ndice de Reclamaes - abril/201

Operadoras de Grande porte

Razo Social (Registro ANS)

Mdia do Setor

EXCELSIOR MED LTDA. (411051)

1
2
3
4
5
6
7

UNIMED-RIO COOPERATIVA DE TRABALHO MEDICO DO RIO DE JANEIRO (393321)

8
9
10
11
12
13
GRUPO HOSPITALAR DO RIO DE JANEIRO LTDA (309222)

14
15

HAPVIDA ASSISTENCIA MEDICA LTDA (368253)

16
17
18
19
20
21
22
23
24
25
26
27

UNIMED DE SANTOS COOP DE TRAB MEDICO (355721)

UNIMED VITORIA COOPERATIVA DE TRABALHO MEDICO (357391)

ndice de Reclamae

Classificao
Ms

28
29
30
31
32
33

34
35
UNIMED DE SAO JOSE DOS CAMPOS-COOPERATIVA DE TRABALHO MEDICO36
(331872)
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52

Apr-11
0.62
24.74
3.92
3.84
3.47
2.91
2.67
2.40
1.67
1.65
1.59
1.54
1.12
1.08
1.05
1.00
0.94
0.90
0.88
0.88
0.85
0.79
0.79
0.70
0.62
0.61
0.58
0.58
0.54
0.53
0.52
0.51
0.51
0.51
0.50
0.50
0.47
0.46
0.45
0.45
0.44
0.38
0.37
0.36
0.36
0.33
0.32
0.30
0.29
0.29
0.29
0.27
0.26

Mar-11
0.53
7.95
2.50
4.97
3.65
2.70
4.64
2.42
1.36
1.78
1.59
1.68
1.32
1.00
1.22
0.72
1.03
0.75
0.94
0.89
1.05
0.24
0.35
0.68
0.55
0.21
0.40
1.01
0.54
0.44
0.26
0.25
0.51
0.23
0.40
0.69
0.18
0.51
0.81
0.41
0.39
0.33
0.28
0.36
0.23
0.08
0.39
0.30
0.46
0.20
0.26
0.39
0.17

Feb-11
0.39
1.96
1.75
2.65
4.02
1.92
4.35
2.22
0.88
1.41
1.37
0.63
0.83
0.73
0.78
0.65
0.55
0.64
0.79
0.46
0.46
0.15
0.43
0.47
0.74
0.14
0.51
0.51
0.27
0.59
0.32
0.17
0.18
0.17
0.54
0.39
0.12
0.71
0.36
0.21
0.28
0.71
0.00
0.18
0.19
0.34
0.37
0.29
0.35
0.00
0.17
0.39
0.00

0.25
0.23
0.22
55
0.21
NOTRE DAME SEGURADORA S/A (006980)
56
0.21
57
0.21
58
0.20
59
0.19
60
0.19
61
0.19
62
0.18
63
0.18
64
0.16
65
0.15
66
0.15
67
0.15
UNIODONTO COOPERATIVA DE TRABALHO ODONTOLOGICO (368555)
68
0.15
69
0.14
70
0.13
71
0.12
72
0.10
CENTRAL NACIONAL UNIMED - COOPERATIVA CENTRAL (339679)
73
0.10
74
0.10
DENTALVIDA REP E ADM DE SERVICOS ODONTOLOGICOS LTDA (412163) 75
0.10
76
0.09
ODONTO SYSTEM PLANOS ODONTOLOGICOS LTDA (334588)
77
0.09
78
0.09
79
0.09
SAUDE MED ODONTOLOGIA LTDA (351563)
80
0.09
INSTIT DE PREVIDENCIA E ASSISTENCIA ODONTOLOGICA LTDA (389358) 81
0.09
UNIMED DIVINOPOLIS - COOPERATIVA DE TRABALHO MEDICO LTDA (319121)
82
0.08
83
0.08
ODONTO EMPRESA CONVENIOS DENTARIOS LTDA. (310981)
84
0.07
CIA. VALE DO RIO DOCE S/A (345695)
85
0.06
86
0.06
PROMED ASSISTENCIA MEDICA LTDA (348805)
87
0.06
88
0.05
ASSOC. BENEF. PROFESSORES PUB. AT. E INAT. RJ - APPAI (382540)
89
0.04
90
0.02
ODONTOPREV S/A (301949)
91
0.01
92
CAIXA DE ASSISTENCIA DOS SERVIDORES DO ESTADO DE MATO GROSSO DO
93 SUL (413534)0.00
0.00
DENTAL PLAN SOCIEDADE SIMPLES LTDA. (321991)
93
0.00
93
0.00
GAMA ODONTO S/A. (409197)
93
0.00
93
0.00
PLANO DE ASSISTENCIA ODONTOLOGICA UNIDONTO LTDA (357294)
93
0.00
93
0.00
93
0.00
93
0.00
93
0.00
93
0.00
93
53
54

0.59
0.14
0.29
0.22
0.14
0.10
0.27
0.10
0.00
0.19
0.19
0.43
0.16
0.10
0.15
0.07
0.11
0.21
0.13
0.18
0.05
0.25
0.21
0.29
0.10
0.28
0.00
0.00
0.00
0.17
0.06
0.08
0.07
0.13
0.18
0.17
0.09
0.00
0.01
0.01
0.26
0.00
0.05
0.00
0.04
0.00
0.00
0.09
0.18
0.09
0.00
0.00

0.50
0.27
0.15
0.51
0.43
0.07
0.40
0.10
0.00
0.10
0.09
0.12
0.20
0.02
0.20
0.00
0.07
0.43
0.00
0.18
0.09
0.05
0.00
0.19
0.05
0.19
0.00
0.00
0.00
0.00
0.03
0.08
0.00
0.00
0.06
0.06
0.00
0.00
0.01
0.01
0.17
0.00
0.05
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

maes - abril/2011
de Grande porte
ndice de Reclamaes

Jan-11
0.31
1.19
1.68
1.34
3.24
1.38
3.42
1.27
0.98
1.12
1.01
0.46
0.48
0.82
0.95
0.65
0.74
0.42
0.46
0.23
0.47
0.06
0.25
0.38
0.24
0.29
0.26
0.51
0.36
0.62
0.07
0.09
0.26
0.12
0.29
0.29
0.24
0.36
0.27
0.25
0.33
0.22
0.42
0.36
0.20
0.09
0.25
0.14
0.29
0.20
0.12
0.22
0.00

Dec-10
0.29
1.12
1.01
1.08
2.46
1.23
2.64
1.11
0.73
1.38
0.84
0.57
0.44
0.93
0.71
0.13
0.70
0.47
0.30
0.63
0.81
0.03
0.08
0.30
0.43
0.36
0.17
0.70
0.18
0.39
0.26
0.36
0.44
0.30
0.14
0.29
0.30
0.39
0.09
0.21
0.27
0.11
0.00
0.09
0.17
0.18
0.23
0.12
0.37
0.00
0.09
0.22
0.00

Nov-10
0.43
2.74
1.11
1.45
4.40
3.03
3.38
1.75
0.93
1.58
1.52
0.38
0.72
1.27
0.89
0.13
0.91
0.77
0.82
1.04
0.41
0.10
0.25
0.42
0.68
0.49
0.34
0.35
0.26
0.51
0.33
0.40
0.18
0.25
0.24
0.48
0.30
0.32
0.54
0.12
0.26
0.28
0.44
0.18
0.16
0.00
0.24
0.14
0.37
0.10
0.18
0.22
0.36

Acumulado
2011
1.86
34.77
9.84
12.84
14.38
8.90
15.09
8.30
4.92
5.97
5.57
4.37
3.77
3.63
4.01
3.02
3.27
2.71
3.07
2.49
2.83
1.17
1.80
2.22
2.15
1.25
1.74
2.61
1.72
2.19
1.17
1.03
1.45
1.03
1.73
1.86
1.00
2.03
1.90
1.31
1.45
1.64
1.05
1.26
0.97
0.85
1.32
1.02
1.40
0.68
0.83
1.27
0.43

Acumulado
2010
4.85
30.52
14.67
20.43
49.92
21.32
15.16
24.26
11.86
16.26
9.63
3.42
8.24
16.75
11.60
6.52
10.63
7.73
8.32
7.10
14.97
0.86
5.60
5.26
2.60
6.04
3.65
10.89
2.66
7.05
2.49
2.74
3.90
2.92
1.95
3.01
2.54
3.72
4.31
2.16
3.44
5.36
1.71
3.11
2.69
3.00
4.92
2.92
4.80
1.22
2.75
5.09
1.04

Reclamaes
Ms

Beneficirios
Ms

2,606
479
58
44
48
95
34
61
134
133
148
18
104
213
25
15
71
192
29
12
13
23
9
37
10
9
13
7
6
18
8
6
14
9
10
5
8
25
5
11
63
7
4
4
97
4
24
31
21
3
10
5
3

42,030,478
193,641
148,085
114,459
138,492
326,081
127,150
254,331
803,042
807,734
930,534
116,780
924,456
1,980,678
238,072
149,814
757,567
2,141,819
329,436
136,751
153,327
290,933
114,498
528,751
162,118
147,161
224,917
121,512
110,568
337,777
154,535
117,945
275,939
177,761
199,895
100,933
171,628
539,155
110,830
246,264
1,423,053
183,475
109,182
111,351
2,708,453
119,729
755,044
1,049,904
712,430
102,967
350,347
182,914
115,403

0.51
0.13
0.09
0.15
0.15
0.03
0.13
0.00
0.09
0.10
0.00
0.12
0.16
0.04
0.04
0.08
0.15
0.21
0.07
0.06
0.06
0.15
0.00
0.00
0.03
0.00
0.00
0.00
0.00
0.00
0.00
0.05
0.00
0.00
0.06
0.04
0.09
0.00
0.01
0.00
0.00
0.00
0.00
0.05
0.00
0.00
0.00
0.09
0.09
0.05
0.00
0.10

0.34
0.13
0.08
0.30
0.08
0.04
0.00
0.00
0.09
0.00
0.00
0.18
0.00
0.06
0.09
0.08
0.07
0.21
0.07
0.00
0.07
0.10
0.00
0.09
0.02
0.00
0.00
0.00
0.00
0.09
0.00
0.06
0.00
0.14
0.07
0.02
0.00
0.00
0.00
0.01
0.00
0.00
0.00
0.06
0.00
0.16
0.00
0.00
0.27
0.09
0.03
0.00

0.77
0.14
0.15
0.30
0.00
0.00
0.27
0.10
0.37
0.10
0.09
0.06
0.12
0.10
0.16
0.00
0.07
0.22
0.03
0.25
0.15
0.00
0.00
0.09
0.05
0.19
0.09
0.00
0.00
0.18
0.00
0.11
0.00
0.21
0.07
0.14
0.09
0.00
0.02
0.02
0.08
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.18
0.14
0.00
0.00

1.86
0.78
0.76
1.09
0.93
0.42
1.00
0.39
0.28
0.57
0.46
0.85
0.68
0.31
0.55
0.30
0.48
0.99
0.34
0.55
0.30
0.54
0.32
0.57
0.27
0.56
0.09
0.09
0.09
0.26
0.17
0.28
0.14
0.20
0.37
0.32
0.23
0.06
0.05
0.03
0.43
0.00
0.10
0.05
0.04
0.00
0.00
0.18
0.27
0.14
0.00
0.10

