Toronto 2011 Planning Together Welcoming Neighbourhoods

Planning Together
for Welcoming
Neighbourhoods
[ A N UA RY 2 0 I I
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Planning Together
for Welcoming
Neighbourhoods
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St. Stebeos Commuo|ty louse 2ull
Cooteots may oot be rerouuceu ror commerc|a| uroses but aoy otber rerouuct|oo, w|tb
ac|oow|eugemeots, |s eocourageu. 1be v|ews aou o|o|oos exresseu |o tb|s reort uo oot
oecessar||y reect tbose or our ruouer or our artoer orgao|zat|oos.
Introduction
tetter or |otrouuct|oo 2
Our oe|gbbourboous 4
roject bac|grouou 3
Oeo|t|oo or oewcomer lu
Kensington-Chinatown-Annex
Ne|gbbourboou l2
Couoc|| members l3
toca| sett|emeot strateg|es l4
Act|oo |ao 2u
Bloor-Junction
Ne|gbbourboou 46
Couoc|| members 4
toca| sett|emeot strateg|es 48
Act|oo |ao 36
Parkdale-Trinity
Ne|gbbourboou 82
Couoc|| members 83
toca| sett|emeot strateg|es 84
Act|oo |ao 0u
Appendices
A. Statemeot or roject r|oc||es aou va|ues ll6
u. Statemeot or sbareu v|s|oo aou comm|tmeot ll8
C. lm|emeotat|oo rramewor| l2u
||| Contents
||| Introduction
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2 | | | rtnn| nc :oct:ta roa wttcov| nc nt| caouaooos
||| Introduction
Letter of introduction
I
ris\iii\sciiroinrioiccirnisiiioironthewestDowntownIocai
ImmgiatonIaitneishp-apaitneishpocusedoncooidnatngandenhancng
seivcedeiveiytonewcomeiswhiepiomotngnnovatonandecentuse
oiesouices.Somanypeopiehavewoikedhaidandshaiedtheipassonand
expeitsetocieateouithieeKeghbouihoodIaitneishpCouncis,ouithiee
SettiementStiategesandouithieeImpiementatonIians.
iist,IwouidiketothankC|t|zensb| and |mm|grat|on Canadaoitheiesouices
andsuppoitncieatngouipiannngpiocess.wecieatedbgpiannngtabiesand
consuitedhundiedsonewcomeis,communtymembeis,empioyeis,ieseaicheisand
otheiexpeitsncieatngouipians.weknowthstakessubstantaisustanngiesouices
andweappiecatethssuppoit.
Secondiy,Iwouidiketothankthededcatedro[ect management Comm|ttee.
1hesemembeioiganzatonsgaveaiotostatmeoiaddtonaimeetngsandtask
gioupstokeepouithieeCouncisontiackandontmethioughoutthepastI6months.
1heseoiganzatonsdeseiveiecognton,nciudng:
st. stebens Commun|ty Mouse
ACCs m|oyment
Centre tor Add|ct|on and menta| Mea|tb
r|trean Canad|an Commun|ty Centre ot metroo||tan 1oronto
|C[ Retugee Centre
[obstart
arkda|e Commun|ty |ntormat|on Centre
scadd|ng Court Commun|ty Centre
soutb As|an womens Centre
st. Cbr|stober Mouse
1hidiy,themembeisoouiiaigeandexpeitNe|gbbourbood artnersb| Counc||s
havemetieguiaiiyanddigentiynatiuespitopaitneishpandcoiiaboiaton.
1heuiiistsomembeioiganzatonsoieachCounciaienciudednthsiepoit,
andwecouidnotbemoiepioudtohavethepaitcpatonosomanyiocaisettiement
seivces,cty-wdeoiganzatons,majoihosptais,pubicschooiboaidsandmuncpai
iepiesentatves.whenassembingthebestmndstocieateastiategy,wecouidnothave
askedoigieateiknowiedgeanddveisty.
inaiiy,wehavebeenaveiyoitunatecommuntytohaveoundouiexpeienced
andtaientedacitatois}acqueineIawienceandXnnamaiaHenozzowseSoiuton
Consuitng.wseSoiutonConsuitnghasbuitthspiojectntooneotheoiemost
IocaiImmgiatonIaitneishpsnthepiovnceandaiiowedustooiiowathoiough,
nciusveandwsepiocesswhiemeetngaiioouideadinesandbudgetimtatons.
1hsiepoitstheiesuitoI6monthsowoik,buttsthebegnnngotheieaiwoik
otheKeghbouihoodIaitneishpCouncis.Kowwebegnmpiementngouipiansand
cieatngthemoieweicomngneghbouihoodsthatweaiibeieven.
XsChaiothepaitneishp,ietmehghightkeyeiementsothsiepoit:
a) westaittheiepoitwthadesciptonoouineghbouihoods.CuiIocai
ImmgiatonIaitneishpsunquenthatwewoikedtogetheiandsepaiateiy
tocieatethieeKeghbouihoodCouncis.weaiesopioudothevbiant,
nciusveandweicomngneghbouihoodsodowntownwest1oionto.1heveiy
namesotheneghbouihoodsiesonatenouinatonshstoiyommgiaton
Chnatown,KensngtonHaiket,Iaikdaie,}uncton,CoisoItaia,Ittie
Ioitugai.1heseaieneghbouihoodsbuitbymmgiants.
b) weaisonciudeouidentononewcomeinthsiepoit.ioisomet
wiibecontioveisai.Ivngandwoikngndowntownwest1oiontowe
knowthatthepiocessosettingsneveioveiandnewcomeis,ikethe
Canadan-boin,mayneedassstancethioughouttheiiecycie.wenciuded
aiimmgiantsandieugeesnouipiansnomatteiwhentheyaiivedn
Canada.weaisoiecognzedthatmanypeopieaiecontibutngpostveiy
toouineghbouihoodswhoaieheietempoiaiiyoiwhoaieheiewthout
mmgiatonstatus.
c) Inaddton,wenciudeouiStatementoIiojectIincpiesand\aiuesandoui
StatementoShaied\sonandCommtmentasappendcestothsiepoit.
1hesedocumentsaiempoitanttoundeistandnghowouiCounciswoik
andthevsonotheSettiementStiateges.weeeithatnewcomeisaienot
oniyabenettoouineghbouihoods,butaieconstantiypaitothepiocess
ocieatngouineghbouihoodsthioughivngandstudyngandwoikngand
ieadng.weaisoiecognzethatthebaiieistosuccessuisettiementaiemuch
iaigeithananndvduaioiamiycanoveicomeandoniytogetheicanwe
tackiethem.
d) inaiiy,andmostmpoitantiy,thsiepoitnciudesouithieeSettiement
StiategesandouithieeImpiementaton/XctonIians.1hsiepoitsasnap-
shotoouipiogiessandsaisoaioadmapoithenextewyeaisoioui
KeghbouihoodIaitneishpCouncis.
weaiepieasedtopiesentthsiepoit.utouiIocaiImmgiatonIaitneishpsmoie
thanasngieiepoit.weaieactve,engagedandacngchangeseveiydayntheneeds
oouinewcomeipopuiatonsandthematixoiaigeandsmaiiseivcesthatsuppoit
newcomeisettiement.wehopeyouwiiconnectwthoneoouiCouncisoiwoikng
Gioups.wehopeyouwiicontibuteieseaichoieedbacktoouieoits.wehopeyou
wiijonouicommuntyonteiestthioughouiwebsteatwww.1orontoL|.comand
becomenvoived.
Xsouiiepoitgoestopint,ouipaitneishpsieainngaboutsgncantchanges
ntheiesouicescomngtoouineghbouihoodstosuppoitsettiementn20II20I2.
SomevaiuedpaitneisonouiCouncismaybeoicedtoieduceoieimnateseivces.
1ogethei,ouiCounciswiicontnuewoikngtosuppoitnewcomeisandouicoiieagues
thioughanytianstonandeoitstomantantheexceiientseivcesndowntownwest
1oionto.
Bill Sinclair, Chair, Project Management Committee
West Downtown Toronto Local Immigration Partnership
visiou 8
covvivvruv
We are committed
to a seamless
Matrix of Services
for newcomers in
downtown west
Toronto that supports
individual service entry
choices, responds to
newcomers service
needs throughout their
lifecycle, and is holistic,
innovative, and highly
accessible
||| Introduction
Our neighbourhoods
Xccoiiincro2006Cinscsi\r\,downtownwest1oiontoshometooveiI+8,000
mmgiantsiepiesentngappioxmateiy+8`othetotaipopuiaton.Itsaisohome
toappioxmateiy2,000iecentmmgiants(iessthanyeaisnCanada).1hese
mmgiantsaieextiemeiydveisenianguageandethncty.1hspopuiatonsseived
wthsettiementseivcesbyaiaigenumbeionon-piotoiganzatons,asweiias
schooisandgoveinmentoces.
1he20ocaiCtyo1oiontoneghbouihoodsthatcompisedowntownwest
1oiontooccupyageogiaphcaieaoappioxmateiy26squaiekiometies(I6squaie
mies)andiepiesentamciocosmothedveistythats1oionto.1hspatchwoik
nciudes:
neghbouihoodswthhghethncconcentiatonsandcuituiaidenttes(such
asChnatown,IttieIoitugai,CoisoItaia),
vbiantcommeicaihubs(suchasKensngton,ueenStieetwest),
weiiestabishedoidneghbouihoods(suchas}uncton,iooiwest,Iaikdaie),
themannancaihubo1oionto,
thewateiiontandenteitanmentdsticts,
CanadasiaigestunveistytheLnveistyo1oionto,
theLnveistyHeaithKetwoikandmanyotheiheaithcaieacites,and
theseatsoboththepiovncaiandmuncpaigoveinments.
iiomtseaiiestdays,theaieahasbeenhometowavesommgiantsandieugees
iomIuiope,ChnaandtheCaibbeanntheI0+0s,0sand60s,andiomIatn
Xmeica,SouthXsaandXicanmoieiecentdecades.1hsethncdveistyhasbeen
sustanedandsvsbiethioughouttheaiea.
1heaieacontnuestobeanattiactvepiacetoiveandthedveistyohousng
optonshasiesuitednanncieasengeneiaipopuiatonieveistoovei88,000peopie,
wththesoutheinpaitexpeiencngoneothehghestpopuiatonncieasesn1oionto
oveithepastseveiaiyeais.whiesomeneghbouihoodshaveevoivedoveitme
ieectngchangesnmmgiatonpatteinsoieconomccondtons,theaieaenjoys
neghbouihoodswthgeneiaistabityandconnectednessamongtsiesdents.Income
ieveistendtobecompaiabietothato1oiontongeneiai,howevei,somepockets
ntheaiea,paitcuiaiiynthewesteinend,haveaveiagehousehoidncomeieveis
sgncantiyioweithanthe1oiontoaveiage.
1heaieaenjoysanextiaoidnaiiyecentpubictianstsystemaiongbothnoith/
southandeast/westioutes,makngtiaveiwthntheaieahghiyaccessbie.1heiooi
Stieetsubwayine,theCoiiegeStieetandueenStieetstieetcaiines,andtheSt.Ciai
kapd1ianstineaieouimaneast/westioutes.Inaddton,theDueinStieet,
athuistStieet,andSpadnaXvenueIghtkapd1ianstines,andtheLnveisty
subwayinecompiseouimajoinoith/southioutes.Iubictianstsuppoitsthe
pedestian-iendiyneghbouihoodsandthemobityandndependenceodowntown
iesdents.
whietheszeanddveistyotheaieasbioad,thecommuntyietansadente
westend,nneictydenttywthntheCtyo1oionto.Itsacommuntythathas
tiadtonaiiyembiaceddveistynaiitsoims.
arcruv ivvica=uvs
Recent immigrants
(who came to Canada
between 2001 and
2006) now make up
17% of all immigrants
in the area, while 11%
of area immigrants
arrived between 1996
and 2001, and 12%
arrived from 1991 to
1996
Project background
1niwisrDownrown1oionroIoc\iIxxici\rionI\irniisniisacommunty
paitneishpocusedondeveiopngiocaisettiementstiategesthatcooidnateand
enhanceseivcedeiveiytonewcomeiswhiepiomotngnnovatonandecentuseo
iesouices.CuiIIIcontnuesandexpandsonthewoikothewestDowntown1oionto
SettiementSeivceIiannngIioject(thewD1SSI),atwo-yeaintatvethatcompieted
tsmandateniebiuaiy2000wththepubicatonanddssemnatonothewD1SSI
SettiementStiategykepoit.
1hewestDowntown1oiontoIIIsoneoappioxmateiy80IocaiImmgiaton
IaitneishpsaciossCntaiodesgnedtopiovdeacoiiaboiatveiamewoiktoacitate
thedeveiopmentandmpiementatonosustanabiesoiutonsoithesuccessui
ntegiatononewcomeistoCntaiothataieiocaiandiegonainscope.Indowntown
west1oionto,ouiIIIobjectvesaie:
1ompiovethesocaiandeconomcntegiatonoutcomesovuineiabie
newcomeipopuiatonsthioughthecieatonandmpiementatonothiee
neghbouihoodsettiementstiategesandwoikpians,
1onvoivenewcomeis,settiementseivceoiganzatons,empioyeisandothei
neghbouihoodstakehoideisnthepiocessestocieatethieeCouncis8thiee
neghbouihoodsettiementstiateges,and
1ocieateandmpiementdetaiedwoikpiansandnewpiotntatvesnthe
aieasoseivcecooidnatonandmentoingnaiithieeneghbouihoodsna
piocessthatsinkedandcompiementaiy.
1ouiiitheseobjectves,theIIIhasundeitakenave-steppiocess,ands
cuiientiynthentaistagesothethandnaistepmpiementaton.
Step 1 Preparation and Start-Up
1heStait-LpIhaseoouiIIIoimaiiycommencednSeptembei2000wththe
istmonthiymeetngotheIiojectHanagementCommttee.1heIiojectHanagement
Commtteecooidnatedaiipiepaiatonsandstait-upmatteisoithentatve.
Step 2 Neighbourhood Council Formation
ecauseotheszeandscopeodowntownwest1oionto,theIIIunctonsthiough
theoiiowngthieeKeghbouihoodIaitneishpCouncis:
iooi-}unctonCounci
Kensngton-Chnatown-XnnexCounci
Iaikdaie-1intyCounci
CieatonothethieeCouncisnvoivedextensveieciutmenteoits,nciudng
communcatonswthnewcomeiseivcepiovdeis,Ingishianguagetianng
piovdeis,empioymentseivcepiovdeis,neghbouihoodcenties,dstictschooi
boaids8coiieges,hosptais8communtyheaithcenties,iegaicincs,andbusness
assocatons,amongotheis.
1hethieeCouncisbegantomeetonamonthiybassstaitngnKovembei2000,
andstaitedtheiwoikwththedeveiopmentotheIIIStatementoIiojectIincpies
8\aiues,andthedeveiopmentoeachCouncis1eimsokeeience.
||| Introduction
Step 3 Development of Local Settlement Strategies
CncetheKeghbouihoodIaitneishpCouncisweieoimed,eachCounci
mmedateiybegantowoikonthedeveiopmentotsIocaiSettiementStiategy.Xspait
othepiocesstodeveioptsiocaistiateges,eachCounciconductedtheoiiowng:
Councimembeisdentcatonocitcaissuesoisettiementpiannngn
iocaineghbouihoods,
CouncimembeiquestonnaieievewostiategesdentednwD1SSI
SettiementStiategykepoit,
CouncidentcatonotopstiategcdiectonstobenciudedntheIocai
SettiementStiategydocument,
CieatonoaStiategySub-CommtteeoieachCounci,
DeveiopmentoaIieimnaiyStiategykevewdocumentbyeachStiategy
Subcommttee,
CounciievewoIieimnaiyStiategykevewdocument,
CouncideveiopmentoadiatIocaiSettiementStiategydocument,
Counciievewokeypiojectieseaich,
Counciievewodiatstiategesnightoieseaich,and
CounciappiovaionaiIocaiSettiementStiategydocument.
1osuppoitthedeveiopmentotheIocaiSettiementStiateges,theIioject
HanagementCommtteeengagedtheseivcesoIubicInteiesttoconductextensve
ieseaichoitheIII.1heIubicInteiestkeseaichindngskepoit,datedHaich22,
20I0,canbeoundonthepiojectwebsteatwww.1orontoL|.com/Reorts.1he
ieseaichconductedbyIubicInteiestnciudedacompiehensveiteiatuieievew,a
ievewostatstcaidataiomStatstcsCanada,empioyeinteivews,seivcepiovdei
ocusgioups,andnewcomeiocusgioupsconductednIngish.Inaddtontothe
oimaiieseaichconductedbyIubicInteiest,seveiaiCouncimembeiagences
voiunteeiedtoconductnoimaiKon-Ingishnewcomeiocusgioupsniiench,
Handain,Spansh,1ami(womenoniy),1betan,1gigna(Iitieanianguage),and
Lidu.
CuiIIIadoptedahoistcpeispectventhedeveiopmentotheIocaiSettiement
Stiateges.Inpaitcuiai,theIIIddnotimttsstiategestothosethatmghtbeunded
byCtzenshpandImmgiatonCanada.Instead,twasdecdedthatthestiateges
wouidbedeveiopedist,andvaiousundngoptonswouidbeconsdeiediatei
oitheieiatedstiategcactons.Inaddton,theIIIadoptedthebioaddentono
newcomeithathadpievousiybeendeveiopedbythewD1SSI,andddnotimttsei
toathiee-yeaioive-yeaisettiementtmeiame.(SeeDentononewcomeinths
iepoit.)Xccoidngiy,ouiIIIwaswiingtoiookatnewcomeineedsthioughoutthei
iecycie,andnotsmpiyduingthentaiphaseosettiement.
XsaiesuitothehoistcappioachadoptedbytheIII,thesettiementstiateges
deveiopedbytheCouncisweienotimtedtoseivcedeiveiystiateges.Ingeneiai,the
settiementstiategesdeveiopedbytheCouncisaiintotheoiiowngthieecategoies:
SeivceDeiveiy8CooidnatonStiateges
Iducaton8XwaienessStiateges
SystemcIssues8SocaiChangeStiateges
iuroav=viou 8
=ccrss
Newcomer
settlement is a long
process that extends
beyond the rst three
years after arrival
LponcompietonotheIocaiSettiementStiategydocuments,theCouncisshted
theiattentontothedeveiopmentoieiatedXctonIians.
Step 4 Development of Implementation Plans/Action Plans
XspaitothepiocesstodeveioptsXctonIian,eachCounciconductedthe
oiiowng:
CieatonoanXctonIiannngSubcommtteeoieachCounci,
DeveiopmentoaIieimnaiyXctonIiannngChaitbyeachSubcommttee,
CounciievewoempioyeiandkeystakehoideieedbackontheIocai
SettiementStiateges,
CounciievewandongongievsonotheIieimnaiyXctonIiannng
Chaits,and
CounciappiovaionaiXctonIians.
1oassstwththeCouncisactonpiannng,theIIIengagednaconsuitaton
piocesstoobtaneedbackiomkeystakehoideisontheIocaiSettiementStiateges.
1heIIIengagedtheseivcesothe1oiontowoikoiceInnovatonGioup(1wIG)to
conductnteivewswthempioyeistoobtanempioyeieedbackonkeysettiement
stiategesthatwouidiequieempioyeiengagementandcoopeiaton,andtoaisoobtan
theieedbackonnewcomeiempioymentmatteis.1he1wIGImpioyeikeseaich
kepoit,datedCctobei20I0,canbeoundonthepiojectwebsteatwww.1orontoL|.
com/Reorts.Inaddton,theIIIpiojectacitatoisconductednteivewswthve
undngbodesandaisowthvesocaipiannngoiganzatons/ieseaichgioupsto
obtantheieedbackontheIocaiSettiementStiateges.
1heIIIadoptedacommuntydeveiopmentappioachtotheactonpiannngand
mpiementatonpiocess.Xctonpiannngoiasngieoiganzatonotennvoivesa
ineai,somewhatdiectveappioach.Incontiast,theIIIembiacedaexbieand
paitcpatoiy,communtybasedappioachtothedeveiopmentotsactonpians.1hs
appioachaiiowsoiongongpiannngandpioitzatonduingthempiementaton
phaseby:
Cross-Council Committees & Working Groupsoimatteisaectngaiithiee
neghbouihoods,and
Neighbourhood Working Groupsoineghbouihood-speccmatteis.
Inaddton,thsexbiecommunty-basedappioachaisoaiiowsoimembei
oiganzatonstodeteimnehowandwhentheywiipaitcpatenvaiousstiategc
actonsbypiovdngthatthestiategcactvteswiibempiementedby:
Agency Championsasngieoiganzatonthatvoiunteeistoieadapaitcuiai
temoistiategcactvty,and
Multi-Agency Partnership Champions or Multi-Agency Working Groupstwooi
moieoiganzatonsthatvoiunteeitocometogetheitoieadapaitcuiaitemoi
stiategcactvty.
wthiespecttompiementatontmeiames,theIIIoiganzedtheXctonIians
ntothieestagesompiementatonnwhchStageIendsnHaich20II,Stage2iuns
iomXpii20IItoHaich20I2,andStage8staitsnXpii20I2.1heIIIdoes,howevei,
iecognzethatanumbeiotheappiovedsettiementstiategeswiiiequieaiongei
teimpeispectve.Xsaiesuit,theIIIexpectsthataddtonaistages(.e.,Stage+,Stage
,etc.)maybeaddedtotheXctonIiansntheutuie.Itscuiientiyexpectedthatthe
XctonIianswiibeievewedandadjustedbytheCouncisonanannuaibass,asiong
astheIIIsopeiatonai.
||| Introduction
Step 5 Implementation
1heIIIscuiientiynthentaistagesotsmpiementatonphase.1oacitatethe
shtiomthepiannngphasetothempiementatonphase,theIIIhasdeveiopedan
Impiementatoniiamewoik(seeXppendxC).
XsmentonednStep+above,theIIIsmpiementatonphasenvoivesthecieaton
oanumbeioCioss-CounciCommtteesandwoikngGioupsthatwiicontnue
piannngandpioitzatoniegaidngmatteisaectngaiithieeneghbouihoods,as
weiiasthecieatonoKeghbouihoodwoikngGioupsoineghbouihood-specc
matteis.Inaddton,theIIIsmpiementatonphasepiovdesoithedentcaton
oXgencyChamponsandHuit-XgencyIaitneishpChamponsthatwiivoiunteeito
ieadpaitcuiaitemsoistiategcactvtes.
XsaiesuitothesechangesntheIIIspiocessesandiamewoik,theioiesothe
IIICouncimembeisaiechangng.Duingthepiannngphase,Councimembeisweie
iesponsbieoiievewngieseaichandconsuitatons,dentyngneedsandgaps,and
deveiopngsettiementstiategesandactonpians.Duingthempiementatonphase,
CouncimembeiiepiesentatveswiioveiseewoikngGioupsandXgencyChampons,
montoithempiementatonotheXctonIians,andengagenastiategceedback
cycie.
1heoiiowngsasampieosomeothentaimpiementatonactvtesthataie
cuiientiyundeiway:
agencypaitneishpsuppoitngthesuccessuideveiopmentoadedcated
KewcomeiYouthSpacenIaikdaie,
Counciagencyhostngoupcomng6-sessontianngwoikshopseiesn
Haich20IIoiiontinestaonnewcomeimentaiheaith(sessonspiovded
ieebytheCanadanHentaiHeaithXssocatonsCpenngDooisIioject),and
agencyuseoIIIwebsteoinoimatonshaing,nciudng:()useotheIII
webstebyIIIagencesandwoiknggioupstocieateCommuntySeivces
Hapsandtoconductseivcenventoies,()cuiientdeveiopmentoan
IventsCaiendaiwheiepaitneioiganzatonscandiectiyposttheione-tme
events,and,()cuiientdeveiopmento}obIostngspagewheiepaitnei
oiganzatonscandiectiyposttheijobopenngs.
Project Learnings
SncethestaitothentatvenSeptembei2000,thewestDowntown1oiontoIII
hassuccessuiiycompietedtsntaideiveiabiesandhasaisoieainedsomempoitant
iessonsaiongtheway.Someothekeypiojectieainngsothsntatvenciude:
Transparent and Inclusive Processes & Community Development Approach
CuiIIIbenettediomengagngntianspaientandnciusvepiocesses
thioughoutthentatve.CouncimembeisdentedtheIIIscoiiaboiatve,
consensus-buidngappioachasoneothekeystiengthsothentatve.1hs
appioachsuppoitedtiustandopennessamongCouncimembeis,andwas
consstentwththempiementatonoacommuntydeveiopmentappioach
nwhchaiipaitcpatngmembeishaduiistandngandoppoituntyto
contibuteasCouncimembeis.
Consultations with NewcomersCuiIIIengagednsgncantconsuitaton
piocesseswthnewcomeis,bothnIngishandnseveiaiotheiianguages.
XnumbeiotheCouncimembeiagencyiepiesentatvesnvoivedntheIII
aieaisonewcomeis.1hsnewcomeinvoivementenabiedtheIIItomantan
anewcomei-ocusedappioachnthedeveiopmentotsIocaiSettiement
StiategesandieiatedXctonIians.Inaddton,theIIIhassncedeteimned
thattwouidbenetiomexpandngthenvoivementonewcomeisnthe
III,andsactveiyieciutngnewcomeistojontheIIIasCouncimembeis
duingthempiementatonphaseothepioject.
