SCK2601/101/0/2013

Tutorial letter 101/0/2013

FACILITATING COMMUNICATION WITH GROUPS AND COMMUNITIES

SCK2601
Year Module
Department of Social Work
IMPORTANT INFORMATION: This tutorial letter contains important information about your module.

CONTENTS
Page
1 2 2.1 2.2 3 3.1 3.2 3.3 4 4.1 4.2 4.3 5 6 7 8 8.1 8.2 8.2.1 8.2.2 8.3 8.4 9 10 INTRODUCTION ............................................................................................................................ 3 PURPOSE OF AND OUTCOMES FOR THE MODULE ............................................................... 3 Purpose .......................................................................................................................................... 3 Outcomes ....................................................................................................................................... 4 LECTURER(S) AND CONTACT DETAILS .................................................................................... 5 Lecturer(s) ...................................................................................................................................... 5 Department ..................................................................................................................................... 6 University ........................................................................................................................................ 6 MODULE-RELATED RESOURCES .............................................................................................. 6 Prescribed books ............................................................................................................................ 6 Recommended books ..................................................................................................................... 6 Electronic Reserves (e-Reserves) .................................................................................................. 7 STUDENT SUPPORT SERVICES FOR THE MODULE ................................................................ 7 MODULE-SPECIFIC STUDY PLAN............................................................................................... 7 MODULE PRACTICAL WORK AND WORK-INTEGRATED LEARNING ..................................... 7 ASSESSMENT ............................................................................................................................... 7 Assessment plan ............................................................................................................................ 7 General assignment numbers ......................................................................................................... 7 Unique assignment numbers .......................................................................................................... 8 Due dates for assignments ............................................................................................................. 8 Submission of assignments ............................................................................................................ 8 Assignments ................................................................................................................................... 9 EXAMINATION ............................................................................................................................. 14 FREQUENTLY ASKED QUESTIONS .......................................................................................... 14

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INTRODUCTION

We are pleased to welcome you to this module and hope that you will find it both interesting and rewarding. We shall do our best to make your study of this module successful. You will be well on your way to success if you start studying early in the year and resolve to do the assignment(s) properly. A tutorial letter is our way of communicating with you about teaching, learning and assessment. Tutorial Letter 101 contains important information about the scheme of work, resources and assignments for this module. We urge you to read it carefully and to keep it at hand when working through the study material, preparing the assignment(s), preparing for the examination and addressing questions to your lecturers. In Tutorial Letter 101, you will find the assignments and assessment criteria as well as instructions on the preparation and submission of the assignments. This tutorial letter also provides all the information you need with regard to the prescribed study material and other resources and how to obtain it. Please study this information carefully and make sure that you obtain the prescribed material as soon as possible. We have also included certain general and administrative information about this module. Please study this section of the tutorial letter carefully. You may receive a number of tutorial letters during the year. Right from the start we would like to point out that you must read all the tutorial letters you receive during the year immediately and carefully, as they always contain important and, sometimes, urgent information. We hope that you will enjoy this module and wish you all the best!

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2.1

PURPOSE OF AND OUTCOMES FOR THE MODULE

Purpose

This module covers important aspects of communicating, and of facilitating communication with groups and communities. Communicating with people in groups and communities means communicating with individuals, but also communicating with groups of people consisting of more than one individual. For the purposes of this module, we base our attitudes, values and skills on the person-centred approach, which is covered comprehensively in both sections of the study guide. 3

2.2

Outcomes

Specific outcome 1 You will be able to develop and maintain professional relationships with groups and communities. Assessment criteria The learner is able to form professional relationships which are founded on knowledge of and insight into the nature of groups and communities and their dynamics. The learner is able to form professional relationships which are characterised by the purposeful implementation of social work principles at the group and community level. The learner is able to form professional relationships which demonstrate an understanding of ethical parameters. The learner is able to create an enabling environment for groups and communities to develop to their full capacity. Specific outcome 2 You will be able to assess the needs, strengths, challenges, roles and aspirations of groups and communities. Assessment criteria The learners assessments reflect the ability to undertake a comprehensive analysis of the needs and strengths of groups and communities. The learner is able to apply the person-centred theory in assessing groups and communities. The learners assessment of groups and communities reflects the influence and impact of social circumstances. The learner is able to demonstrate a holistic approach in assessing groups and communities. The learner is able to demonstrate an ability to draw up mutually agreed-upon group and community goals based on assessment.