4.12
1.57
1.44
2.95
1.26
0.63
1.92
2.19
1.77
1.09
1.69
2.49
0.82
0.74
1.31
0.54
1.33
3.28
0.51
1.96
1.98
1.54
0.15
2.39
0.48
1.84
0.46
0.18
0.04
1.54
0.14
1.91
0.14
0.98
1.22
0.95
0.82
0.09
0.11
0.13
0.43
0.00
0.42
0.88
0.04
0.76
0.22
0.63
1.94
1.25
0.17
0.11

3
7
49
3
3
6
3
2
2
2
2
3
4
8
7
2
4
2
4
2
11
2
1
1
6
1
1
1
2
1
3
5
1
1
1
3
1
1
9
1
0
0
0
0
0
0
0
0
0
0
0
0

119,264
302,930
2,215,491
140,286
143,965
291,211
150,378
102,696
103,668
105,043
109,252
164,127
250,254
520,058
457,992
134,399
271,369
141,345
299,782
163,745
1,090,971
202,492
102,121
104,858
632,227
105,736
113,636
114,109
233,842
117,036
362,041
650,088
141,543
155,973
168,650
537,586
219,949
254,205
4,587,568
1,079,975
117,132
159,129
201,676
184,308
257,295
118,833
131,296
110,471
109,722
220,861
327,586
100,687

ndice de Reclamaes - abril/20

Operadoras de Mdio porte

Razo Social (Registro ANS)

Mdia do Setor
OPERADORA IDEAL SAUDE LTDA. (412171)

1
2
3
4
5
6

UNIVERSAL SAUDE ASSISTENCIA MEDICA LTDA (348520)

SERMA SERVICOS MEDICOS ASSISTENCIAIS S/A (388122)
UNIMED GUARARAPES COOPERATIVA DE TRABALHO MEDICO LTDA (327263)

ESMALE ASSISTENCIA INTERNACIONAL DE SAUDE LTDA. (395480)

7
8
9
10
11
12
13
14
15

CENTRO TRASMONTANO DE SAO PAULO (303623)

16
17
18
19
20
21
22

MEMORIAL SAUDE LTDA (373010)

23
24

REAL SOCIEDADE PORTUGUESA DE BENEFICENCIA (352187)

VIP SAUDE LTDA EPP (404047)

25
26
27

LAM OPERADORA DE PLANOS DE SAUDE S/C LTDA. (360961)

GAMA SAUDE LTDA. (407011)
SANTA RITA SAUDE LTDA. (348180)
CLINIPAM CLINICA PARANAENSE DE ASSISTENCIA MEDICA LTDA (340782)

28
29
30
31
32
33
34
35
36
37

PLANO HOSPITAL SAMARITANO LTDA (411256)

38
39
40
41
42
43

UNIMED NOVA FRIBURGO-SOC.COOP.SERV.MED.HOSP.LTDA. (335479)

GOOD LIFE SAUDE S/A (305995)

44
45
46
47
48

BRASILSAUDE COMPANHIA DE SEGUROS (005622)

PLAMED PLANO DE ASSISTENCIA MEDICA LTDA (343463)

ndice de Reclam

Classificao
Ms

49
50
51
52

Apr-11
0.39
7.29
4.83
3.17
3.12
2.95
2.94
2.79
2.76
2.28
2.25
2.18
2.17
1.97
1.95
1.83
1.81
1.78
1.73
1.63
1.51
1.50
1.46
1.44
1.34
1.33
1.32
1.25
1.24
1.14
1.11
1.06
1.06
1.04
1.02
0.97
0.89
0.89
0.87
0.81
0.78
0.78
0.76
0.75
0.75
0.71
0.71
0.70
0.70
0.70
0.64
0.63
0.62

Mar-11
0.38
3.64
3.98
3.05
2.43
1.95
4.36
1.87
0.91
1.94
4.46
1.63
0.87
2.95
0.49
0.73
1.72
1.74
1.05
0.49
2.10
1.51
0.00
1.37
0.94
0.00
2.41
1.62
0.37
0.33
0.00
1.89
0.26
1.35
0.00
0.65
0.91
1.76
0.22
0.81
2.31
0.78
0.39
0.40
0.76
0.00
2.61
0.00
1.18
0.23
0.32
0.00
0.50

Feb-11
0.27
3.61
2.13
2.46
1.83
1.47
4.26
2.05
0.61
0.69
2.22
3.08
0.00
0.98
1.50
0.36
1.53
2.07
0.00
0.99
0.77
1.12
0.00
1.13
0.62
0.00
1.10
1.02
0.62
0.65
0.37
1.38
0.52
1.15
0.00
0.77
0.39
1.18
0.44
0.31
1.02
0.00
0.00
0.00
0.38
0.00
0.24
0.36
0.76
0.24
0.00
0.00
0.76

ASSISTENCIA MEDICO HOSPITALAR SAO LUCAS S/A (323811)

53
54
55
56
57
58

UNIMED CARUARU-COOPERATIVA DE TRABALHO MEDICO (340952)

UNIMED VERA CRUZ COOPERATIVA DE TRABALHO MEDICO (324345)

59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89

90
UNIMED DO SUDOESTE COOPERATIVA DE TRABALHO MEDICO LTDA (350371)
91
UNIMED DE CAMPO GRANDE/MS COOPERATIVA DE TRABALHOS MEDICOS (312851)92
93
94
95
96
97
UNIMED DE TUBARAO - COOPERATIVA DE TRABALHO MEDICO DA REGIAO DA AMUREL
98 (364860)
UNIMED DE SALTO-ITU COOPERATIVA DE TRABALHO MEDICO (346276)

99
SAUDE - SISTEMA ASSISTENCIAL UNIFICADO DE EMPRESAS - SOCIEDADE SIMPLES
100
(410047)
SANTA CASA DE MISERICORDIA DA BAHIA (327999)
101
MULTICLINICA SERVICOS DE SAUDE LTDA (354554)

102

CLIMEPE TOTAL LTDA (343013)

103
104
105
106
107
108

UNIMED NOVA IGUACU COOPERATIVA DE TRABALHO MEDICO (344397)

AMHPLA COOPERATIVA DE ASSISTENCIA MEDICA (333221)

109
110
111
112
113
CARE PLUS MEDICINA ASSISTENCIAL LTDA. (379956)

IRMANDADE DE MISERICORDIA DE AMERICANA (413313)

AMERON - ASSISTENCIA MEDICA ODONTOL. DE RONDONIA LTDA. (321338)

114
115
116
117
118

0.62
0.61
0.57
0.57
0.55
0.54
0.54
0.54
0.53
0.53
0.51
0.50
0.49
0.48
0.48
0.47
0.47
0.46
0.43
0.42
0.42
0.42
0.42
0.41
0.40
0.39
0.37
0.37
0.37
0.37
0.36
0.35
0.35
0.35
0.34
0.34
0.34
0.34
0.33
0.32
0.32
0.31
0.30
0.30
0.30
0.30
0.29
0.29
0.29
0.29
0.28
0.28
0.26
0.25
0.24
0.24
0.24
0.23
0.23
0.22
0.22
0.20
0.20
0.20
0.20
0.20

0.83
0.10
0.85
0.00
0.00
0.00
0.00
0.56
0.00
1.86
0.51
0.37
0.00
0.00
0.22
0.24
0.47
0.11
0.44
0.89
0.21
0.21
0.86
0.83
0.59
0.00
0.38
0.56
0.37
0.74
0.00
0.18
0.36
0.35
0.00
0.91
0.00
0.50
0.00
0.32
0.00
0.00
0.00
0.30
0.60
0.00
0.00
0.00
0.00
0.00
0.29
0.00
0.25
0.49
0.71
0.23
0.00
0.23
0.00
0.00
0.00
0.41
0.00
0.20
0.40
0.59

0.21
0.00
0.00
0.54
0.00
0.00
0.36
0.81
0.29
0.26
0.17
0.12
0.00
0.00
0.44
0.12
0.48
0.00
0.45
0.45
0.00
0.21
0.44
0.42
0.58
0.40
0.00
0.19
0.00
0.00
0.00
0.36
0.00
0.00
0.19
0.23
0.00
0.17
0.00
0.11
0.00
0.00
0.00
0.30
0.60
0.30
0.00
0.30
0.58
0.88
0.29
0.62
0.25
0.24
0.00
0.46
0.00
0.00
0.00
0.00
0.00
0.00
0.20
0.20
0.00
0.20

BENEFICENCIA CAMILIANA DO SUL (318299)

ECONOMUS INSTITUTO DE SEGURIDADE SOCIAL (342611)

119
120
121
122
123

UNIMED CAMPINA GRANDE - COOPERATIVA DE TRABALHO MEDICO LTDA (367397)124

UNIMED VALE DO SINOS SOC.COOP.DE TRABALHO MEDICO LTDA (356417)

MEDIPLAN ASSISTENCIAL LTDA (368849)

125
126
127
128
129
130
131
132
133
134
135
136
137
138

UNIMED DE BLUMENAU COOPERATIVA DE TRABALHO MEDICO (334561)

ODONTO SERV LTDA. (360813)

139
140
141
142
142
142
142
142
142
142
142

BENSAUDE PLANO DE ASSISTENCIA MEDICA HOSPITALAR LTDA. (366561)

BRF - BRASIL FOODS S/A (417238)

142
142
142

BUCAL HELP ASSISTENCIA ODONTOLOGICA LTDA. (414794)

142

CAIXA DE ASSISTENCIA A SAUDE DA UNIVERSIDADE (316873)

142
142
142
142
142

CASA DE SAUDE E MATERNIDADE CAMIM LTDA (319872)

CENTRO HOSPITALAR ATIBAIA LTDA. (350699)

CIRCULO OPERARIO CAXIENSE (310247)
COOPERATIVA DE TRABALHO MEDICO REG. DO PLANALTO SERRANO (318213)

142
142
142
142
142
142
142
142
142
142

FUNDACAO LEONOR DE BARROS CAMARGO (410292)

GARCIA PEDROSA LTDA. (412350)

HOSPITAL NOVO ATIBAIA S/A (329525)
HOSPITAL REGIONAL DE FRANCA S/A (309338)
HUMANA ASSISTENCIA MEDICA LTDA (357511)

142
142
142
142
142
142
142
142
142
142
142
142
142
142
142
142

0.19
0.18
0.18
0.17
0.16
0.16
0.16
0.15
0.15
0.15
0.15
0.15
0.14
0.14
0.14
0.13
0.13
0.13
0.11
0.11
0.11
0.11
0.10
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.18
0.18
1.01
0.16
0.00
0.00
0.15
0.00
0.15
0.15
0.00
0.44
0.14
0.00
0.26
0.26
0.25
0.23
0.00
0.11
0.11
0.09
0.00
0.28
0.52
0.00
0.11
0.58
0.44
0.21
0.43
0.79
0.00
0.00
0.38
0.00
0.00
0.26
0.50
0.29
0.00
0.00
0.00
0.00
0.40
0.16
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.25
0.00
0.00
0.00
0.00
0.00
0.00
0.44
0.00
0.38

0.00
0.18
1.27
0.17
0.00
0.00
0.00
0.00
0.14
0.00
0.00
0.15
0.30
0.00
0.00
0.13
0.13
0.13
0.11
0.11
0.00
0.00
0.10
0.00
0.28
0.00
0.00
0.00
0.87
0.00
0.00
0.43
0.26
0.00
0.00
0.00
0.00
0.00
0.00
0.76
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.20
0.00
0.26
0.00
0.00
0.00
0.00
0.00
0.26
0.00
0.00
0.00
0.00
0.45
0.00
0.00
0.00
0.00

J. & R. OPERADORA DE PLANOS ODONTOLOGICOS S/S LTDA. (304441)

142
142

LIFE SAUDE MEDICA LTDA (407780)