Designated Member Agency RepresentativesCouncimembeioiganzatons
weieiequiedtodesgnateasngieiepiesentatvetostontheCounci(s).1hs
seivedtomantancontnutyopaitcpatonntheIIIpiocesses.Ingeneiai,
thedesgnatedCouncimembeiiepiesentatveshavebeentiemendousiy
commttedtotheIII,andthshasbeencitcaitothesuccessothentatve.
Involvement of Decision-MakersCouncimembeioiganzatonsweieasked
(aithoughweienotiequied)todesgnateHanagei-oiDiectoi-ieveista
membeistostontheCouncis.1hsnvoivementodecson-makeis
contibutedtotheabityotheCouncistomoveoiwaidonkeymatteis
wthoutunduedeiays.1hswasaisobaiancedwththenvoivementosome
iontinestamembeiswhoweieabietokeeptheCounciscognzantothe
day-to-dayieaitesonewcomeisandiontinesta.
Strong & Committed Project Management Committee1hemembeiso
theIiojectHanagementCommtteeweieexceptonaintheiieveio
commtmenttotheIII.1heIiojectHanagementCommtteemembeis
dedcatedsgncantaddtonaihouis,oveiandabovetheipaitcpatonas
membeisooneothethieeCouncis,topiovdethentatvewthgudance,
oveisghtandieadeishp.
Trustee Agency that is ParticipatoryXs1iustee,St.StephensCommunty
Houseencouiagedapaitcpatoiy,communtydeveiopmentappioachtothe
ntatve.Xsaiesuit,aiiCouncimembeisexpeiencedhavnguiistandng
tocontibuteandshapethepiojectandtsoutcomes.1hsstiongiysuppoited
consensus-buidng,ieiatonshp-buidng,tiustandpaitcpatonamongthe
paitneioiganzatons.Inaddton,iiSnciaissuppoitveieadeishpasthe
ChaiotheIiojectHanagementCommttee,andthepimaiyiepiesentatve
othe1iusteeXgency,hasbeencitcaitothesuccessothentatve.
External Project Facilitators1heIiojectHanagementCommtteeengaged
theseivcesoexteinaipiojectacitatois.ecausetheyweienotinkedto
anypaitcuiaioiganzaton,thepiojectacitatoisweieseenasseivngthe
nteiestsotheIII,iatheithanthenteiestsoagvenagencyoioiganzaton.
Xgan,thssuppoitedanexpeienceotiust,equaity,andieeanduii
paitcpatonamongthepaitneioiganzatons.
Frontloaded Resources1heIIIbudgetdeveiopedbythe1iusteeXgency,and
undedbyCtzenshpandImmgiatonCanada,wseiypiovdedoisucent
iesouiceseaiiynthepiojecttosuppoitastiongpiojectniastiuctuieandthe
acqustonodetaiedieseaich.1heuseotheiontioadediesouicesnciuded
thedeveiopmentotheIIIwebste(whchsusedtoacitatecommuncatons
anddocument-shaingwthCouncimembeis),andthehingoieseaich
consuitantstoconductoimaiandcompiehensveieseaich.
urwcovra
srvvtrvruv
Research
demonstrates that
newcomers in the
country less than 5
years encounter the
greatest challenges
in terms of language,
nding employment,
and accessing health
services
||| Introduction
Denition of newcomer
ioirniiciiosisoirniwestDowntown1oiontoIocaiImmgiatonIaitneishp,
newcomeisdenedasanyndvduaiboinnanotheicountiy:
a) whohasmovedtoCanadaandcuiientiyiesdesnCanada,oi
b) whocuiientiyivesnanotheicountiywththententonomovngtoCanada
ntheneaiutuie,
notnciudngvstoiswhontendtoieaveCanada,andoiegnstudentswhontendto
ieaveCanada.
Xccoidngiy,ouidentononewcomeinciudes,butsnotimtedto:
Sponsoiedamiymembeis
Inteinatonaiiytianedpioessonais
Inteinatonaiiytianedskiiedwoikeis
Conventonieugees
keugeeciamants
1empoiaiywoikeis
Ive-ncaiegveis
usnessmmgiants
Iiovncainomnees
Iiotectedpeisons
ioiegnstudentswhontendtostaynCanada
ImmgiantsateihavngbecomeCanadanctzens
XnyotheindvduaiwthoiseekngpeimanentiesdencenCanada
||| Kensington-
Chinatown-Annex
botograb rov|ueu by St. Stebeos Commuo|ty louse
||| Kensington-Chinatown-Annex
Neighbourhood
1niKinsincron-Cnin\rown-XnnixaieageneiaiiyiunswestiomYongeStieetto
athuistStieet,andnoithiomIakeCntaiotoSt.CiaiXvenuewest,andnciudesthe
oiiowngocaiCtyo1oiontoneghbouihoods:
ayStieet
wateiiont
Kensngton-Chnatown
Lnveisty
wychwood
Xnnex
CasaIoma
kens|ngton-Cb|natown-Annex
Council Members (2uu02ulu)
1niKinsincron-Cnin\rown-XnnixCocnciisoneothieeKeghbouihood
IaitneishpCouncisndowntownwest1oiontooimedtodeveiopstiategesthat
cooidnateandenhanceseivcedeiveiytonewcomeis.
Councimembeis(2000to20I0)nciuded:
XCCISImpioyment
XicanCanadanSocaiDeveiopmentCounci
CanadanCentieoiIanguageandCuituiaiStudes
CentieoiXddctonandHentaiHeaith
CentieoiInoimaton8CommuntySeivcesoCntaio
Centieiancophonede1oionto
CuituieInk
iC}keugeeCentie
}obStait
}\S1oionto
IaIasseieiie
ScaddngCouitCommuntyCentie
SkiisoiChange
St.StephensCommuntyHouse
1heCioss-CuituiaiCommuntySeivcesXssocaton
1heKensngtonHeaithCentie
1oiontoCathoicDstictSchooioaid
1oiontoCommunty8CuituieCentie
1oiontoCommuntyHousng
1oiontoDstictSchooioaid
1oiontoImpioymentandSocaiSeivces
1oiontoIubicHeaith
1oiontoIubicIbiaiy
LnveistySettiementkecieatonCentie
womensHeaithnwomensHands
woikeisXctonCentie
YHCXoGieatei1oionto
visiou 8
covvivvruv
We believe that
the responsibility
for creating and
sustaining a
welcoming community
for newcomers in
downtown west
Toronto is shared
by all community
stakeholders
Local settlement strategy
1
heKensngton-Chnatown-XnnexCouncisoneothieeneghbouihood
paitneishpcounciscieatedaspaitothewestDowntown1oiontoIocai
ImmgiatonIaitneishp.1heCounciwasspeccaiiymandatedtodesgn
acooidnated,compiehensveandstiategcappioachtommgiaton
andntegiatonthattstheneedsotheiocaicommunty,nciudngthe
deveiopmentoaIocaiSettiementStiategyandaieiatedImpiementatonIian.
1heCounciscommttedtotheavaiabityoamatixoseivcesoinewcomeis
ntheiocaiaieaonethatsuppoitsnewcomeichoceandpiovdesnewcomeiswth
compiementaiy,hoistc,andnnovatveseivcesthatiespondtotheichangngneeds
thioughouttheiiecycie.1heCounciacknowiedgesthatdeientgioupsmayhave
speccneedsthatiequiespecaizedappioachesoiattenton.Xspaitothsseivce
matix,wesuppoitacompiementaiynetwoikodveiseseivcepiovdeisiocatednthe
aiea,nciudngagencesthataieethno-specc,muitcuituiai,iancophone,women-
specc,sngie-seivce,muit-seivce,iaige,smaii,IG11,etc.
1heCouncisaisocommttedtomantanngthehstoiyandexpeitseotheiocai
communtysweii-estabishedmxoseivcesthatattiactnewcomeistotheaieadueto
thevaietyandhghquaityoseivcesandpubictianspoitaccessbity.Inaddton,
theCouncibeievesthatnewcomeis,iegaidiessotheimmgiatonstatus,shouid
haveaccesstoseivcesthatbuidontheiassetsanduiiyiespondtotheineeds.
Settlement Strategy 1 Partnerships & Coordination
Support collaboration, cooperation and partnership in the delivery of
services to newcomers in the area
Cooidnatedpaitneishpsoideiveiyosettiement,empioyment,andengish
ianguagetianngseivces
Impioymentseivcepiovdeipaitneishps(jobdeveiopment)
Ingishianguagetianngcoopeiaton(mpiovedieeiiais)
Compiementaiy8hoistcseivcesthioughpaitneishpswth:
Iong-teimcaieacites,youthdiop-ncenties,heaithcaiecenties,mentai
heaithpioessonais,iocaischoois,iegaicincs,ath-basedcommuntes,
etc.
Cooidnatedianguageavaiabity8enhancedtneiantseivces
Coiiaboiatvemateiais,admnstiatvetoois8IIIwebstetoois
Deveiopmentocoiiaboiatonmeasuies/metics
Suppoitoiundeicoiiaboiaton
Settlement Strategy 2 Labour Market & Employment
Support the removal of barriers to employment and skills training for
newcomers in the area
Ixpandnnovatve8occupaton-speccempioymentseivces
visiou 8
covvivvruv
Our service matrix
maintains and builds
on the local areas
agency history and
expertise and includes
a complementary
network of service
providers
Cnstewoikpiaceengishianguagetianngandsuppoit
Documentcoaches,tiaveiingtianngbus,onsteciasses,conveisatonai
woik-ieiatedISI,ISI8pioessonaiassocatons
Inhancedempioyeieducatonandengagement
Incieaseundeistandngo()benetsohingnewcomeis,and()how
empioyeiscanieducechaiiengesacedbynewcomeisnwoikpiace
Kewcomei-ocusedentiepieneuishppiogiamsandsuppoits
Suppoitsoinewcomeiyouthempioymentandtianng
Xddtonaicientsuppoits(chidmndng,tianngcosts,11C)
Suppoitoispeedyaccesstoacciedtaton
Suppoiteimnatonocanadanexpeienceiequiementasahumanights
ssue(dscimnatonssues,iegaitestcases)
Settlement Strategy 3 Language Services
Expand access to suitable English language training services and support
adjustments to provincially funded English language training programs
to meet and be consistent with the standards of federally funded
programs
IncieasednoimaioiconveisatonaiIngishtianng
Issue-speccIngishianguagetianng
Ixampies:Ingishianguagetianngandmanagngyouiheaith,oi
paientngskiis,oiundeistandngwoikeisights,etc.
IncieasedhghieveiIngishianguagetianng8enhancedianguagetianng
IncieasediocaiaccesstoIngishianguageassessment
Suppoitconsstencynieaineiassessments8outcomes
Suppoitequaity8consstencynedeiaiandpiovncaitianngsuppoits8
iesouices
Settlement Strategy 4 Services Regardless of Immigration Status
Build on the assets of and respond to the service needs of newcomers
in the area with precarious immigration status, including newcomers
without immigration status, refugee claimants, and temporary workers
SuppoitchangetoCtzenshpandImmgiatonCanadasseivceeigbity
iequiements
Suppoitieguiaizatonpiocessesoipeopiewthoutmmgiatonstatusivng
ncanada
Suppoitaccesstoheaithcaieoinon-nsuied
Settlement Strategy 5 Health Services & Dental Care
Increased access to culturally competent health care services and access
to dental care services for newcomers in the area
Seivcedeiveiypaitneishpswthheaithcaiepiovdeis
Deiveicuituiaicompetencytianngtoheaithcaiepiovdeis
SuppoitoiIHIK-undedcuituiaiiycompetentnteipietatonseivces
SuppoitdeveiopmentontegiatedheaithpianoinewcomeisbyiocaiIHIK
Suppoitexpansono1oiontoIubicHeaithsdentaiseivcestoiow-ncome
aduits
Suppoitexpandedheaithcaiepiomotontonewcomeis
Suppoiteimnatonothiee-monthCHIIwatngpeiod
Suppoitheaithcaieoinon-nsuied/non-status
Inciudng:()expandedcommuntyheaithcentieundng,()oimai
inkagesbetweencommuntyheaithcentiesandhosptais,and()suppoit
oiexstngsocaichangenetwoiks
Settlement Strategy 6 Mental Health, Addictions & Emotional
Supports
Address need for culturally competent mental health promotion and
supports and addictions services for newcomers in the area
Cieatonociss8suppoitvecounseiingpostonsnnewcomeiseivce
agences
Insuiecientpivacy8condentaity(e.g.,neutiaioceiocaton)
Deiveiannuainoimatonexchangeaddctonsandmentaiheaithtianng
sessons
Settiementwoikeisshaiecuituiaicompetencyknowiedge
Xddctons8mentaiheaithexpeitsshaieknowiedge
Seivcedeiveiypaitneishpswthmentaiheaithpiovdeis
Deiveinewcomeieducatoncampagnonanxety8stiess
Suppoitnciusononewcomeivocesnnatonaiandpiovncaimentai
heaithpiannng
Settlement Strategy 7 Family Services & Legal Services
Respond to the service needs of newcomers in the area relating to family
breakdown
Cooidnateddeiveiyocuituiaiiycompetentamiyseivcesoinewcomeis
Incieasedamiybieakdownateiaiivai
kesuitngncieasenionepaientamies
Keedoiamiyieuncatonseivces
Seivcedeiveiypaitneishpswthiegaicincs
iamiybieakdown,mpactommgiatonsponsoishpbieakdown,chid/
spousaisuppoit,ieiatedieugeeciamantssues
Seivcepaitneishpstoaddiesssoiaton
Settlement Strategy 8 Social Change
Support existing social change networks (i) to promote improved
income security, housing stability, and food security for newcomers, and
(ii) to address issues of gender equity, racism, discrimination, and all
forms of oppression faced by newcomers in the area
Incomesecuitytonciude(butnotimtedto)suppoitoi:
Iensonieoimoinewcomeisenois
LpdatngandexpandngthepiovncaiImpioymentStandaidsXctto
nciudeandpiotectpeopienpiecaiouswoik
Incieasedenoicementoouibascpiovncaiiabouistandaidstoensuie
thepiotectonowoikeisniow-wageandpiecaiouswoik
Settlement Strategy 9 Newcomer Seniors
Build on the assets of and respond to the unique service needs of
newcomer seniors in the area
Incieasedseivcesaddiessngnewcomeisenoissoiaton
Incoopeiatonwthath-basedgioups,muncpaiacites,etc.(e.g.,
nteigeneiatonaipiogiams,socaipiogiamstoheipsenoisbepaito
actvesocety,etc.)
Seivcedeiveiypaitneishpswthiong-teimcaieacites
Campagntoeducatenewcomeisiegaidngiong-teimcaie(andtheiacko
mpactonsponsoishpaiiangements)
Suppoitoisutabiehomecaieoinewcomeisenois
Suppoitoisutabiecaiegveisuppoitoinewcomeiamiescaingoi
senois
Settlement Strategy 10 Youth, Children & Families
newcomer youth, children, and families in the area
Incieasedseivcesaddiessngnewcomeiyouthsoiaton
Ianguage-oicuituie-speccyouthpiogiams,peeisuppoit,iecieaton
SpecaizedIngishianguagetianngoinewcomeiyouth
Combneianguagetianngwthtutoingnschooisubjects
Kewcomeiyouthaccesstohgheieducaton8empioyment
Iathwaystoeducatonpiogiam,accesstotiades,educatonaischoiaishps
Innovatveandyouth-nciusveoutieach8seivcedeiveiy
Chid-iendiy8muitgeneiatonaiagencyenvionments
Inciudngncieasedchidmndngandchidmndngaccessoiaii
caiegveis,nciudnggiandpaients
Incieasedseivcesiespondngtodeientamiystiuctuies
Suppoitcampagnsoiaoidabie8exbiechidcaie
urwcovra sruioas
Newcomer seniors
may face specic age-
related challenges,
including loss of
autonomy and loss
of social and cultural
networks
Settlement Strategy 11 Newcomer Women
newcomer women in the area
Incieasedseivcesaddiessngnewcomeiwomenssoiaton
Deveiopmentandpiomotonoseivcesdesgnedtoiespondtothespecc
needsonewcomeiwomen
Cieatonoagencyseivceenvionmentsthataieweicomngandsuppoitve
oinewcomeiwomen
Settlement Strategy 12 Social Inclusion
Enhance Kensington-Chinatown-Annex as a welcoming community for
newcomers by promoting an understanding of, and commitment to, the
social inclusion of newcomers
Imbedsocainciusonnouiseivcedeiveiycuituie
wittenoicieaiagencycommtment
Socainciusontoois
Socainciusonmeasuiesoimetics
Iiomotenewcomeipaientsundeistandngoschooisystems,eaiiychidhood
educaton,andhgheieducaton
1iansettiementwoikeisontheseaieas
Iducatoncampagntoosteiundeistandngosocainciuson8whyts
ciucai
Settlement Strategy 13 Marginalized Newcomers
Address the needs of marginalized newcomers in the area
Specaizedoutieachoimaignaizednewcomeis(nciudngnewcomeis
wthdsabites,oideiwoikeis,sngiepaients,newcomeisexpeiencng
homeiessness,andIG11newcomeis)
Seivcedeiveiypaitneishpswthdsabityseivces,IG11seivces,
sheiteis,diop-nsandotheismiaiseivcepiovdeis
Settlement Strategy 14 Experience of Violence
Respond to needs of newcomers impacted by violence (including elder
abuse, child abuse, partner abuse, bullying, and human trafcking)
Deiveiyoannuainoimatonexchangetianngsessons(annuai
coneience)
Xbuse/voienceexpeitsshaieknowiedge
Seivcedeiveiypaitneishpswthieievantseivcepiovdeis
womenssheiteis,chidiensadsocety,poiceseivces
Suppoitupdatngopiotocoistoensuieiesponsvetonewcomeineeds
Suppoitoiaccesstoncomesuppoitsoipeopieaectedbyvoience
niscaiviu=viou
One of the
most serious ways
newcomers are socially
excluded is through
discrimination
Glossary
Stage 1 Septembei,20I0toHaich8I,20II
Stage 2 XpiiI,20IItoHaich8I,20I2
Stage 3 StaitngXpiiI,20I2
KCA Council Kensngton-Chnatown-XnnexCounci
PT Council Iaikdaie-1intyCounci
BJ Council iooi-}unctonCounci
KCA Agency Champion XnagencyontheKensngton-Chnatown-XnnexCouncithatagieestocompietea
paitcuiaitask,deveiopaseivce,oiieadapaitcuiaissueoitopcaieaonbehai
otheKCXCounci
WDTLIP Agency Champion XnagencynthewestDowntown1oiontoIocaiImmgiatonIaitneishpthat
agieestocompieteapaitcuiaitask,deveiopaseivce,oiieadapaitcuiaissueoi
topcaieaonbehaiotheentieIII
KCA Agency Partnership 1wooimoieagencesontheKensngton-Chnatown-XnnexCouncithatagiee
towoiknpaitneishptocompieteapaitcuiaitask,deveiopaseivce,oiieada
paitcuiaissueoitopcaieaonbehaiotheKCXCounci
WDTLIP Agency
Partnership
1wooimoieagencesnthewestDowntown1oiontoIocaiImmgiaton
Iaitneishpthatagieetowoiknpaitneishptocompieteapaitcuiaitask,deveiop
aseivce,oiieadapaitcuiaissueoitopcaieaonbehaiotheentieIII
KCA Working Group XwoiknggioupcomposedoiepiesentatvesoKCXCouncimembeiagences
andotheinteiestedpaitesthatsiesponsbieoicompietngapaitcuiaitaskoi
ieadngapaitcuiaissueoitopcaieaonbehaiotheKCXCounci
WDTLIP Working Group XwoiknggioupcomposedoiepiesentatvesoIIImembeiagencesandothei
nteiestedpaitesthatsiesponsbieoicompietngapaitcuiaitaskoiieadnga
paitcuiaissueoitopcaieaonbehaiotheentieIII
PMC 1heIiojectHanagementCommtteeothewestDowntown1oiontoIocai
ImmgiatonIaitneishp
Action Plan
STRATEGY #1 PARTNERSHIPS & COORDINATION: Support collaboration,
cooperation and partnership in the delivery of services to newcomers
WHO WHEN
wD1III-wdeIaitneishps8CooidnatonCommttee:
Deveiopavaiues-basediamewoiktosuppoittheestabishmentoa
genuneCoiiaboiatonCuituie,nciudngciaicatonotheIIIsioien
suppoitngpiojectcooidnatonandundngpioposais
Deveiopweb-basedcoiiaboiatontoois,asweiiascoiiaboiatvepiogiam
mateiaisandadmnstiatvetoois
Suppoitundeicoiiaboiaton
wD1III-wde
Iaitneishps8
Cooidnaton
Commttee
Xiistages
ConductpiotpiojectonthedeveiopmentoaCommonkeeiiaiioimonbehai
oentieIII
I1Counci Stage2
Ixpioieanddeveiopwaystosuppoitagencesandagencypaitneishpsn
deveiopngandbengundedtodeiveinewseivces(e.g.,paitneishpadsand
suppoits,undngsuppoitietteis,etc.)
wD1III-wde
Iaitneishps8
Cooidnaton
Commttee
XiiStages
Cveiseethemantenanceandenhancementothepiojectwebste,andtsuse
asaundamentaitooioicooidnatonandcoiiaboiatonamongagencesn
downtownwest1oionto
wD1III-wde
Iaitneishps8
Cooidnaton
Commttee
XiiStages
Seestepsthioughoutthschaitoiactonsiegaidngcoiiaboiatonand
paitneishpsnseivcedeiveiy
STRATEGY #2 LABOUR MARKET & EMPLOYMENT: Support the removal of
barriers to employment and skills training for newcomers in the area
WHO WHEN
ConductoneoimoieCioss-CounciImpioymentSeivcesIiannngSessonsto
suppoitcommuncatons,ssuedentcaton,andshaienoimatonamong
seivceagences.Sessonstonciudedscussonsiegaidng:
Innovatveandoccupaton-speccempioymentseivces
CnstewoikpiaceIngishianguagetianngandsuppoits
Kewcomeiyouthempioymentandtianng
Sessonstobeusedtoconimknownseivcegaps,andtodeveioppiogiamdeas
tosuppoitthedeveiopmentonewseivcesoipiotpiojectsoinewcomeisn
downtownwest1oionto
IHCoiwD1III
IabouiHaiket
woikngGioup
Staitng
StageI
WHO WHEN
Conductab-annuaipiocesstoupdatetheIIIieseaichonnewcomeisandthe
iabouimaiket
wD1IIIwde
Iducaton,
Xwaieness
8keseaich
Commttee
IveiyCthei
Yeai
Cveiseethecompiehensveupdatngotheempioymentseivcescontanedn
thewebstesSeivcesDiectoiy,andusethsasthebassoithedeveiopmento
annventoiyonewImpioymentCntaioseivcesndowntownwest1oionto
wD1IIIIaboui
Haiketwoikng
Gioup
StageI
Fostering a strong commitment and strategic partnerships
iosteiastiongcommtmentandstiategcpaitneishpsonthepaito
empioymentseivcepiovdeis,settiementagences,woikeisightscenties,and
empioyeistopiovdeavaietyandcontnutyoseivcescapabieoiespondng
todveisecientsaccoidngtocientspecaizaton,backgiound,andieveio
educaton,nciudngbutnotimtedto:
Incieasedbidgngpiogiamsandcoopeiatvewoikpiacements
Kewcomei-ocusedentiepieneuishp8sei-empioymentpiogiamsand
suppoits
wD1IIIIaboui
Haiketwoikng
Gioup
XiiStages
Iniesponsetodentedseivcegaps,seekundnganddeiveinewand
nnovatveoioccupaton-speccempioymentseivcesntheaiea,nciudng
butnotimtedtoseivcespiovdednpaitneishpwthotheiagencesand
specaizedseivcesoinewcomeiwomen
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
Iniesponsetodentedseivcegaps,seekundnganddesgnanddeiveinew
bidgngpiogiamsoicoopeiatvewoikpiacementsntheaiea,nciudngthose
thatcombneskiistianngandIngishianguagetianng,andaisonciudng
butnotimtedtoseivcespiovdednpaitneishpwthotheiagences
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
Iniesponsetothedentedseivcegaps,seekundnganddeiveinewseivces
andsuppoitsoinewcomeientiepieneuisandsei-empioyednewcomeisn
downtownwest1oionto
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
Iiomoteandosteithenciusononoimatonaboutwoikeisightsn
settiementandempioymentpiogiams
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
StageI
WHO WHEN
Onsite Workplace English Language Training and Support
Identyoiganzatonsnteiestednpaitcpatngnoneoimoiepaitneishpsto
piovdeonstewoikpiaceIngishianguagetianngandsuppoit.
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
StageI
Seekundnganddeveioponeoimoiepiotpiojectstodesgnandtestonste
woikpiaceIngishianguagetianngandsuppoitseivcessuchas:
Document8CanadanwoikpiaceCuituieCoachestosuppoitnewcomeis
njobietenton
ItneiantSeivces(peihapsa1iaveiing1ianngusoiISIonwheeis)
CnstewoikpiaceIngishianguagetianngciasses
wD1IIIXgency
Iaitneishps
Stage2oi
Stage8
Deveiopapostonstatementthatdemonstiatesanundeistandngoempioyei
needsandthebenetsoonstewoikpiaceianguagetianngoiempioyeis.
