10095 W Hampton Ave 0528 Milwaukee, WI 53222 3149 Sweetpea@aurora.

org OBJECTIVE

414-397262-215-

To apply for the position within your organization that will allow me to utilize the extensive skill sets and abilities I have acquired through my previous job experience, personal involvement and my education that will contribute to the growth of a successful organization. EXPERIENCE Aurora Healthcare, Aurora, WI Patient Access Representative II 2011 -present

Greet all patients and visitors in a friendly manner immediately upon arriving to Orthopedic Surgery unit. Complete registration process proficiently and accurately for patients accessing the facility for their surgical needs. Answer all telephone calls in a positive, professional manner; route calls and page staff as needed. Inform clinical staff when patients have arrived. Perform charge entry accurately and obtaining cash payments when requested. Involved in the training of new hire Patient Service Representatives to the Orthopedic Surgery Department. Contribute to the achievement of the organization and department goals through effective participation as a team member on an on-going basis.

Accomplishments: Transitioned from Advantx software system to Epic system resulting in compliance with Aurora Health Care Centers across the board. Created, organized, and set up a visitor badge system for the Orthopedic surgery unit. Continue to exceed department expectations based on performance review achievement scores for 2011, 2012, and 2013. AAH- North Shore Surgical Center, Aurora, WI Office Generalist 2005 - 2011

Greet all patients and visitors in a friendly manner immediately upon arrival to surgical facility. Complete registration process by verifying patient demographics and insurance information. Prep charts for future surgeries; locate/order charts via medical records department. Collect co-payments and prepayments prior to surgical procedure. Over head paging of physicians and clinical staff. Data entry, composing of specific letters pertaining to patient billing. Created policies and procedures. Tracked monthly reports to establish the process of claims. Trained in ambulatory billing duties.

Nolan Bishop Advanced Healthcare, Milwaukee, WI Business Service Representative

Page Two 2001 - 2005

Opening of Business Office department. Greet all patients and visitors in a friendly manner immediately upon arrival to the facility. Create and update patient demographics; establish accounts for patients such as personal, family, workers compensation and third party liability. Identify and select correct payer/plan coverage with knowledge of insurance plan participation. Verified patient insurance eligibility via internet resources, as well as referral verification. Collecting of co-payments, balancing individual cash drawer against batch reports. Communicated policies to underinsured, uninsured, out of state, and time of service patients. Counseled patients on insurance plans not accepted at Advanced Healthcare and provided alternative locations for care. Performed moderate account analysis. Scheduling through Enterprise software and transitioned to Epic software. 1998 - 20001

Advanced Healthcare, Milwaukee, WI Human Resources Recruitment Assistant/Receptionist

Greet all applicants, pharmaceutical representatives, visitors to Administration and Human Resources. Answered, screened, and routed incoming telephone calls. Scheduled interviews for recruiter and supervisors; provided job descriptions to callers. Compiled references to be sent to checker, composed and mailed confirmation and rejection letters. Ensured timely drug test results into log. Faxed, mailed and copied applications to supervisors. Attended recruiter meetings, participated in job fairs and promotion tools to advertise the organization (radio commercial). Trained new hires to reception/recruitment assistant position. Provided orientation to seasonal hires, and performed other duties as assigned by Human Resources team.

EDUCATION Bachelor of Science in Health and Wellness Kaplan University, Milwaukee WI Anticipated Graduation: October 2013 GPA: 3.89 High Honors Awards for Academics COMPUTER EXPERIENCE Microsoft Products: Word, PowerPoint, Outlook electronic mail Human Resources Systems (Ceridian) Advantx Systems Enterprise Systems Epic Systems

Member of Presidents List Member of Deans List

PROFESSIONAL INVOLVEMENT

After Breast Cancer Diagnosis, Local Chapter

Sisters Network, Local Chapter