142
142
142

MATERMED LTDA (335801)

142

MAXI CARE ODONTOLOGIA EMPRESARIAL S.A. (414697)

MED-TOUR ADM BEN EMPREE. S/C LTDA (328537)
MEDICAL MEDICINA COOPERATIVA ASSISTENCIAL DE LIMEIRA (360767)

142
142
142
142
142

METRUS INSTITUTO DE SEGURIDADE SOCIAL (380661)

MINAS CENTER MED LTDA (411086)
MOGIDONTO ASSISTENCIA ODONTOLOGICA LTDA (354741)

PASA - PLANO DE ASSISTENCIA A SAUDE DO APOSENTADO DA CVRD (331988)

PLANO DE SAUDE ASES LTDA. (411582)
PRONTOMED SOCIEDADE SIMPLES LTDA (301728)
RN METROPOLITAN LTDA (414131)
SADIA S/A (415740)
SANTA CASA DE MISERICORDIA DE SAO JOAQUIM DA BARRA (345091)

142
142
142
142
142
142
142
142
142
142
142
142
142
142
142
142
142

SEMPRE ODONTO PLANOS ODONTOLOGICOS LTDA (414654)

142
142
142
142
142
142

SISTEMA PREVSAUDE LTDA (333239)

142
142
142

TERRAMAR ADMINISTRADORA DE PLANO DE SAUDE LTDA (412759)

142
142
142

UNIDENTIS ASSISTENCIA ODONTOLOGICA LTDA. (413429)

142
UNIMED (RS) LITORAL SUL - SOCIEDADE COOPERATIVA DE TRABALHO MEDICO LTDA.
142 (300136)
142
UNIMED BETIM COOPERATIVA DE TRABALHO MEDICO (361518)
142
142
142
142
142
142
142
142
142
142
142
142
142
UNIMED DE ITAJUBA COOPERATIVA DE TRABALHO MEDICO (322831)

UNIMED DE PINDAMONHANGABA COOPERATIVA TRABALHO MEDICO (342343)

UNIMED DE RIO CLARO SP COOPERATIVA DE TRBALHO MEDICO (306126)

142
142
142
142
142
142
142
142
142
142

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.30
0.74
0.00
0.00
0.78
0.00
0.64
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.14
0.00
0.00
0.00
1.49
0.00
0.23
0.26
0.00
0.00
0.30
0.00
0.00
0.00
0.56
0.00
0.00
0.00
0.36
0.47
0.00
0.00
0.36
0.00
0.39
0.00
0.00
0.00
0.00
0.00
0.00
0.28
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.37
0.00
0.00
0.32
0.14
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.25
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.30
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.18
0.00
0.00
0.00
0.00
0.00
0.31
0.12
0.00
0.00
0.88
0.00
0.00
0.00
0.48

UNIMED DE UBA COOPERATIVA DE TRABALHO MEDICO (362573)

142
142
142
142
142
142
142
142
142
142
142
142
142
142
142
142

UNIMED PATO BRANCO COOPERATIVA DE TRABALHO MEDICO (370681)

UNIMED PONTA GROSSA COOPERATIVA DE TRABALHO MEDICO (349712)

UNIMED RIO BRANCO COOPERATIVA DE TRABALHO MEDICO LTDA (337871)
UNIMED RIO VERDE COOPERATIVA TRABALHO MEDICO (320251)

142
142
142
142
142
142
142
142
142
142
142
142
142
142
142

UNIMED UBERABA COOPERATIVA DE TRABALHO MEDICO LTDA. (354066)

142
142
142
142

142
UNIODONTO DE FORTALEZA COOPERATIVA DE TRABALHO ODONTOLOGICO (335258)
142
UNIODONTO DE MANAUS - COOPERATIVA DE TRABALHO ODONTOLOGICO (311391)142
UNIODONTO DE MATO GROSSO COOP TRAB ODONTOLOGICO LTDA (343404)
142
142
UNIODONTO DE SC COOPERATIVA ADMINISTRADORAS DE CONTRATOS (342203) 142
142
142
142
142
UNIODONTO DO SUL GOIANO COOPERATIVA ODONTOLOGICA (358339)
142
142
UNIODONTO JOAO PESSOA - COOPERATIVA DE TRABALHO ODONTOLOGICO (361569)
142
UNIODONTO MACAE RJ COOPERATIVA DE TRABALHO ODONTOLOGICO (300195) 142
142
142
UNIODONTO PORTO ALEGRE COOPERATIVA ODONTOLOGICA LTDA (366439)
142
UNIODONTO REGIONAL COOP TRAB ODONTOLOGICO LTDA (344451)
142
UNIODONTO/RN - COOPERATIVA ODONTOLOGICA DO RIO GRANDE DO NORTE (345318)
142
142
142
WMS SUPERMERCADOS DO BRASIL LTDA (345628)

142
142

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.59
0.84
0.56
1.05
0.00
0.00
0.00
0.45
0.00
0.00
0.00
0.35
0.00
0.00
0.00
0.20
0.93
0.00
0.00
0.26
0.00
0.00
0.00
0.20
0.00
0.00
0.39
0.00
0.00
0.00
0.00
0.18
0.00
0.25
0.00
0.00
0.00
0.00
0.00
0.00
0.14
0.11
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.56
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.35
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.49
0.00
0.00
0.00
0.00
0.00
0.00
0.44
0.00
0.41
0.18
0.37
0.25
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.27
0.00
0.00
0.00

es - abril/2011
e Mdio porte
ndice de Reclamaes

Jan-11
0.24
2.25
2.62
0.92
0.37
1.95
2.76
1.34
0.00
1.53
7.46
1.98
0.43
0.98
0.00
0.36
0.77
4.42
0.71
0.00
1.19
1.52
0.37
0.81
0.41
0.26
0.89
1.07
0.25
0.33
0.37
0.56
0.52
1.25
0.26
0.55
0.40
0.29
0.22
0.94
0.25
1.17
0.00
0.00
0.00
0.00
2.11
0.00
0.00
0.00
0.00
0.21
0.13

Dec-10
0.20
1.80
2.23
0.69
1.90
0.97
1.06
0.15
0.29
1.42
3.87
1.95
0.87
1.47
1.53
0.36
0.56
1.03
0.36
0.49
1.42
0.74
0.73
0.94
0.41
0.25
0.66
0.00
0.49
0.65
0.00
0.57
0.00
1.12
0.26
0.44
0.41
0.00
0.65
0.41
0.26
0.78
0.00
0.00
0.38
0.37
1.41
0.36
0.00
0.00
0.65
0.63
0.39

Nov-10
0.27
1.79
3.66
2.71
0.78
0.43
3.53
1.85
0.00
0.73
2.53
1.58
1.73
1.43
0.00
0.73
1.48
0.68
0.37
0.66
1.86
0.37
0.00
0.84
0.42
0.00
0.00
1.17
0.24
0.99
0.00
1.16
0.77
2.74
0.00
0.22
1.06
0.00
0.22
0.61
0.51
0.39
0.00
0.00
0.00
0.00
0.93
0.36
0.79
0.00
0.65
0.00
0.63

Acumulado
2011
1.28
16.76
13.53
9.74
7.83
8.32
14.32
8.05
4.23
6.47
16.46
8.87
3.47
6.89
3.98
3.29
5.85
10.05
3.52
3.12
5.60
5.65
1.83
4.76
3.31
1.59
5.72
4.98
2.47
2.44
1.84
4.91
2.36
4.79
1.29
2.94
2.63
4.13
1.75
2.87
4.37
2.73
1.16
1.20
1.89
0.72
5.67
1.07
2.69
1.18
0.96
0.84
2.01

Acumulado
2010
3.19
11.41
33.89
19.53
21.73
12.57
28.58
12.67
5.94
11.21
58.73
16.80
12.58
26.96
5.51
12.08
12.57
14.16
3.45
6.58
12.48
8.89
4.96
12.56
8.61
2.48
2.96
9.49
5.00
8.58
1.75
6.52
3.60
24.92
3.26
6.94
7.09
23.27
2.61
9.41
2.05
7.41
0.84
0.00
2.10
1.91
14.82
6.21
4.25
0.80
4.35
4.95
3.45

Reclamaes
Ms

Beneficirios
Ms

541
16
47
16
9
6
24
19
9
20
5
12
5
4
4
5
17
5
5
10
8
4
4
13
13
5
6
4
10
7
3
4
4
10
4
9
5
3
4
8
3
2
2
2
2
2
3
2
3
3
2
3
5

13,786,156
21,939
97,372
50,495
28,859
20,336
81,681
68,074
32,590
87,804
22,179
55,163
23,061
20,314
20,557
27,317
94,053
28,112
28,884
61,259
52,816
26,748
27,459
90,441
97,126
37,733
45,501
32,060
80,543
61,267
27,101
37,688
37,747
96,231
39,215
92,941
55,897
33,639
45,922
98,421
38,404
25,644
26,242
26,655
26,728
28,003
42,275
28,397
42,780
43,007
31,248
47,502
80,817

0.21
0.00
0.00
0.27
0.28
0.00
0.00
0.27
0.00
0.82
0.00
0.24
0.00
0.00
0.39
0.24
0.49
0.23
0.68
0.91
0.21
0.00
0.00
0.42
0.39
0.42
0.19
0.00
0.18
0.37
0.00
0.18
0.00
0.00
0.39
0.23
0.34
0.50
0.00
0.11
0.00
0.00
0.00
0.00
0.00
0.00
0.29
0.00
0.29
0.29
0.00
0.00
0.50
0.25
0.00
0.23
0.00
0.00
0.24
0.00
0.00
0.00
0.00
0.41
0.00
0.20

0.21
0.00
0.29
0.26
0.00
0.55
0.00
0.00
0.00
0.84
0.17
0.12
0.00
0.00
0.39
0.00
0.00
0.00
0.00
0.00
0.00
0.42
0.89
0.00
0.58
0.00
0.00
0.42
0.00
0.38
0.00
0.00
0.00
0.12
0.00
0.11
0.00
0.00
0.00
0.00
0.00
0.00
0.30
0.31
0.72
0.00
0.00
0.00
0.00
0.59
0.00
0.00
0.24
0.50
0.00
0.00
0.24
0.11
0.00
0.00
0.22
0.41
0.20
0.21
0.00
0.62

0.65
0.10
0.29
0.26
0.00
0.83
0.55
0.00
0.30
0.28
0.00
0.48
0.00
0.00
0.19
0.36
0.99
0.00
0.00
0.50
0.85
0.21
0.00
0.85
0.77
0.28
0.18
0.21
0.37
0.39
0.00
0.00
0.00
0.12
0.00
0.46
0.00
0.00
0.00
0.11
0.00
0.00
0.30
0.00
0.36
0.00
0.00
0.00
0.00
0.29
0.00
0.14
0.25
0.50
0.00
0.00
0.24
0.23
0.00
0.00
0.22
0.42
0.20
0.22
0.20
0.42

1.87
0.72
1.42
1.39
0.83
0.55
0.90
2.19
0.84
3.47
1.20
1.24
0.50
0.49
1.52
1.07
1.90
0.80
2.00
2.66
0.84
0.84
1.73
2.08
1.96
1.21
0.93
1.16
0.92
1.48
0.36
1.08
0.71
0.70
0.92
1.70
0.68
1.51
0.33
0.86
0.31
0.31
0.30
0.91
1.50
0.60
0.59
0.60
1.16
1.46
0.86
0.90
1.25
1.23
0.96
1.16
0.24
0.46
0.48
0.22
0.22
0.61
0.41
1.01
0.60
1.20

