows and at the beginning of concerts and special entertainment events. This is at the request of the performing artists. It prevents interference with the performers own lighting, and will help everyone to fully enjoy the show.

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AVAYA CHAMPIONS CLUB RULES & REGULATIONS

1 Smoking in the Avaya Champions Club, the hallways, staircases, or anywhere else in or about Rogers Arena is strictly prohibited. 2 The Avaya Champions Club member acknowledges that for certain events the nature of the event may require Vancouver Arena Limited Partnership (VALP) to control lighting and to keep lighting and television monitors off in the club during the performance. 3 Use of movie cameras or video tape or audio recording equipment by the Avaya Champions Club member or any guest of the member for the purpose of recording the Event is strictly prohibited. VALP and its employees and agents reserve the right to confiscate tape or film. 4 No flammable, dangerous or explosive materials shall be taken into or kept in the Avaya Champions Club. 5 No food or beverages may be consumed in the Avaya Champions Club which have not been obtained from VALP or a concessionaire designated by VALP on a cash on delivery basis or otherwise as VALP or its concessionaires may agree. VALP shall have the right to require the immediate removal of any foods or beverages brought into the club. 6 The Avaya Champions Club member and any guest of the member shall conduct themselves in a manner which is consistent with the character of the Arena as a first class sporting and entertainment facility and shall not in any way impair the use and enjoyment of the Arena by others or the operations of the Arena. If, in VALPs opinion, the Avaya Champions Club member or the members guests are conducting themselves in an objectionable manner, VALP shall have the right to eject them from the Arena. 7 The Avaya Champions Club member and any guest of the member shall, while in the club or within the Arena or on its grounds, comply with all provincial and local laws, rules and regulations governing the sale, possession and consumption of alcoholic beverages. 8 VALP may from time to time adopt appropriate systems and procedures for the security or safety of the Arena, any persons occupying, using or entering the Arena, or any equipment, furnishings or contents of the Arena, and the Avaya Champions Club member shall comply with VALPs reasonable requirements relating to security and safety procedures. 9 VALP shall have the right to delete, add to or amend any or all of these Rules and Regulations as VALP deems desirable at its sole discretion for the safety, care and cleanliness of the Arena and the preservation of good order within the Arena and the Rules and Regulations as amended from time to time shall be kept and observed by the Avaya Champions Club member and any guest of the member. VALP may from time to time waive any of the Rules as applied to the Avaya Champions Club member. VALP is not liable to the Avaya Champions Club member for any breach of the Rules by other club members. 10 Personal property accompanying persons entering Rogers Arena is brought into Rogers Arena at the sole risk of such persons, and VALP accepts no responsibility for such property. Avaya Champions Club members and their guests are responsible for their personal property and should take care to ensure its safety and security. Do not leave behind personal items in the club.

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KEY TELEPHONE NUMBERS

PLEASE CONNECT WITH YOUR ACCOUNT EXECUTIVE FOR ANY INQUIRIES DURING BUSINESS HOURS.

DEPARTMENT NUMBER
50/50 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7850 Avaya Champions Club Concierge (during events only) . . . 604.899.7838 Canucks Team Store (during events). . . . . . . . . . . . . . 604.899.2024 Canucks Team Store (business hours) . . . . . . . . . . . . . 604.899.7590 Concierge Event Hotline. . . . . . . . . . . . . . . . . . . 604.899.7410 Disabled Services Hotline. . . . . . . . . . . . . . . . . . . . 604.899.7445 EMERGENCY . . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7500 Event Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7469 Group Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7440 Group Ticket Sales, Canucks . . . . . . . . . . . . . . . . . . 604.899.4625 Guest Services Centre L 100 . . . . . . . . . . . . . . . . . . 604.899.2716 Guest Services Centre L 300 . . . . . . . . . . . . . . . . . . 604.899.2718 Single Game Suite Rental. . . . . . . . . . . . . . . . . . . . 604.899.7423 Canucks Sports & Entertainment (main reception). . . . . . 604.899.7400 Restaurant Reservations Captains Room. . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7525 Centre Ice Grill . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7525 Ticketmaster (charge by phone) Sports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.855.523.6800 Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.855.985.5000

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AVAYA CHAMPIONS CLUB SEATING MAP

ICE

118 11 7 116 115 11 4 113 118 11 7 116 115 11 4 113 115 11 4 113 112 11 1 110

112 112

111 111

110 109 108 107 106 105 104 103 102 101 110 109 108 107 106 105 104 103 102 101 105 104 103 102 101
BAR STOOLS

1 2 3 4

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5

6 6

7 7

8 8

9 9 6

10 10 7 6

11 11 8 7

12 12 9 8

13 13 10

14 14 11 9

15 15 12 10

16 16 13
11

17 17 14
12

18 18 15

109 108 107 106 108 107 106 105

112

111

110

109

104

103

102

101

BAR STOOLS

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ROGERS ARENA GENERAL INFORMATION

SEATING
Hockey capacity: 18,890 Large concert capacity: 21,000 Theatre Bowl Capacity: 5,800 The 88 luxury Executive Suites in Rogers Arena have a combined seating capacity of 1,784. There are 74 Level 200 Suites and 14 Penthouse Suites located on Level 500. There are 2,195 Club Seats on the north side of the plaza seating level. An additional 9 single game suites, offering many of the same amenities as the Executive Suites, are available for rental on a per event basis. Through the use of partitions and moveable arena seating, different seating configurations can quickly be tailored to suit an events specific attendance level. Audiences ranging from 21,000 down to a relatively intimate group of 3,500 can all be accommodated. The Avaya Champions Club, located at the north end of Level 200, offers premium seating for 126 exclusive members. Club 500, located at the southeast end of Level 500, offers an exclusive perspective and seating for 176 members. Club 500 sits nearly 100 feet above ice level for prime viewing.

ROGERS ARENA LEVELS

Parking Level P2 Lower level parkade Club Seat & Suiteholder parking. Public parking for concerts and other events Parking Level P1 Upper level parkade Executive Suite parking Level 000 Back of HouseIce surface, team facilities, administration, maintenance facilities, Ticket Centre, communications and audio/ visual control rooms Level 100 Plaza LevelAccess to Plaza Level seating, Club Section Seats, main concourse, Canucks Team Store Level 200 Scotiabank Executive LevelCaptains Room, Executive Suites, Avaya Champions Club, Broadcast Suites, Client Service & Ticket Operations offices, and Crossbar Lounge Level 300 Rogers Level 300Upper concourse, access to Balcony Level seating, wheelchair seating Level 400 Centre Ice Grill, Rogers Studio Lounge and Budweiser Sports Lounge Level 500 Penthouse LevelExecutive Suites, Single Game Suites, Club 500, broadcast gondola, media seating

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