(Consdeinciudngnoimatononanytaxbenetsthatmaybeavaiabieto
paitcpatngempioyeis.)
wD1IIIIaboui
Haiketwoikng
Gioup
Stage2
Cnceempioyeisuppoitandpiogiamundnghasbeenobtanedoionste
ciasses,deveiopianguagetianngstiuctuieandcontenttaioiedtotheneeds
otheempioyeis.Xtthattme,aisodeteimnepiogiamiogstcsanddetais
(.e.,wheie,when,ciasssze,iequency,paitcpantncentves,etc.)Insuie
thatpiogiamnciudescieaidentcatonotheioiesandiesponsbitesothe
empioyeisveisusthoseotheianguagetianngpiovdei(s).
wD1IIIXgency
Iaitneishp
Staitng
Stage2
CiaiythepaiameteisothesuppoitthatwouidbepiovdedbyDocument8
CanadanwoikpiaceCuituieCoaches(.e.,thescopeothedocumentsuppoit
andwoikpiacecuituiesuppoit).
wD1IIIIaboui
Haiketwoikng
Gioup
Stage2
Employer Education & Engagement
Ingagenempioyeieducatonandtianngtoeducateempioyeisiegaidng
thebenetsohingnewcomeisandhowtoieducewoikpiacechaiiengesoi
newcomeis
Xppioachempioyeisthioughtheipioessonaiassocatonsandieguiatoiy
bodes
woikwthieguiatoiybodestoamiaizethemwthciedentaiandtianng
equvaiences
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
Stage2
Seekempioyeisuppoitoincieasedwoikoppoituntes wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
Stage2
WHO WHEN
IimnateempioyeiieianceonCanadanexpeienceiequiementasaHuman
kghtsssue(dscimnatonssues,iegaitestcases):
IstabishaCioss-CounciSub-Giouptoconductanempioyeiawaieness
campagntoosteiandpiomoteaieductonnempioyeiieianceon
Canadanexpeienceasahingiequiement
InpontwheieCanadanexpeiencemaybeacodewoidoi
dscimnaton.Ithscouidoimthebassoaiegaichaiienge,expioiethe
possbityowoikngwthiegaicincs,oiotheioiganzatonsiegaidngths
ssue
Cioss-Counci
Sub-Gioup
Iaitneishp
wthIegai
Cincsoi
Ctheis
Staitng
Stage2
Stage2oi
Stage8
Conductacoiiaboiatvecampagntoncieaseempioyeisusageothepie-
scieenngandieciutmentseivcesoeiedbyempioymentseivcepiovdeis:
campagntoosteiandpiomoteaccuiatepeiceptonsandundeistandngs
oempioymentseivceagencesandtheiseivces
Cioss-Counci
Sub-Gioup
Staitng
Stage2
Newcomer Youth Employment and Training
Suppoitinkagesbetweennewcomeiseivceagencesandyouthempioyment
seivcesbydeveiopngaistoyouthempioymentseivcesandpiovdng
oppoituntesoidscusson
KCXYouth
8iamies
woikngGioup
Staitng
StageI
Iiomoteacommtmentbyseivcepiovdeistodeveiopandencouiage
mentoishpbetweennewcomeiyouthandCanadans(asonewaytoget
newcomeiyouthtocomeoutotheicuituiaicomoitzones)
KCXYouth
8iamies
woikngGioup
Staitng
StageI
keseaichavaiabieavenuestoundyouthncomesuppoitsoiyouthtianng
piogiamsandyouthempioymentpiogiams
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
StageI
Iniesponsetodentedseivcegaps,seekundnganddeiveinewseivcesand
suppoitsoinewcomeiyouthempioymentandtianng.Insuiethattheyouth
piojectsnciudepiocessestoengagenewcomeipaients
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
WHO WHEN
Other
wD1III-wdeIducaton,Xwaieness8keseaichCommttee:
Impioyeieducaton8tianngtoeducateempioyeisiegaidngthe
benetsohingnewcomeisandhowtoieducewoikpiacechaiiengesoi
newcomeis(aisoseeabove)
IimnatonoempioyeiieianceonCanadanexpeienceiequiement
asaHumankghtsssues(dscimnatonssues,iegaitestcases)(aisosee
above)
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
wD1III-wdeSystemcIssues8SocaiChangeCommttee:
Speedyaccesstocaieeiacciedtatonoinewcomeis
Xddtonaicientsuppoitsnempioymentseivces(.e.,chidmndng,
tianngcosts,stpends,11C,etc.)
iundngsystemsthatsuppoitcoiiaboiatonandieducentei-agency
competton
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #3 LANGUAGE SERVICES: Expand access to suitable English
language training services and support adjustments to provincially funded
English language training programs to ensure they meet and are consistent
with the standards of federally funded programs
WHO WHEN
CveiseethecompiehensveupdatngotheIngishianguagetianngseivces
contanednthewD1IIIwebstesSeivcesDiectoiy,andusethsasthebass
oimpiovednoimatonshaingandieeiiaisamongagencesandoithe
deveiopmentonventoiesotheoiiowngseivcesntheaiea:
ConveisatonCicies
IoweiIevei8Iteiacyianguagetianngseivces
HghIeveiIngishianguagetianngseivces
InhancedIanguage1ianng(II1)seivces
wD1III
Ianguage
Seivces
woikngGioup
Staitng
StageI
Increased Informal or Conversational English Language Practice
or Training & Issue-Specic English Language Training
Identy:
possbieieskiistopcsthatcanbecombnedwthconveisatonaiIngish
IanguageIiactceoi1ianngCppoituntes,oithatcouidbenciuded
nieguiaiIngishianguageciasses(e.g.,paientngskiis,woikeisights,
undeistandngtheeducatonsystem,ctzenshptianng,undeistandng
CtyHaii,etc.),and
knowngapsnoppoituntesoiconveisatonaiIngishIanguageIiactce
oi1ianngCppoituntes(StageIInventoiykevew)
wD1III
Ianguage
Seivces
woikng
Gioup
Staitng
StageI
WHO WHEN
IdentyanddocumentbestpiactcesnConveisatonCicies(e.g.,ieciutng,
tianng,andmanagngvoiunteeiISItutoisandvoiunteeiswhoiead
conveisatoncicies),anddeveiopaCodeoConductoiConveisatonCicies
(e.g.,ConveisatonCicieswiinotbecanceiiedtomeetotheiagencyneeds)
wD1III
Ianguage
Seivces
woikngGioup
Staitng
StageI
DeveiopandseekundngtodeiveinewconveisatonaiIngishIanguage
Iiactceoi1ianngCppoituntesoiacompiehensveConveisatonCicie
Iiogiam,possbiynciudngthedeveiopmentocommoniesouicesoi
ConveisatonCicies
Xgency
Champons
oiXgency
Iaitneishps
Stage2
Deveiop(andseekundngneeded)toconductapiotpiojectoithecieatono
aSpeakeisuieaudentyngspeakeiswhoaieavaiabietoconductwoikshops
oinoimatonsessonsonkeytopcswthIngishianguageciasses
wD1III
Ianguage
Seivces
woikngGioup
Stage2
DeveiopandseekundngtodeiveitianngoivoiunteeiConveisatonCicie
IeadeisandISItutoisntheaiea
wD1IIIXgency
Champonoi
IIIXgency
Iaitneishp
Stage2oi
Stage8
Xssesswhetheitheiehasbeenanncieasenand/oimpiovemento
ConveisatonCicieoppoituntesbycompaingcuiientoppoituntestothose
dentedntheStageIInventoiykevew
wD1III
Ianguage
Seivces
woikngGioup
Stage8oi
Stage+
Increased High Level English Language Training
ChamponthessueoncieasedhghieveiIngishianguagetianng8
enhancedianguagetianngonbehaiotheentieIII
KCXCounci XiiStages
ConductoneoimoieCioss-CounciIanguage1ianngIiannngSessonsto
suppoitcommuncatons,dentyngssues,andshaingnoimatonamong
seivceagences.InciudedscussonsocusedonhghieveiIngishianguage
tianng8Inhancedianguagetianng.
IHCoiwD1III
woikngGioup
StageI
Compienoimatonandmateiaistosuppoitncieasedundngohghievei
IIKC/ISIandII1aciossthewD1III
wD1III
Ianguage
Seivces
woikngGioup
StageIoi
Stage2
WHO WHEN
Seekundng8desgnanddeiveiaddtonaihghieveiIIKC/ISIandII1
tianngpiogiams
Xgency
Champons
oiXgency
Iaitneishps
Stage2
SuppoitCounciagencesnteiestedncieatngandpiovdnghghieveiIIKC/
ISIandII1piogiams,paitcuiaiiytheyaiedemonstiatedtoiiandented
gapnseivce
KCXCounci Stage2
Increased Local Access to English Language Assessment
ChamponthessueoncieasediocaiaccesstoIngishianguageassessmenton
behaiotheIII
}Counci Staitng
StageI
Other
Iiomoteawaienessothecompiextyoianguageacqustonandothe
iong-teimianguagepiocencyneedsonewcomeis
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
Iiomoteconsstencynieaineiassessmentsandoutcomes
Iiomoteconsstencynedeiaiandpiovncaitianngsuppoitsand
iesouices
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #4 SERVICES REGARDLESS OF IMMIGRATION STATUS:
Build on the strengths of and respond to the service needs of newcomers
with precarious immigration status living in the area, including newcomers
without immigration status, refugee claimants, and temporary workers
WHO WHEN
Ixpioieoptonsoimpiovngseivcesoinewcomeiswthoutstatus wD1III
woikngGioup
StageIoi
Stage2
IiomotechangetoCtzenshpandImmgiatonCanadasseivceeigbity
iequiements
Xdvocateoimpiovedaccesstoheaithcaieoinon-nsuiedndvduaisand
amies
Ixpioieieguiaizatonpiocessesoipeopiewthoutmmgiatonstatus
ivngnCanada
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #5 HEALTH SERVICES & DENTAL CARE: Increase access to
equitable and culturally competent health services and access to dental
care services for newcomers in the area
WHO WHEN
Service delivery partnerships with healthcare providers
KCXCouncitochamponbioadei,cioss-counciheaithseivcessuesonbehai
otheentieIII
KCXCounci Staitng
StageI
Identyandievewexstngcoiiectonsonoimatononheaithseivcesand
paitneishps.Iossbiesouicesnciude(butaienotimtedto):1oiontoCentiai
IocaiHeaithIntegiatonKetwoik,westIndLibanHeaithXiiance,Coiiegeo
IhyscansandSuigeonsoCntaio,SocaiIiannngCouncis,oaidoHeaith,
IocaiHeaithCommttees,IubicHeaithDepaitment
KCXHeaith
Seivces
woikngGioup
Staitng
StageI
Cniynecessaiy,conductannventoiyievewtodentytheexstngseivce
paitneishpsbetweennewcomeiseivceagencesandheaithseivcepiovdeisn
Kensngton-Chnatown-Xnnex.Xnynewnventoiyshouidnciudenoimaton
onhouisoseivces,ianguagesspoken,whoseigbietoieceveseivces,how
iongpeopiegeneiaiiyhavetowatoiseivces
KCXHeaith
Seivces
woikngGioup
StageI
HostakoundtabieDscussonwthcommuntyheaithcincs,hosptais,waik-n
cincs,andotheiheaithseivcepiovdeisnKensngton-Chnatown-Xnnexto
suppoitcommuncatons,ssuedentcaton,andnoimatonshaing
KCXHeaith
Seivces
woikngGioup
StageI
DeveiopawoikngieiatonshpwththewestIndLibanHeaithXiiance.In
addton,deveiopaistoheaithseivcepiovdeisnKensngton-Chnatown-
Xnnexthataie:
Inteiestedndeveiopngieiatonshpswthnewcomeiseivceagencesn
KCX
Xvaiabietoconductonstewoikshopsoinoimatonsessonsonkeyheaith
ssuesaectngnewcomeis,
Xvaiabieoiavaietyootheiseivcedeiveiypaitneishpoppoituntes
(e.g.,Heaithiais,Inoimaton\deos/D\Ds,etc.),and/oi
Cpentoshaingkeynoimatonwthnewcomeiseivcepiovdeis(e.g.,
istsodoctoisacceptngnewpatents,istsodoctoiswhospeakothei
ianguages,etc.)
KCXHeaith
Seivces
woikngGioup
StageI
Identyoneoitwoiocaiiyieievantheaithssuesthataiehghpioity,andthen
appioachexstngheaithpaitneishpstoencouiagethemtogetnvoived.(1aiget
theoiganzatonsandpaitneishpsthathavetheiesouicestotakeacton.)
KCXHeaith
Seivces
woikngGioup
StageIoi
Stage2
WHO WHEN
Identyoneoitwocitcaiieseaichquestons,andthenappioachunveisty-
basedieseaicheiswhomaybewiingtoconductieeieseaichonbehaiothe
Counci
KCXHeaith
Seivces
woikngGioup
Stage2
Iniesponsetodentedseivcegaps,seekundnganddeiveiseivcesn
paitneishpwthcommuntyheaithcincsoiotheiheaithseivcepiovdeis
KCXXgency
Champonsoi
KCXXgency
Iaitneishps
Stage2
Deveiopawoikngieiatonshpwththe1oiontoCiaiHeaithCoaitonandseek
gudanceiomthemiegaidnghowtobestsuppoitaccesstodentaicaieoi
newcomeis
KCXHeaith
Seivces
woikngGioup
StageI
Hostameetngoidscussonwthdentaiseivcepiovdeisntheaieatodenty
oppoituntesoiiee/aoidabiedentaiseivcestobeoeiedtonewcomeisn
Kensngton-Chnatown-Xnnex(e.g., deveiopmentoiocaidentaicinc,specai
seivceiatesoinewcomeis,etc.)
KCXHeaith
Seivces
woikngGioup
Stage2oi
Stage8
SuppoitexpandedheaithcaiepiomotonamedatnewcomeisnKensngton-
Chnatown-Xnnex
KCXHeaith
Seivces
woikngGioup
Stage2oi
Stage8
Identyssuesandaieaswheietianngsnecessaiytobuidthecapactyo
iontinewoikeistoundeistandtheheaithseivcesthataieavaiabie
KCXHeaith
Seivces
woikngGioup
Stage2
IdentyssuesandiecommendatonswthCty-wdempicatons.ioiwaidany
iecommendatonswthCty-wdempicatonstotheiocaiheaithcommttee,so
thattheycanputtheiecommendatonoiwaidtothe1oiontooaidoHeaith
KCXHeaith
Seivces
woikngGioup
Stage2
Other
Seekundng8subsequentiydeveiopanddeiveicuituiaicompetency
tianngtoheaithcaieseivcepiovdeisndowntownwest1oionto
Cooidnateaccesstotianngoiiontinewoikeistobuidtheicapactyto
undeistandtheheaithseivcesthataieavaiabie
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
Stage2oi
Stage8
WHO WHEN
Suppoiteimnatonothe8-monthCHIIwatngpeiod
Suppoitiee/aoidabiedentaicaie,nciudngexpansono1oiontoIubic
Heaithsdentaiseivcestoiow-ncomeaduits
Suppoitaccesstoheaithseivcesoinon-nsuied/peopiewthout
mmgiatonstatus
SeeksuppoitoiIHIK-undedcuituiaiiycompetentnteipietatonseivces
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #6 MENTAL HEALTH, ADDICTIONS & EMOTIONAL SUPPORTS:
Address the need for culturally competent mental health promotion and
supports and for addictions services for newcomers in the area
WHO WHEN
CieateaHentaiHeaith,Xddctons8ImotonaiSuppoitscategoiynthe
wD1IIIwebstesSeivcesDiectoiy.Cveiseethecompiehensveupdatngo
theseseivcescontanednthewebstesSeivcesDiectoiy,andusethsasthe
bassoithedeveiopmentoannventoiyoseivcesndowntownwest1oionto
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
StageI
Xcknowiedgethempactothesocaideteimnantsoheaithonnewcomei
mentaiheaithandemotonaiweiibeng(.e.,ncomesecuity,empioyment,
housng,etc.).SuppoitthewD1IIIIabouiHaiketwoikngGioupntseoits
tompiovenewcomeiaccesstoempioyment
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
StageI
Supportive Counselling/Crisis Prevention Positions in (or delivered in)
Newcomer Service Agencies
Identyanddeveioptheiequiedpaiameteisandjobiequiementsoinew
SuppoitveCounseiing/CissIieventonpostonswthn(oideiveiedn)
newcomeiseivceagences,nciudngensuingcientpivacyandcondentaity
(e.g.,neutiaioceiocaton).1hesepostonsmaybenewiydeveiopedpostons
wthnnewcomeiseivceagences,oimaynciudetneiantpostonsiom
exstngmentaiheaithseivceoiganzatonsthattiaveitodeiveiseivceswthn
newcomeiseivceagences
wD1IIIHentai
Heaithwoikng
Gioup
StageI
IdentytianngiequiementsoithenewSuppoitveCounseiing/Ciss
Iieventonpostons,andnciudeatianngbudgetnaiiundngpioposaisoi
newSuppoitveCounseiing/CissIieventonpostons.(I.g.,1hesetianng
iequiementsmaynciudeupgiadedcounseiingskiisoindvduaiswtha
settiementbackgioundoicuituiaisenstvtyandant-iacsm/ant-oppiesson
tianngoindvduaiswthacincaicounseiingbackgiound.)
CompienoimatonandmateiaistosuppoitthecieatononewSuppoitve
Counseiing/CissIieventonpostons
wD1IIIHentai
Heaithwoikng
Gioup
Stage2
WHO WHEN
Identycincaimentaiheaithpiovdeisnteiestednpaitneingtosuppoitthe
newiydeveiopedSuppoitveCounseiing/CissIieventonpostons
wD1IIIHentai
Heaithwoikng
Gioup
Stage2
iosteicommuncatons,ssuedentcaton,andnoimatonshaingamong
KCXagencesnteiestedncieatngnewSuppoitveCounseiing/Ciss
Iieventonpostons
KCXCounci XiiStages
Seekundnganddesgnspecaizedseivcesnvoivngthecieatonoanew
postonoiCiss8SuppoitveCounseiingstawthntheKensngton-
Chnatown-Xnnexaiea,nciudngbutnotimtedtopostonsdesgnedtobe
tneiantandseivcemoiethanoneagencyntheaiea
Xgency
Iaitneishp(s)
Stage2oi
Stage8
Partnerships with mental health service providers, faith-based
groups, and other key stakeholders (e.g., hospitals, schools, recreation
centres, etc.)
HostoneoimoiekoundtabieDscussonswthmentaiheaithseivcepiovdeis,
ath-basedgioups,andotheikeystakehoideisndowntownwest1oionto.1he
puiposeothekoundtabieDscusson(s)wiibetodentyoppoituntesoi
coiiaboiatveappioachesto:
Conductngcoiiaboiatveoutieachanddeiveingspecaizedpiogiamsto
ieachand/oibidgethegapoinewcomeiswhodonotaccessseivces(e.g.,
usepeeieducatois)
Iiovdngpeei-basedsuppoitmethods,possbiynciudngmethodsthat
diawontiadtonaicuituiaiiy-basedappioaches
Impiovngnoimatonandieeiiaistomentaiheaithseivces
Conductngnewcomeieducatonandawaienesscampagnstodemysty
andde-stgmatzementaiheaith,toaddiessaddctonssues,andto
piomotenewcomeimentaiheaithandemotonaiweiibeng
Conductngheaithseivcepiovdeieducatonandawaienessiasngto
ensuieseivcepioessonaisaieawaieossuesnewcomeismaybeacng
andcansuppoitthemngettngheip
uidngcapactythioughcioss-sectoiaitianng,nciudngnewcomei
ssuesandant-iacsm/ant-oppiessontianngoimentaiheaith
pioessonais,iontinewoikeitianngndentyngmentaiheaithssues,
piovdngshoit-teimcissnteiventon,andmakngeectveieeiiais,and
iontinewoikeitianngnaddctonsandhaimieducton
Insuingaccesstomentaiheaithseivcesandaiiheaithseivceswthout
eai(e.g.,dontask,dontteii)
Suppoitngaccesstopimaiyheaithcaieseivces(otencitcaioipeopie
seekngemotonaisuppoits)
IHCoiwD1III
HentaiHeaith
woikngGioup
Staitng
StageI
WHO WHEN
Ixpioiethedeveiopmentoacoiiaboiatveappioachtothedeiveiyotneiant
mentaiheaithseivcesoinewcomeis
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
StageI
Consdeiandexpioiethepossbiedeveiopmentoanewcomeiweiinessdiop-
nseivcemodei.1hscouidstaitasaone-day-a-weekpiotpioject.Identy
oiganzatonsthataienteiestednpaitcpatngnapaitneishptoconducta
piotpiojectoithedeveiopmentoanewcomeiweiinessdiop-nseivce(usng
adiop-npiogiammodeinwhchseveiaideientseivcesaieavaiabie,
nciudngpieventon,eaiiynteiventon,andcissnteiventonseivces)
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
Deveiopaistomentaiheaithseivcepiovdeis:
Inteiestedndeveiopngieiatonshpswthnewcomeiseivceagences
Xvaiabietoconductonstewoikshopsoinoimatonsessonsonkeymentai
heaithssuesaectngnewcomeis
Xvaiabieoiavaietyootheiseivcedeiveiypaitneishpoppoituntes,
and/oi
Cpentoshaingkeynoimatonwthnewcomeiseivcepiovdeis(e.g.,ists
omentaiheaithpioessonaiswhospeakotheiianguages,etc.)
wD1IIIHentai
Heaithwoikng
Gioup
StageI
Deveiopaistoath-basedgioupsthataienteiestednpaitneishpstodeivei
mentaiheaithand/oiemotonaisuppoitseivcestonewcomeis
wD1IIIHentai
Heaithwoikng
Gioup
StageI
KCXagencesnteiestedndeiveingmentaiheaithoiemotonaisuppoit
seivcesnpaitneishpwthmentaiheaithseivcepiovdeis,ath-basedgioups,
oiotheikeystakehoideis
KCXCounci XiiStages
paitneishpwthmentaiheaithseivcepiovdeis,ath-basedgioups,oiothei
keystakehoideisntheiocaiaiea
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
WHO WHEN
Support culturally competent mental health services and foster
newcomer awareness of mental health and emotional well-being
through staff training sessions, the hiring of culturally competent
practitioners and community education campaigns
Suppoitcuituiaiiycompetentmentaiheaithseivces:
IdentyexstngiesouiceswthnthewD1IIIthatmaybeavaiabieto
deiveinoimatonexchangetianngsessonsanddeteimnewhethei
addtonaiundngoithesesessonswiibeiequied
Inecessaiy,seekundng8subsequentiydeveiopanddeiveinoimaton
exchangetianngiegaidngaddctonsnaddtontomentaiheaith
tianngsessonsoisettiementwoikeisandmentaiheaithseivce
piovdeis,nciudngant-iacsm/ant-oppiessontianngoimentaiheaith
seivcepiovdeis,andaddctons8mentaiheaithtianngoisettiement
woikeis
wD1IIIHentai
Heaithwoikng
Gioupand
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
Conductanewcomeieducatoncampagnonanxety8stiessandthe
mpoitanceotmantanngpostveemotonaiandmentaiheaith,amedatthe
de-stgmatzatonomentaiheaithssues.(Inciudeconsumeisuivvoisoipeei
woikeisnanynewcomeieducatoncampagns.)wheieveieasbie,nciude
thsnoimatonnexstngnewcomeiseivces(e.g.,ianguagetianngciasses,
empioymentseivcepiogiams,etc.)
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
Seektoexpandthecapactyocisscounseiioisandsuppoitcounseiioisnaii
sectoistoiespondtotheemotonaisuppoitneedsonewcomeipaients,chidien
andamiymembeis
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
Iiomotecuituiaiiycompetentpsychatistsandotheimentaiheaith
piacttoneisbengengagedbyheaithcenties,hosptais,mentaiheaithcenties,
etc.
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
Communcatewthunveistesandcoiiegesiegaidngthenciusono
newcomeissuesandant-iacsm/ant-oppiessontianngntheicuiicuiaoi
mentaiheaithpioessonais
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2oi
Stage8
Support the inclusion of newcomer voices in national and provincial
mental health policy & planning
IiomotenewcomeinciusonntheKatonaiHentaiHeaithIianand
suppoitthespeedyieieaseoaKatonaiHentaiHeaithIoicy
Suppoitthedeveiopmentomentaiheaithpiansbykeyheaithandmentai
heaithoiganzatonsthataieiesponsvetonewcomeis
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #7 FAMILY SERVICES AND LEGAL SERVICES: Increase
newcomer access to legal information & services and respond to the service
needs of newcomers in the area relating to family breakdown
WHO WHEN
Culturally competent family services for newcomers
Identyoppoituntesoiseivcedeiveiypaitneishpswthamiyseivce
agencestoaddiesstheneedsandcicumstancesonewcomeiamies(e.g.,
ncieasedamiybieakdownateiaiivai,iesuitngncieasenionepaient
amies,needoiamiyieuncatonseivces,etc.)