2.76
0.63
3.23
1.84
1.31
3.69
2.53
1.09
2.07
8.11
2.52
3.25
5.17
0.54
2.08
2.47
2.54
0.91
2.14
6.06
4.31
2.88
4.48
3.56
9.87
2.18
1.09
1.37
3.14
4.63
0.37
0.58
1.72
0.81
0.66
3.95
4.00
0.68
2.11
1.66
0.96
0.27
0.94
3.75
4.40
0.63
3.15
0.37
6.34
2.40
0.59
1.26
3.80
5.17
0.49
1.75
0.50
1.94
1.27
1.07
1.60
3.55
1.24
4.86
1.44
5.29

3
6
2
2
2
2
3
2
2
2
3
4
1
1
2
4
1
4
2
1
2
4
1
1
2
3
2
2
2
1
2
2
1
3
2
3
1
2
1
3
1
1
1
1
1
1
1
1
1
1
1
2
1
2
1
1
1
2
1
1
1
1
1
1
1
1

48,772
98,023
35,265
35,310
36,453
36,769
55,501
37,025
37,407
37,484
58,357
79,517
20,576
20,829
42,042
84,738
21,405
87,169
46,326
23,591
47,356
95,502
23,975
24,192
50,296
76,859
53,381
53,612
54,503
27,311
55,727
56,589
28,323
86,081
58,433
88,820
29,672
59,622
30,769
93,202
31,537
31,971
33,071
33,440
33,666
33,790
34,143
34,151
34,530
34,695
35,523
71,981
38,204
80,558
41,696
41,846
41,978
86,167
43,347
44,564
46,037
49,166
49,585
49,633
50,967
50,976

0.00
0.36
0.91
0.34
0.17
0.00
0.00
0.00
0.00
0.16
0.15
0.15
0.00
0.15
0.14
0.14
0.13
0.00
0.00
0.00
0.11
0.00
0.00
0.00
0.14
0.26
0.00
0.00
0.29
0.00
0.00
0.00
0.27
0.00
0.00
0.00
0.00
0.00
0.26
0.25
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.45
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.36
0.18
0.17
0.17
0.00
0.32
0.00
0.15
0.16
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.11
0.11
0.22
0.00
0.00
0.00
0.14
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.54
0.00
0.00
0.78
0.00
0.21
0.00
0.50
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.19
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.18
0.17
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.31
0.47
0.14
0.00
0.00
0.27
0.11
0.11
0.00
0.00
0.19
0.00
0.28
0.00
0.00
0.00
0.00
0.00
0.00
0.43
0.00
0.00
0.00
0.00
0.00
0.00
0.26
0.00
0.29
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.65
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.20
0.91
2.54
1.68
0.49
0.16
0.16
0.31
0.29
0.46
0.45
0.44
0.89
0.43
0.28
0.66
0.65
0.51
0.45
0.22
0.33
0.21
0.29
0.00
0.70
0.78
0.00
0.11
1.75
0.44
0.21
0.85
1.32
0.00
0.00
0.39
0.00
0.00
0.52
1.51
0.29
0.00
0.00
0.00
0.00
0.40
0.16
0.00
0.20
0.00
0.26
0.00
0.00
0.00
0.00
0.00
0.51
0.00
0.00
0.45
0.00
0.45
0.00
0.44
0.00
0.37

1.23
0.89
5.36
3.69
0.68
2.21
0.67
0.50
0.16
0.67
0.65
0.66
1.25
0.74
0.69
1.48
3.81
1.75
0.34
1.60
1.57
0.21
0.58
0.00
1.98
0.58
0.64
0.00
2.61
1.36
3.30
5.77
2.49
0.00
0.00
4.01
0.40
0.21
0.78
3.55
3.16
0.00
1.24
0.00
0.00
1.22
0.17
0.74
0.23
0.00
0.27
0.64
0.00
0.20
0.00
0.29
3.01
0.45
0.20
1.38
0.52
0.95
0.00
0.44
1.67
2.96

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

51,380
54,760
55,369
60,263
61,230
63,625
63,629
65,712
66,985
67,279
67,488
68,598
69,047
71,452
72,551
78,005
78,146
79,119
87,993
89,661
90,955
93,134
99,813
28,185
71,853
38,597
49,488
87,367
34,181
46,213
48,130
24,259
38,124
49,557
31,985
26,007
25,575
94,615
38,426
39,792
33,766
24,166
25,272
60,616
25,856
25,291
64,771
22,539
49,760
38,160
38,288
30,423
49,382
56,246
57,421
33,771
40,792
22,313
52,639
22,011
39,460
22,548
36,659
22,780
20,138
28,691

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.31
0.00
0.00
0.00
0.27
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.25
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.14
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.24
0.00
0.00
0.52
0.00
0.00
0.00
0.00
0.28
0.00
0.00
0.00
0.27
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.63
0.27
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.28
0.00
0.42
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.50
0.00
0.00
0.00
0.00
0.14
0.00
0.00
0.00
0.00
0.00
0.00
0.27
0.28
0.00
0.84
0.00
0.00
0.25
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.20
0.00
0.00
0.00
0.00
0.00
0.00
0.30
0.00
0.00
0.00
0.15
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.37
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.39
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.57
0.00
0.00
0.00
0.00
0.27
0.00
0.00
0.23
0.00
0.00
0.00
0.00
0.22
0.26
0.00
0.00
0.12
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.30
0.74
0.00
0.37
0.79
0.00
1.26
0.14
0.00
0.00
0.27
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.50
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.15
0.00
0.00
0.00
1.49
0.00
0.23
0.26
0.00
0.00
0.59
0.00
0.00
0.00
0.71
0.00
0.00
0.00
0.36
0.49
0.00
0.00
0.54
0.24
0.39
0.00
0.52
0.00
0.31
0.12
0.00
0.56
0.88
0.00
0.00
0.27
0.48

0.39
5.27
20.84
4.05
0.56
1.31
0.25
1.94
1.13
2.41
0.33
0.28
0.28
0.37
0.00
0.30
2.24
0.00
2.13
0.00
0.55
0.74
1.14
0.19
0.19
0.43
0.82
1.82
0.00
0.47
0.29
0.00
0.99
1.63
0.83
0.26
1.09
0.00
0.11
1.18
0.00
3.00
1.05
1.41
0.00
1.13
1.36
0.76
0.50
0.70
0.00
1.83
0.70
0.41
0.44
2.15
1.14
0.60
1.23
0.37
1.01
0.00
0.84
0.32
0.94
1.01

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

25,654
33,982
27,126
22,264
26,907
26,253
40,574
32,204
74,544
46,946
30,083
38,142
35,585
30,169
20,267
41,245
35,646
50,504
24,528
22,698
43,394
40,375
23,845
54,549
66,595
23,101
25,910
35,816
28,246
70,166
40,618
35,490
27,094
20,263
35,522
44,708
39,041
26,259
75,688
33,818
21,975
20,671
28,772
71,975
23,066
29,533
38,935
28,102
36,826
45,796
25,262
56,444
42,990
25,640
48,299
38,060
33,032
32,955
88,930
28,865
72,584
22,510
22,369
33,619
38,117
21,041

0.00
0.00
0.00
0.00
0.00
0.00
0.37
0.00
0.77
0.37
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.36
0.42
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.37
0.00
0.36
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.27
0.00
0.00
0.00
0.00
0.46
0.38
0.00
0.00
0.00
0.00
0.00
0.00
0.42
0.49
0.00
0.00
0.00
0.00
0.52
0.24
0.19
0.00
0.00
0.00
0.00
0.00
0.18
0.00
0.18
0.00
0.00
0.18
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.61
0.00
0.00
0.37
0.00
0.00
0.37
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.38
0.00
0.00
0.00
0.00
0.00
0.00
0.39
0.53
0.00
0.00
0.45
0.56
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.41
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.27
0.00
0.00
0.00

0.59
0.85
0.55
1.60
0.00
0.00
0.37
0.45
0.76
0.37
0.00
0.69
0.00
0.00
0.00
0.20
0.94
0.35
0.41
0.26
0.00
0.48
0.00
0.21
0.00
0.00
0.40
0.00
0.44
0.36
0.41
0.72
0.36
0.50
0.00
0.00
0.00
0.00
0.00
0.00
0.14
0.11
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.27
0.00
0.00
0.00

0.32
1.87
1.07
0.66
1.59
0.97
1.82
2.36
1.73
0.37
0.82
1.08
0.33
0.51
0.40
1.11
4.48
4.11
2.23
2.07
0.43
1.07
2.16
0.95
2.25
1.08
1.06
1.64
2.33
4.59
2.79
1.09
2.72
0.80
0.18
0.00
0.18
0.00
0.00
0.00
0.00
0.00
0.00
0.27
1.12
0.00
0.00
0.00
0.25
0.00
0.23
0.16
0.00
0.00
0.79
0.00
0.00
0.00

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

33,944
24,232
35,521
20,317
27,268
21,098
26,698
22,361
26,406
26,500
34,675
29,229
30,593
21,328
26,297
50,692
21,753
29,873
24,971
38,667
25,329
21,554
43,223
33,481
24,740
38,719
26,191
38,083
22,832
56,752
24,653
55,608
28,095
40,641
57,126
30,364
60,543
68,581
52,611
65,531
72,827
88,864
21,269
78,201
22,462
20,606
77,479
39,612
43,432
54,361
47,364
69,563
37,068
53,047
37,233
67,755
45,636
29,550

Apr-11

Mar-11

Feb-11

Jan-11

Dec-10

Nov-10

ndice de Reclamaes - ab
Operadoras de peque
Classificao
Ms

Razo Social (Registro ANS)

Mdia do Setor
1
2
3
CDE - CENTRO DE DIAGNOSTICO ESPECIALIZADO LTDA. (350095)

4
5
6

UNIMED MACAU COOPERATIVA DE TRABALHO MEDICO (309427)

7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

SANTA RITA SISTEMA DE SAUDE S/C LTDA (413194)

CENTRO MEDICO SAO LEOPOLDO LTDA (355241)

SAUDE ASSISTENCIA MEDICA INTERNACIONAL LTDA. (300926)
CENTRO POPULAR PRO-MELHORAMENTOS DE BOM JESUS (329207)

23
24
25
26
27
28
29
30
31
32
33
34
35
36
37

SOCIAL-SOCIEDADE ASSISTENCIAL E CULTURAL (315630)

38
39
40
41
42
43
44
45
46
47
48

TUIUIU ADM. DE PLANOS DE SAUDE LTDA (412252)

CONMEDH SAUDE ASSISTENCIA INTEGRADA DE SAUDE LTDA (411931)

49
50

UNIMED COSTA VERDE RJ (311146)

51
52

Apr-11
0.34
109.29
93.46
69.93
20.20
19.61
19.38
17.52
16.73
13.72
12.63
11.63
11.21
8.93
8.89
8.70
7.57
6.85
6.77
6.77
6.76
6.08
5.97
5.95
5.86
5.68
5.54
5.39
5.29
5.08
4.76
4.63
4.60
4.54
4.49
4.36
4.23
3.98
3.75
3.59
3.25
3.09
3.04
3.03
2.85
2.57
2.46
2.44
2.31
2.19
2.03
1.98
1.97

UNIMED VILHENA COOPERATIVA DE TRABALHO MEDICO (342131)

53
54

UNIMED ANGRA DOS REIS COOPERATIVA DE TRABALHO MEDICO (322547)

55
56
57
58

UNIMED ILHEUS COOPERATIVA DE TRABALHO MEDICO (347230)

CAIXA DE ASSISTENCIA DOS ADVOGADOS DE GOIAS (356590)