Specific outcome 3 You will be able to demonstrate social work values while interacting with groups and communities of different races, cultures, languages, socio-political status, religious affiliation and political orientation. Assessment criteria

The learner is able to reflect sensitivity to diversity and the ability to work with diverse
groups and communities.

The learner is able to demonstrate, when working with groups and communities, an
awareness of different viewpoints and values, and the ability to appreciate these in relation to his or her own views and values.

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The learner is able to demonstrate an understanding and acceptance of diversity in his or

her interaction and teamwork with groups and communities.

Specific outcome 4 You will be able to appraise and implement the ethical principles and values of social work. Assessment criterion The learner is able to recognize the impact of personal life experiences and personal values when working with people in groups and communities

Specific outcome 5 You will be able to identify, select and implement various techniques, methods and means of raising awareness, and to use such awareness to engage people as change agents. Assessment criterion The learner is able to describe a specific social issue (eg single parenthood, substance dependence or HIV/AIDS) that must be targeted as an area of intervention in groups.

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3.1

LECTURER(S) AND CONTACT DETAILS

Lecturer(s)

The lecturer responsible for this course is: Mr. Phuti Kgadima Theo van Wyk building, 8-187 E-mail address: kgadinp@unisa.ac.za Telephone number: (012) 429 6515 Fax no: 012 429-6973 All queries that are not of a purely administrative nature but are about the content of this module should be directed to us. Please have your study material with you when you contact us. Email and telephone numbers are included above but you might also want to write to us. Letters should be sent to: Mr. Phuti Kgadima Department of Social Work TvW 8-187 PO Box 392 Unisa 0003

PLEASE NOTE: Letters to lecturers should not be enclosed with or inserted into assignments.

3.2

Department

The Department of Social Work can be contacted on 012 429 6674 or the Chairperson of the Department at 012 429 8759. The fax number is 012 429 6973. If you send a fax or leave a message, please remember to include your contact details!

Should you also fax an enquiry to the departmental fax machine please write on the fax for whom it is intended. If there is no name on it the administrative staff cannot divert it to the correct lecturer.

3.3

University

Communication with the university If you need to contact the university about matters not related to the content of this module, please consult the publication my Studies @ Unisa, which you received with your study material. This brochure contains information on how to contact the university (e.g. to whom you can write for different queries, important telephone and fax numbers, addresses and details of the times certain facilities are open). Always have your student number at hand when you contact the university.

4.
4.1

MODULE-RELATED RESOURCES
Prescribed books

Your prescribed books are as follows:

Grobler, H. & Schenck, C.J. 2009. Person-centered facilitation: process, theory and Swanepoel, H & De Beer, F. 2011. Community development: breaking the cycle of
poverty. Cape Town: Juta. (You can also make use of the 2009 edition) practice. 3rd Edition. Cape Town: Oxford University Press, Southern Africa.

Tolan, J. 2012. Skills in Person-Centred counseling & psychotherapy. London: Sage.

(You can also make use of the 2003 edition)

Toseland, RW & Rivas, RF. 2012. An introduction to group work practice. New York:
MacMillan. (You can also make use of the 2009 edition) Consult the list of official booksellers and their addresses listed in my Studies @ Unisa.

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4.2

Recommended books

You dont have to purchase the additional books/materials. They are usually available through the student library services of UNISA in co-operation with certain public libraries.

Corey, G. 1999/2000. Theory and practice of group counseling. 5th ed. Pacific Grove,
CA: Books/Cole.

Hope, A & Timmel, S. 2007. Training for transformation. Books 1 3. Gweru Mambo.
4.3 Electronic Reserves (e-Reserves)

There are currently no e-reserves for this module. You are welcome to consult any other sources which you may find interesting or helpful in your quest for knowledge about the content of this module, but remember that you will be examined on your prescribed study material.

5.

STUDENT SUPPORT SERVICES FOR THE MODULE

For information on the various student support systems and services available at Unisa (e.g. student counselling, tutorial classes, language support), please consult the publication my Studies @ Unisa, which you received with your study material.

6.