KCXYouth
8iamies
woikngGioup
StageI
Cieateaistoamiyseivceagencesandpiacttoneis:()avaiabietoconduct
woikshopsonkeyamiyssues(e.g.,amiybieakdownateiaiivai,paientng
skiis,navgatngtheseivcesystem,etc.),oi()avaiabieoiotheiseivce
deiveiypaitneishpoppoituntes
KCXYouth
8iamies
woikngGioup
StageI
Counciagencesnteiestedndeiveingseivcesnpaitneishpwthamiy
seivceagencesoipiacttoneis
KCXCounci XiiStages
Seekundnganddeiveinewpieventon,eaiiynteiventon,andciss
nteiventonsuppoitsandseivcesoinewcomeiamiesnKensngton-
Chnatown-Xnnex,nciudngbutnotimtedtoseivcesdeiveiednpaitneishp
wthamiyseivceagencesoipiacttoneis
KCXXgency
Champonsoi
KCXXgency
Iaitneishps
Stage2
SuppoitCounciagencesnteiestedncieatnganddeiveingnewamiy
seivcessuppoitsandseivcesoinewcomeiamies,nciudngbutnotimted
toseivcesdeiveiednpaitneishpwthamiyseivceagencesoipiacttoneis
KCXCounci Stage2
Leverage the services of Community Legal Services
Cveiseethecompiehensveupdatngotheiegaiseivcescontanedn
thewD1IIIwebstesSeivcesDiectoiy,andusethsasthebassoithe
deveiopmentoannventoiyoiegaiseivcesndowntownwest1oionto
wD1IIIIegai
Seivces
woikngGioup
Staitng
StageI
Insuiethatagencesandiontinestaaieawaieotheexstngiegai
noimatonandseivcesavaiabie.IeveiageoppoituntesoiCommuntyIegai
Seivcestonoimiaigeinumbeisonewcomeisandiontinestantheaiea
thioughexstngiegainoimatondocuments8biochuies,cuiientiyavaiabie
iegaiwoikshops/tianngsessons,Ioweipontpiesentatonsetc.(ioiexampie,
seethemateiaisavaiabiethioughCommuntyIegaiIducatonCntaio)
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
WHO WHEN
Consdeiandexpioieapossbiepiojecttodeveiopanddstibutenoimaton
oinewcomeistoietthemknowwhatiegaiiepiesentatonoiiegaiseivcesaie
avaiabietothematnochaige,andhowtoaccessthoseseivces.Imphaszethe
mpoitanceopiovdngthsnoimatonnavaietyoianguagesandnan
easiyaccessbieoimat(e.g.,noD\Dsndeientianguages).1henoimaton
shouidaddiesskeyiegaissuesoinewcomeisntheoiiowngaieas:
Immgiatoniaw
Impioymentiawandwoikeisights
iamiyiaw(chidcustody,dvoice/sepaiatonssues,etc.)
Cimnaiiawandcimepieventon(abusessues)
Iandioidandtenantiaw(housngssues)
Humanights(dscimnatonssues,etc.)
Dsabitysuppoitandaccommodaton
wD1IIIIegai
Seivces
woikngGioup
Stage2
Service Delivery Partnerships with Legal Clinics & Practitioners
HostakoundtabieDscussonwthiegaicincs,piobonoiegaipiacttoneis,
quaiedombudspeopieandotheiquaiedadvocatesndowntownwest
1oiontotoexpioiepossbieseivcedeiveiypaitneishps
wD1IIIIegai
Seivces
woikngGioup
StageI
ConductameetngwththeIawSchooiIegaiCincsandwththeIawSocety
oLppeiCanadasIioonoIiogiamtodentypossbieseivcedeiveiy
paitneishpsoisuppoits
wD1IIIIegai
Seivces
woikngGioup
StageIoi
Stage2
Identyoppoituntesoiiegaieducatonandseivcedeiveiypaitneishpswth
iegaicincs,piobonoiegaipiacttoneis,quaiedombudspeopieandothei
quaiedadvocates
wD1IIIIegai
Seivces
woikngGioup
Staitng
StageI
Cieateaistoiegaicinciepiesentatvesandpiobonoiegaipiacttoneis
quaiedombudspeopieandotheiquaiedadvocates(nciudngnoimaton
aboutwhchaieaoiawoiwhatssuestheyspecaizen)thataie:
downtownwest1oionto
Xvaiabietoconductwoikshopsonkeyiegaissues,and/oi
Xvaiabieoiotheiseivcedeiveiypaitneishpoppoituntes
wD1IIIIegai
Seivces
woikngGioup
Staitng
StageI
Consdeithedeveiopmentoadocumentoipimeioutinngtheioiesand
iesponsbitesodeientseivcepiovdeisntheiegaisystem,nciudng
consuitants,paiaiegais,ombudspeopie,iawyeis,andiegaistudents.Consdei
nciudngpaiameteisiegaidngthenoimatonthatsettiementwoikeiscan
piovdewthoutbengaiegsteiediegaipioessonai,toensuiethatknowthei
imtswthiespecttooeingiegaiadvce.
wD1IIIIegai
Seivces
woikngGioup
oiXgency
Iaitneishp
Stage2
WHO WHEN
keseaichandexpioiethepossbiedeveiopmentodiop-niegaiseivcesoi
newcomeis
wD1IIIIegai
Seivces
woikngGioup
Stage8
Desgn,deveiopanddeiveicoiiaboiatveiegainoimatonandseivcesn
paitneishpwthquaiediegaipioessonais.(Seekundngnecessaiy.)
Xgency
Iaitneishps
Staitng
Stage2
Creation of Specialized Settlement/Legal Workers dedicated to
addressing key newcomer legal issues
keseaichandexpioiethepossbiecieatononewtneiantsettiement/
iegaiwoikeis,paiaiegais,oitianedbioadgeneiaistswhowouidwoikouto
newcomeiseivceagencesbutcouidiemanundeithesupeivsonoaiegai
cincoiotheiicensediegaipiacttonei.Consuitwthcommuntyiegaicincs
andotheistakehoideis(possbiyduingoneotheIegaikoundtabieDscussons)
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
Identyanddeveioptheiequiedpaiameteis,jobiequiements,andtianng
iequiementsoithenewtneiantpostons.Iappiopiate,nciudeatianng
budgetnanyieiatedundngpioposais
wD1IIIIegai
Seivces
woikngGioup
Staitng
StageI
Identyseivceagencesandiegaicincs/iegaipiacttoneisnteiestedn
paitneingtocieateoisuppoitthenewiydeveiopedtneiantpostons.
wD1IIIIegai
Seivces
woikngGioup
Stage2
Seekundstocieatenewtneiantpostonspiovdeiseivceswthnnewcomei
seivceagences.
Xgency
Iaitneishps
Stage8
Other
Suppoittheexpandedavaiabityonteipieteisandtiansiatoisnthepiovson
oiegaiseivcesandntheCntaioiegaisystem
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
Suppoitexstngsocaichangenetwoiksseekngexpandedundngoiaccessto
iegaiiepiesentatonoinewcomeis
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
STRATEGY #8 SOCIAL CHANGE: Support existing social change networks
(i) to promote improved income security, housing stability, and food
security for newcomers, and (ii) to address issues of gender equity, racism,
discrimination, and all forms of oppression faced by newcomers in the area
WHO WHEN
Suppoitexstngsocaichangenetwoiksiegaidngieievantssuesaectng
newcomeis
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #9 NEWCOMER SENIORS: Build on the assets of and respond
to the unique service needs of newcomer seniors in the area
WHO WHEN
Service Delivery Partnerships with Long-Term Care Facilities
Deveiopaistoiong-teimcaieacitesntheKensngton-Chnatown-Xnnex
aiea
KCXYouth
8iamies
woikngGioup
StageI
Hostameetng/dscussontabiewthiong-teimcaieacitesandotheisenois
agencesnteiestednexpioingseivcedeiveiypaitneishps
KCXYouth
8iamies
woikngGioup
StageI
Increased Services for Newcomer Seniors
Deveiopaistoath-basedgioupsandmuncpaiacitesthatmaybe
nteiestednpaitneishpstodeiveiseivcestonewcomeisenois
KCXYouth
8iamies
woikngGioup
StageI
Seekundng8desgnanddeiveinewnewcomeisenoisseivces,nciudng
butnotimtedtoseivcesthat:
IiovdeIngishianguagetianngoisenois
Iiovdenteigeneiatonaipiogiammng
Suppoitnewcomeisenoisexpeiencngeideiabuseoisponsoishp
bieakdown
Xddiessnewcomeisenoissocaisoiaton
Iiovdeoppoituntesoinewcomeisenoistousetheitaientsand
contibutetosocety
Xiedeiveiednpaitneishpwthiong-teimcaieacites,ath-based
gioups,muncpaiacites,oiotheiseivcepaitneis
KCXXgency
Champonsoi
KCXXgency
Iaitneishps
Stage2
Inciudespecaizedtianspoitatoncosts(e.g.,taxiembuisement,mnvan
shuttie,etc.)andspecaizedsenoisoutieach(e.g.,dooi-to-dooioioiai
outieachstiateges)nundngiequestsoinewcomeisenoisseivces,
wheneveieasbie
KCXXgency
Champonsoi
KCXXgency
Iaitneishps
Stage2
WHO WHEN
Other
wD1III-
wde
Iducaton,
Xwaieness
8keseaich
Commttee
Xii
Stages
Suppoitsutabiehomecaieandcaiegveisuppoitoinewcomeisenois
andtheicaiegveis
SuppoitIIKCchidmndngeigbityoigiandpaientsandotheicaiegveis
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #10 YOUTH, CHILDREN & FAMILIES: Build on the assets of and
respond to the unique service needs of newcomer youth, children, and
families in the area
WHO WHEN
Youth Services & Youth-Inclusive Outreach and Service Delivery
Cveiseethecompiehensveupdatngothenewcomeiyouthseivcescontaned
nthewD1IIIwebstesSeivcesDiectoiy,andobtantheLntedwaysist
oYouthSeivces.Lsethsnoimatonasthebassoithedeveiopmentoan
nventoiyonewcomeiyouthseivcesnKensngton-Chnatown-Xnnex
KCXYouth
8iamies
woikngGioup
StageI
IdentythetopianguagesonewcomeiyouthwhodonotspeakIngishnthe
Kensngton-Chnatown-Xnnexaieabyobtanngnoimatoniomschooi
boaids,iocaischoois,SwISwoikeis,youthseivceagences,youthpiogiam
woikeis,andCouncimembeiagences
KCXYouth
8iamies
woikngGioup
StageI
WHO WHEN
Iniesponsetodentedseivcegaps,engagenewcomeiyouthnthedesgnand
deveiopmentonewpiogiamsandseivcesandnthempiementatonopiot
piojects,possbiynciudng:
Connectngwthexstngnewcomeiyouthgioups
DeveiopngaYouthXdvsoiyCouncioiconductngocusgioupswth
iepiesentatvesoexstngnewcomeiyouthgioupsand/oiotheinewcomei
youth
SeekngundnganddeveiopngaSummeiStudentIiojecttohie
appioxmateiyvenewcomeiyouthtoievewexstngyouthpiogiamsand
diop-nseivcesandtomakeiecommendatonsonhowtomakethemmoie
weicomngandbenecaioinewcomeiyouth
Lsngtechnoiogy/socainetwoikngtoengagewthandobtannputiom
newcomeiyouth
KCXYouth
8iamies
woikngGioup
Stage2
ConductoneoimoiekoundtabieDscussonswthkeystakehoideis(e.g.
newcomeiyouth,1oiontopubicibiaies,schooiboaids,iocaischoois,youth
seivceagences,etc.)todscusshowbesttoseivenewcomeiyouth
KCXYouth
8iamies
woikngGioup
Stage2
Identypiotpiojectstobedeveiopedandsuppoited.Insuiethattheyouth
KCXYouth
8iamies
woikngGioup
Stage2
Seekundng8desgnanddeiveispecaizedpiogiamsoinewcomeiyouthn
theaiea,nciudng:
Ingishianguagepiactceandtianngoppoituntes(nciudngIngish
ianguageseivcescombnedwthschooisubjecttutoing)
Ianguageoicuituie-speccseivcestoaddiessnewcomeiyouthsoiaton
(peeisuppoitgioups,iecieatonpiogiams,etc.)
Iiogiamssuppoitngaccesstohgheieducaton(IathwaystoIducaton
Iiogiam,educatonaischoiaishps,academctutoingoiiiancophone
youth,etc.)
Impioymentpiogiams,skiistianng,andundeistandngwoikeisights
(seeaisoStiategy-2IabouiHaiket)
Seivcestosuppoitunaccompanednewcomeiyouth
Seivcestosuppoityouthmpactedbyhumantiackng
Ieadeishptianng
Xteischooipiogiams
KCXXgency
Champonsoi
KCXXgency
Iaitneishps
Stage2
Identy,documentanddssemnatebestpiactcesnyouth-nciusveoutieach
andseivcedeiveiy
wD1III
woikngGioup
StageIoi
Stage2
WHO WHEN
Child-friendly and multigenerational agency environments
Identy,documentanddssemnatebestpiactcesnthecieatonochid-
iendiyandmuitgeneiatonaiagencyenvionments(e.g.,ncieased
chidmndngandchidmndngaccessoiaiicaiegveis,nciudng
giandpaients)
KCXYouth
8iamies
woikngGioup
Stage8
Services responding to different family structures
Suppoitcommuncatons,ssuedentcaton,andnoimatonshaingamong
seivceagencesiegaidngthedesgnanddeiveiyoseivcesiespondng
todeientamiystiuctuies(e.g.,ionepaientamies,samesexamies,
muitgeneiatonaiamies,sepaiatedamies,ieuntedamies,etc.)
KCXCounci StageIand
Stage2
Identyandaccesstianngoeiedbyotheioiganzatons(e.g.,CCXSI
tianngonseivngIG11amies,Ctyo1oiontotianngiegaidngamiy
ieuncaton,etc.)
KCXYouth
8iamies
woikngGioup
Stage2
Seekundng8desgnanddeiveiseivcestoiespondtodeientamiy
stiuctuies(e.g.,senstvtytianngandant-oppiessontianngoicientsand
oistamembeis)
KCXXgency
Champonsoi
KCXXgency
Iaitneishps
Stage2
Other
Suppoitcampagnsoiaoidabie8exbiechidcaie wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #11 NEWCOMER WOMEN: Build on the assets of and respond
to the unique service needs of newcomer women in the area
WHO WHEN
seivceagencesiegaidngtheunqueseivceneedsonewcomeiwomen
KCXCounci StageIand
Stage2
WHO WHEN
Iniesponsetodentedseivcegaps,seekundng8desgnanddeiveiseivces
toaddiessthespeccneedsonewcomeiwomenntheaiea(e.g,hgheiieveis
osocaisoiaton,moiesgncantianguagebaiieis,ioweiempioyment
outcomes,etc.)
KCXXgency
Champonsoi
KCXXgency
Iaitneishps
Stage2
Identy,documentanddssemnatebestpiactcesnthecieatonoagency
seivceenvionmentsthataieweicomngandsuppoitveoinewcomeiwomen
wD1IIIXgency
Champonoi
wD1IIIXgency
Iaitneishp
Stage8
STRATEGY #12 SOCIAL INCLUSION: Enhance Kensington-Chinatown-
Annex as a welcoming community for newcomers by promoting an
understanding of, and commitment to, the social inclusion of newcomers
WHO WHEN
Enhanced partnerships with local schools
Hostmeetng/dscussontabiewthiocaischooistosuppoitieiatonshp-
buidngbetweennewcomeiseivcesandiocaischoois
KCXYouth
8iamies
woikngGioup
StageIoi
Stage2
Identyaddtonaioppoituntesoiseivcedeiveiypaitneishpswthiocai
schoois
KCXYouth
8iamies
woikngGioup
StageIoi
Stage2
Other
Imbedsocainciusonnouiseivcedeiveiycuituie(nciudngwitten
oiotheiwseexpictagencycommtment,socainciusontoois,andsocai
nciusonmeasuiesoimetics)
Iiomotenewcomeipaientsundeistandngoschooisystems,eaiiy
chidhoodeducaton,andhgheieducaton(andtiansettiementwoikeis
onths)
Conducteducatoncampagntoosteiundeistandngosocainciusonand
whytsciucai
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
STRATEGY #13 MARGINALIZED NEWCOMERS: Address the needs of
marginalized newcomers in the area
WHO WHEN
Hostpeiodctopc-speccmeetngswtheachotheoiiowngseivcesectois
asawaytopiomoteieiatonshp-buidngandthepossbiedeveiopment
opaitneishpstodesgnanddeiveiseivcesoithemostmaignaized
newcomeis:
Dsabityseivcesectoi
IG11seivcesectoi
Sheiteis8diop-nsoipeopieexpeiencnghomeiessness
woikeisGioups
Ctheisectois
wD1IIIXgency
Champons
oiwD1III
woikng
Gioup(s)
Stage2oi
Stage8
woikwththeotheitwoCouncistodeveiopspecaizedoutieachappioachesto
ieachthemostmaignaizednewcomeis,nciudngnewcomeiswthdsabites,
oideiwoikeis,newcomeisexpeiencnghomeiessness,IG11newcomeis,
ive-ncaiegveis,tempoiaiywoikeis,unaccompanednewcomeiyouth,etc.
wD1IIIXgency
Champons
oiwD1III
woikngGioup
Stage2oi
Stage8
STRATEGY #14 EXPERIENCE OF VIOLENCE: Respond to needs of
newcomers impacted by violence (including elder abuse, child abuse,
partner abuse, bullying, and human trafcking)
WHO WHEN
Deveiopaiesouiceandieeiiaiistosuppoitsandseivcesoinewcomeis
mpactedbyvoience
KCXCounci Stage2
Cieateaisto\Xwandotheivoiencepieventon/iesponseagencesand
seivces:()avaiabietoconductwoikshopsonkeyssues,oi()avaiabieoi
otheiseivcedeiveiypaitneishpoppoituntes
KCXCounci StageI
Iniesponsetodentedseivcegaps,seekundnganddeiveinewseivcesn
theKensngton-Chnatown-Xnnexaieaoinewcomeismpactedbyvoience,
nciudngbutnotimtedtoseivcesdeiveiednpaitneishpwthvoience
pieventon/iesponseagencesandseivces
KCXXgency
Champonsoi
KCXXgency
Iaitneishps
Stage2
Seekundng8deveiopanddeiveinoimatonexchangesessonsiegaidng
abuse/voienceandtianngsessonsoisettiementwoikeisandvoience
pieventon/iesponsewoikeis
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
STRATEGY #14 EXPERIENCE OF VIOLENCE: Respond to needs of
newcomers impacted by violence (including elder abuse, child abuse,
partner abuse, bullying, and human trafcking)
WHO WHEN
Suppoittheupdatngovoienceandabusepiotocoisieiatngtowoman
abuse,chidabuse,eideiabuse,buiiyng,andotheioimsovoienceand
abusetoensuiethattheyaieiesponsvetotheneedsonewcomeis
Suppoitaccesstoncomesuppoitsoipeopieaectedbyvoience
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
||| Bloor-Junction
botograb rov|ueu by St. Stebeos Commuo|ty louse
||| Bloor-Junction
0|oor-[unct|on
Neighbourhood
1niiooi-}cncrion\ii\geneiaiiyiunswestiomathuistStieettowestoKeeie
Stieet,andnoithiomCoiiegeStieettonoithoSt.CiaiXvenuewest,andnciudesthe
oiiowngocaiCtyo1oiontoneghbouihoods:
Iaimeiston-IttieItaiy
DueinGiove
HghIaikKoith
}unctonXiea
weston-Ieiham
CoisoItaia-Davenpoit
Doveicouit-waiiace-}uncton
1niiooi-}cncrionCocnciisoneothieeKeghbouihoodIaitneishpCouncis
ndowntownwest1oiontooimedtodeveiopstiategesthatcooidnateandenhance
seivcedeiveiytonewcomeis.
XbigoCentie
iooiInoimatonandIeSkiisCentie
ChisteCssngtonKeghbouihoodCentie
Ctyo1oionto-SocaiDeveiopment,inance8Xdmnstiaton
CommuntyXctonkesouiceCentie
CuituieInk
DavenpoitIeithKeghbouihoodCentie
IitieanCanadanCommuntyCentieoHetiopoitan1oionto
CommuntyConnectois
iC}keugeeCentie
IaikdaieGoidenXgeioundaton
SouthXsanwomensCentie
1oiontoIubicHeaith
weiiesieyInsttute
woikngwomenCommuntyCentie
YHCXKoieanCommuntySeivces
YouthImpioymentSeivces
visiou 8
covvivvruv
We are committed
that newcomers
are recognized and
appreciated for the
various roles that they
play in our community
as neighbours,
colleagues, employees,
employers, parents,
students, service
providers, and
receivers of services
||| Bloor-Junction
1
heiooi-}unctonCouncisoneothieeneghbouihoodpaitneishp
counciscieatedaspaitothewestDowntown1oiontoIocaiImmgiaton
Iaitneishp.1heCounciwasspeccaiiymandatedtodesgna
cooidnated,compiehensveandstiategcappioachtommgiatonand
socainciusonthattstheneedsotheiocaicommunty,nciudngthe
deveiopmentoaIocaiSettiementStiategyandieiatedXnnuaiImpiementatonIians.
1heCounciscommttedtotheavaiabityoannteiinkedmatixoseivces
oinewcomeisntheiocaiaieaonethatsuppoitsnewcomeichoceandpiovdes
newcomeiswthcompiementaiy,hoistc,andnnovatveseivcesthatiespondto
theichangngneedsthioughouttheiiecycie.Xspaitothsseivcematix,the
Councisuppoitsandpiomotesacompiementaiy,ntegiatednetwoikodveiseseivce
piovdeisiocatedntheaiea.1heseivcematixnciudesmanstieamoiganzatons
andcommunty-basedagencesthataieethno-specc,muitcuituiai,sngie-seivce,
muit-seivce,iaige,smaii,IG11,etc.1heCounciaisobeievesthatnewcomeis,
iegaidiessotheimmgiatonstatusoitheiiengthotmenCanada,shouidhave
accesstoseivcesthatuiiyiespondtotheineeds.
1heCouncisdedcatedtotheiooi-}unctonaieaandwoikstocontnuaiiyexpand
tsabitytobeaweicomngcommuntythatscommttedtotheuiisocainciuson
onewcomeis,acommuntywheieequaipaitcpatonnaiiaspectsoiesmade
possbieandencouiagedandwheiesocetytseichangesasaiesuitothepaitcpaton
oaiicommuntymembeis.
1heiooi-}unctonCouncidoesnotenvsonthentegiatononewcomeisnto
anexstngandstatccommunty,butthioughtsactvtespiomotesthevsonothe
cieatonoanewandshaiedcommunty.1othsend,theCounciscommttedthat
iesdents,empioyeis,seivcepiovdeis,andotheisntheiooi-}unctonaieauiiy
undeistandandappiecatethecontibutonsmadebynewcomeisandmmgiantsn
thepastandthepotentaiutuiecontibutonsthatnewcomeiscancontnuetomaken
theiocaicommuntypiovdedtheyhavethepiopeisuppoits.
Support and promote increased partnerships to share resources and
improve service coordination and planning from a multi-disciplinary
and multi-service approach
Iiomotepaitneishpsntheoiiowngaieas:
Xssessments,noimatonandieeiiais,counseiing
Housng,ncomesuppoitandnancaipiannngandsecuity
Iducatonandtianng
Ingishianguagetianngandsuppoittoganianguagepiocency
Impioymentandmeannguiiabouimaiketpaitcpaton
Heaith,socaiandemotonaisuppoit
Socainciusonntheuiiabicotheiocaicommunty
visiou 8
covvivvruv
We are committed
that community
members fully
understand and
appreciate the past,
current, and potential
future contributions to
our neighbourhoods
made by newcomers
and immigrants
Ixpioietheoiiowngstiategcactvtes:
Commonieeiiaitooiandwaimieeiiaiandoiiow-upsystem
Coopeiatveappioachtoshaingcientsandiesouices
Coiiectveoutieachstiategesandactvtestaigetedtocommonaudences
andcommuntes
Iaitneishpstopiovdeseivcesoinewcomeiyouth
Suppoitoiundeicoiiaboiatonandpaitneishpstohaimonze
appicatonspiocessesandiepoitngiequiements
a) Increase access to the labour market, improve job retention and
facilitate career advancements for newcomers in the Bloor-Junction
area
iosteicommtmentamongundeisandseivcepiovdeistowoik-ieiated
ianguagetianngoinewcomeis
IncieasethenumbeioonstewoikpiaceIngishianguageciassesandsuppoit
seivcesoipioessonai,biue-coiiai,actoiyandiow-ncomenewcomeis
Ixpioietheoiiowngstiategcactvtes:
idgngandotheipiogiamsthatpiovdebothskiistianngandianguage
tianngnacoopeiatvewoikpiacementstiuctuie
Seivcestosuppoitsei-empioymentandentiepieneuiaism
Ingishianguagetianngwoikpiacesuppoits,suchasIngishianguage
tianngiesouicestapostonsavaiabietoaduitieaineisnthei
woikpiaces(npeisonoivatechnoiogy)
Ianguageciassesatnnovatveiocatonsandtmessutabietoempioyedand
undei-empioyednewcomeis(e.g.,woikpiace-basedtianng)
ISIonwheeispiogiammng
b) Foster a strong commitment and strategic partnerships on the
part of employment agencies to provide a variety and continuity of
services to respond to diverse clients based on their specialization,
backgrounds and level of education
c) Develop and implement collective approaches to address
discrimination, systemic and artifcial barriers in the labour market
to improve newcomer access to employment related to their
international education, professional backgrounds, skill levels and
work history
Impioyeieducatononbas-ieeieciutmentpiactcesandiemovng
CanadanIxpeienceiequiementandotheiaitcaibaiieis
Coiiaboiatveeducatoncampagntoncieaseempioyeisuseothepie-
scieenngandieciutmentseivcesoeiedbyempioymentseivcepiovdeis
woikwthpioessonaiassocatonsandeducatonainsttutonstopiomote
iemovaiobaiieistoacciedtaton,dscimnatonnpioi-ieainng
assessments,andevaiuatononteinatonaiwoikexpeience
||| Bloor-Junction
Build on the existing service delivery system to support newcomers
in reaching the high level of English profciency they require to fully
participate in the economic, social, educational and recreational facets of
our community
Inoimatonshaingandieainngoppoituntesoiseivcepiovdeis
iegaidngthecompiextyandiong-teimianguagepiocencyneedso
newcomeis
Suppoitequaityandconsstencynedeiaiandpiovncaitianngsuppoits
andiesouices
Suppoitcoiiaboiatonsandpaitneishpsamedatnteiconnectngieainng
pathswthntheseivcesystem
Suppoitnewcomeiseivceagencestoncieasethepiovsononoimai/
conveisatonaiIngishieainngoppoituntes
Suppoiteectveieeiiaisbyosteingacommtmentbyseivcepiovdeisand
assessmentcentiestomantanup-to-datenoimatononciassscheduiesand
chidcaieavaiabity
Support access to services for all newcomers, regardless of their
immigration status in Canada
woikwthotheiIIIstopiomotechangesnCtzenshpandImmgiaton
Canadasundngeigbityciteia(undocumented,tempoiaiywoikeis,
Canadanctzens,etc.)