UNIMED FOZ DO IGUACU COOPERATIVA TRABALHO MEDICO (351792)

POLI SAUDE OPERADORA DE PLANO DE SAUDE LTDA (351270)
PETROBRAS DISTRIBUIDORA S.A. (354571)

PARANA ASSISTENCIA MEDICA LTDA (315265)

UNIMED FRANCISCO BELTRAO COOPERATIVA DE TRABALHO MEDICO (336858)

SOCIEDADE PORTUGUESA DE BENEFICENCIA (402796)

59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83

IRMANDADE DA SANTA CASA DE MISERICORDIA DE LIMEIRA (319422)

84
85
86
87

UNIMED DE BARRA MANSA SOC. COOP. SERV.MED.E HOSPIT. (330264)

88
89

GAMEC - GRUPO DE ASS MEDICA EMP DO CEARA (347591)

CAIXA DE ASSISTENCIA DOS ADVOGADOS DE MINAS GERAIS (346390)
SBH SANTA CASA DE MISERICORDIA DE RIBEIRAO PRETO (310344)

90
91
92

A I S ASSISTENCIA ODONTOLOGICA REUNIDA S/C LTDA (344818)

93
94
95
95
95
95

AERGO PLANDENTAL S/C LTDA (301850)

95
95
95

AESP ODONTO ASSISTENCIA EM SAO PAULO DE ODONTOLOGIA S/C LTDA (413283)

95

AGROS - INSTITUTO UFV DE SEGURIDADE SOCIAL (368920)

95
95
95
95
95
95

AMARAL E RAYMUNDINI S/C LTDA. (413593)

AMAZONAS DISTRIBUIDORA DE ENERGIA S/A (416894)

AMEP FREGUESIA OPERADORA DE PLANO DE SAUDE LTDA (413330)

APAS ASS POLICIAL DE ASSISTENCIA A SAUDE SAO JOAO B. VISTA (408263)

95
95
95
95
95
95
95
95
95
95

1.94
1.91
1.90
1.76
1.69
1.57
1.53
1.52
1.50
1.50
1.42
1.41
1.36
1.19
1.14
1.11
1.08
1.03
1.03
1.01
0.97
0.95
0.93
0.93
0.83
0.80
0.80
0.74
0.71
0.63
0.63
0.63
0.60
0.60
0.59
0.56
0.56
0.56
0.55
0.53
0.52
0.52
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

ARCELORMITTAL BRASIL S/A (416070)

95
95
95
95
95
95

ASSOC.DOS AGENTES FISCAIS DE RENDAS DO ESTADO DE SP (317632)

ASSOCIACAO DE SAUDE HOLAMBRA (360783)
ASSOCIACAO DOS FUNCIONARIOS DA FAZENDA DO ESTADO DE MATO GROSSO (334685)
ASSOCIACAO HOSPITALAR SANTA ROSALIA (408506)
ASSOCIACAO PARANAENSE DO MINISTERIO PUBLICO (412872)
ASSOCIACAO POLICIAL DE ASSISTENCIA A SAUDE DE ITAPETININGA (406635)
ASSOCIACAO POLICIAL DE ASSISTENCIA A SAUDE DE PRESIDENTE PRUDENTE (410608)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

ASTRA S/A INDUSTRIA E COMERCIO (358410)

95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
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0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

ATM DIAGNOSTICO E SAUDE DENTAL LTDA (407682)

BAHIAODONTO PLANO ODONTOLOGICO DA BAHIA LTDA (356301)

95
95

BENEFICENCIA NIPO-BRASILEIRA DA AMAZONIA (384054)

95
95
95
95

BLESSMED CONVENIOS MEDICOS E HOSPITALARES LTDA (402583)

BLUE CROSS ASSISTENCIA MEDICA LTDA (342467)
BOA VISTA ENERGIA S/A (416983)

95
95
95
95
95

C.A.M.- OPERADORA DE PLANOS DE SAUDE LTDA. (406589)

95
95
95
95
95

CAIXA ASSISTENCIAL DOS AUDITORES FISCAIS DA RECEITA FEDERAL (416657)

CAIXA ASSISTENCIAL E BENEFICENTE DOS FUNC. DA ACARESC (327557)
CAIXA ASSISTENCIAL UNIVERSITARIA DO RIO DE JANEIRO (347825)
CAIXA ASSISTENCIAL UNIVERSITARIA DO RIO GRANDE DO NORTE (314251)
CAIXA BENEFICENTE DOS AUXILIARES DO COM. CAFEEIRO DE SANTOS (410225)

CAIXA DE ASSISTENCIA MEDICA DOS EX-EMPREGADOS DO BEMAT (331856)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

CANP SAUDE S/S LTDA (344877)

CASA DE PORTUGAL (333981)

95
95
95

CEFEM - OPERADORA DE PLANO DE SAUDE LTDA. (414735)

CELULOSE NIPO-BRASILEIRA S/A - CENIBRA (339270)

95
95
95
95
95
95

CEMIL CENTRO MEDICO DE ITU LTDA. (300012)

95
95
95
95

CENTRO CLINICO NH LTDA. (304212)

CENTRO DE DIAGNOSTICO E TRATAMENTO ODONTOLOGICO LTDA (411426)

CENTRO DE PESQUISAS DE ENERGIA ELETRICA - CEPEL (374300)

CENTRO MEDICO SAPIRANGA LTDA (309699)

95
95
95
95
95
95

CENTRO ODONTOLOGICO INTEGRADO (314757)

95
95
95
95
95

CEORP - CENTRO ODONTOLOGICO S/C LTDA (401871)

CETESB - COMPANHIA DE TECNOLOGIA DE SANEAMENTO AMBIENTAL (324892)

95
95

CGO CLINICA DE GINECOLOGIA E OBSTETRICIA LTDA (413291)

95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
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0.00
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0.00
0.00
0.00
0.00
0.00
0.00
0.00
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0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

CIME CIRURGIA E MEDICINA S/C LTDA (323349)

95
95

CISOPAR - CENTRO INTEGRADO DE SAUDE ORAL PARAISENSE S/C LTDA (332950)

CLICK AUTOMOTIVA INDUSTRIAL LTDA (414999)

95
95
95
95

CLINICA DE ASSISTENCIA MEDICA ODONTOLOGICA DIAMANTES LTDA (361836)

CLINICA DE ASSISTENCIA MEDICA PERMANENTE (374903)
CLINICA E ASSISTENCIA ODONTOLOGICA GREEN CARD SC LTDA (413810)
CLINICA MARECHAL RONDON LTDA (407968)

95
95
95
95
95

CLINICA ODONTO LTDA (401757)

CLINICA ODONTOLOGICA LUIZ LIMA LTDA. (404039)

95
95
95
95
95

CLINICA ODONTOLOGICA ODONTOPLAN LTDA (410071)

CLINICA SAO LUCAS LTDA (408867)
CLINICARD ASSISTENCIA MEDICA S/A (317306)
CLINIPREV SAUDE LTDA (415413)

95
95
95
95

CMI CLINICA DE MEDICINA INTEGRADA LTDA. (310239)

95
95
95
95
95
95

COIFE ODONTO - PLANOS ODONTOLOGICOS LTDA (320960)

COJUN CENTRO ODONTOLOGICO JUNDIAI LTDA. (415812)

95
95

COMPANHIA DE ENGENHARIA DE TRAFEGO - CET (330051)

COMPANHIA ESPIRITO SANTENSE DE SANEAMENTO (392405)

95
95
95

COMPANHIA NACIONAL DE ABASTECIMENTO - CONAB (334189)

COMPANHIA SIDERURGICA DE TUBARAO (342637)

95
95
95
95

CONFIANCA ASSISTENCIA MEDICO HOSPITALAR. LTDA (410624)

CONSTRUDENTE ASSISTENCIA ODONTOLOGICA LTDA (405931)

95
95

COOPERATIVA AGROINDUSTRIAL DO ALEGRETE LTDA (355135)

95
95
95

COOPERATIVA DE TRABALHO ODONTOLOGICO DE RORAIMA (340049)

95
95
95
95
95
95

COOPERATIVA EVIDENTE COOP TRAB ODONTOL BOTUCATU (400572)

95
95
95

COOPERATIVA NOVODENTE LTDA (417840)

95

COOPERATIVA ODONTOLOGICA LTDA. (410951)

95
95
95
95
95
95

COP-COMPANHIA ODONTOLOGICA PAULISTA S/C LTDA (408379)

95
95
95
95
95
95
95

COTIA SAUDE ASSISTENCIA MEDICA S/C LTDA (414051)

95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
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0.00
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0.00
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0.00
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0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

CROE - CENTRO DE REABILITACAO ORAL ESPECIALIZADO LTDA (368181)

CROWN ODONTOLOGIA DE GRUPO LTDA (397245)

95
95

CUNHA ODONTOLOGIA LTDA (416959)

DANA INDUSTRIAS LTDA. (416118)

95
95
95

DENT-SERVICE ASSISTENCIA ODONTOLOGICA INTERNACIONAL LTDA (351113)

95

DENTAL CARE CLINICA ODONTOLOGICA S/C LTDA (386219)

DENTAL CENTER LTDA (339458)
DENTAL MASTER LTDA. (413747)
DENTAL NORTE ASSISTENCIA ODONTOLOGICA LTDA. (417181)

95
95
95
95
95

DENTAL SEGUROS LTDA (347272)

DENTAL-MED ASSISTENCIA ODONTOLOGICA S/S LTDA (333620)
DENTALPLAN PLANOS DE ASSISTENCIA ODONTOLOGICA LTDA (416908)
DENTE CROSS LTDA. (415146)
DENTICAL DENTAL COOPERATIVA ODONTOLOGICA DE LIMEIRA (415928)
DENTIS SANUS ODONTOLOGIA DE GRUPO LTDA. (414662)
DENTSY ODONTOLOGIA S/C LTDA. (414425)

ECONLIFE SAUDE LTDA (413755)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

ELETROBRAS TERMONUCLEAR S.A - ELETRONUCLEAR (344699)

95
95
95

EMPREMED ASSISTENCIA MEDICA LTDA (367729)

EMPRESA GERENCIAL DE PROJETOS NAVAIS (410322)

95
95
95

EVANGELICO SAUDE LTDA. (401480)

95

EXTREMAMEDIC PLANOS DE SAUDE LTDA (411868)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

G & M ASSESSORIA MEDICA EMPRESARIAL LTDA. (409286)

95
95
95
95
95

GEVISA S/A (309711)

95
95

FUPRESA S/A (340065)

GLOBAL UBERABA EMPREENDIMENTOS LTDA (412848)

95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
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0.00
0.00
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0.00
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0.00
0.00
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0.00
0.00
0.00
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0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
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0.00
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0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

95
95

HELPMEDICA ASSISTENCIA MEDICA LTDA. (408221)

95
95
95
95

HOSPITAL DE CARIDADE DE VARGEM GRANDE DO SUL (363111)

HOSPITAL DE CARIDADE DR. ASTROGILDO DE AZEVEDO (349917)
HOSPITAL DE CATAGUASES (400319)
HOSPITAL DE PRONTOCLINICA LTDA. (341941)
HOSPITAL EVANGELICO REGIONAL LTDA (301043)

95
95
95
95
95

HOSPITAL MATERNIDADE FREI GALVAO (315681)

HOSPITAL OSWALDO CRUZ LTDA (406643)

95
95
95
95
95

HOSPITAL SAO PAULO (333514)

HOSPITAL SP LTDA. (363189)

95
95
95
95

INCREMENTAL ODONTOLOGIA S/C LTDA (339008)

