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INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA END-OF-SEMESTER EXAMINATION SEMESTER 2, 2011/2012 SESSION KULLIYYAH OF ECONOMICS AND MANAGEMENT SCIENCES
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Program Time Duration

: ENM/BBA/BACC/BECS/KOS : 2.30 p.m. 5.30 p.m. : 3 Hr(s) 0 Min(s)

Level of Study Date Section(s)

: 2-4 : 7/6/2012 : 1-3

Course Code : MGT 4320/K Course Title : Human Resource Management

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(This Examination Paper Consists of 12 Printed Pages Including A Cover Page With 3 Sections) INSTRUCTION(S) TO CANDIDATES: DO NOT OPEN UNTIL YOU ARE ASKED TO DO SO
1. SECTION A: MULTIPLE CHOICE QUESTIONS (40 MARKS) Answer ALL questions in the OMR sheet.

2. SECTION B: ESSAY (35 MARKS) B1: Answer the following COMPULSORY question. B2: Choose any TWO out of the following three questions.
3. ! SECTION B: MINI CASE ANALYSIS (25 MARKS) Answer ALL the questions based on the mini case below in the answer booklet provided.

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APPROVED BY: !
EMERITUS PROF. DR. MOHAMED SULAIMAN Head, Department of Business Administration Kulliyyah of Economics and Management Sciences

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SECTION A: MULTIPLE CHOICE QUESTIONS (40 MARKS) Answer ALL questions in the OMR sheet. 1. A reliable employment test will most likely yield: A) consistent scores when a person takes two alternate forms of the test B) improved scores when a person takes the same test more than once in a single day C) high scores when a person takes two alternate forms of the test on different occasions D) similar scores when two different people are administered the test at different times E) similar scores when two different people are administered the test at the same time 2. Demonstrating the content validity of a test can be accomplished by showing that: A) tasks performed on the test are general enough to apply to any type of job B) higher test scores are statistically equivalent to proven, long-term job success C) conditions under which the test is administered resemble the work situation D) scores on the test are both internally and externally reliable E) administered tests provide equivalent questions and scenarios 3. The Big Five personality dimensions include all of the following EXCEPT: A) neuroticism B) optimism C) extroversion D) conscientiousness E) agreeableness 4. While some personality characteristics are associated with success in different types of jobs, which personality trait is most frequently associated with job performance in all jobs? A) openness to experience B) conscientiousness C) extroversion D) agreeableness E) neuroticism

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SET 1 5. Which of the following is the primary reason that firms conduct background investigations of job applicants? A) adhere to legal hiring practices B) improve pool of candidates C) limit the number of applicants D) uncover false information E) report criminals to police 6. An employer can most likely increase the reliability of a panel interview by: A) using an unstructured interview format B) asking all candidates different puzzle questions C) interviewing multiple candidates simultaneously D) providing interviewers with scoring sheets and sample answers E) requiring candidates to participate in work sampling techniques 7. Which of the following refers to an error of judgment on the part of the interviewer due to interviewing one or more very good or very bad candidates just before the interview in question? A) context error B) contrast error C) order error D) recency error E) primacy error 8. A series of job-relevant questions with predetermined answers that interviewers ask of all applicants for a job is known as a: A) directive behavioral interview B) nondirective situational interview C) structured behavioral interview D) nondirective behavioral interview E) structured situational interview 9. Which of the following is the most likely outcome of using the same questions with all candidates being interviewed? A) favorable responses B) weaknesses revealed C) reduction of bias D) expression of interest E) limited reliability
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SET 1 10. Which question below is an example of a situational question? A) "Suppose you were giving a sales presentation and a difficult technical question arose that you could not answer. What would you do?" B) "Based on your past work experience, what is the most significant action you have ever taken to help out a co-worker?" C) "What work experiences, training, or other qualifications do you have for working in a teamwork environment?" D) "What factors should one consider when developing a television advertising campaign?" E) "What experience have you had with direct point-of-purchase sales?" 11. The first step in a training program is to: A) assess the program's successes or failures B) present the program to a small test audience C) design the program content D) conduct a needs analysis E) estimate the program's budget 12. Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training? A) Attitude surveys sent to Samson personnel suggest that the firm's elimination of yearend bonuses has angered many employees. B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead. C) The rising costs associated with college recruiting have forced Samson to hire sales associates through online job sites. D) Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson. E) Samson provides laptops to its entire sales team so each salesperson can easily locate necessary information while on sales calls.

