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JAPAN
FINLAND
ISO-INDEX
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Avery, S. (1995), ``ISO 9000: the auto impact'', Purchasing, Vol. 118, pp.
68-72.
" )6000( . :0999 " 662.71-12 .
Bounds, Yorks, G.L., Adams, M. and Ranney, G. (1994), Total Quality
Management, Towards the Emerging Paradigm, McGraw-Hill, Inc., New
York, NY.
. . . )6002( . .
De Vaus, D.A. (1993), Survey in Social Research, 3rd ed., UCL Press,
London.
." )6003( . .

Friedli, K. (1994), ``Quality improvement processes that preclude

information services are doomed to failure'', Industrial Management,


3 61

February.
)6002( . . / "

Garver, R. and Lucore, R.W. (1994), ``Making ISO 9000 easy as A-B-C'',
Telephone Engineer and Management, Vol. 98 No. 3, pp. 46-8.
" 0999 " )6002( . . . .22-21 . 3 02
Gertsen, F., Sun, H. and Riis, J. (1994), Compare Your Company with the
World's Best, Report of International Manufacturing Strategy Survey
(IMSS), University of Aalborg.
)6002( . . . . )IMSS(
John, B. (1994), The Essence of Total Quality Management, Prentice-Hall,
Englewood Cliffs, NJ.
. - )6002( . Juran, J.M. and Gryna, F.M. (1988), Juran's Quality Control Handbook,
McGraw-Hill Book Company, New York, NY.
)6022( . . . . .
Miller, C. (1993), ``U.S. Firms lag behind in meeting global quality
standards'', Marketing News, Vol. 27 No. 4, 15 February.
" " )6003( . . / 60 2 17 /
Munro-Faure, L. and Malcolm, M. (1992), Implementing Total Quality
Management, Pitman Publishing, London.
)6001( . . - .

Reedy, R.F. (1994), ``ISO 9000 guidelines to increased costs and reduced
product quality'', Cost Engineering, Vol. 36 No. 6, pp. 15-18.


61 3

." )6002( . -0999 " 31 1.62-60 .

Ross, J.E. (1994), Total Quality Management, Kogan Page, New York, NY.
- . )6002( . .

Rothery, B. (1993), ISO 9000, Gower Press, Aldershot.

)6003( . 0999 .Skarabec, Q. (1995), ``Maximising the benefits of your ISO 9000
campaign'', Industrial Engineering, April.
" )6000( . " /.
Taylor, W.A. (1995), ``Senior executives and ISO 9000: attitudes,
behaviours and commitment'', International Journal of Quality & Reliability
Management, Vol. 12 No. 4, pp. 40-57.
." )6000( . :0999 " 61 2.
.07-29