Iiomoteiemovaiobaiieistoseivcesoiaiinewcomeisiegaidiesso
mmgiatonstatus(undocumented,ieugeeciamants,tempoiaiywoikeis,
Canadanctzens,etc.)
Suppoitpoicychangentatvesaddiessngtheseivce needsonewcomeis
wthoutmmgiatonstatus
Suppoitieguiaizatonpiocessesoipeopiewthoutmmgiatonstatusn
Canada
Suppoitaccesstoheaithcaieoithenon-nsuied
a) Increase access to culturally competent health services and dental
care services for newcomers in Bloor-Junction area and work with
the Local Health Integration Network (LHIN) and the Ontario
Ministry of Health to support the development of an integrated
health plan for newcomers that incorporates cultural sensitivity
Iiomotethenciusonnthepianocuituiaiiyappiopiateseivcesand
cuituiaicompetencymeasuiesaciossthepimaiyheaithcaiesectoi
rarc=aious
ivvica=viou sv=vus
Newcomers who
lack immigration
status are excluded
from accessing a
number of services and
supports
Iiomotetheieseaichanddeveiopmentopioactveappioachestothe
assessmentonewcomeiheaithneedsbasedonemeigngmmgiaton
patteinsandnciudngnputiomnewcomeisiegaidngtheiheaithneeds
Iiomoteandsuppoitsucent,aoidabieandcuituiaiiysenstvenon-
medcaihomecaieandcaiegveisuppoitoisenoianddsabiednewcomeis
andtheicaiegveis
b) Promote cross-sector collaborations and partnerships between the
settlement sector and the healthcare sector to increase funding and
access to health services for non-insured newcomers and newcomer
seniors
Iiomotepaitneishpsbetweensettiementagencesandheaithcaiepiovdeis,
iong-teimcaieacites,andIHIK-undedhomecaieandcaiegveisuppoit
piovdeis
Inhancedpaitneishpsbetweencommuntyheaithcentiesandhosptais,
nciudngmpiovedieeiiaisystempiotocoisandmedcaitieatmentsand
pioceduiesnotcuiientiyunded
Suppoitnewundngappioachestoexpandcapactyocommuntyheaith
centiesandmdweiypiactcestoseivenon-nsuiedndvduais
c) Support relevant social change eforts
Iimnatonothethiee-monthCHIIwatngpeiod
Xccesstoheaithseivcesoinewcomeiswthoutmmgiatonstatus
Ixpansono1oiontoIubicHeaithsieedentaiseivcestonciudeiow
ncomenewcomeisoaiiages
Supports
Address the need for culturally competent mental health supports,
addictions services and appropriate mental/emotional health programs,
services and service approaches for newcomers in the Bloor-Junction
area
Deveiopnnovatveappioachestopiovdenewcomeimentaiheaithsuppoits
thataiecuituiaiiyappiopiate
Suppoitengagementocuituiaiiycompetentpsychatistsandotheimentai
heaithpiacttoneisbyheaithcenties,hosptais,andmentaiheaithcenties
Settiementwoikeitianng:()toeectveiyiespondtotheemotonaiand
mentaiheaithneedsonewcomeisand/oiieeithemappiopiateiy,and()
iegaidngaddctonshaimieducton
Ixpandcapactyocissandsuppoitcounseiioisnaiisectoistoiespond
totheemotonaisuppoitneedsonewcomeipaients,chidienandamiy
membeis
Suppoitthecieatonocissandsuppoitvecounseiingpostonswthn(oi
deiveiedn)settiementseivceagencesnpaitneishpwthcincaimentai
heaithpiovdeis
||| Bloor-Junction
Suppoitieievantsocaichangeeoits,nciudng:
Iducatngnewcomeisonanxetyandstiessmanagementandmantanng
postveemotonaiandmentaiheaith
Suppoitngdeveiopmentomentaiheaithpiansthataieiesponsveto
newcomeis
Settlement Strategy 7 Legal Services
Improve newcomer access to local legal services, particularly in
connection with immigration, employment, family, landlord & tenant,
disability support and accommodation, criminal, and human rights laws
Incieaseiegaiseivcesntheiooi}unctonaieatoaddiesstheexstng
imtedseivceavaiabity
Suppoitexstngseivcepiovdeistoexpandoiestabishiocaiiegaiseivces
ieiatedtoieievantaieasotheiaw
Join or form local and city-wide social justice and advisory groups in
order to promote public policy changes aimed at improving the quality
of life of newcomers and their access to appropriate settlement and other
relevant services
Iubiceducatonandstatianngiegaidnghumantiackng(.e.,
woikpiaceexpiotaton,sextiade,etc.)
Iiomotencieasednewcomeinancaistabity,nciudngncieased
avaiabityogoveinment-subsdzedhousng,adequategoveinmentnancai
assstancewhientianngpiogiams,andsuppoitoipensonieoimoi
newcomeisenois
Seeaisosocaichangeactvtesnotheistiateges
newcomer seniors in the area
Incieasecoopeiatveseivcesaddiessngnewcomeisenoisoiatonthiough
jontpiogiamswthotheiseivcepiovdeis,andwthath-basedgioups,
muncpaiacites,etc.(e.g.,nteigeneiatonaipiogiams,socaipiogiamsto
heipsenoisbepaitoactvesocety,etc.)
Incieasesutabiehomecaieandcaiegveiseivcesoinewcomeisenois
Suppoitcampagnstoeducatenewcomeisiegaidngiong-teimcaieand
caiegveiseivces/piogiams
Settlement Strategy 10 Newcomer Youth
Increase and improve specialized services for newcomer youth in
our neighbourhood through the existing service system including
community-based services, educational institutions, and other
organizations interested in the creation of youth services in the Bloor-
Junction area
Communcatewthundeisandpoicymakeisiegaidnghowiacko
newcomeiyouthseivcesscontibutngtoyouthmaignaizaton,socai
soiatonandemotonaidstiess
}ontpiogiamdeveiopmenttoestabishnnovatvenewcomeiyouthseivces
(e.g.,ianguageandcuituiespeccyouthseivces,peei-suppoitgioups/ciubs,
diop-nseivces,accesstohgheieducaton,etc.)
Iaitneishpstopiovdeeducatonai,iecieatonaiandsocaiseivce
oppoituntesoinewcomeiyouth
Settlement Strategy 11 Newcomer Women
newcomer women in the area
Incieaseseivcesaddiessngnewcomeiwomenssoiaton(e.g.,socai
actvtescombnedwthieievanttopcssuchaspaientng,womensights
noimaton,amiybieakdown,etc.)
Incieaseseivcesoinewcomeiwomenandtheichidienandsuppoitthem
nganngncomestabity,ianguageandskiistianngandempioyment
oppoituntes
Incieasesuppoitseivcesoinewcomeiwomenwhoaieexpeiencngamiy
voienceandabuse
Suppoitthedeveiopmentocoiiaboiatveeoitstoengagenpubiceducaton
campagnstoncieasenewcomeiundeistandngossuesovoienceand
abuse
Suppoitcampagnoiaoidabieandexbiechidcaie
Settlement Strategy 12 Newcomer Families
newcomer families
Incouiageamiy-iendiyandmuitgeneiatonaiagencyenvionments,
piogiamsandseivces
Incieaseseivcesiespondngtodeientamiystiuctuies(e.g.,sngiepaient
amies,same-sexpaients,etc.)
Suppoitcampagnsoiaoidabieandexbiechidcaie
Suppoitcampagnsandpiogiamstoexpedteandassstnewcomeiswththei
amiyieuncatonpiocesses
urwcovra vouvu
Newcomer youth
face the dual challenge
of adapting to a new
culture and coping
with adolescence
||| Bloor-Junction
Settlement Strategy 13 Research on Language Learners
Carry out multi-party and cross-sectoral research to explore why some
newcomers who register for language training classes are unable to
attend them, and to identify policy issues and systemic barriers that
afect full participation in language training programs
asedonieseaichiesuits,piomotepoicychangestodecieasebaiieistouii
paitcpatonnianguagetianngpiogiams
Settlement Strategy 14 Language Assessment
Promote the establishment of a language assessment centre in the area,
and foster an ongoing commitment by assessment centres to refer clients
to language training based on the needs of learners and on the shortest
travelling distance to their homes
Incouiageundeistoestabishaianguageassessmentcentientheaiea
Iiomoteaienewedcommtmentbycuiientandutuieassessmentcentiesto
ie-engagentneiantassessmentpiactcesntheaiea
Incouiageassessmentcentiestopiovdesuppoitseivces,suchasonste
chidmndng,11Ctokens,andextendedhouisnciudngevenngand
weekends
t=ucu=cr
Language barriers
are more predominant
among newcomer
women, family class
immigrants, and
refugees
||| Bloor-Junction
Glossary
BJ Agency Champion Xnagencyontheiooi-}unctonCouncithatagieestocompieteapaitcuiaitask,
deveiopaseivce,oiieadapaitcuiaissueoitopcaieaonbehaiothe}Counci
agieestocompieteapaitcuiaitask,deveiopaseivce,oiieadapaitcuiaissueoi
BJ Agency Partnership 1wooimoieagencesontheiooi-}unctonCouncithatagieetowoikn
paitneishptocompieteapaitcuiaitask,deveiopaseivce,oiieadapaitcuiai
ssueoitopcaieaonbehaiothe}Counci
WDTLIP Agency
Partnership
Iaitneishpthatagieetowoiknpaitneishptocompieteapaitcuiaitask,deveiop
aseivce,oiieadapaitcuiaissueoitopcaieaonbehaiotheentieIII
BJ Working Group Xwoiknggioupcomposedoiepiesentatveso}Councimembeiagences
ieadngapaitcuiaissueoitopcaieaonbehaiothe}Counci
ImmgiatonIaitneishp
Action Plan
STRATEGY #1 PARTNERSHIPS & COORDINATION: Support and
promote increased partnerships to share resources and improve service
coordination and planning for a multi-disciplinary and multi-service
approach to the delivery of services to newcomers
WHO WHEN
wD1III-wde
Iaitneishps8
Cooidnaton
Commttee
XiiStages
oentieIII
I1Counci Stage2
wD1III-wde
Iaitneishps8
Cooidnaton
Commttee
XiiStages
downtownwest1oionto
wD1III-wde
Iaitneishps8
Cooidnaton
Commttee
XiiStages
||| Bloor-Junction
STRATEGY #2 LABOUR MARKET & EMPLOYMENT: Increase access to the
labour market, improve job retention and facilitate career advancement for
newcomers in the Bloor-Junction area
WHO WHEN
ConductoneoimoieCioss-CounciImpioymentSeivcesDscussonSessonsto
suppoitcommuncatons,ssuedentcaton,andnoimatonshaingamong
\aietyandcontnutyoempioymentseivcesiespondngtodveisecients
basedontheispecaizaton,backgiound,andieveioeducaton
Incieasedbidgngpiogiams8coopeiatvewoikpiacements
downtownwest1oionto
IHCoiwD1III
IabouiHaiket
woikngGioup
Staitng
StageI
iabouimaiket
wD1IIIwde
Iducaton,
Xwaieness
8keseaich
Commttee
IveiyCthei
Yeai
wD1IIIIaboui
Haiketwoikng
Gioup
StageI
suppoits
wD1IIIIaboui
Haiketwoikng
Gioup
XiiStages
Iniesponsetodentedseivcegaps,seekundnganddesgnanddeivei
newandnnovatveoioccupaton-speccempioymentseivcesntheaiea,
nciudngbutnotimtedtoseivcespiovdednpaitneishpwthotheiagences
andspecaizedseivcesoinewcomeiwomen
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
WHO WHEN
bidgngpiogiamsoicoopeiatvewoikpiacementsntheaieathatcombne
skiistianngandIngishianguagetianng,andaisonciudngbutnotimted
toseivcespiovdednpaitneishpwthotheiagences
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
Iniesponsetodentedseivcegaps,seekundnganddeiveinewseivces
downtownwest1oionto
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
settiementandempioymentpiogiams
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
StageI
Identyoiganzatonsnteiestednpaitcpatngnoneoimoiepaitneishps
topiovdeonstewoikpiaceIngishianguagetianngandsuppoit(oi
pioessonai,biue-coiiai,actoiyandiow-ncomenewcomeis,paitcuiaiiythose
onpiobatonandnpiecaiousoisuivvaijobs)
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
StageI
woikpiaceIngishianguagetianngandsuppoitseivces,suchas:
njobietenton
wD1IIIXgency
Iaitneishps
Stage2oi
Stage8
wD1IIIIaboui
Haiketwoikng
Gioup
Stage2
ciasses,deveiopianguagetianngstiuctuieandcontenttaioiedtotheneeds
otheempioyeis.Xtthattme,aisodeteimnepiogiamiogstcsanddetais
(.e.,wheie,when,ciasssze,iequency,paitcpantncentves,etc.)Insuie
thatpiogiamnciudescieaidentcatonotheioiesandiesponsbitesothe
empioyeisveisusthoseotheianguagetianngpiovdei(s)
wD1IIIXgency
Iaitneishp
Staitng
Stage2
andwoikpiacecuituiesuppoit)
wD1IIIIaboui
Haiketwoikng
Gioup
Stage2
||| Bloor-Junction
WHO WHEN
Employer Education & Engagement
newcomeis
bodes
equvaiences
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
Stage2
Haiketwoikng
Gioup
Staitng
Stage2
kghtsssue(dscimnatonssues,iegaitestcases)
possbityowoikngwthiegaicincs,oiotheioiganzatonsiegaidngths
ssue
Cioss-Counci
Sub-Gioup
Iaitneishp
wthIegai
Cincsoi
Ctheis
Staitng
Stage2
Stage2oi
Stage8
campagntoosteiandpiomoteaccuiatepeiceptonsandundeistandngso
empioymentseivceagencesandtheiseivces
Cioss-Counci
Sub-Gioup
Staitng
Stage2
Newcomer Youth Employment and Training
Suppoitinkagesbetweennewcomeiseivceagencesandyouthempioyment
seivcesbydeveiopngaistoyouthempioymentseivcesandpiovdng
oppoituntesoidscusson
}Youth
8iamies
woikngGioup
Staitng
StageI
Iiomoteacommtmentbyseivcepiovdeistodeveiopandencouiage
mentoishpbetweennewcomeiyouthandCanadans(asonewaytoget
newcomeiyouthtocomeoutotheicuituiaicomoitzones)
}Youth
8iamies
woikngGioup
Staitng
StageI
WHO WHEN
keseaichavaiabieavenuestoundyouthncomesuppoitsoiyouthtianng
piogiamsandyouthempioymentpiogiams
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
StageI
Iniesponsetodentedseivcegaps,seekundnganddeiveinewseivcesand
suppoitsoinewcomeiyouthempioymentandtianng.Insuiethattheyouth
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
Other
asaHumankghtsssues(dscimnatonssues,iegaitestcases)(aisosee
above)
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
Speedyaccesstocaieeiacciedtatonoinewcomeis(nciudngeimnaton
odscimnatonnpioi-ieainngassessmentsandevaiuatono
nteinatonaiwoikexpeience)
competton
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #3 LANGUAGE SERVICES: Build on the existing service
delivery system to support newcomers in reaching the high level of English
prociency they require to fully participate in the economic, social,
educational and recreational aspects of our community
WHO WHEN
contanednthewD1IIIwebstesSeivcesDiectoiy,andusethsasthebass
oimpiovednoimatonshaingandieeiiaisamongagencesandoithe
deveiopmentonventoiesotheianguageseivcesntheaiea
wD1III
Ianguage
Seivces
woikngGioup
Staitng
StageI
||| Bloor-Junction
WHO WHEN
Increased Informal or Conversational English Language Practice or
Training & Issue-Specic English Language Training
Identy:
possbieieskiistopcsthatcanbecombnedwthconveisatonaiIngish
IanguageIiactceoi1ianngCppoituntes(e.g.,paientngskiis,
woikeisights,undeistandngtheeducatonsystem,ctzenshptianng,
undeistandngCtyHaii,etc.),and
knowngapsnoppoituntesoiconveisatonaiIngishIanguageIiactceoi
1ianngCppoituntesniooi-}uncton(StageIInventoiykevew)
wD1III
Ianguage
Seivces
woikngGioup
Staitng
StageI
wD1III
Ianguage
Seivces
woikngGioup
Staitng
StageI
ConveisatonCicies
Xgency
Champons
oiXgency
Iaitneishps
Stage2
wD1III
Ianguage
Seivces
woikngGioup
Stage2
wD1IIIXgency
Champonoi
IIIXgency
Iaitneishp
Stage2oi
Stage8
wD1III
Ianguage
Seivces
woikngGioup
Stage8oi
Stage+
WHO WHEN
Support collaborations and partnerships aimed at interconnecting
learning paths within the service provision system, including LBS, ESL,
LINC, employment & skills training, and educational institutions
ConductoneoimoieCioss-CounciIanguage1ianngDscussonSessonsto
suppoitcommuncatons,ssuedentcaton,andnoimatonshaingamong
seivceagences.Inciudedscussonsocusedonnteiconnectngieainngpaths
wthntheseivcepiovsonsystem
wD1III
Ianguage
Seivces
woikngGioup
Staitng
StageI
Compienoimatonandmateiaistosuppoitnteiconnectngieainngpaths
wthntheseivcepiovsonsystem.Identycommunty-basedandnsttutonai
seivcepiovdeisengagednIS,ISI,IIKC,empioyment8skiistianngwho
aienteiestedntakngstepstonteiconnecttheseieainngpaths
wD1III
Ianguage
Seivces
woikngGioup
StageIoi
Stage2
Suppoitcommunty-basedandnsttutonaiseivcepiovdeisengagednIS,
ISI,IIKC,empioyment8skiistianngntakngstepstonteiconnectthese
ieainngpaths
wD1III
Ianguage
Seivces
woikngGioup
Stage2
Other
Iiovdenoimaton-shaingandieainngoppoituntestoseivcepiovdeis
iegaidngthecompiextyoianguageacqustonandtheiong-teimianguage
piocencyneedsonewcomeis
wD1IIIwde
Iducaton,
Xwaieness
8keseaich
Commttee
Staitng
Stage2
Iiomoteconsstencynedeiaiandpiovncaitianngsuppoitsand
iesouices
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #4 SERVICES REGARDLESS OF IMMIGRATION STATUS: Support
access to services for all newcomers, regardless of their immigration status
in Canada
WHO WHEN
Ixpioieoptonsoideiveingseivcestonewcomeiswthoutstatus wD1III
woikng
Gioup
StageIoi
Stage2
||| Bloor-Junction
STRATEGY #4 SERVICES REGARDLESS OF IMMIGRATION STATUS: Support
access to services for all newcomers, regardless of their immigration status
in Canada
WHO WHEN
IiomotechangetoCICsseivceeigbityiequiements
Xdvocateoiaccesstoheaithcaieoinon-nsuiedndvduaisandamies
ivngnCanada
Iiomoteiemovaiobaiieistoseivcesoiaiinewcomeisiegaidiesso
mmgiatonstatus(undocumented,ieugeeciamants,tempoiaiywoikeis,
Canadanctzens,etc.)
Suppoitpoicychangentatvesaddiessngtheseivce needso
undocumentednewcomeis
wD1III-
wde
Systemc
Issues
8Socai
Change
Commttee
Xii
Stages
STRATEGY #5 HEALTH SERVICES & DENTAL CARE: Increase access
to culturally competent health services and dental care services for
newcomers in Bloor-Junction area
WHO WHEN
Service delivery partnerships with healthcare providers
Hostoneoimoiedscussonsessonswthcommuntyheaithcincs,waik-n
cincs,andotheiheaithseivcepiovdeisthatpiovdeCHII-basedoinon-
CHIIbasedheaithseivcesniooi-}unctontosuppoitcommuncatons,ssue
dentcaton,andnoimatonshaing
}Heaith
Seivces
woikngGioup
StageI
Deveiopaistoheaithanddentaicaieseivcepiovdeisniooi}uncton:
I. nteiestedndeveiopngieiatonshpswthnewcomeiseivceagencesn
iooi}uncton,
2. avaiabietoconductonstewoikshopsonkeyheaithssuesaectng
newcomeis,and/oi
8. avaiabieoiotheiseivcedeiveiypaitneishpoppoituntes
}Heaith
Seivces
woikngGioup
StageI
IdentywaysoitheCouncitosuppoitenhancedpaitneishpsbetween
communtyheaithcentiesandhosptaisthioughmpiovedieeiiaisystem
piotocois,nciudngsecuingaccesstomedcaitieatmentsandpioceduiesnot
cuiientiyunded
}Heaith
Seivces
woikngGioup
StageIoi
Stage2
Seekundnganddeiveiseivcesnpaitneishpwthcommuntyheaithcincs,
waik-ncincs,dentaiseivces,oiotheiheaithseivcepiovdeis(e.g.,heaith
ais,ieducedcostdentaiseivces,etc.)
}Xgency
Champons
oi}Xgency
Iaitneishps
Stage2
STRATEGY #5 HEALTH SERVICES & DENTAL CARE: Increase access
to culturally competent health services and dental care services for
newcomers in Bloor-Junction area
WHO WHEN
Lsethepiojectwebstetodeveiopamapoheaithanddentaicaieseivce
piovdeisniooi-}uncton
}Heaith
Seivces
woikngGioup
Stage2
Identyoppoituntesoiiee/aoidabiedentaiseivcestobeoeiedto
newcomeisniooi-}uncton(e.g.,negotatespecaidentaiseivceiatesoi
newcomeis)
}Heaith
Seivces
woikngGioup
Stage2oi
Stage8
Suppoitexpandedheaithcaieseivceiocatonsniooi-}unctonandexpanded
heaithcaiepiomotonoinewcomeisniooi-}uncton
}Heaith
Seivces
woikngGioup
Stage2oi
Stage8
Other
Seekundngandsubsequentiydeveiopanddeiveicuituiaicompetency
tianngtoheaithcaieseivcepiovdeisndowntownwest1oionto
Iiomotetheieseaichanddeveiopmentopioactveappioachestothe
assessmentonewcomeiheaithneedsbasedonemeigngmmgiaton
patteins,nciudngnputiomnewcomeisiegaidngtheiheaithneeds
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
Stage8
Suppoitiee/aoidabiedentaicaie,nciudngexpansono1oiontoIubic
Heaithsdentaiseivcestoiow-ncomeaduits
Suppoitthedeveiopmentandundngocommuntydentaicincs
Suppoitaccesstoheaithcaieoinon-nsuied/peopiewthoutmmgiaton
status(nciudngbutnotimtedtosuppoitngnewundngappioachesto
expandCHCandmdweiycapactytoseivenon-nsuiedndvduais)
woikwththeIocaiHeaithIntegiatonKetwoikandtheCntaioHnstiy
oHeaithtosuppoitthedeveiopmentoanntegiatedheaithpianoi
newcomeisthatncoipoiatescuituiaisenstvty
SuppoitIHIK-undedcuituiaiiycompetentnteipietatonseivces
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
||| Bloor-Junction
services and service approaches for newcomers in the Bloor-Junction area
WHO WHEN
wD1IIIwebsteSeivcesDiectoiy.Cveiseethecompiehensveupdatngothe
seivcescontanednthewebstesSeivcesDiectoiy,andusethsasthebassoi
thedeveiopmentoannventoiyoseivcesndowntownwest1oionto
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
StageI
mentaiheaithandemotonaiweiibeng(.e.,ncomesecuity,empioyment,
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
StageI
Supportive Counselling/Crisis Prevention Positions in (or delivered in)
newcomeiseivceagences.
wD1IIIHentai
Heaithwoikng
Gioup
StageI
Iieventonpostons,andnciudeatianngbudgetnaiiundngpioposaisoi
newSuppoitveCounseiing/CissIieventonpostons.(I.g.,1hesetianng
iequiementsmaynciudeupgiadedcounseiingskiisoindvduaiswtha
wD1IIIHentai
Heaithwoikng
Gioup
Stage2
wD1IIIHentai
Heaithwoikng
Gioup
StageI
wD1IIIHentai
Heaithwoikng
Gioup
Stage2
WHO WHEN
iooi-}unctonagencesnteiestedncieatngnewSuppoitveCounseiing/
CissIieventonpostons
}Counci XiiStages
postonoiCiss8SuppoitveCounseiingstawthntheiooi-}unctonaiea,
nciudngbutnotimtedtopostonsdesgnedtobetneiantandseivcemoie
thanoneagencyntheaiea
Xgency
Iaitneishps
Stage2oi
Stage8
groups, and other key stakeholders (e.g., hospitals, schools, recreation
centres, etc.)