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SET 1 13. Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training. A) job rotation B) understudy C) coaching D) special assignments E) informal learning 14. Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs? A) vestibule training B) virtual learning systems C) video-based simulations D) multi-media training plans E) intelligent tutoring systems 15. According to Kurt Lewin, in order for organizational change to occur, which stage must occur first? A) unfreezing B) moving C) refreezing D) shifting E) freezing 16. Which performance appraisal technique lists traits and a range of performance values for each trait? A) behaviorally anchored rating scale B) graphic rating scale C) forced distribution D) narrative assessment E) critical incident 17. Which performance appraisal tool is being used when a supervisor places predetermined percentages of ratees into various performance categories? A) behaviorally anchored rating scale B) graphic ranking scale C) alternation ranking D) paired comparison E) forced distribution
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SET 1 18. Which appraisal method combines the benefits of narrative critical incidents and quantified scales by assigning scale points with specific examples of good or poor performance? A) behaviorally anchored rating scale B) constant sums rating scale C) graphic rating scale D) alternation ranking E) forced distribution 19. Nick supervises a team of data entry specialists. Lately, productivity has been down, and Nick believes his subordinates are not working as efficiently as possible. Which of the following tools would provide Nick with daily information about each employee's rate, accuracy, and time spent entering data? A) digital dashboard device B) electronic performance monitoring system C) Web-based management oversight device D) electronic performance support system E) computerized performance appraisal system 20. A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem known as: A) halo effect B) stereotyping C) central tendency D) strictness E) leniency 21. Direct financial payments include all of the following EXCEPT: A) wages B) insurance C) salaries D) incentives E) commissions

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SET 1 22. Trevor, a sales manager at IBM, recently learned that an IBM human resources manager with comparable responsibilities and spans of control earns a higher salary than Trevor. Which form of equity is of most concern to Trevor? A) external B) internal C) distributive D) individual E) procedural 23. Audrey is a lawyer in a mid-size firm in Chicago. She recently learned that another lawyer who joined the firm at the same time earns a lower salary than she does. Which form of equity is most relevant to Audrey's situation? A) external B) internal C) distributive D) individual E) procedural 24. Which of the following is used to maintain internal equity? A) job analysis comparisons B) organizational charts C) incentive pay D) salary surveys E) HR scorecards 25. Which of the following terms refers to a systematic comparison done in order to determine the worth of one job relative to another? A) job rotation B) job analysis C) job evaluation D) job description E) job classification 26. Which of the following best describes the point method of job evaluation? A) comparing the importance of each compensable factor B) ranking each job relative to all other jobs based on pay grade C) categorizing jobs into grades and classes based on specific rules D) deciding which jobs have a higher number of compensable factors E) identifying and quantifying the compensable factors present in a job
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SET 1 27. Nonfinancial payments like health and life insurance, pensions, time off with pay, and child care facilities are examples of: A) variable pay B) competency-based incentives C) benefits D) salary E) bonuses 28. Which of the following provides pay to an employee when he or she is out of work because of illness? A) sick leave B) health insurance C) severance pay D) supplemental pay E) workers' compensation 29. Which of the following terms refers to a one-time payment some employers provide when terminating an employee? A) merit pay B) annual bonus C) severance pay D) performance pay E) competency-based pay 30. Which of the following benefits is not classified as a type of family-friendly benefit? A) sick leave B) subsidized child care C) elder care services D) on-site fitness facilities E) flexible work schedules 31. Which of the following was the primary goal of employee trade unions? A) achieving political reform B) gaining a higher social status C) addressing immigrant labor D) improving work conditions E) creating labor legislation