INDUSTRIAS NUCLEARES DO BRASIL S/A - INB (329282)

95
95
95
95
95
95

INSISO INST. INTEGRADO DE SAUDE ODONTOLOGICA LTDA. (404772)

95
95

INSTITUTO CLINICO NOSSA SENHORA DE FATIMA LTDA (367826)

INSTITUTO DE ODONTOLOGIA BARBIN S/C LTDA (402427)

95
95
95
95
95
95
95

INTERDENTAL ODONTOLOGIA INTEGRADA LTDA. (312525)

95
95

INTERMEDICI PIRACICABA ASSISTENCIA MEDICA S/C LTDA (312282)

95
95
95

IRB BRASIL RESSEGUROS S/A (310786)

95
95
95
95
95
95

IRMANDADE DA SANTA CASA DE MIESERICORDIA DE IGARAPAVA (330957)

IRMANDADE DA SANTA CASA DE MISERICORDIA DE BIRIGUI (314102)
IRMANDADE DA SANTA CASA DE MISERICORDIA DE ILHEUS (320684)
IRMANDADE DA SANTA CASA DE MISERICORDIA DE VALINHOS (410365)
IRMANDADE DA SANTA CASA DE MISERICORDIA DE VITORIA (378038)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

IRMANDADE DE MISERICORDIA DE PORTO FERREIRA (329355)

IRMANDADE DO HOSPITAL DE NOSSA SENHORA DAS DORES (321095)

IRMANDADE NOSSA SENHORA DAS MERCES DE MONTES CLAROS (363685)

95
95
95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
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0.00
0.00
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0.00
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0.00
0.00
0.00
0.00
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0.00
0.00
0.00
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0.00
0.00
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0.00
0.00
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0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

ITAIPU BINACIONAL (366234)

95
95
95
95
95
95

L.S. HIROMOTO FILHO & CIA. LTDA ME (414468)

M.M.N. SAUDE LTDA (339032)

MAE - MEDICINA ASSISTENCIAL A EMPRESAS LTDA (302694)

MAHLE METAL LEVE MIBA SINTERIZADOS LTDA (308064)

95
95
95
95
95
95
95
95
95
95
95
95
95
95

MASTER PLUS ASSISTENCIA ODONTOLOGICA LTDA. (370339)

MATTOS ODONTOLOGIA LTDA (329967)

95
95
95
95
95
95
95
95
95
95
95

NEOCLINIC ODONTOLOGIA LTDA (412627)

95
95
95
95

NUCLEO ASSISTENCIA ODONTOLOGICA LTDA (359866)

95
95
95
95
95

ODONTO CORPUS S/S LTDA. (405973)

ODONTO FAMA LTDA (413666)

ODONTO PLUS CONVENIO ODONTOLOGICO SOCIEDADE SIMPLES LTDA (405671)

ODONTO SAUDE LTDA (413402)

95
95
95
95
95
95
95
95
95
95

ODONTOASSIST ASSISTENCIA ODONTOLOGICA S/C LTDA (414336)

ODONTOBASE PLANOS DE SAUDE LTDA. (344486)
ODONTOBET LTDA (402214)

ODONTOCLIN CLINICA ODONTOLOGICA LTDA (415669)

95
95
95
95
95
95
95
95
95
95
95
95
95

ODONTOPLAN ODONTOLOGIA PLANEJADA S/C LTDA (404306)

ODONTOPLASA ADM.EM SAUDE SOCIEDADE EMPRESARIA LTDA. (406171)
ODONTOREAL LTDA. (412040)

95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
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0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

ODONTRAT ASSISTENCIA ODONTOLOGICA LTDA. (415961)

ODONTUS COOPERATIVA DOS ODONTOLOGOS DO DF (409219)

95
95

OPERADORA DE PLANOS DE SAUDE SANTA GENOVEVA S/S LTDA (324809)

95
95
95
95

OPERADORA DE PLANOS PRIVADOS DE ASSISTENCIA A SAUDE CONSAUDE S/S LTDA (350729)

OPSFELDER ASSESSORIA S/S LTDA (416142)

ORAL PREMIUM S/S LTDA (411655)

95
95
95
95
95
95
95
95
95
95
95
95
95
95

PAULIDENT ODONTOGIA S/C LTDA (401781)

PERSONAL DOCTOR ASSISTENCIA ODONTOLOGICA S/C LTDA. (415545)

95
95
95
95
95
95

PLAMEB - PLANO DE ASSISTENCIA ODONTOLOGICA LTDA (411892)

95
95

PLAMER PLANO MEDICO DE RESENDE LTDA (324299)

95
95
95

PLAN MED LTDA (386898)

PLANAVE OPERADORA LTDA (332101)
PLANCOR LTDA (405141)

95
95
95
95

PLANO DE ASSISTENCIA A SAUDE NOSSA SENHORA DA PENHA S/C LTDA (414069)

PLANO DE SAUDE UNIFENAS (344010)

PLANO ODONTO MINAS LTDA. (415936)

PLANODENTE LTDA. (416517)

PLASMMET PLANO DE SAUDE LTDA. (409260)
POLICLINICA CENTRAL DA TAQUARA LTDA. (405281)
POLICLINICA RIO GRANDE LTDA (404888)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

POLLEN - GRUPO ASSISTENCIAL POLIVALENTE (327000)

PREST ODONTO LTDA (384844)

95
95
95
95
95
95

PREV SYSTEM LTDA. (401609)

PREV-DONT ODONTOLOGICA LTDA. (410420)

95
95
95
95
95

PREVINA ODONTOLOGIA LTDA (403636)

95
95

PRIMA VIDA ODONTOLOGIA DE GRUPO LIMITADA (416525)

95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

PRO MASTER ASSISTENCIA ODONTOLOGICA S/C LTDA. (356956)

PRO ODONTO ASSISTENCIA DENTARIA S/S LTDA. (334057)

95
95

PRODONTO ODONTOLOGIA LTDA S/C (402150)

95
95
95

PROI - PLANO RACIONAL DE ODONTOLOGIA INTEGRAL LTDA. (411728)

95

PROMED ASSISTENCIA E SAUDE LTDA (412643)

95
95
95
95
95

PRONTO SERVICE SERVICOS DE SAUDE LTDA. (405761)

PRONTOCLINICA E HOSPITAIS SAO LUCAS S/A (305626)
PRONTODENTE - ODONTOLOGIA INTEGRAL LTDA. (345571)
PRONTOMEDICO PLANO DE ASSISTENCIA MEDICA LTDA (362182)

PRUDENT PLANOS ODONTOLOGICOS S/S LTDA (416151)

PULMONAR CLINICA DE PNEUMOLOGIA E CIRURG TORACICA LTDA. (403369)
QUALIDONTO - QUALIDADE EM ODONTOLOGIA LTDA ME (417131)

RODRIGUES LEIRA ODONTOLOGIA LTDA. (415243)

ROPE ODONTOLOGIA ESPECIALIZADA S/S LTDA. (415821)
S & M ODONTOLOGIA INTEGRADA LTDA (414727)
S SHIMODA ASSISTENCIA ODONTOLOGICA S/S LTDA (416380)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

SAMIG-SERV. DE ASSISTENCIA MEDICA DA ILHA DO GOVERNADOR LTDA (340162)

95
95
95
95
95
95

SANTA CASA DE MISERICORDIA DE BARRA MANSA (338214)

SANTA CASA DE MISERICORDIA DE CASA BRANCA (315893)
SANTA CASA DE MISERICORDIA DE ITABUNA (372404)

95
95
95

SANTA CASA DE MISERICORDIA DE JOSE BONIFACIO (350338)

95
95
95
95
95
95

SANTA CASA DE MISERICORDIA DONA CAROLINA MALHEIROS (355950)

95
95
95
95
SANTA LUZIA ASSISTENCIA MEDICA (358509)
SAO PAULO TRANSPORTE S.A. (381799)
SAUDE PAS - MEDICINA E ODONTO (409243)
SAUDE TOTAL LTDA (359068)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

95
95
95
95
95
95

SINDICATO NACIONAL DOS AUDITORES FISCAIS DA RECEITA FEDERAL (361011)

SINDICATO RURAL DE ALEGRETE (403814)

95
95
95
95
95

SISTEMA DE SAUDE OURODONT S.S LTDA (376663)

SISTEMA INTEGRADO DE SAUDE ORAL LTDA-EPP. (403865)
SISTEMA ODONTOLOGICO DE SAUDE LTDA. (404748)
SISTEMA ODONTOLOGICO INTEGRADO LTDA. (403873)

95
95
95
95
95
95
95
95
95

SOCIEDADE BENEFICENTE DEZOITO DE JULHO (413721)

SOCIEDADE BENEFICENTE DO HOSPITAL N. S. AUXILIADORA (301396)

SOCIEDADE ESPANHOLA DE BENEFICENCIA (306207)

95
95
95
95
95
95
95
95
95
95
95
95
95
95

SOMEL - SOCIEDADE PARA MEDICINA LESTE LTDA. (415111)

95
95
95

SORRIDONTO ODONTOLOGIA LTDA (415596)

95
95
95

SUPERMERCADOS BIRD S/A (366366)

SUZANO BAHIA SUL PAPEL CELULOSE S.A. (403407)

95
95
95
95
95
95

TAFISA BRASIL S.A (415375)

95
95
95
TK PLANO DE ASSISTENCIA ODONTOLOGICA S/C LTDA. (404594)

95

TMD FRICTION DO BRASIL S/A (349844)

TOLEDO & LINS LTDA (407542)
TOP DOCTOR'S ODONTOLOGIA LTDA (416193)
UNI - UNIDADE DE ODONTOLOGIA E MEDICINA INTEGRADA LTDA. (412091)
UNIAO ASSISTENCIA MEDICA LTDA (411302)
UNIAO DE CLINICAS RIO GRANDE LTDA (361852)

95
95
95
95
95
95

UNICLINICAS DE ANAPOLIS LTDA.. (380563)

UNIDASODONTO-PLANO DE ASSISTENCIA ODONTOLOGICA LTDA. (413933)
UNIDENTAL COOPERATIVA UNIAO DOS DENTISTAS DA GRANDE NATAL (401277)

95
95
95
95
95
95
95
95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

UNIMED AGRESTE MERIDIONAL COOPERATIVA DE TRABALHO MEDICO (312649)

UNIMED ALEM PARAIBA COOPERATIVA DE TRABALHO MEDICO LTDA (313955)

95
95

UNIMED ALFENAS COOPERATIVA DE TRABALHO MEDICO (354996)

95
95
95
95

UNIMED ALTO PARANAIBA COOP. TRAB. MEDICO LTDA (341819)

95
95
95
95
95
95
95
95
95
95
95
95
95
95

UNIMED CALDAS NOVAS COOPERATIVA DE TRABALHO MEDICO (343765)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

UNIMED DE CIANORTE - COOPERATIVA DE TRABALHO MEDICO LTDA (354627)

95
95
95
95
95
95
95
95
95
95
95
95
95

UNIMED DE PENAPOLIS - COOPERATIVA DE TRABALHO MEDICO (323004)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

95
95
UNIMED FRUTAL COOPERATIVA DE TRABALHO MEDICO LTDA (371564)

95
95
95
95

UNIMED ITABUNA COOPERATIVA DE TRABALHO MEDICO (357065)

UNIMED MACHADO COOPERATIVA DE TRABALHO MEDICO (354678)

UNIMED MONTE CARMELO COOPERATIVA DE TRABALHO MEDICO LTDA. (343315)