HostoneoimoiekoundtabieDscussonswthmentaiheaithseivcepiovdeis,
ath-basedgioups,andotheikeystakehoideisndowntownwest1oionto.1he
puiposeothekoundtabieDscusson(s)wiibetodentyoppoituntesoi
coiiaboiatveappioachesto:
ieachand/oibidgethegapoinewcomeiswhodonotaccessseivces(e.g.,
usepeeieducatois)
Iiovdngpeei-basedsuppoitmethods,possbiynciudngmethodsthat
diawontiadtonaicuituiaiiy-basedappioaches
Conductngnewcomeieducatonandawaienesscampagntodemystyand
de-stgmatzementaiheaithtoaddiessaddctonssues,andtopiomote
newcomeimentaiheaithandemotonaiweiibeng
Conductngheaithseivcepiovdeieducatonandawaienessiasngto
ensuieseivcepioessonaisaieawaieossuesnewcomeismaybeacng
andcansuppoitthemngettngheip
eai(e.g.,dontask,dontteii)
IHCoiwD1III
HentaiHeaith
woikngGioup
Staitng
StageI
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
StageI
||| Bloor-Junction
WHO WHEN
oiganzatonsthataienteiestednpaitcpatngnapaitneishptoconducta
piotpiojectoithedeveiopmentoanewcomeiweiinessdiop-nseivce(usng
adiop-npiogiammodeinwhchseveiaideientseivcesaieavaiabie,
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
(e.g.,Inoimaton\deos/D\Ds,etc.),and/oi
wD1IIIHentai
Heaithwoikng
Gioup
StageI
wD1IIIHentai
Heaithwoikng
Gioup
StageI
iooi-}unctonagencesnteiestedndeiveingmentaiheaithoiemotonai
suppoitseivcesnpaitneishpwthmentaiheaithseivcepiovdeis,
ath-basedgioups,oiotheikeystakehoideis
}Counci XiiStages
keystakehoideisntheiocaiaiea
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
WHO WHEN
practitioners & community education campaigns
addtonaiundngoithesesessonswiibeiequied
Inecessaiy,seekundng8subsequentiydeveiopanddeiveinoimaton
exchangeiegaidngaddctonsnaddtontomentaiheaithtianng
sessonsoisettiementwoikeisandmentaiheaithseivcepiovdeis,
nciudngant-iacsm/ant-oppiessontianngoimentaiheaithseivce
piovdeisandaddctons8mentaiheaithtianngoisettiementwoikeis
wD1IIIHentai
Heaithwoikng
Gioupand
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
Conductanewcomeieducatoncampagnonanxety8stiessmanagementand
thempoitanceomantanngpostveemotonaiandmentaiheaith,amed
atthede-stgmatzatonomentaiheaithssues.(Inciudeconsumeisuivvois
oipeeiwoikeisnanynewcomeieducatoncampagns.)wheieveieasbie,
nciudethsnoimatonnexstngnewcomeiseivces(e.g.,ianguagetianng
ciasses,empioymentseivcepiogiams,etc.)
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
Seektoexpandthecapactyocisscounseiioisandsuppoitcounseiioisnaii
sectoistoiespondtotheemotonaisuppoitneedsonewcomeipaients,chidien
andamiymembeis
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
etc.
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2oi
Stage8
mentaiheaithpioessonais
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2oi
Stage8
Suppoitdeveiopmentokeystakehoideimentaiheaithpiansbykeyheaith
andmentaiheaithoiganzatonsthataieiesponsvetonewcomeis
wD1III-
wde
Systemc
Issues
8Socai
Change
Commttee
Xii
Stages
||| Bloor-Junction
STRATEGY #7 LEGAL SERVICES: Improve newcomer access to local legal
services
WHO WHEN
wD1IIIIegai
Seivces
woikngGioup
Staitng
StageI
seethemateiaisavaiabiethioughCommuntyIegaiIducatonCntaio.)
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
shouidaddiesskeyiegaissuesoinewcomeisntheoiiowngaieas::
Immgiatoniaw
iamiyiaw(chidcustody,dvoice/sepaiatonssues,etc)
wD1IIIIegai
Seivces
woikngGioup
Stage2
services
WHO WHEN
Implementation of Actions Specic to Bloor-Junction Area
Convenempiementatonmeetngstopianandmpiementactonsspecctothe
iooi-}unctonaiea,nciudngbutnotimtedto:
HeetngwthIawSchooi-basediegaicincsandwththeIawSocetyo
LppeiCanadasIioonoiawpiogiam
witngtoIegaiXdCntaio
witngtoHIIstoiaseawaienessabouttheiackoiegaiseivcesnthe
iooi-}unctonneghbouihood
Suppoitngexstngseivcepiovdeistoexpandoiestabishiegaiseivcesn
theaiea.
IxpioingpossbiecieatonoaCooidnatedIegaiStudentIiacement
Iiogiamaciosstheiooi-}unctonneghbouihood
Ixpioingundngpossbitesandsuppoitngagencypaitneishpsn
witngundngpioposaistopiovdeiegaiseivcesntheiooi-}uncton
aiea
}Sub-Gioup
owD1III
IegaiSeivces
woikngGioup
Staitng
StageI
wD1IIIIegai
Seivces
woikngGioup
StageI
wD1IIIIegai
Seivces
woikngGioup
StageIoi
Stage2
Cieateaistoiegaicinciepiesentatves,piobonoiegaipiacttoneis,quaied
ombudspeopie,andotheiquaiedadvocatesndowntownwest1oionto
(nciudngnoimatonaboutwhchaieaoiawoiwhatssuestheyspecaizen)
thataie:
downtownwest1oionto
Xvaiabietoconductwoikshopsonkeyiegaissues,and/oi
wD1IIIIegai
Seivces
woikngGioup
StageI
consuitants,paiaiegais,ombudgspeopie,iawyeis,andiegaistudents.Consdei
piovdewthoutbengaiegsteiediegaipioessonai,toensuiethatknowthei
imtswthiespecttooeingiegaiadvce.
wD1IIIIegai
Seivces
woikngGioup
oiXgency
IaitneishpIII
IegaiSeivces
woikngGioup
Stage2
||| Bloor-Junction
services
WHO WHEN
newcomeis
wD1IIIIegai
Seivces
woikngGioup
Stage8
Xgency
Iaitneishp(s)
Staitng
Stage2
keseaichandexpioiethepossbiecieatononewtneiantwoikeisoi
settiementpostons,paiaiegais,oitianedbioadgeneiaistswhowouidwoik
outonewcomeiseivceagencesbutcouidiemanundeithesupeivsonoa
iegaicincoiotheiicensediegaipiacttonei.Consuitwthcommuntyiegai
cincsandotheistakehoideis(possbiyduingoneotheIegaikoundtabie
Dscussons).
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
tneiantpostons.Iappiopiate,nciudeatianngbudgetnanyieiated
undngpioposais
wD1IIIIegai
Seivces
woikngGioup
StageI
paitneingtocieateoisuppoitthenewiydeveiopedtneiantpostons
wD1IIIIegai
Seivces
woikngGioup
Stage2
Seekundstocieatenewtneiantpostonspiovdngseivceswthnnewcomei
seivceagences
Xgency
Iaitneishps
IIIIegai
Seivces
Stage8
Other
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
STRATEGY #8 SOCIAL CHANGE: Join or form local and city-wide social
justice and advisory groups in order to promote public policy changes
aimed at improving the quality of life for newcomers and increase their
access to appropriate settlement and other relevant services
WHO WHEN
wD1III-wdeSystemcIssues8SocaiChangeCommttee
newcomeis
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
WHO WHEN
kevewIIIkeseaichkepoitiegaidngseivcesoiandneedsonewcomei
senois
}Kewcomei
Senois
woikngGioup
StageI
Hostameetngoagencespiovdngseivcestonewcomeisenoisniooi-
}uncton,nciudngnewcomeiseivceagences,iong-teimcaieacites,ath-
basedgioups,andmuncpaiacites
}Kewcomei
Senois
woikngGioup
StageI
Deveiopannventoiyothetypesoseivcesthatcuiientiyaddiesstheneedso
newcomeisenoisntheiooi-}unctonaiea.Inciudeseivcesoeiedbyath-
basedgioupsandmuncpaiacites.
}Kewcomei
Senois
woikngGioup
StageI
Identyseivcegapsandpossbieseivceenhancements }Kewcomei
Senois
woikngGioup
StageI
seivcesthat:
Xddiessnewcomeisenoissocaisoiaton,
contibutetosocety,and/oi
}Xgency
Champons
oi}Xgency
Iaitneishps
Stage2
shuttie,etc.)nundngiequestsoinewcomeisenoisseivces,whenevei
easbie
Xgency
Champons
oiXgency
Iaitneishps
Stage2
||| Bloor-Junction
WHO WHEN
Other
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
Suppoitsutabiehomecaieandcaiegveisuppoitoinewcomeisenoisand
theicaiegveis
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #10 NEWCOMER YOUTH: Increase and improve the delivery of
specialized services for newcomer youth in our neighbourhood through the
existing service system including community-based services, educational
institutions, and other organizations interested in the creation of youth
services in the Bloor-Junction Council area
WHO WHEN
kevewIIIkeseaichkepoitiegaidngtheneedsonewcomeiyouth }Kewcomei
Youthwoikng
Gioup
StageI
Hostameetngoagencespiovdngseivcestonewcomeiyouthniooi-
}uncton
}Kewcomei
Youthwoikng
Gioup
StageI
newcomeiyouthntheiooi-}unctonaiea.
}Kewcomei
Youthwoikng
Gioup
StageI
Identyseivcegapsandpossbieseivceenhancements,asweiiasthetianng
needsoagencysta.CbtanandnciudenoimatoniomSettiementwoikeis
nSchoois
}Kewcomei
Youthwoikng
Gioup
StageI
STRATEGY #10 NEWCOMER YOUTH: Increase and improve the delivery of
specialized services for newcomer youth in our neighbourhood through the
existing service system including community-based services, educational
institutions, and other organizations interested in the creation of youth
services in the Bloor-Junction Council area
WHO WHEN
Ingagenewcomeiyouthnthedesgnanddeveiopmentonewpiogiamsand
seivcesandnthempiementatonopiotpiojects,possbiynciudng:
Connectngwthexstngnewcomeiyouthgioups
DeveiopngaYouthXdvsoiyCouncioiconductngocusgioupswth
iepiesentatvesoexstngnewcomeiyouthgioupsand/oiotheinewcomei
youth
Lsngtechnoiogy/socainetwoikngtoengagewthandobtannputiom
newcomeiyouth
}Youth
8iamies
woikngGioup
Stage2
Iniesponsetodentedseivcegaps,seekundng8desgnanddeivei
specaizedpiogiamsoinewcomeiyouthntheiooi-}unctonaiea,possbiy
nciudng:
(peeisuppoitgioups,iecieatonpiogiams,etc.)
Iiogiamssuppoitngaccesstohgheieducaton(IathwaystoIducaton
piogiam,educatonaischoiaishps,etc.)
Impioymentpiogiams
}Xgency
Champons
oi}Xgency
Iaitneishps
Stage2
Other
Imphaszewthundeisandpoicymakeishowiackonewcomeiyouth
seivcesscontibutngtoyouthmaignaizaton,socaisoiatonand
emotonaidstiess
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
WHO WHEN
kevewIIIkeseaichkepoitiegaidngtheneedsonewcomeiwomen }Kewcomei
womenwoikng
Gioup
StageI
||| Bloor-Junction
WHO WHEN
Hostameetngoagencespiovdngseivcestonewcomeiwomenniooi-
}uncton }Kewcomei
womenwoikng
Gioup
StageI
newcomeiwomenntheiooi-}unctonaiea
}Kewcomei
womenwoikng
Gioup
StageI
Identyseivcegapsandpossbieseivceenhancements }Kewcomei
womenwoikng
Gioup
StageI
specaizedpiogiamsoinewcomeiwomenntheiooi-}unctonaiea,
nciudng:
Seivcestoaddiessnewcomeiwomenssoiaton(e.g.,socaiactvtes
combnedwthieievanttopcs,suchaspaientngskiis,womensights,
amiybieakdown,etc.)
Seivcesoinewcomeiwomenandtheichidienwhoivenpoveity,
nciudngseivcesandsuppoitsoithemtoganncomestabity,ianguage
andskiistianng,andempioymentoppoituntes
Suppoitseivcesoinewcomeiwomenexpeiencngvoienceandabuse
Seivcestosuppoitnewcomeiwomensmentaiheaithandemotonaiweii-
beng
}Xgency
Champons
oi}Xgency
Iaitneishps
Stage2
Suppoitthedeveiopmentocoiiaboiatveeoitstoengagenpubic
educatoncampagnstoncieasenewcomeiundeistandngossueso
voienceandabuse
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
STRATEGY #12 NEWCOMER FAMILIES: Build on the assets of and respond
to the unique service needs of newcomer families
WHO WHEN
Family-friendly and multigenerational agency environments
Identy,documentanddssemnatebestpiactcesnthecieatonoamiy-
iendiyandmuitgeneiatonaiagencyenvionments(e.g.,ncieased
chidmndngandchidmndngaccessoiaiicaiegveis,nciudng
giandpaients)
}Kewcomei
iamies
woikngGioup
Stage8
Iiananddeiveiameetngoi}Councimembeiagencestoshaienoimaton
about:
Successesieiatedtoamiy-iendiypiogiams,nteigeneiatonaipiogiams,
andIG11piogiams
Ioicesandpiactcesthatencouiageapostvewoikngcuituiewthn
agencesandweicomeamiy-iendiy,nteigeneiatonaipiogiamsand
IG11piogiammng
Invtespecaistsnnteigeneiatonaipiogiammngtopaitcpatenthsevent.
}Kewcomei
iamies
woikngGioup
StageI
Deveiopannventoiyothetypesoamiy-iendiy,nteigeneiatonai,and
IG11seivcescuiientiyoeiedoinewcomeisntheiooi-}unctonaiea
}Kewcomei
iamies
woikngGioup
StageI
Identyseivcegapsandpossbieseivceenhancements,asweiiasthetianng
needsoagencysta
}Kewcomei
iamies
woikngGioup
StageI
Iniesponsetodentedseivcegaps,seekundnganddesgnanddeivei:
Seivcestoiespondtodeientamiystiuctuies(e.g.,same-sexpaients,
ionepaientamies,etc.)
iamiy-iendiyandmuitgeneiatonaiseivces
}Xgency
Champons
oi}Xgency
Iaitneishps
Stage2
Suppoitongongcommuncatons,ssuedentcaton,andnoimatonshaing
amongseivceagencesiegaidngthedesgnanddeiveiyo:
Seivcesiespondngtodeientamiystiuctuies(.e.,same-sexpaients,
ionepaientamies,etc.)
iamiy-iendiyandmuitgeneiatonaiseivces
}Kewcomei
iamies
woikngGioup
Stage2and
Stage8
Other
Suppoitcampagnsandpiogiamstoexpedteandassstnewcomeiswth
theiamiyieuncatonpiocesses
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
||| Bloor-Junction
STRATEGY #13 RESEARCH ON LANGUAGE LEARNERS: Carry out multi-
party and cross-sectoral research to explore why some newcomers who
register for language training classes are unable to attend them. The goal
of this research is to identify policy issues and systemic barriers that affect
full participation in language training programs.
WHO WHEN
wD1III-wdeIducaton,Xwaieness8keseaichCommttee
ConductieseaichtoexpioiewhysomeIngishianguageieaineisiegstei
butdonotattend
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
Stage8
STRATEGY #14 LANGUAGE ASSESSMENT: Promote the establishment of
a language assessment centre within the Bloor-Junction neighbourhood.
Ensure that all centralized assessment centres refer clients to language
training based on the needs of learners and on how close the training
location is to their homes.
WHO WHEN
ChamponthsssueonbehaioaiithieeCouncis.Stiategcactonsmay
nciudetheoiiowng:
Incouiageundeistoestabishaianguageassessmentcentientheaiea
Iiomoteaienewedcommtmentbycuiientandutuieassessmentcenties
toie-engagentneiantassessmentpiactcestopiovdeassessment
seivcesnagencesiocatedntheaiea
Incouiageassessmentcentiestopiovdesuppoitseivces,suchasonste
chidmndng,11Ctokensandextendedhouisnciudngevenngand
weekends
Seekaienewedcommtmentoassessmentcentiestoequtabiyieei
ieaineistoIngishianguagetianngciasses
Seekiesouicesiomundeisandosteiacommtmentiomseivce
piovdeisandassessmentscentiestomantanup-to-datenoimatonon
ciassscheduiesandchidcaieavaiabitytosuppoiteectveieeiiais
}Counci XiiStages
CommuncatewthundeisonbehaioaiithieeCouncis.Communcaton
(e.g.,iettei)stopiomote:
1heestabishmentoanassessmentcentieaiongthesubwayinen
downtownwest1oionto
Itneiantassessois
Suppoitseivcesatassessmentcenties(.e.,chidmndng,11Ctokens,
extendedhouis),
IqutabieieeiiaioieaineistoIngishianguagetianngseivces
}Ianguage
Xssessment
woikngGioup
StageI
STRATEGY #14 LANGUAGE ASSESSMENT: Promote the establishment of
a language assessment centre within the Bloor-Junction neighbourhood.
Ensure that all centralized assessment centres refer clients to language
training based on the needs of learners and on how close the training
location is to their homes.
WHO WHEN
SeektobenvtedtotheConsuitatonHeetngsiegaidngthesoon-to-be-
estabishedcentiaizedassessmentcentiesoithepuiposeopiomotngthe
estabishmentoaCentiaizedXssessmentCentienouiiocaicommunty
}Ianguage
Xssessment
woikngGioup
StageI
SuppoitmembeiagencesiomthethieeCouncisthatsubmtpioposaistohost
theiocaiassessmentcentie
}Ianguage
Xssessment
woikngGioup
Stage2
kevewtheextenttowhchthenewassessmentcentiesoeitneiantassessois,
chidmndng,11Ctokens,andextendedhouis,andpiovdeequtabieieeiiai
oieaineistoIngishianguagetianngseivces
}Ianguage
Xssessment
woikngGioup
Stage2and
Stage8
||| Parkdale-Trinity
botograb rov|ueu by ar|ua|e Commuo|ty lorormat|oo Ceotre
arkda|e-1r|n|ty
Neighbourhood
1niI\ixi\ii-1iinirv\ii\geneiaiiyiunswestiomathuistStieettowestoIaiksde
DiveandnoithiomIakeCntaiotoCoiiegeStieet,andnciudestheoiiowngocai
Ctyo1oiontoneghbouihoods:
1inty-eiiwoods
Kagaia
IttieIoitugai
SouthIaikdaie
koncesvaiies
HghIaik-Iaiksde
1niI\ixi\ii-1iinirvCocnciisoneothieeKeghbouihoodIaitneishpCouncis
ndowntownwest1oiontooimedtodeveiopstiategesthatcooidnateandenhance
seivcedeiveiytonewcomeis.
XCCISImpioyment
XiianceoiSouthXsanXIDSIieventon
CommuntyHembei
CCS1IImmgiantSeivces
CuituieInk
DueinHaiiYouthSeivces(XbigoCentie)
iC}keugeeCentie
GaiieiyI8I8
GeoigeiownCoiiege
}obStait
KababayanCommuntyCentie
IaikdaieCommuntyHeaithCentie
IaikdaieCommuntyInoimatonCentie
IaikdaieCommuntyIegaiSeivces
IaikdaieInteicuituiaiXssocaton
IoiycuituiaiImmgiantandCommuntySeivces
SaivatonXimy,iioienceoothHouse
St.ChistopheiHouse
St.}osephsHeaithCentie
1oiontoImpioymentandSocaiSeivces
1oiontoIubicHeaith
1oiontoIubicIbiaiy
1oiontowesteinHosptai
1oiontowoikeisHeaithandSaetyIegaiCinc
\etnameseXssocaton,1oionto
waidI+CounciioisCce,Iaikdaie-HghIaik
YHCXoGieatei1oionto
visiou 8
covvivvruv
Services in our
service matrix
regularly explore
new ways of
communicating,
collaborating,
coordinating and
partnering for
the benet of the
newcomers in our
neighbourhood
1
heIaikdaie-1intyCouncisoneothieeneghbouihoodpaitneishp
counciscieatedaspaitothewestDowntown1oiontoIocaiImmgiaton
Iaitneishp.1heCounciwasspeccaiiymandatedtodesgna
cooidnated,compiehensveandstiategcappioachtommgiaton
andntegiatonthattstheneedsotheiocaicommunty,nciudngthe
deveiopmentoaIocaiSettiementStiategyandaieiatedImpiementatonIian.
1heCounciscommttedtotheavaiabityoamatixoseivcesoinewcomeis
ntheiocaiaieaonethatsuppoitsnewcomeichoceandpiovdesnewcomeiswth
compiementaiy,hoistc,andnnovatveseivcesthatiespondtotheichangngneeds
thioughouttheiiecycie.Xspaitothsseivcematix,wesuppoitacompiementaiy,
ntegiatednetwoikodveiseseivcepiovdeisiocatedntheaiea,nciudngagences
thataieethno-specc,muitcuituiai,sngie-seivce,muit-seivce,iaige,smaii,
IG11,etc.1heCounciaisobeievesthatnewcomeis,iegaidiessotheimmgiaton
statusoitheiiengthotmenCanada,shouidhaveaccesstoseivcesthatuiiy
iespondtotheineeds.
1heCouncisdedcatedtotheIaikdaie-1intyaieacontnuaiiyexpandngts
abitytobeaweicomngcommuntyoinewcomeis.1othsend,theCouncis
commttedthatiesdents,empioyeis,seivcepiovdeis,andotheisntheIaikdaie-
1intyaieauiiyundeistandandappiecatethecontibutonstotheiocaicommunty
madebynewcomeisandmmgiantsnthepastandthepotentaiutuiecontibutons
thatnewcomeiscancontnuetomaketoouineghbouihoodwththepiopeisuppoits.
1heCouncisaisocommttedtocontnungtopiovdehghquaityseivcesto
newcomeiswhodonotiventheiocaiaieabutwhotiaveitothecommuntytoieceve
seivces.
Foster and promote a culture of cooperation, collaboration, and
partnership in the delivery of services to newcomers in Parkdale-Trinity
Cieateavaiues-basediamewoiktosuppoitdeveiopmentoagenune
CoiiaboiatonCuituie
Iaitcpatngagencycommtmenttoncoipoiatecoiiaboiatonand
coopeiatonntotheivaiues,poices,andagencydiectves
Desgnquanttatve8quaitatvemeasuiesocoiiaboiaton
Lseotechnoiogytosuppoitcoopeiaton(e.g.,web-basedtoois)
Ixpandedtneiantseivces
Coiiaboiatonnseivcesoiempioyment,sei-empioyment,and
entiepieneuishp
Ingishianguagetianngcoopeiaton(mpiovedieeiiais)
Coiiaboiatvepiogiammateiaisandadmnstiatvetoois
Suppoitoiundeicoiiaboiaton
Increased access to professions, employment, and entrepreneurial
business development for newcomers in the area
Impioyei8undeisuppoitoincieasedwoikoppoituntes
Xppientceshps,jobpiacements,co-op,padnteinshps,mentoing
Impioyeieducaton8tianng
enetsohingnewcomeis8ieducngchaiiengesoinewcomeis
Hentoingpiogiamsandaddtonaiseivces8suppoitsoinewcomei
entiepieneuisandsei-empioyednewcomeis
CnstewoikpiaceIngishianguagetianngandsuppoit
Documentcoaches,tiaveiingtianngbus,onsteciasses
Xddtonaicientsuppoits(chidmndng,tianngcosts,11C)
Suppoitoispeedyaccesstoacciedtaton
SuppoiteimnatonoCanadanexpeienceiequiement
Increased access to suitable English language training, interpretation/
translation services & services in frst language for newcomers in area
Seivcecooidnaton(IIKC/ISI,nteipietaton,ianguageseivces)
IncieasedunstiuctuiedoiconveisatonaiIngishtianng
Iossbiecombnatonwthstiuctuiedciassioomtechnques
Combnatonwthieskiistianng(e.g.,paientngskiis,woikeisights)
kedesgnoiowei-ieveiIIKC/ISIciasses
Inciudng:()ioweiteachei-studentiatos,()mmedateiyuseabie
ianguagetianng(ikevacatontianng),and()ncieaseduseotianng
methodsthataieappeaingtoaduits
IncieasedhghieveiIngishianguagetianng
Incieasedaccessbity(chidmndng,11C,etc.)