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SET 1 32. Which of the following terms refers to the group of employees the union will be authorized to represent? A) bargaining unit B) union delegation C) mediating group D) negotiating team E) grievance committee 33. Which of the following terms refers to a collective bargaining situation that occurs when the parties are not able to move further toward settlement? A) impasse B) picketing C) arbitration D) fact finding E) wildcat strike 34. Which third-party intervention uses a neutral third party to assist the principals in reaching agreement? A) fact finding B) mediation C) binding arbitration D) interest arbitration E) non-binding arbitration 35. A strike that results from a failure to agree on the terms of a contract, such as wages and benefits, is known as a(n) ________ strike. A) arbitrary B) wildcat C) economic D) sympathy E) unfair labor practices 36. Peter is a German citizen working as a manager for Siemens in Freiberg, Germany. Siemens has facilities all over the world but its headquarters is in Germany. Peter is best categorized as a(n): A) patron B) expatriate C) third-country national D) home-country national E) host-country national
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37.

Jason is a British freelance journalist working in Paris, so he is most likely classified as a(n): A) local B) expatriate C) third-country national D) home-country national E) host-country national

38.

Roberta is an Italian citizen who spent a great deal of time during her childhood in England. She now works in Brazil as an HR manager for a British company. Roberta is best described as a(n): A) local B) expatriate C) third-country national D) home-country national E) host-country national

39.

Samsung tends to follow an ethnocentric staffing model. From which group will it most likely hire for upper-level management positions at its Texas facility? A) home country nationals B) host country nationals C) third country nationals D) permanent transferees E) local citizens

40.

A corporation that believes that only host country managers can ever really understand the culture and behavior of the host country market would be referred to as: A) polycentric B) ethnocentric C) geocentric D) monocentric E) francocentric

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SET 1 SECTION B: ESSAY (35 MARKS) B1: Answer the following COMPULSORY question: 1. Industrial psychologists often emphasize the "big five" personality dimensions in personnel testing. List and explain the meaning of the big five dimensions. (15 Marks) B2: Choose any TWO out of the following three questions: 2. In a brief essay, discuss the four types of questions that are frequently used in structured situational interviews. Explain the purpose of each question type and provide an example of each. (10 Marks) 3. What is on-the-job training? What types of on-the-job training methods are most frequently used by employers? (10 Marks) 4. Explain the reasons why expatriates assignment fail. (10 Marks)

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SECTION C: MINI CASE ANALYSIS (25 MARKS) Answer ALL the questions based on the mini case below in the answer booklet provided. Matahari Kindergarten* is a small pre-school in a new residential area in a small town. The school has been operating for six months and provides education for children aged between 4 to 6 years old. There are separate curriculums for the different age groups (4, 5 and 6 years old) that are in line with the one prescribed by the ministry. At present, there are only 20 children registered at the school but since it is the only preschool in the residential area, Aishah* (the owner) is optimistic that the number will increase soon when more people move into the area. At present, the kindergarten employs 3 teachers who are responsible to teach various subjects. All the teachers have no teaching experience but they have diploma in early childhood. Despite the small number of student, Aishah strongly believes that the school has a good prospect. However, she is quite upset when one day all the 3 teachers meet her and complain about their low salary. They compared their salary with their friends who are mostly working in urban areas. They claim that their tasks and responsibilities are almost similar with those in other schools and really look forward to higher salary. *Note: all the names are not real. 1. Aishah has to convince the teachers that the salary rate offered to them is fair. Assume you were Aishah, explain THREE factors that you have considered in determining their pay. (10 Marks)

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Islam makes it compulsory for managers and business owners to be fair to all employees. This is especially important when it comes to appraising employees performance that determines many things like salary increment, bonus and promotion. Recommend to Aishah FIVE major criteria that should be used in the performance appraisal of the pre-school teachers. (15 Marks)

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