UNIMED MORRINHOS COOPERATIVA DE TRABALHO MEDICO (342157)
UNIMED NOROESTE DE MINAS COOPERATIVA DE TRABALHO MEDICO LTDA (315494)

UNIMED NOROESTE/RS - SOCIEDADE COOPERATIVA DE SERVICOS MEDICOS LTDA (357260)

UNIMED NORTE FLUMINENSE COOPERATIVA DE TRABALHO MEDICO (312592)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

UNIMED PLANALTO CENTRAL (RS) - SOCIEDADE COOP. DE SERVICOS MEDICOS LTDA (362832)

UNIMED PONTE NOVA - COOP. TRABALHO MEDICO (343722)

95
95
95
95
95
95
95
95
95
95
95
95

UNIMED RN FEDERACAO DAS SOC COOP DE TRAB MEDICO LTDA (348406)

UNIMED SANTO ANTONIO DE JESUS COOP TRAB MED (383520)

95
95
95
95
95
95
95
95
95
95
95
95

UNIMED VALE DO CARANGOLA COOPERATIVA DE TRABALHO MEDICO LTDA (337561)

95
95
95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

95
95
UNIMED VALE DO URUCUIA - COOPERATIVA DE TRABALHO MEDICO LTDA (311057)

95
95
95
95

UNIODONTO - RESENDE COOPERATIVA ODONTOLOGICA (406121)

UNIODONTO COOP ODONT VALE TAQUARI E RIO PARDO LTDA (353752)

UNIODONTO COOPERATIVA TRABALHO ODONTOLOGICO DE PARA DE MINAS (323632)
UNIODONTO DE ARACAJU COOP DE TRABALHO ODONTOLOGICO (349283)

UNIODONTO DE BOTUCATU COOPERATIVA ODONTOLOGICA (347477)

UNIODONTO DE CACAPAVA COOPERATIVA ODONTOLOGICA (347302)
UNIODONTO DE CAMPO GRANDE SIST. NAC. COOP. ODONT. (347183)
UNIODONTO DE CAMPOS COOPERATIVA ODONTOLOGICA (402516)

95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95
95

UNIODONTO DE FERNANDOPOLIS COOPERATIVA ODONTOLOGICA (301647)

95
95
95
95
95
95
95

UNIODONTO DE LINS COOPERATIVA ODONTOLOGICA (344681)

95
95

UNIODONTO DE MARILIA COOPERATIVA DE TRABALHO ODONTOLOGICO (354821)

UNIODONTO DE MONTE ALTO COOPERATIVA ODONTOLOGICA (336238)

95
95
95

UNIODONTO DE PINDAMONHANGABA COOP ODONTOLOGICA (331104)

UNIODONTO DE PRESIDENTE PRUDENTE COOPERATIVA ODONTOLOGICA (336017)
UNIODONTO DE RECIFE COOP.DE TRABALHO ODONTOLOGICO (305740)

95
95
95
95
95
95

UNIODONTO DE RIO CLARO COOPERATIVA ODONTOLOGICA (349011)

UNIODONTO DE RONDONIA COOPERATIVA LTDA. (336025)

95
95
95

UNIODONTO DE SAO JOSE DO RIO PARDO (378682)

95

UNIODONTO DE SERTAOZINHO SP COOPERATIVA ODONTOLOGICA (373109)

95
95
95
95
95
95

UNIODONTO DE VOTUPORANGA COOPERATIVA ODONTOLOGICA (350630)

UNIODONTO DO PIAUI - COOP. DE TRAB. ODONTOLOGICO (317462)

UNIODONTO ITAPERUNA-COOP DE TRABALHO ODONTOLOGICO (317772)

UNIODONTO JUIZ DE FORA SOC. COOP.TRAB.ODONTOLOGICO LTDA. (327441)
UNIODONTO LEOPOLDINA - COOP. DE TRABALHO ODONTOLOGICO LTDA. (401919)

95
95
95
95
95
95
95
95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

UNIODONTO LESTE PAULISTA COOP. ODONTOLOGICA (410331)

UNIODONTO MARINGA COOPERATIVA ODONTOLOGICA (381144)

95
95
95
95
95
95

UNIODONTO RIO GRANDE-LITORAL COOPERATIVA ODONTOLOGICA LTDA (367966)

UNIODONTO RS FEDERACAO DAS UNIODONTOS DO RGS LTDA (305421)
UNIODONTO SUDOESTE GOIANO - COOPERATIVA DE TRABALHO ODONTOLOGICO (314871)
UNIODONTO SUL CAPIXABA COOPERATIVA ODONTOLOGICA (370711)

95
95
95
95
95

UNIODONTO SUL FLUMINENSE COOP DE TRAB ODONTOLOGICO LTDA (363171)

95
95
95
95
95

UNIODONTO VALE HISTORICO COOPERATIVA ODONTOLOGICA (382655)

95
95
95
95

UNIODONTO-NORDESTE, CENTRAL REGIONAL DAS COOP. ODONT. DO NORD. DO BRASIL (416177)

UNIOPREV COOPERATIVA DE TRABALHO ODONTOLOGICO (407291)
UNIVERSAL PLANO ODONTOLOGICO LTDA (413348)
VI MED CENTRO MEDICO HOSPITALAR LTDA (304107)
VIDA EMPRESARIAL OPERADORA DE PLANOS DE SAUDE LTDA (406210)

95
95
95
95
95
95
95
95

VIP ASSISTENCIA ODONTOLOGICA LTDA. (405582)

VIP SAUDE ASSISTENCIA MEDICA LTDA. (407593)

95
95
95

VONPAR REFRESCOS S/A (386871)

95
95
95

W.S. - ADMINISTRADORA DE PLANOS DE SAUDE E ODONTOLOGICOS LTDA. (339750)

95
95
95
95
95
95

FILOSANITAS SAUDE LTDA (410888)

FIOPREV - INSTITUTO OSWALDO CRUZ DE SEGURIDADE SOCIAL (337404)

95
95
95
95

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

eclamaes - abril/2011
doras de pequeno porte
ndice de Reclamaes

Mar-11
0.43
109.29
186.92
69.93
30.96
0.00
0.00
0.00
10.48
60.37
18.95
5.82
6.29
53.57
8.72
0.00
4.31
0.00
23.71
2.56
0.00
1.50
0.00
1.91
5.86
1.42
0.00
0.00
3.53
0.00
0.00
4.50
9.03
5.23
2.25
1.25
6.02
0.67
15.00
0.00
3.25
0.00
0.00
6.06
0.00
0.00
0.00
1.21
0.00
0.00
3.55
0.00
0.00

Feb-11
0.31
0.00
186.92
0.00
11.70
0.00
19.38
15.86
2.03
28.39
12.63
0.00
0.00
8.93
2.86
0.00
7.41
0.00
5.64
2.59
0.00
1.50
0.00
1.85
0.00
2.84
5.13
37.76
7.01
0.00
0.00
1.13
0.00
5.88
2.25
3.12
2.58
3.28
11.51
0.00
8.12
0.00
0.00
3.03
0.96
0.00
0.00
1.21
0.00
0.00
2.03
0.00
1.00

Jan-11
0.26
0.00
0.00
0.00
17.60
0.00
0.00
5.25
4.00
12.32
0.00
0.00
0.00
0.00
0.00
0.00
9.67
0.00
11.29
2.61
0.00
0.00
0.00
3.53
5.86
0.00
55.52
0.00
3.51
0.00
0.00
2.83
0.00
5.09
2.25
5.61
3.48
1.99
3.96
0.00
1.62
0.00
0.00
6.17
0.00
0.00
0.00
2.94
0.00
0.00
1.01
0.00
0.00

Dec-10
0.23
0.00
0.00
0.00
0.00
0.00
232.56
0.00
2.00
7.02
12.90
0.00
1.10
0.00
0.00
0.00
9.63
0.00
3.39
3.56
0.00
1.52
0.00
0.00
0.00
1.42
0.00
0.00
1.75
0.00
0.00
3.38
0.00
5.07
1.12
1.87
0.87
3.28
0.00
0.00
3.26
0.00
0.00
6.35
0.00
0.00
0.00
1.17
0.00
0.00
1.52
0.00
1.00

Nov-10
0.28
0.00
93.46
0.00
5.64
0.00
77.52
0.00
0.00
8.18
6.45
0.00
0.00
8.93
5.22
0.00
9.64
0.00
4.52
2.86
0.00
3.11
0.00
1.57
11.72
2.84
0.00
5.39
4.29
0.00
0.00
2.87
0.00
2.17
2.25
3.12
2.64
1.15
4.18
0.00
0.00
0.00
0.77
6.50
0.00
0.00
0.00
2.95
0.00
0.00
3.03
0.00
0.00

Reclamaes
Ms
Acumulado
2011
1.33
218.58
467.29
120.66
79.83
20.01
38.76
38.79
32.88
86.57
44.22
17.52
10.11
71.43
20.14
8.66
28.97
6.81
47.41
14.58
6.57
9.03
5.90
13.12
17.58
9.93
42.72
43.15
19.35
5.03
4.70
13.08
13.23
20.75
11.23
14.34
16.32
9.95
34.41
3.58
16.24
3.42
3.05
18.27
3.82
2.54
2.48
7.82
2.29
2.14
8.63
1.98
2.99

Acumulado
2010
3.18
0.00
1761.83
0.00
53.10
0.00
302.93
9.00
10.56
45.81
64.52
13.09
34.91
35.71
26.46
8.60
109.59
0.00
57.58
24.26
10.66
15.30
4.28
15.23
52.93
22.70
0.00
16.19
39.84
0.00
0.00
49.48
7.24
21.19
38.78
33.33
19.04
22.29
35.83
0.00
9.30
0.00
3.16
39.46
7.09
2.46
0.00
19.13
2.64
1.04
23.87
0.00
12.23

203
2
1
1
3
1
1
3
8
2
2
2
3
1
3
1
7
1
6
8
1
4
1
3
1
4
2
1
6
1
1
8
1
6
8
7
5
6
1
1
2
2
4
1
3
1
1
4
1
2
4
1
2

14.56
0.00
0.00
0.88
0.85
0.00
0.00
1.51
0.00
0.00
1.42
0.71
2.73
0.60
0.00
0.00
0.00
1.04
1.03
2.55
0.00
0.00
0.00
0.00
0.00
0.00
1.54
0.00
1.42
0.00
0.00
0.00
0.00
0.00
1.17
0.00
0.00
0.56
0.00
1.06
1.05
0.00
0.00
0.00
0.00
0.00
0.00
1.48
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.98
0.00
4.19
0.00
0.00
0.00

7.78
0.00
0.00
2.65
1.72
0.00
0.00
0.00
0.00
0.00
1.41
0.72
2.68
0.60
0.00
0.00
1.08
1.04
0.00
0.51
0.00
0.00
0.97
0.00
0.00
0.00
0.00
1.49
0.00
0.00
2.55
0.00
0.00
0.61
0.00
0.00
0.00
0.00
0.00
0.00
0.52
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
32.89
0.00
0.00
0.00
0.00
0.00
0.91
0.00
0.00
0.00
0.00
0.00
0.00
0.00

5.86
0.00
0.00
0.00
0.00
0.00
3.04
1.52
0.00
0.00
0.00
0.71
0.00
0.00
0.00
0.00
0.00
0.00
2.05
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.76
0.00
0.00
0.00
0.00
1.26
0.00
0.00
0.00
0.57
0.00
0.00
0.00
1.05
0.00
0.00
0.00
0.00
0.00
0.00
0.62
0.00
0.00
0.00
0.00
0.00
61.92
0.00
0.00
0.00
22.47
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