MODULE-SPECIFIC STUDY PLAN

Use your my Studies @ Unisa brochure for general time management and planning skills. This module requires careful planning to be able to complete all the activities for the assignments and portfolio in the required time frame.

7.

MODULE PRACTICAL WORK AND WORK-INTEGRATED LEARNING

There is no practical work in this module

8.
8.1

ASSESSMENT
Assessment plan

The assessment plan for SCK2601 includes two multiple choice assignments which will prepare you for the examination paper. To answer the questions you should consult all the prescribed books and the study guide for this module.

You will receive the correct answers to multiple-choice questions automatically. As soon as you have received the feedback, please check your answers. The assignments and the feedback on these assignments constitute an important part of your learning and should help you to be better prepared for the next assignment and the examination. For general information and requirements as far as assignments are concerned, see the brochure my Studies @ Unisa, which you received with your study material.

8.2

General assignment numbers

Assignments are numbered consecutively per module, starting from 01 to 02. 8.2.1 Unique assignment numbers ASSIGNMENT 01: Unique number: 215658 ASSIGNMENT 02: Unique number: 210629 8.2.2 Due dates for assignments The due dates for your assignments are as follows: 14 May 2013 for the first assignment (01) (MCQ). 19 July 2013 for Assignment 02 (MCQ). 8.3 Submission of assignments

PLEASE NOTE: For enquiries about assignments (e.g. whether or not the university has received your assignment or the date on which an assignment was returned to you) consult the my Studies @ Unisa brochure (also see par 3 above). You might also find information on myUnisa. To go to the myUnisa website, start at the main Unisa website, http://www.unisa.ac.za, and then click on the login to myUnisa link under the myUnisa heading on the screen. This should take you to the myUnisa website. You can also go there directly by typing in http://my.unisa.ac.za. Assignments should be addressed to: The Registrar PO Box 392 Unisa 0003 You may submit written assignments and assignments done on mark-reading sheets either by post or electronically via myUnisa. Assignments may not be submitted by fax or email. For detailed information and requirements as far as assignments are concerned, see the brochure my Studies @ Unisa, which you received with your study material. 8

SCK2601/101 To submit an assignment via myUnisa: Go to myUnisa. Log in with your student number and password. Select the module. Click on assignments in the left-hand menu. Click on the assignment number you want to submit. Follow the instructions on the screen. 8.4 Assignments

ASSIGNMENT 01 Unique number: 215658 Due date: 14 May 2013 Please note that this assignment is a compulsory assignment to prove to the Department of Education that you are an active student. If you do not submit this assignment, you will NOT be allowed to write the examination at the end of the year. SECTION A: FACILITATIVE COMMUNICATION WITH PEOPLE IN GROUPS Objectives After completing this assignment, you should

Have worked through your SCK2601 study guide and the prescribed books of Du Toit et
al as well as Toseland and Rivas to enable you have an overall view and understanding of the content communication skills needed to work with groups and communities

Have integrated knowledge of Rogerss person-centred theory, as well as of the Understand the concepts and the theory on which the assignment is based
This assignment consists only of multiple-choice questions. Read each question very carefully. You need your prescribed books and study guide to be able to answer the questions. You also need to start working on this assignment in good time. It will take some time to complete the assignment. From question 1 to question 4 indicate which answer is incorrect 1. Social group work had its origins in countries like: 1. America 2. England 3. Netherlands 4. Ivory Coast 2. Treatment groups include meeting members needs for... 1. Support 2. Education and therapy 3. Status 4. Growth or socialisation 9

3. The following are issues to be considered when facilitating groups in a multicultural context: 1. Height 2. Ethnicity 3. Minority groups 4. Race 4. The following are aims of social group work: 1. Prevention 2. Social growth 3. Correction 4. Empathy From question 5 to question 10 choose the correct answer. 5. Group work was introduced in South Africa by: 1. Carl Rogers 2. E. Peterburg 3. Toseland and Rivas 4. Stanton Cort 6. Social group work had its origin in the crisis period 1. of the post-apartheid era 2. before and after the Second World War 3. before and after the First World War 4. of the gulf war 7. Group work was introduced in South Africa in 1. 1960 2. 1918 3. 1976 4. 1994 8. The concept theory means 1. Facts and sometimes fiction 2. A group of assumptions 3. A way of looking at people and the world 4. A coherent group of general propositions or concepts 9. To work without a theoretical perspective renders ones work: 1. Unsubstantiated and unscientific. 2. Phenomenal and observable 3. Inefficient and ineffective 4. Invalid 10. The aim of all educational groups is: 1. To support members in the group 2. To improve and give members feedback about their behaviours 3. To help members socialise 4. To increase members information or skills 10