Iteiacypaitneishps
Suppoitconsstencynieaineiassessments8outcomes,andnedeiaiand
piovncaitianngsuppoits8iesouices
Respond to the service needs of newcomers in the area regardless of
their immigration status (including newcomers without immigration
status, Canadian citizens, and newcomers afer initial three-year period)
SuppoitchangetoCtzenshpandImmgiatonCanadasseivceeigbity
iequiements
Suppoitaccesstoheaithcaieoinon-nsuied
Ixpioieoptonsoiseivcesoinewcomeiswthoutstatus
Suppoitieguiaizatonpiocessesoipeopiewthoutmmgiatonstatusivng
ncanada
a=cisv 8
niscaiviu=viou
The reality
of racism and
discrimination in
Canadas labour
market and other
sectors presents
employment and
income challenges
for visible minority
immigrants
Increased access to health care and dental care services for newcomers
in the area
Cieatonocuituiaiiycompetentheaithcaieoinewcomeis
Deiveicuituiaicompetencytianngtoheaithcaiepiovdeis
Seivcedeiveiypaitneishpswthheaithcaiepiovdeis
SuppoitdeveiopmentontegiatedheaithpianoinewcomeisbyIocai
HeaithIntegiatonKetwoik(IHIK)
Suppoitiee/aoidabiedentaicaie
Ixpandedaccesstoieedentaicaiepaitneishpnpaikdaie
DeveiopmentodentaicincnIaikdaieCommuntyHeaithCentie
Ixpansono1oiontoIubicHeaithdentaicaietoiow-ncomeaduits
Iiovnce-wdeieedentaicaieoiiowncomeaduits
Suppoiteimnatono8-monthCHIIwatngpeiod
Suppoitheaithcaieoinon-nsuied/non-status
Xccesstopimaiycaieandamiydoctoisoinon-nsuied
Ixpandedcommuntyheaithcentieundngandexpandedhosptai
undngoispecaizedseivces
Xccesstopie-natai8post-nataicaieanddeiveiyoinon-nsuied
XccesstoCHIIoiaiichidieniegaidiessostatus
Suppoitexstngsocaichangeeoits(e.g.,hosptaicoiiaboiatvepoicy)
Supports
Develop multidisciplinary, holistic & culturally competent approach to
the mental health and emotional support needs of newcomers, ensuring
collaboration among the community-based, healthcare, and faith-based
sectors
Cieatonociss8suppoitvecounseiingpostonsnnewcomeiseivce
agences
Insuiecientpivacy8condentaity(e.g.,neutiaioceiocaton)
Iioessonaideveiopmentosuppoitcounseiiois
Deiveiannuainoimatonexchangeaddctonsandmentaiheaithtianng
sessons
Iaitneishpswthmentaiheaithpiovdeisandath-basedgioups
Conductnewcomeieducatoncampagnonanxetyandstiess
Suppoitdeveiopmentonewcomeimentaiheaithpianandspeedyieieaseo
natonaimentaiheaithpoicy
ur=tvu
Immigrants are
often in better health
than the general
Canadian population
when they arrive, but
over time, this health
advantage disappears
Settlement Strategy 7 Legal Services
Increased understanding of legal rights by, and access to legal services
for, newcomers in the area
Seivcedeiveiypaitneishpswthiegaicincs
Xddiessngmmgiatoniaw,amiyiaw,empioymentiaw
Iossbiynciudngenhancedtneiantiegaiseivces
Cieatonospecaizedsettiementwoikeisiegaidngkeynewcomeiiegai
ssues
woikeisights(ive-ncaiegveis,tempoiaiywoikeis,woikeiswthout
status,etc.),ieiatonshpswthamiysponsois,etc.
Cooidnateddeiveiyocuituiaiiycompetentiegaiseivces8amiyseivcesto
addiessnewcomeiamiybieakdown
Suppoitoiiequiementtopiovdenoimatoniegaidngkeyiegaimatteisto
newcomeisbeoieoiuponaiivai
Suppoitoiappiopiateiegaioveisghtoempioymentagences
Support other existing groups to promote social change and address
the issues of housing instability, poverty, racism, discrimination, and
increasing homelessness faced by newcomers in Parkdale-Trinity
Build on the assets and talents of, and respond to the unique service
needs of, newcomer seniors in the area
Incieasedseivcesaddiessngnewcomeisenoisoiaton(e.g.,diop-n
seivces,ieemeetngspace)
Seivcedeiveiypaitneishpswthiong-teimcaieacites
Suppoitoisutabiehomecaieandcaiegveisuppoit
Incieasedseivcesthatpiovdeoppoituntesoinewcomeisenoistouse
theitaientsandcontibutetosocety
Incieasedaccesstotianspoitatonsuppoitsoinewcomeisenois
Settlement Strategy 10 Youth, Children & Families
Build on the assets and talents of, and respond to the unique service
needs of, newcomer youth, children, and families in the area
Dedcated,sustanabiespacenpaikdaieoicoiiaboiatveyouthpiogiams
Specaizedempioymentpiogiamsoinewcomeiyouth
Incieasedseivcesaddiessngnewcomeiyouthsoiaton
Ianguage-oicuituie-speccyouthpiogiams
SpecaizedIngishianguagetianngoiyouth
Combneianguagetianngwthtutoingnschooisubjects
Suppoitsandseivcesoinewcomeiamies(paientngskiis,navgatngand
accessngtheseivcesystem)
Inhancedpaitneishpswthiocaischoois
Innovatveandyouth-nciusveoutieachandseivcedeiveiy
Suppoitcampagnsoiaoidabieandexbiechidcaie
Seivcestoaddiessspeccneedsonewcomeiwomen(.e.,hgheiieveiso
soiaton8ianguagebaiieis)
Seivcestoaddiessspeccneedsonewcomeimen(.e.,gieateicuituie
shock/conct,emotonaiheaithandsei-esteem,andimtedsocai
oppoituntes)
Settlement Strategy 11 Family Violence
Respond to the service needs of newcomers in the area relating to
violence in the family and/or intergenerational confict
Deiveiyoannuainoimatonexchangetianngsessons
Xbuse/voienceexpeitsshaieknowiedge
Suppoitupdatngopiotocoistoensuieiesponsvetonewcomeineeds
Cieainghousetocooidnateaccesstosuppoits8seivces
Settlement Strategy 12 Pre-Arrival Settlement
To provide pre-arrival settlement services for newcomers who plan to
come to the Parkdale-Trinity area
Ixpioieoppoituntestopiovdepie-aiivaiseivcesusngtechnoiogy
Ixpioiepossbieseivcepaitneishpswthsocaiseivceagencesnothei
counties
Settlement Strategy 13 Marginalized Newcomers
Address the needs of marginalized newcomers in the area
Specaizedoutieachoimaignaizednewcomeis(nciudngnewcomeiswth
dsabites,oideiwoikeis,newcomeisexpeiencnghomeiessness,IG11
newcomeis,ive-ncaiegveis,tempoiaiywoikeis)
Seivcedeiveiypaitneishpswthdsabityseivces,IG11seivces,
sheiteis,diop-ns,andotheismiaiseivcepiovdeis
urwcovra wovru
Newcomer
women may be more
vulnerable to partner
abuse as a result of
isolation and fear of
deportation
Glossary
PT Agency Champion XnagencyontheIaikdaie-1intyCouncithatwoikstocompieteapaitcuiaitask,
deveiopaseivce,oiieadapaitcuiaissueoitopcaieaonbehaiotheI1Counci
woikstocompieteapaitcuiaitask,deveiopaseivce,oiieadapaitcuiaissueoi
PT Agency Partnership 1wooimoieagencesontheIaikdaie-1intyCouncithatwoiknpaitneishpto
compieteapaitcuiaitask,deveiopaseivce,oiieadapaitcuiaissueoitopcaiea
onbehaiotheI1Counci
WDTLIP Agency
Partnership
Iaitneishpthatwoiknpaitneishptocompieteapaitcuiaitask,deveiopa
seivce,oiieadapaitcuiaissueoitopcaieaonbehaiotheentieIII
PT Working Group XwoiknggioupcomposedoiepiesentatvesoI1Councimembeiagences
ieadngapaitcuiaissueoitopcaieaonbehaiotheI1Counci
ImmgiatonIaitneishp
Action Plan
STRATEGY #1 PARTNERSHIPS & COORDINATION: Foster and promote a
culture of cooperation, collaboration, and partnership in the delivery of
services to newcomers
WHO WHEN
wD1III-wde
Iaitneishps8
Cooidnaton
Commttee
XiiStages
oentieIII
I1Counci Stage2
wD1III-wde
Iaitneishps8
Cooidnaton
Commttee
XiiStages
downtownwest1oionto
wD1III-wde
Iaitneishps8
Cooidnaton
Commttee
XiiStages
STRATEGY #2 LABOUR MARKET & EMPLOYMENT: Increase access to
professions, employment, and entrepreneurial business development for
WHO WHEN
ConductoneoimoieCioss-CounciImpioymentSeivcesDscussonSessons
tosuppoitcommuncatons,ssuedentcaton,andshaienoimatonamong
downtownwest1oionto
IHCoiwD1III
IabouiHaiket
woikngGioup
Staitng
StageI
WHO WHEN
iabouimaiket
wD1IIIwde
Iducaton,
Xwaieness
8keseaich
Commttee
IveiyCthei
Yeai
wD1IIIIaboui
Haiketwoikng
Gioup
StageI
suppoits
wD1IIIIaboui
Haiketwoikng
Gioup
XiiStages
Iniesponsetodentedseivcegaps,seekundnganddeiveinewand
nnovatveoioccupaton-speccempioymentseivcesntheaiea,nciudng
butnotimtedtoseivcespiovdednpaitneishpwthotheiagencesand
specaizedseivcesoinewcomeiwomen
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
bidgngpiogiamsoicoopeiatvewoikpiacementsntheaiea,nciudngthose
thatcombneskiistianngandIngishianguagetianng,andaisonciudng
butnotimtedtoseivcespiovdednpaitneishpwthotheiagences
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
Iniesponsetothedentedseivcegaps,seekundnganddeiveinewseivces
downtownwest1oionto
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
WHO WHEN
settiementandempioymentpiogiams.
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
StageI
Identyoiganzatonsnteiestednpaitcpatngnoneoimoiepaitneishpsto
piovdeonstewoikpiaceIngishianguagetianngandsuppoit.
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
StageI
woikpiaceIngishianguagetianngandsuppoitseivcessuchas:
njobietenton
wD1IIIXgency
Iaitneishps
Stage2oi
Stage8
wD1IIIIaboui
Haiketwoikng
Gioup
Stage2
ciasses,deveiopianguagetianngstiuctuieandcontenttaioiedtotheneedso
theempioyeis.Xtthattme,aisodeteimnepiogiamiogstcsanddetais(.e.,
wheie,when,ciasssze,iequency,paitcpantncentves,etc.)Insuiethat
piogiamnciudescieaidentcatonotheioiesandiesponsbitesothe
empioyeisveisusthoseotheianguagetianngpiovdei(s)
IIIXgency
Iaitneishp
Staitng
Stage2
andwoikpiacecuituiesuppoit)
wD1IIIIaboui
Haiketwoikng
Gioup
Stage2
WHO WHEN
Employer Education and Engagement
newcomeis
bodes
equvaiences
wD1IIIIaboui
Haiketwoikng
Gioup
Staitng
Stage2
Haiketwoikng
Gioup
Staitng
Stage2
kghtsssue(dscimnatonssues,iegaitestcases)
possbityowoikngwthiegaicincs,oiotheioiganzatonsiegaidng
thsssue
Cioss-Counci
Sub-Gioup
Iaitneishp
wthIegai
Cincsoi
Ctheis
Staitng
Stage2
Stage2oi
Stage8
campagntoosteiandpiomoteaccuiatepeiceptonsandundeistandngs
oempioymentseivceagencesandtheiseivces
Cioss-Counci
Sub-Gioup
Staitng
Stage2
Other
(aisoseeabove)
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
WHO WHEN
Speedyaccesstocaieeiacciedtatonoinewcomeis
competton
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #3 LANGUAGE SERVICES: Increased access to suitable English
language training, interpretation/translation services & services in rst
language for newcomers in the area
WHO WHEN
Service Coordination (LINC/ESL, interpretation, language services)
contanednthewebstesSeivcesDiectoiy,andusethsasthebassoi
mpiovednoimatonandieeiiaisamongagencesandoithedeveiopmento
nventoiesotheoiiowngseivcesntheIaikdaie-1intyaiea:
ConveisatonCicies
IoweiIevei8Iteiacyianguagetianngseivces
HgheiIeveiianguagetianngseivces
wD1III
Ianguage
1ianng
woikngGioup
Staitng
StageI
IncouiageagencestoievewtheSeivcesDiectoiyandconsuitwthothei
membeiagencesotheCouncibeoiescheduingnewseivces
wD1III
Ianguage
Seivces
woikngGioup
XiiStages
Increased Unstructured or Conversational English Language Practice
or Training
Identy:
IossbieieskiistopcsthatcanbecombnedwthconveisatonaiIngish
IanguageIiactceoi1ianngCppoituntes(e.g.,paientngskiis,
woikeisights,undeistandngtheeducatonsystem,ctzenshptianng,
undeistandngCtyHaii,etc.),and
KnowngapsnoppoituntesoiconveisatonaiIngishIanguageIiactce
oi1ianngCppoituntesnIaikdaie-1inty(StageIInventoiykevew)
wD1III
Ianguage
Seivces
woikngGioup
Staitng
StageI
wD1III
Ianguage
Seivces
woikngGioup
Staitng
StageI
WHO WHEN
ConveisatonCicies
Xgency
Champons
oiXgency
Iaitneishps
Stage2
wD1III
Ianguage
Seivces
woikngGioup
Stage2
wD1IIIXgency
Champonoi
IIIXgency
Iaitneishp
Stage2oi
Stage8
wD1III
Ianguage
Seivces
woikngGioup
Stage8oi
Stage+
Re-design of Lower-Level LINC/ESL Classes
Champonthessueoie-desgnngiowei-ieveiIIKC/ISIciassesonbehaiothe
westDowntown1oiontoIII
I1Counci XiiStages
Compienoimatonandmateiaistosuppoittheie-desgnothetianng
cuiicuiumoiioweiieveiIIKC/ISIciasses
wD1III
Ianguage
Seivces
woikngGioup
StageI
Communcatewthundeisandseivcepiovdeisiegaidngtheneedtoie-
desgnthetianngcuiicuiumoiioweiieveiIIKC/ISIciasses
I1 Counci StageIoi
Stage2
Suppoitcommuncaton,ssuedentcaton,andnoimatonshaingamong
agencesnteiestednchamponngoipaitneingiegaidngthedeveiopment
andtestngoaie-desgnedcuiicuiumoiioweiieveiIIKC/ISIciasses
I1Counci StageIoi
Stage2
WHO WHEN
indandsuppoitgiaduatestudents(.e.,naduiteducaton)whoaienteiested
nconductngieseaichieiatedtocuiicuiumssuesassocatedwthioweiievei
IIKC/ISI
I1 Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
Seekundng8deveiopapiotpiojecttodeveiopandtestaie-desgned
cuiicuiumoiioweiieveiIIKC/ISIciasses.Consdeiutizngtheseivceso
giaduatestudentswhoaienteiestedndongieseaichieiatedtocuiicuium
ssuesassocatedwthioweiieveiIIKC/ISI.
I1Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
Increased High Level English Language Training
Kensngton-Chnatown-XnnexCouncitochamponssuesieiatedtohghievei
IngishianguagetianngoitheentiewestDowntown1oiontoIII
KCX
Counci
Xii
Stages
Literacy Partnerships
Connectwthiteiacyoiganzatons,suchasCommuntyIteiacyCntaio,
IaubachIteiacyCntaio,andHetio1oiontoHovementoiIteiacy
I1 Xgency
Champons
oiI1Xgency
Iaitneishps
StageI
Ltizeconnectonswthiteiacyoiganzatonstompioveiteiacytianngoi
newcomeisandtoieainstiategestompiovevoiunteei-iedConveisatonCicies
I1 Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
Other
Suppoitcommuncaton,ssuedentcaton,andnoimatonshaingamong
Counciagencesnteiestedncieatngandpiovdngdiectseivcesn
newcomeisistianguageand/ointeipietaton/tiansiatonseivcesniesponse
todentedseivcegaps
I1Counci XiiStages
ChamponthessueoncieasediocaiaccesstoIngishianguageassessmenton
behaiotheentieIII
}Counci Staitng
StageI
Iiomoteawaienessothecompiextyoianguageacqustonandtheiong-
teimianguagepiocencyneedsonewcomeis
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
WHO WHEN
IiomotencieasedcientaccesstoIngishianguagetianng(.e.,
chidmndng,11C,etc.)
Iiomoteconsstencynieaineiassessmentsandoutcomes,andnedeiai
andpiovncaitianngsuppoitsandiesouices
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #4 SERVICES REGARDLESS OF IMMIGRATION STATUS:
Respond to the service needs of newcomers in the area regardless of their
immigration status (including newcomers without immigration status,
Canadian citizens, and newcomers after initial 3-year period)
WHO WHEN
Ixpioieoptonsoimpiovngseivcesoinewcomeiswthoutstatus wD1III
woikngGioup
StageIoi
Stage2
IiomotechangetoCICsseivceeigbityiequiements
Xdvocateoiaccesstoheaithcaieoinon-nsuiedndvduaisandamies
ivngnCanada
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #5 HEALTHSERVICES & DENTAL CARE: Increase access to
health services and dental services for newcomers in the area
WHO WHEN
Creation of culturally competent healthcare for newcomers
Conductn-peisonpiesentatonsand/oipiovdewittennoimatonon
theIaikdaie-1intyCouncisIocaiSettiementStiategytotheoiiowng
oiganzatons/netwoikstoensuiethattheyaieamiaiwththeI1Councis
goaisandstiateges:
1hewestIndLibanHeaithXiiance1heI1Councicanexpioiepossbie
seivcepaitneishpswthwILHXoncioss-cuttngnewcomeiheaithseivce
themesoissues
IaitneisoiIaikdaieCiaiHeaithKetwoik1heI1Councicanstay
connectedwththeKetwoikandnoimediegaidngthedeveiopmentoa
dentaicincattheIaikdaieCommuntyHeaithCentie
HosptaiCoiiaboiatve1heCoiiaboiatvecanheipensuiethatI1agences
knowandundeistandeachhosptaispiocesses,paitcuiaiiyiegaidngacute
caie
Ctyo1oiontosoaidoHeaith,nciudngtsiocaiHeaithCommtteewth
juisdctonoitheIaikdaie-1intyaiea1heI1Councicanseektoensuie
thattheiocaiHeaithCommtteesaccountabieiegaidngconsstentseivce
oinewcomeisandcanaisoiecommendtotheoaidoHeaiththepostons
oiactonsthatcanbeadoptedtoensuieconsstencynheaithseivce
piovsonoinewcomeis
HeaithoiXii1heI1Councicanwoikwththenetwoiktompiove
newcomeimentaiheaithandemotonaisuppoit,nciudngsuppoitng
thenetwoiksiequestoiieementaiheaithseivcesatcommuntyheaith
centies
1oiontoCentiaiIocaiHeaithIntegiatonKetwoik(IHIK)1heI1Counci
canstayncommuncatonwththeIHIKiegaidngtheintatveto
piovdeianguagenteipietatonandtiansiatonseivcesntheheaithcaie
sectoi
kghttoHeaithCoaitonIxpioietheI1agencespaitcpatonnthei
postcaidcampagn
I1Heaith
Seivces
woikngGioup
StageIand
Stage2
Ixpioiepiactcaishoit-teimdeasoienhancedseivcedeiveiy,suchas:
Xskngiocaihosptaisoiieespaceoinewcomeipiogiamsandseivces
Ceingtouisoiocaihosptaisnvaiousianguages
LsngstaniocaiheaithseivceoiganzatonstoheipwthConveisaton
Cicies
InsuingI1agencesknowaboutthemonthiySatuidaydentaicincatSt.
}osephsHosptai
I1Heaith
Seivces
woikngGioup
StageI
WHO WHEN
Seekthesuppoitounveistystudentsoiacademcswiingtoconductiee
ieseaichonieievant,piactcaissuessuchas:
1heCntaioHedcaiXssocatonsiequiementsoipostononphyscans
iesponsbitytopiovdepimaiyandacuteheaithcaie(and,appiopiate,
seekanCHXpoicystatementencouiagngphyscanstoseivcethe
unnsuied)
1hespeccheaithneedsothekomacommunty
I1Heaith
Seivces
woikngGioup
Stage2
HostakoundtabieDscussonwthcommuntyheaithcincs,hosptais,waik-
ncincs,andotheiheaithseivcepiovdeisnIaikdaie-1intytosuppoit
communcatons,ssuedentcaton,andnoimatonshaing
I1Heaith
Seivces
woikngGioup
StageI
DeveiopaistoheaithcaieseivcepiovdeisnIaikdaie-1intythataie:
theaiea
Xvaiabietoconductonstewoikshopsoinoimatonsessonsonkeyheaith
ssuesaectngnewcomeis,
(e.g.,Heaithiais,Inoimaton\deos/D\Ds,noimatonandseivces
ieiatngtopie-nataiandnataiseivces,etc.),and/oi
Cpentoshaingkeynoimatonwthnewcomeiseivcepiovdeis(e.g.,
istsodoctoisacceptngnewpatents,istsodoctoiswhospeakothei
ianguages,etc.)
I1Heaith
Seivces
woikngGioup
StageI
paitneishpwthcommuntyheaithcincsoiotheiheaithcaieseivcepiovdeis
I1Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
Hostameetngoidscussonwthdentaiseivcepiovdeisntheaieatodenty
addtonaioppoituntesoiiee/aoidabiedentaiseivcestobeoeiedto
newcomeisnIaikdaie-1inty(e.g., expansonoiocaidentaicinc,specai
seivceiatesoinewcomeis,etc.)
I1Heaith
Seivces
woikngGioup
Stage2oi
Stage8
SuppoitexpandedheaithcaiepiomotonamedatnewcomeisnIaikdaie-
1inty
I1Heaith
Seivces
woikngGioup
Stage2oi
Stage8
WHO WHEN
Other
Ingagethe1oionto-wdeCommuntyHeaithCentiesnestabishnga
campagntobetteicommuncatethatCHCsseiveunnsuiednewcomeis
andtomakeagencesawaieotheaddtonaicostsotieatngunnsuied
peopie
Seekundng8deveiopanddeiveicuituiaicompetencytianngto
heaithcaieseivcepiovdeisndowntownwest1oionto
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
Stage8
CommuncatewthCommuntyHeaithCentiestopiomotetheneedoi
consstencyoseivcesoinewcomeis
Suppoitiee/aoidabiedentaicaie
Suppoitaccesstoheaithcaieoinon-nsuied/peopiewthoutmmgiaton
status
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
Develop a multidisciplinary, holistic & culturally competent approach to
sectors
WHO WHEN
wD1IIIwebsteSeivcesDiectoiy.Cveiseethecompiehensveupdatngothe
seivcescontanednthewebstesSeivcesDiectoiy,andusethsasthebassoi
thedeveiopmentoannventoiyoseivcesndowntownwest1oionto
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
StageI
mentaiheaithandemotonaiweiibeng(.e.ncomesecuity,empioyment,
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
StageI
Supportive Counselling/Crisis Prevention Positions in (or delivered in )
newcomeiseivceagences.
wD1IIIHentai
Heaithwoikng
Gioup
StageI
sectors
WHO WHEN
Iieventonpostonsandnciudeatianngbudgetnaiiundngpioposaisoi
newSuppoitveCounseiing/CissIieventonpostons.(I.g.1hesetianng
iequiementsmaynciudeupgiadngcounseiingskiisoindvduaiswtha
wD1IIIHentai
Heaithwoikng
Gioup
StageIoi
Stage2
wD1IIIHentai
Heaithwoikng
Gioup
StageI
wD1IIIHentai
Heaithwoikng
Gioup
Stage2
iosteicommuncatons,ssuedentcaton,andnoimatonshaingamongI1
agencesnteiestedncieatngnewSuppoitveCounseiing/CissIieventon
postons
I1Counci XiiStages
postonoiCiss8SuppoitveCounseiingstawthntheIaikdaie-1inty
aiea,nciudngbutnotimtedtopostonsdesgnedtobetneiantandseivce
moiethanoneagencyntheaiea
I1Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2oi
Stage8
sectors
WHO WHEN
groups, and other key stakeholders (e.g. hospitals, schools, recreation
centres, etc.)
HostoneoimoiekoundtabieDscussonswthmentaiheaithseivcepiovdeis
andath-basedgioupsandotheikeystakehoideisndowntownwest1oionto
1hepuiposeothekoundtabieDscusson(s)wiibetondentyoppoituntes
oicoiiaboiatveappioachesto:
ieachand/oibidgethegapoinewcomeiswhodonotaccessseivces(e.g.
usepeeieducatois)
Iiovdngpeeibasesuppoitmethods,possbiynciudngmethodsthatdiaw
ontiadtonaicuituiaiiybasedappioaches
Conductngnewcomeieducatonandawaienesscampagntodemystyand
de-stgmatzementaiheaith,toaddiessaddctonssues,andtopiomote
newcomeimentaiheaithandemotonaiweiibeng
Conductngheaithseivcepiovdeieducatonandawaienesstoensuie
seivcepioessonaisaieawaieothessuesnewcomeismaybeacngand
cansuppoitthemngettngheip
eai(e.g.don,task,dontteii)
IHCoiwD1III
HentaiHeaith
woikngGioup
Staitng
StageI
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
StageI
oiganzatonsthataienteiestednpaitcpatngnapaitneishptoconduct
apiotpiojectoithedeveiopmentoanewcomeiweiinessdiop-nseivce
(usngadiop-npiogiammodeinwhchseveiaideientseivcesaieavaiabie
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
sectors
WHO WHEN
(e.g.,Inoimaton\deos/D\Ds,etc.),and/oi
wD1IIIHentai
Heaithwoikng
Gioup
StageI
wD1IIIHentai
Heaithwoikng
Gioup
StageI
iosteicommuncatons,ssuedentcaton,andnoimatonshaingamongI1
agencesnteiestedndeiveingmentaiheaithoiemotonaisuppoitseivcesn
paitneishpwthmentaiheaithseivcepiovdeisand/oiath-basedgioups,oi
otheikeystakehoideis
I1Counci XiiStages
stakehoideisntheiocaiaiea
Xgency
Champons
oiXgency
Iaitneishps
Stage2oi
Stage8
practicioners & community education campaigns
addtonaiundngoithesesessonswiibeiequied.
