COMMUNICATION SKILLS

CISF NISA HYDERABAD

WARM UP ACTIVITY
PLEASE NARRATE AN INSTANCE WHERE DUE TO COMMUNICATION FAILURE YOU LANDED UP DOING SOMETHING WHICH INITIALLY YOU DID NOT PLAN FOR OR YOU WERE LEFT STRANDED EXAMPLE OF CHEESE

GOAL
TO MAKE THE PARTICIPANTS UNDERSTAND ABOUT THE PROCESS OF EFFECTIVE COMMUNICATION

OBJECTIVES
AT THE END OF THIS SESSION THE PARTICIPANTS WILL BE ABLE TO :
DEFINE COMMUNICATION EXPLAIN THE PROCESS OF COMMUNCIATION LIST OUT ANY 5 BARRIERS OF COMMUNCIATION LIST OUT 5 MEASURES FOR ENHANCING COMMUNICATIUON SKILLS NARRATE THE BENEFITS OF EFFECTIVE COMMUNICATION

MARTIN LUTHER KING Jr QUOTE

PEOPLE DO NOT GET ALONG BECAUSE THEY FEAR EACH OTHER PEOPLE FEAR EACH OTHER BECAUSE THEY DO NOT KNOW EACH OTHER PEOPLE DO NOT KNOW EACH OTHER BECAUSE THEY DO NOT COMMUNICATE

COMMUNICATION
COMMUNICATION IS THE TRANSMISSION OF INFORMATION AND UNDERSTANDING THROUGH THE USE OF COMMON SYMBOLS. COMMON SYMBOLS MAY BE VERBAL OR NON-VERBAL. -JAMES L. GIBSON
IT IS A MUTUAL EXCHANGE OF FACTS, IDEAS, OPINIONS OR EMOTIONS BY TWO OR MORE PERSONS.

THE COMMUNICATION PROCESS

CHANNEL SOURCE ENCODE DECODE RECEIVER

FEED BACK

FEATURES OF COMMUNICATION

PURPOSE ORIENTED TWO WAY PROCESS

IT INVOLVES THOUGHTS, FEELINGS, EMOTIONS

NATURE OF COMMUNICATION
COMMUNICATION IS PERCEPTION

COMMUNICATION IS EXPECTATION
COMMUNICATION MAKES DEMANDS

IMPORTANCE OF COMMUNICATION
AN IMPORTANT UNIVERSAL PHENOMENA IT HAS COGNITIVE, AFFECTIVE AND DIRECTIVE COMPONENTS ORGANISATIONAL COMMUNICATION IS USUALLY GOAL DIRECTED

IN MANAGERIAL FUNCTIONS
TO ENHANCE MANAGERIAL EFFECTIVENESS IN CONVEYING MANAGERIAL DECISIONS IT IS THE ESSENCE OF ORGANIZED ACTIVITY IT HELPS TO REDUCE THE COMPLEXITIES ESSENTIAL TO MAINTAIN GOOD WORKING GROUPS.

PURPOSE OF ORGANISATIONAL COMMUNICATION

ESTABLISH AND DISSEMINATE GOALS OF AN ENTERPRISE DEVELOP PLANS FOR THEIR ACHIEVEMENT ORGANIZE HUMAN AND OTHER RESOURCES IN THE MOST EFFECTIVE AND EFFICIENT WAY SELECT, DEVELOP AND APPRAISE MEMBERS OF THE ORGANIZATION LEAD, DIRECT, MOTIVATE AND CREATE A CLIMATE IN WHICH PEOPLE WANT TO CONTRIBUTE CONTROL PERFORMANCE

TYPES OF COMMUNICATION
Verbal
Spoken words Vocal

Non-verbal
Cry, scream, laugh, grunt

Non-Vocal

Written material

Body language

BARRIERS TO COMMUNICATION
SEMANTICS FRAME OF REFERENCE FEELINGS AND EMOTIONS SITUATIONAL CONTEXT FEAR PRE-CONCEIVED NOTIONS NOISE DISTURBANCE NON FEEDBACK

FLOW CHART OF COMMUNICATION BARRIER Source generates information

The information has many connotations

Receiver has pre-conceived notions

The information passes through various stages/different persons with different expectations External noise/disturbances

Final Product: Distorted information

PRINCIPLES OF EFFECTIVE COMMUNICATION

KNOW YOUR PURPOSE GUARD YOUR CREDIBILITY KNOW YOUR AUDIENCE COMMUNICATE BIT BY BIT CLARITY THINK AND ORGANIZE THE WORDS DISSEMINATION ADEQUACY OF INFORMATION CONSISTENCY REINFORCE VERBAL COMMUNICATION WITH BODY LANGUAGE

SKILLS IN EFFECTIVE COMMUNICATION

SIMPLICITY BREVITY PAUSE FEED BACK ASSERTIVENESS CONTEXTUAL SENSITIVITY GOOD LISTENING AND OBSERVATION

BENEFITS OF EFFECTIVE COMMUNICATION

ENHANCES EFFECTIVENESS
OF PERSON GROUP ORGANISATION

MOTIVATIONAL IMPACT CONFLICT RESOLUTION CONFIDENCE BUILDING KNOWLEDGE ACQUISITION AND DISSEMINATION

BENEFITS OF EFFECTIVE COMMUNICATION

BETTER NEGOTIATION IMPROVE RELATION ENHANCES OVERALL QUALITY AND CREATIVITY OF LIFE

CONCLUSION
TODAY WE DISCUSSED
DEFINITION OF COMMUNICATION NATURE OF COMMUNICATION TYPES OF COMMUNICATION BARRIERS OF COMMUNICATION PRINCIPLES OF EFFECTIVE COMMUNICATION MERITS OF COMMUNICATION