SCK2601/101 From question 11 to question 20 indicate whether the statements are true or false. 11. Social action groups, coalitions and delegate councils are other types of treatment groups. 1. True 2. False 12. Self-determination in group work means that group members dont have the freedom to choose between different possibilities. 1. False 2. True 13. Confidentiality in group work means that group members should reveal confidential information discussed in the group. 1. True 2. False 14. Individualization in groups implies that the facilitator applies generalizations. 1. True 2. False 15. Ethics is a systematic and rational study of what is right and wrong in human behavior. 1. True 2. False. 16. The group work facilitator should not inform group members about the purpose and goals of the group. 1. True 2. False 17. Social group work is a method of assistance in social work. 1. True 2. False 18. Empowerment involves increasing personal, interpersonal or political power of individuals, families and communities. 1. True 2. False 19. Group counseling focuses on growth, development and group therapy focuses on remediation, treatment and personality reconstruction. 1. True 2. False 20. Listening to clients experience is not important in social group work. 1. True 2. False

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ASSIGNMENT 02 Due date: 19 July

Unique numbers: 210629

SECTION B: FACILITATIVE COMMUNICATION WITH PEOPLE IN COMMUNITIES This assignment consists only of multiple-choice questions. Read each question very carefully. You need your prescribed books and study guide to be able to answer the questions. You also need to start working on this assignment in good time. It will take some time to complete the assignment. 1. Identify the correct word. Collective action means that people 1. rely on each other. 2. become interdependent on one another. 3. become dependent on each other. 4. Work together 2. Choose the incorrect phrase. Community development can be described as 1. intervention at community level. 2. Planning for people 3. Good change 3. Fill the gap with the most appropriate word. Facilitative communication is a process. 1. vertical 2. monological 3. self-reflexive 4. prescriptive 4. Which phrase does not fit? Facilitating communication in the community creates 1. alienation from each other. 2. better understanding of each other. 3. connections between people. 4. accommodation by people of each other. 5. more sharing of values and experiences. 5. Which does not fit? The features of the communication process are the following: 1. people-centred process 2. needs-based process 3. exclusive democratic process 4. dialogical multiway process 5. open-ended process 6. Which does not fit? Experiential and incremental process as one of the features of the participatory process means that the community 1. Learns by doing. 2. learns based on their own knowledge. 3. learns from their mistakes. 4. Is told what to do.

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SCK2601/101 7. Who was regarded as the quiet revolutionary? 1. Freire 2. Rogers 3. Max-Neef 4. Chambers 8. Which proposition of Rogers refers to the self? 1. Prop 8 2. Prop 4 3. Prop 6 4. Prop 10 9. Which proposition motivates networking with others within and around the community? 1. Prop 11 2. Prop 8 3. Prop 5 4. Prop 9 10. Which proposition correlates with Max-Neefs wheel of fundamental human needs? 1. Prop 1 2. Prop 6 3. Prop 3 4. Prop 17 11. Freires first book was called 1. Theatre of the oppressed 2. Pedagogy of the oppressed 3. Client-centred counselling 4. People-centred development 5. Pedagogy of freedom 12. Indicate the incorrect phrase. The term culture of silence implies 1. The empathic silence in communities. 2. The apathetic silence in communities. 3. Cultural invasion. 4. Rejection of own views. 5. Loss of humanity and voice. 13. Indicate the incorrect option. Generative themes imply 1. Experiences people have for generations. 2. Issues people feel strongly about. 3. That people experience emotions that will motivate change 4. Themes in a community. 14. A problem-posing way of working is based on 1. The belief that people should be enabled to find solutions themselves. 2. Providing solutions for others. 3. Images, pictures and illustrations that direct the problem back to the people. 4. Rising questions and discussions.