Inecessaiyseekundng8subsequentiydeveiopanddeiveinoimaton
exchangeiegaidngaddctonsnaddtontomentaiheaithtianng
sessonsoisettiementwoikeisandmentaiheaithseivcepiovdeis
nciudngant-iacsm/ant-opiessontianngoimentaiheaithseivce
piovdeis,andaddctons8mentaiheaithtianngoisettiementwoikeis
wD1IIIHentai
Heaithwoikng
Gioupand
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
sectors
WHO WHEN
Conductanewcomeieducatoncampagnonanxety8stiessandthe
mpoitanceomantanngpostveemotonaiandmentaiheaith,amedatthe
de-stgmatzatonomentaiheaithssues.(Inciudeconsumeisuivvoisoipeei
woikeisnanynewcomeieducatoncampagns.)wheieveieasbie,nciude
thsnoimatonnexstngnewcomeiseivces(e.g.ianguagetianngciasses,
empioymentseivcepiogiams,etc.)
wD1III-wde
HentaiHeaith
woikngGioup
Staitng
Stage2
Seektoexpandthecapactyocisscounseiioisandsuppoitcounseiioisn
aiisectoistoiespondtotheemotonaisuppoitneedsonewcomeipaients,
chidienandamiymembeis
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
etc.
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2
mentaiheaithpioessonais.
wD1IIIHentai
Heaithwoikng
Gioup
Staitng
Stage2oi
Stage8
Suppoitthedeveiopmentomentaiheaithpiansbykeyheaithandmentai
heaithoiganzatonsthataieiesponsvetonewcomeis
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #7 LEGAL SERVICES: Increased understanding of legal rights
by, and access to legal services for, newcomers in the area
WHO WHEN
wD1IIIIegai
Seivces
woikngGioup
Staitng
StageI
WHO WHEN
seethemateiaisavaiabiethioughCommuntyIegaiIducatonCntaio.)
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
shouidaddiesskeyiegaissuesoinewcomeisntheoiiowngaieas::
Immgiatoniaw
iamiyiaw(chidcustody,dvoice/sepaiatonssues,etc)
wD1IIIIegai
Seivces
woikngGioup
Stage2
wD1IIIIegai
Seivces
woikngGioup
StageI
wD1IIIIegai
Seivces
woikngGioup
StageIoi
Stage2
Identyoppoituntesoiiegaieducatonandseivcedeiveiypaitneishpswth
iegaicincs,piobonoiegaipiacttoneis,quaiedombudspeopieandothei
quaiedadvocates
wD1IIIIegai
Seivces
woikngGioup
Staitng
StageI
WHO WHEN
Cieateaistoiegaicinciepiesentatves,piobonoiegaipiacttoneis,quaied
ombudspeopieandotheiquaiedadvocates(nciudngnoimatonabout
whchaieaoiawoiwhatssuestheyspcaizen)thataie:
downtownwest1oionto
Xvaiabietoconductwoikshopsonkeyiegaissuesand/oi
wD1IIIIegai
Seivces
woikngGioup
StageI
consuitants,paiaiegais,ombudspeopie,iawyeis,andiegaistudents.Consdei
piovdewthoutbengaiegsteiediegaipioessonai,toensuiethattheyknow
theiimtswthiespecttooeingiegaiadvce.
wD1IIIIegai
Seivces
woikngGioup
oiXgency
Iaitneishp
Stage2
newcomeis
wD1IIIIegai
Seivces
woikngGioup
Stage8
Xgency
Iaitneishps
Staitng
Stage2
keseaichandexpioiethepossbiecieatononewtneiantwoikeisoi
settiementpostons,paiaiegais,oitianedbioadgeneiaistswhowouidwoik
outonewcomeiseivceagencesbutcouidiemanundeithesupeivsonoa
iegaicincoiotheiicensediegaipiacttonei.Consuitwthcommuntyiegai
cincsandotheistakehoideis(possbiyduingoneotheIegaikoundtabie
Dscussons)
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
tneiantpostons.Iappiopiate,nciudeatianngbudgetnanyieiated
undngpioposais.
wD1IIIIegai
Seivces
woikngGioup
StageI
paitneingtocieateoisuppoitthenewiydeveiopedtneiantpostons
wD1IIIIegai
Seivces
woikngGioup
Stage2
Seekundstocieatenewtneiantpostonspiovdngseivceswthnnewcomei
seivceagences.
Xgency
Iaitneishps
Stage8
WHO WHEN
Coordinated delivery of culturally competent legal services & family
services to address newcomer family breakdown
InvteamiyseivceiepiesentatvestoattendtheIegaiSeivceskoundtabie,and
nciudedscussonsiegaidngthessueonewcomeiamiybieakdown
wD1IIIIegai
Seivces
woikngGioup
StageI
Seekundng8deveiopanddeiveicuituiaicompetencytianngtoiegai
seivcesandpiacttoneisndowntownwest1oionto
Seekundng8deveiopanddeiveicuituiaicompetencytianngtoamiy
seivcesandpiacttoneisndowntownwest1oionto
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
Stage8
Other
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
wD1IIIIegai
Seivces
woikngGioup
Staitng
Stage2
Xdvocateoiaiequiementtopiovdenoimatoniegaidngkeyiegai
matteistonewcomeisbeoieoiuponaiivai
Suppoitappiopiateiegaioveisghtoempioymentagences
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #8 SOCIAL CHANGE: Support other existing groups to promote
social change and address the issues of housing instability, poverty, racism,
discrimination, and increasing homelessness faced by newcomers in
Parkdale-Trinity
WHO WHEN
newcomeis
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #9 NEWCOMER SENIORS: Build on the assets and talents of,
and respond to the unique service needs of, newcomer seniors in the area
WHO WHEN
Service Delivery Partnerships with Long-Term Care Facilities
Deveiopaistoiong-teimcaieacitesntheIaikdaie-1intyaiea I1Youth
8iamies
woikngGioup
StageI
Hostameetng/dscussontabiewthiong-teimcaieacitesandotheisenois
agencesnteiestednexpioingseivcedeiveiypaitneishps
I1Youth
8iamies
woikngGioup
StageI
Increased Services for Newcomer Seniors
Deveiopaistoath-basedgioupsandmuncpaiacitesthatmaybe
nteiestednpaitneishpstodeiveiseivcestonewcomeisenois
I1Youth
8iamies
woikngGioup
StageI
seivcesthat:
Xddiessnewcomeisenoissocaisoiaton,
contibutetosocety,and/oi
I1Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
shuttie,etc.)nundngiequestsoinewcomeisenoisseivces,whenevei
ieievant
I1Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
Other
Suppoitsutabiehomecaieandcaiegveisuppoitoinewcomeisenoisand
theicaiegveis
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #10 YOUTH, CHILDREN & FAMILIES: Build on the assets and
talents of, and respond to the unique service needs of, newcomer youth,
children, and families in the area
WHO WHEN
Dedicated, Sustainable Space in Parkdale for Collaborative Youth
Programs
SuppoitthenewiydeveiopedcoiiaboiatveyouthspacenIaikdaie I1Counci XiiStages
Youth Services & Youth-Inclusive Outreach and Service Delivery
Ingagenewcomeiyouthnthedesgnanddeveiopmentonewpiogiamsand
seivcesandnthempiementatonopiotpiojects,possbiynciudng:
Connectngwthexstngnewcomeiyouthgioups(e.g.,IaikdaieYouth
SpaceSteeingCommttee,1IIYouthXdvsoiyGioup,etc.)
Conductngocusgioupsoidscussonsessonswthiepiesentatveso
exstngnewcomeiyouthgioupsand/oiotheinewcomeiyouth
Ixpioingthepossbieuseotechnoiogy/socainetwoikngtoengagewth
andobtannputiomnewcomeiyouth
I1Youth
8iamies
woikngGioup
Stage2
ConductoneoimoiekoundtabieDscussonswthkeystakehoideis(e.g.
newcomeiyouth,pubicibiaies,schooiboaids,iocaischoois,youthseivce
agences,etc.)todscusshowbesttoseivenewcomeiyouth
I1Youth
8iamies
woikngGioup
Stage2
Identypiotpiojectstobedeveiopedandpuisued.Insuiethattheyouth
I1Youth
8iamies
woikngGioup
Stage2
specaizedpiogiamsoinewcomeiyouth,nciudng:
Kewcomeiyouthempioymentwoikshops
Kewcomeiyouthmentoing
(peeisuppoitgioups,iecieatonpiogiams,ieskiistianng,nteipeisonai
skiistianng,etc.)
Inteigeneiatonaipiogiammng(e.g.,communtygaidenng,etc.)
I1Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
WHO WHEN
Identy,documentanddssemnatebestpiactcesnyouth-nciusveoutieach
andseivcedeiveiy
I1Youth
8iamies
woikngGioup
StageIoi
Stage2
Supports and services for newcomer families
Identyoppoituntesoiseivcedeiveiypaitneishpswthamiyseivce
agences(e.g.,n-depthamiycounseiingseivces,tneiantamiycounseiiois,
newamiycounseiingpostonsntheIaikdaie-1intyaiea)
I1Youth
8iamies
woikngGioup
StageI
Cieateaistoamiyseivceagencesandpiacttoneisavaiabietoconduct
woikshopsonkeyamiyssues(e.g.,paientngskiis,navgatngtheseivce
system,etc.)oiavaiabieoiotheiseivcedeiveiypaitneishpoppoituntes
I1Youth
8iamies
woikngGioup
StageI
Seekundnganddeiveinewsuppoitsandseivcesoinewcomeiamies,
nciudngbutnotimtedtoseivcesdeiveiednpaitneishpwthamiyseivce
agencesoipiacttoneis(e.g.expioieundngoptonsiomtheCtyo1oiontos
InvestngnKeghbouihoodsundngpiogiam)
I1Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
Enhanced partnerships with local schools
Hostmeetng/dscussontabiewthiocaischooistosuppoitieiatonshp-
buidngbetweennewcomeiseivcesandiocaischoois,andnciude
iepiesentatvesotheSettiementwoikeisnSchoois(SwIS)piogiam
I1Youth
8iamies
woikngGioup
StageIoi
Stage2
SuppoittheexpansonandmpiovementoISIseivcesnschoois,andsuppoit
theie-estabishmentoSchooiXdvsoiyCommtteesnschoois
I1Youth
8iamies
woikngGioup
XiiStages
Identyaddtonaioppoituntesoiseivcedeiveiypaitneishpswthiocai
schoois
I1Youth
8iamies
woikngGioup
StageIoi
Stage2
Ixpandseivcestoaddiessspeccneedsonewcomeiwomen8newcomeimen I1Youth
8iamies
woikngGioup
Staitng
Stage2oi
Stage8
agencesnteiestedndesgnnganddeiveingseivcestoaddiessthespecc
needsonewcomeiwomenoinewcomeimen
I1Counci XiiStages
WHO WHEN
toaddiessthespeccneedsonewcomeiwomen(.e.,hgheiieveisosocai
soiaton,moiesgncantianguagebaiieis)
I1Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
toaddiessthespeccneedsonewcomeimen(.e.,gieateicuituieshock/
conct,emotonaiheaith8sei-esteem,andimtedsocaioppoituntes)
I1Xgency
Champons
oiI1Xgency
Iaitneishps
Stage2
Other
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #11 FAMILY VIOLENCE: Respond to the service needs
of newcomers in the area relating to violence in the family and/or
intergenerational conict
WHO WHEN
Deveiopaiesouiceandieeiiaiistosuppoitsandseivcesoinewcomeis
aectedbyvoiencentheamiyand/ointeigeneiatonaiconct
Xgency
Champon
oiXgency
Iaitneishp
Stage2
Seekundng8deveiopanddeiveinoimatonexchangesessons
iegaidngabuse/voienceandtianngsessonsoisettiementwoikeisand
abuse/voiencewoikeis
wD1III-wde
Iducaton,
Xwaieness
8keseaich
Commttee
XiiStages
Suppoittheupdatngovoienceandabusepiotocoisieiatngtowoman
abuse,chidabuse,eideiabuse,buiiyng,andotheioimsovoienceand
abusetoensuiethattheyaieiesponsvetotheneedsonewcomeis
wD1III-wde
SystemcIssues
8SocaiChange
Commttee
XiiStages
STRATEGY #12 PRE-ARRIVAL SETTLEMENT: Provide pre-arrival settlement
services for newcomers who plan to come to the Parkdale-Trinity area
WHO WHEN
keseaichundngoppoituntestopiovdepie-aiivaisettiementseivceswth
thesuppoitotechnoiogy
I1woikng
Gioupoi
I1Xgency
Champon
Stage8
keseaichpossbieseivcepaitneishpswthsocaiseivceagencesnothei
counties
I1woikng
Gioupoi
I1Xgency
Champon
Stage8
Counciagencesnteiestedndesgnngandtestngpie-aiivaisettiement
seivces
I1Counci Stage8
Seekundng8deveiopapiotpiojecttodesgnandtestpie-aiivaisettiement
seivces
I1Xgency
Champon
oiI1Xgency
Iaitneishp
Stage8oi
Stage+
SuppoittheXgencyChamponoiXgencyIaitneishpntheipiotpiojectto
desgnandtestpie-aiivaisettiementseivces
I1Counci Stage8oi
Stage+
STRATEGY #13 MARGINALIZED NEWCOMERS: Address the needs of
marginalized newcomers in the area
WHO WHEN
Hostpeiodctopc-speccmeetngswtheachotheoiiowngseivcesectois
asawaytopiomoteieiatonshp-buidngandthepossbiedeveiopment
opaitneishpstodesgnanddeiveiseivcesoithemostmaignaized
newcomeis:
Dsabityseivcesectoi
IG11seivcesectoi
Sheiteis8diop-nsoipeopieexpeiencnghomeiessness
woikeisGioups
Ctheisectois
wD1IIIXgency
Champons
oiwD1III
woikng
Gioup(s)
Stage2oi
Stage8
woikwththeotheitwoCouncistodeveiopspecaizedoutieachappioachesto
ieachthemostmaignaizednewcomeis,nciudngnewcomeiswthdsabites,
oideiwoikeis,newcomeisexpeiencnghomeiessness,IG11newcomeis,
ive-ncaiegveis,tempoiaiywoikeis,etc.
wD1IIIXgency
Champons
oiwD1III
woikng
Gioup(s)
Stage2oi
Stage8
||| Appendices
botograb rov|ueu by St. Cbr|stober louse
||| Appendix A
Statement of project principles and values
1niwisrDownrown1oionroIoc\iIxxici\rionI\irniisnii(III)sacioss-sectoiai
paitneishpundedbyCtzenshpandImmgiatonCanada(CIC)whchocusesonthe
downtownwestgeogiaphcaieao1oionto.1heoveiaiiobjectveotheIIIntatves
toestabishgioupswthcioss-sectoiaiiepiesentatonthatwiideveiopastiategyand
mpiementatonpiantocooidnateandenhanceiocaiandiegonaiseivcedeiveiyoi
newcomeis,whiepiomotngnnovatonandecentuseoiesouices.Inthewest
Downtown1oiontoIII,webeievethatadvocacywthandonbehaionewcomeis
iegaidiessotheimmgiatonstatuswiibeanmpoitantpaitothestiategy,as
wiithedentcatonopoicydeveiopmentmpicatonstoeectsystemcchange.
Stiategcpaitneishpsbetweenseivcepiovdeiswiibecieated.
Vision Statement
Cuivsonsoithedeveiopmentoaneghbouihoodnwhchaiinewcomeis
iegaidiessotheimmgiatonstatusaiethivng,successuianduiiyengagednthei
iocaicommuntyandcaneectveiynavgatetheseivcedeiveiysystem,nciudng
accesstohousng,educaton,empioyment,heaithseivces,anduiisocaiandcvc
nciuson.
Key Beliefs
1heobjectvesothewestDowntown1oiontoIIIIntatvewiibecaiied
outbythieeKeghbouihoodIaitneishpCouncismadeupoadveiseiangeo
iepiesentatvesiomthecommunty,wththesuppoitoaIiojectHanagement
Commttee.
XsmembeisotheIntatvesCouncisandIiojectHanagementCommttee,we
beievethat:
Xgencesthatwoikwthnewcomeis,mmgiantsandieugeesndowntown
west1oiontobingunqueandessentaicontibutonstothedeveiopmento
seamiessandcompiehensveseivcesystems.
KewcomeisiegaidiessommgiatonstatusaieessentaiassetstoCanada,
andthecontibutonotheiunqueskiis,eneigyandexpeiencemust
beiecognzedandvaiuedthioughouttheIIIntatve.Xsnewcomeis
becomemoieestabished,theywiibeactveiynvoivednweicomngothei
newcomeis.
1hedveisty,seivcesandpioessonaismogioupsandagenceswoikng
ndowntownwest1oiontonciudngiaigeandsmaiiagences,muitseivce
andsngieseivceagences,andmuitiacaiandethno-speccagencesaie
stiengthswemustbuidon.
kespectngthendvduaicontibutons,nsghtsandchaiiengesothegioups
andagenceswoikngndowntownwest1oiontosessentaioieectve
coiiaboiatonandpaitneishps.
Kewcomeigioups,newcomeiseivngagences,busnesses,iaigensttutons,
andotheioiganzatonsaiihaveaioienutuieseivcepiannng,cooidnaton
anddeiveiy,andweiecognzetheneedtocooidnateandcoiiaboiatewth
eachotheinaneoittoseivethebestnteiestsonewcomeis.
Commitments
XsmembeisotheIntatvesCouncisandIiojectHanagementCommttee,we
commt:
1oopeiateethcaiiyandwthntegity
1oengagehonestiyndaioguewtheachotheiandwthotheistakehoideis
1ostivetobetianspaientnouipaitcpaton,communcatonand
coiiaboiaton
1oengagencoiiaboiatveeoitsthatmodeiandaiegudedbyant-iacsm,
ant-oppiesson,gendeiequty,andcuituiaicompetencypincpies
1owoiktogetheitopiepaieoiandcieatechangethatiespectsthedgntyand
contibutonoaii
Principles of a Culturally Competent Settlement Service System
Newcomer-focusedasystemthatiecognzesthatseivngthebestnteiests
onewcomeisspaiamountandaiiowsoicustomzatonandexbityo
seivcesoeied
Inclusiveness asystemwheiedecson-makngandactonstakenaectng
newcomeisnciudepeispectvesiomdveisepontsovew,nciudngthe
peispectvesonewcomeis
Reecting cultural differences asystemwheiecuituiaidveistys
dentedandhonouied
Valuing cultural differencesasystemwheiecuituiaideienceswthnand
aciosscuituiesaieiespectedandembiaced
Accessibility of Service and Social Justice Equity asystemthatenhancesthe
abitytopiovdeaccessbie,ieievantandequtabieseivcestonewcomeisand
toadvocateoiandwththemoinecessaiychange
Key Values that Guide us in a Culturally-Based Approach
weiecognzethenheientwoith,dgnty,andunqueassetsoeachmembei
oacommunty
weiecognzethevuineiabitythatsomenewcomeismaybeexpeiencngdue
totheiunquecicumstancesandchaiienges
wepayattentontotheieaimsoeeing,spitandieiatonshpsnouiwoik
weseektoieainiomeveiynteiactonandosteianatmospheieotiust
Cuiocussonnteidependence(iatheithanndependence)asthepathwayto
tiansoimaton
kecognzngthatsomenewcomeisstiihavedcuityaccessngneeded
seivces,evenateiseveiaiyeaisoiesdency,weutizeahoistc,socai
tiansoimatonappioachthatnciudesempoweingnewcomeistoadvocate
oiseivcestheyneed
weenteintoandwoikwthcommuntesbasednthecuituiaipeispectveso
thosecommuntes
||| Appendix B
Statement of shared vision and commitment
1niwisrDownrown1oionroIoc\iIxxici\rionI\irniisnii(III)sa communty
paitneishpocusedondeveiopngandmpiementngiocaisettiementstiategesthat
cooidnateandenhanceseivcedeiveiytonewcomeiswhiepiomotngnnovatonand
ecentuseoiesouices.1hewoikoouiIIIsconductedbythieeKeghbouihood
IaitneishpCouncisthataiemadeupooiganzatonsthatpiovdeseivcesto
newcomeis,oihaveannteiestnthesettiementandnciusononewcomeis.
CuiCouncimembeishavedentedtheoiiowngieaitesacedbynewcomeisn
downtownwest1oionto,andieseaichconductedonbehaioouiIIIconimsthat:
1henewcomeiexpeiencendowntownwest1oiontosvaiedandcompiex.
keseaichdemonstiatesthatnewcomeisnthecountiyiessthanyeais
encounteithegieatestchaiiengesnteimsoianguage,ndngempioyment,
andaccessngheaithseivces.
InaddtontoiengthotmenCanada,otheissuesikeianguage,gendei,
ethncty,ctzenshpandiacecansgncantiyaectnewcomeisettiement.
Cneothemostseiouswaysnewcomeisaiesocaiiyexciudedsthiough
dscimnaton.Systemcbaiieissuchasiacsm,sexsm,poveity,andaii
oimsooppiessonmpactonthesettiementpiocessandoveiaiiheaitho
newcomeis.
Kewcomeisaceanumbeiochaiiengesnaccessngsettiementseivces,
Our vision
1hevsonoouiIocaiImmgiatonIaitneishpsthatdowntownwest1oionto
sauiiyweicomngcommuntythatsenichedbythecompietesocai,economc
andpoitcainciusononewcomeisacommuntywheieequtabiepaitcpaton
naiiaspectsoiesencouiagedandmadepossbieoinewcomeisandwheiethe
communtysdeveiopmentsenhancedasaiesuitothepaitcpatonoaiicommunty
membeis.
Our commitment
1hemembeisothewestDowntown1oiontoIIIaiecommttedtowoikngwth
oneanotheiandwthotheistakehoideistoosteineghbouihoodsndowntownwest
1oiontonwhch:
1heiesponsbityoicieatngandsustanngaweicomngcommuntyoi
newcomeissshaiedbyaiicommuntystakehoideis,nciudngempioyeis,
newcomeiseivceagences,heaithandsocaiseivcepiovdeis,newcomeis,
iesdents,busnessassocatons,educatois,aitsandcuituiaigioups,
poitcans,communtyieadeis,aiithieeieveisogoveinment,andotheis.
Communtymembeisndowntownwest1oiontouiiyundeistandand
appiecatethepast,cuiient,andpotentaiutuiecontibutonstotheiocai
communtesmadebynewcomeisandmmgiants.
Kewcomeisaieiecognzedandappiecatedoithevaiousioiesthattheypiay
nouicommuntyasneghbouis,coiieagues,empioyees,empioyeis,paients,
students,seivcepiovdeis,andieceveisoseivces.
XseamiessHatixoSeivcessavaiabieoinewcomeisthatsuppoits
ndvduaiseivceentiychoces,iespondstonewcomeisseivceneeds
thioughouttheiiecycie,andshoistc,nnovatve,andhghiyaccessbie.
1heSeivceHatixmantansandbuidsontheiocaiaieasagencyhstoiy
andexpeitseandnciudesacompiementaiynetwoikoseivcepiovdeis,
nciudngagencesthataieethno-specc,muitcuituiai,iancophone,
women-specc,sngie-seivce,muit-seivce,iaige,smaii,IG11,etc.
SeivcesnouiSeivceHatixieguiaiiyexpioienewwaysocommuncatng,
coiiaboiatng,cooidnatngandpaitneingoithebenetothenewcomeisn
ouineghbouihood.CuiSeivceHatixsdynamcandioutneiychangesovei
tmetobetteitthecuiientandmostuigentneedsnouicommunty.
Xnynewcomeiseekngseivcesndowntownwest1oiontocanaccessseivces
andoppoituntesiegaidiessowhotheyaie,wheietheyive,oiwhatthei
mmgiatonstatusoicicumstancesmaybe.
Our activities
1hemembeisothewestDowntown1oiontoIIIcoiiaboiate,cooidnateandtake
actontompiementouiiocaisettiementstiateges,nciudngseivcecooidnaton,
educaton,andsocaichangestiategesnaieassuchas:
IabouiHaiketXccess8Impioyment
Ianguage1ianng8Seivces
Socai,Iconomc8IoitcaiInciuson
HentaiHeaith,Xddctons8ImotonaiSuppoits
HeaithSeivces8DentaiCaie
SeivceskegaidiessoImmgiatonStatus
Housng
KewcomeiYouth,Chidien8iamies
Kewcomeiwomen
KewcomeiSenois
IegaiInoimaton8Seivces
KewcomeisXectedby\oience
HaignaizedKewcomeis(nciudngnewcomeiswthdsabites,IG11
newcomeis,newcomeisexpeiencnghomeiessness,andotheis)
Ioveity8Dscimnaton
||| Appendix C
Implementation framework
Planning Together
for Welcoming
Neighbourhoods

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