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15. Change are facilitated through the process. 1. Action 2. planning-action 3. action-reflection-planning 4. reflection-planning 16. Robert Chamberss first book was called 1. Rural development: putting the first last 2. Rural development: putting the last first 3. People-centred community development 4. Community development: putting plans into action 17. Choose the incorrect phrase. Accountability as a professional means: 1. To be able to explain your actions theoretically 2. To work in a consistent manner 3. To work intuitively 4. When our actions are guided by theory 18. Which concept does not apply to Freire? 1. Action-reflection process 2. Radical transformation 3. Conscientisation process 4. last-first paradigm 19. Which proposition refers to the reconstruction of the self of the person/community? 1. Prop 2 2. Prop 15 3. Prop 18 4. Prop 17 5. Prop 8 20. According to Freire, change does not entail 1. Facilitating critical thinking. 2. Creativity. 3. Liberation. 4. Domestication. 5. Active involvement.

9.

EXAMINATION

Use your my Studies @ Unisa brochure for general examination guidelines and examination preparation guidelines. 9.1 Examination admission You will gain examination admission by submitting your assignments on time. Although you will gain examination admission with the submission of Assignment 01, both assignments count toward your year mark. If you do not submit Assignment 02, your year mark may cause you to fail. If you submit Assignment 02 and NOT Assignment 01, you will not gain admission to write your examination. The year mark you receive for the assignments counts 20% towards your final mark at the end of the year. 14

SCK2601/101 9.2 How will this work in practice? Example 1: Average marks
ACTIVITY Assignment 1 Assignment 2 YEAR MARK Examination paper Final mark = Year mark + examination mark Weight 50% 50% 100% Mark Obtained 70/100 55/100 50 Percentage 70% 55% 62.5% 50/100=50% 12.5 + 40=52.5% Credits awarded Final mark

62.5/100x 20%=12.5 50/100 x 80%=40 53% PASS

Example 2: Subminimum examination mark

ACTIVITY Assignment 1 Assignment 2 YEAR MARK Examination paper Final mark = year mark + examination mark Weight 50% 50% 100% Mark Obtained 70/100 55/100 40 Percentage 70% 55% 62.5% 40/100=40% 12.5 + 32+44.5% Credits awarded Final mark

62.5/100x 20%=12.5 40/100 x 80%+32 45% Fail but qualify for supplementary exam

Example 3: Below subminimum examination mark ACTIVITY Assignment 1 Assignment 2 YEAR MARK Weight 50% 50% 100% Mark Obtained 70/100 80/100 Percentage 70% 80% 75% Credits awarded 75/100 20%=15 38/100 80%=30.4 x Final mark

Examination 38 38/100=38% x paper Final mark = year mark + 38=38% 38% Fail* examination mark When students obtain lower than the subminimum for the examination, the year mark is not calculated for the final mark

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Example 4: submitting only one assignment ACTIVITY Assignment 1 Assignment 2 YEAR MARK Examination paper Final mark = year mark + examination mark Weight 50% 50% 100% 50 Mark Obtained 70/100 0/100 Percentage 70% 0% Credits awarded Final mark

Assignment not submitted

35% 35/100 x 20%=7 50/100=50% 40/100 x 80%=40 7+40=47% 47% Fail but qualify for supplementary exam

Example 5: Distinction ** ACTIVITY Assignment 1 Assignment 2 YEAR MARK Examination paper Final mark = year mark + examination mark Weight 50% 50% 100% 74 Mark Obtained 70/100 70/100 Percentage 70% 80% 80% 80/100 x 20%=16 74/100=74% 74/100 x 80%=59.2 16 + 59.2 =75.2% 75% Pass with distinction Credits awarded Final mark

9.3

Examination period

This module is a year module. This means that you will write the examination in October/November 2013. Dates for the supplementary examinations will be provided by the Examination Section. During the module of the year, the Examination Section will provide you with information regarding the examination in general, examination venues, examination dates and examination times. 9.4 Examination paper

The examination consists of a two-hour paper. This paper only consists of multiple-choice or true and false questions. The examination paper is marked negatively, which means that you lose an extra mark for every incorrect answer. To pass you have to obtain at least 50%. 16

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10.

FREQUENTLY ASKED QUESTIONS

The my Studies @ Unisa brochure contains an A-Z guide of the most relevant study information. You should also visit myUnisa for module information and announcements on a regular (weekly) basis.

I hope that you will enjoy this module and I wish you success with your studies. Kind regards Phuti Kgadima (Mr)

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