5.00
0.00
0.00
4.41
0.00
0.00
0.00
0.00
0.00
0.00
1.38
0.00
0.00
0.00
0.00
0.00
0.00
1.05
2.05
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.76
0.77
0.00
0.00
0.00
0.00
0.00
0.00
1.16
0.00
0.00
0.00
0.00
1.06
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

1.01
0.00
0.00
7.05
0.00
0.00
0.00
2.27
0.00
0.00
1.36
0.00
1.31
0.61
0.00
0.00
0.00
1.07
2.05
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.51
0.76
1.39
0.00
1.30
0.00
0.63
0.00
0.00
0.00
1.16
0.00
0.00
1.05
0.00
0.96
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
22.47
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

30.15
1.92
1.94
5.29
4.25
1.59
4.57
4.55
1.50
1.53
4.23
3.57
6.76
2.39
1.16
1.12
2.16
3.12
4.10
4.09
0.98
0.95
1.90
0.93
0.84
0.80
3.09
2.23
2.12
0.64
3.17
1.90
0.62
1.21
1.75
1.13
0.57
1.13
0.55
2.64
2.09
0.51
0.00
0.00
0.00
0.00
0.61
1.47
0.00
0.00
0.00
0.00
101.78
0.00
0.00
0.00
22.47
0.00
0.93
0.00
1.97
0.00
4.19
0.00
0.00
0.00

11.90
0.00
2.06
46.74
4.18
0.87
0.00
12.93
4.51
3.63
19.28
2.18
0.68
3.70
4.06
1.18
1.64
8.30
64.39
5.41
0.00
1.01
0.00
2.73
1.79
4.83
9.02
5.60
10.03
0.00
8.59
0.68
3.20
2.44
5.14
2.93
2.93
1.71
2.74
7.07
2.08
1.79
0.00
0.00
1.82
0.00
0.00
5.67
0.00
0.00
0.00
0.00
101.50
0.00
0.00
24.81
257.18
3.73
1.00
3.27
2.13
0.00
0.00
0.00
0.00
2.97

2
1
1
2
2
2
1
2
1
1
1
2
1
2
1
1
2
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
3.27
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.66
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
3.27
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
7.99
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.96
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
3.22
0.00
0.00
0.00
1.07
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
10.91
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
3.08
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
7.09
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.72
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.56
0.00
0.00
0.00
0.00
0.00
0.00
2.54
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
9.77
0.00
0.00
0.00
1.05
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
10.94
1.66
0.00
0.00
7.97
0.00
0.00
0.00
0.00
3.09
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.96
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.57
0.00
0.00
0.00
0.00
0.00
0.00
2.55
0.00
0.00
31.21
0.00
0.00
0.00
0.00
0.00
1.13
0.00
0.00
0.00
0.00
1.55
0.00
0.77
0.00
0.00
0.00
0.00
1.70
0.00
1.51
0.00
0.00
0.00
0.00
1.89
0.00
0.00
0.00
0.00
0.00
0.71
3.06
0.00
0.00
0.00
2.57
0.00
0.00
0.00
0.96
0.00
0.00
2.17
2.13
0.00
0.00
0.00
0.00
0.00

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0.00
0.00
0.00
0.00
10.99
0.00
0.00
1.93
0.00
0.00
0.00
1.85
0.71
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
9.52
3.93
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.93
0.00
0.00
0.00
0.00
1.15
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
3.04
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
10.99
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.15
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.86
0.00
0.00
0.00
0.93
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.05
0.00
0.00
0.00
1.23
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
2.54
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.92
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.09
0.00
0.74
0.00
0.00
0.76
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.97
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
10.99
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.80
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
4.06
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
4.37
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.83
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
21.98
0.00
0.00
2.95
0.00
0.00
0.00
3.08
0.73
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
9.52
3.93
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.92
0.00
0.00
0.00
0.00
2.30
0.00
0.00
2.54
0.00
0.00
0.00
0.00
0.00
0.00
3.05
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.86
0.00
0.00
0.00
1.88
0.00
0.00

0.00
0.00
0.00
4.26
64.35
0.00
0.00
2.52
0.00
0.68
0.00
2.55
3.42
0.00
0.00
0.00
2.20
0.00
0.00
0.00
0.00
9.62
5.90
0.00
12.01
0.00
0.00
1.51
0.00
0.57
0.00
1.02
3.78
0.00
0.00
0.00
0.00
11.51
4.60
0.00
0.00
0.00
0.00
0.00
3.62
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.93
0.00
0.00
0.00
0.00
0.00
0.00
5.76
3.28
0.00
0.00
1.81
0.00
0.00

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
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0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.49
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
5.07
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.59
0.00
0.00
0.49
0.00
0.00
0.00
0.00
0.00
0.00
1.71
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.96
0.00
0.00
0.00
0.00
0.00
0.00
0.00
6.03
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
22.42
0.00
0.76

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.08
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.56
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
10.89
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
4.63
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
1.01
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
1.07
0.54
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.97
0.00
0.00
0.00
0.00
0.00
0.00
0.00
6.08
0.00
0.00
10.89
0.00
0.00
0.00
0.00
0.00
0.00
22.36
0.00
0.76

5.27
1.08
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
2.20
0.00
8.68
1.27
5.24
0.00
0.00
0.00
0.00
17.71
0.00
0.00
0.00
0.00
7.83
0.00
0.00
1.11
0.00
22.93
1.60
0.00

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

Beneficirios
Ms
Apr-11
6,044,623
183
107
143
1,485
510
516
1,712
4,782
1,458
1,583
1,719
2,675
1,120
3,376
1,149
9,253
1,460
8,858
11,820
1,479
6,579
1,675
5,045
1,706
7,047
3,607
1,854
11,333
1,970
2,101
17,266
2,176
13,219
17,808
16,041
11,825
15,080
2,667
2,786
6,159
6,468
13,147
3,298
10,523
3,897
4,071
16,386
4,331
9,151
19,680
5,045
10,142

Mar-11

Feb-11

Jan-11

Dec-10

Nov-10

10,312
5,223
5,271
11,342
11,865
12,769
6,555
13,171
6,654
6,665
7,043
14,148
7,341
16,842
8,786
9,047
18,500
9,689
9,750
19,711
10,282
10,495
10,696
10,721
12,020
12,426
12,545
13,531
14,108
15,753
15,932
15,984
16,635
16,646
17,030
17,771
17,859
17,917
18,226
18,927
19,060
19,186
642
182
9,557
19,147
16,470
6,750
529
5,673
15,188
3,243
267
206
9,226
403
445
5,501
10,087
12,066
5,171
12,586
2,381
14,956
1,127
3,064

3,350
14,010
10,750
9,735
16,733
3,392
17,799
998
1,049
1,638
4,258
2,517
3,369
3,950
1,391
4,133
3,059
1,057
1,993
2,338
19,271
11,227
9,678
935
8,069
10,534
476
6,536
1,701
12,648
5,549
2,438
1,714
1,139
5,833
860
6,430
936
9,770
911
6,035
11,005
13,556
1,256
7,362
3,858
5,785
13,704
6,469
5,621
1,229
5,477
7,906
1,837
3,268
2,034
10,398
1,624
1,543
4,512
4,332
296
388
9,418
1,072
19,730

428
6,419
4,442
7,981
910
341
185
10,875
885
13,213
1,952
16,208
14,328
2,004
117
16,229
4,790
6,655
246
2,131
429
1,050
5,088
5,265
2,418
5,343
12,837
6,075
6,385
17,324
1,839
9,831
5,205
4,467
16,678
1,709
8,815
8,691
2,290
418
3,943
739
2,088
4,069
2,236
3,959
10,793
3,288
2,032
11,114
1,189
2,901
12,335
567
516
18,855
1,468
5,007
3,573
5,320
3,062
2,433
4,745
10,350
315
4,893

10,062
3,507
3,770
728
1,612
8,559
673
1,930
4,512
4,154
956
5,766
391
1,612
5,126
1,669
4,710
13,289
10,315
959
155
4,159
5,527
1,498
2,484
3,010
14,939
2,992
3,991
13,715
3,662
14,673
370
2,704
2,012
15,779
1,028
5,340
1,487
5,305
4,630
8,185
16,542
841
2,798
3,015
2,987
5,431
3,437
722
437
3,871
2,871
19,096
9,685
9,124
1,584
4,732
16,452
2,055
1,483
959
1,760
1,040
896
6,139

1,891
8,580
223
2,963
6,498
6,179
1,989
16,099
14,798
13,086
1,348
10,558
1,016
295
6,604
16,512
5,541
1,154
1,090
103
2,381
15,370
2,920
192
2,041
671
1,488
179
8,028
5,043
5,854
6,475
2,255
4,588
4,557
3,812
8,605
1,474
5,030
6,930
10,651
646
14,325
585
19,967
5,715
7,392
19,497
2,377
670
9,833
5,286
12,490
6,300
2,925
16,735
828
1,444
624
15,911
1,598
148
2,380
120
1,650
2,800

303
4,379
12,893
1,761
133
8,466
3,971
4,556
1,517
5,890
2,217
8,581
527
14,803
2,192
747
537
7,524
2,471
5,406
5,608
2,796
815
881
235
2,798
343
614
522
499
201
583
12,077
1,916
3,003
18,952
3,731
8,478
841
1,045
2,819
2,536
1,441
7,557
664
6,445
10,767
1,549
4,107
19,190
14,121
4,956
4,794
1,381
1,393
11,391
17,717
4,395
14,188
8,345
5,855
12,173
14,561
285
7,649
18,205

609
8,581
15,863
17,789
3,585
2,170
19,877
375
1,211
1,701
5,401
12,168
1,627
18,460
1,220
1,280
5,796
890
819
6,926
6,812
910
3,590
15,657
579
915
6,954
4,066
3,559
3,023
12,089
2,049
1,166
3,923
3,408
2,052
5,964
3,048
7,196
3,000
2,395
3,361
5,139
3,693
1,597
1,719
139
4,045
674
2,772
1,002
4,379
1,454
5,327
1,410
3,635
1,292
1,887
113
1,597
5,264
4,149
1,897
3,067
535
9,205

404
321
105
3,133
4,597
2,151
10,194
6,542
1,183
2,978
3,730
4,208
10,756
16,648
351
283
1,724
785
1,260
11,819
803
1,520
263
2,430
12,806
3,680
11,804
4,075
12,979
5,289
2,718
5,704
149
996
4,770
4,466
6,877
16,205
1,191
811
4,249
6,248
628
9,932
857
12,971
1,675
6,371
1,848
314
340
6,491
2,165
642
3,186
1,068
2,421
6,610
8,629
10,536
1,438
11,261
964
922
12,282
1,979

900
3,631
13,352
238
2,481
1,703
163
7,215
116
18,795
452
19,663
1,653
1,175
646
312
1,169
2,296
8,759
126
11,841
8,065
6,551
1,611
1,982
300
15,974
244
2,976
2,559
4,122
1,502
2,118
10,845
15,904
2,832
4,201
2,918
1,832
6,616
253
12,981
2,828
17,274
13,653
3,556
163
9,494
3,796
9,002
1,166
10,689
2,063
4,741
9,269
1,567
7,740
998
8,827
1,550
12,046
506
3,155
7,816
2,881
1,430

8,031
1,142
101
3,016
5,117
13,572
2,756
210
439
11,413
371
1,721
407
2,156
2,124
3,659
17,032
6,986
932
1,961
7,469
1,074
445
4,888
3,161
1,890
2,852
1,161
2,508
7,458
4,565
7,516
237
4,961
153
2,648
8,957
1,876
235
7,231
4,186
10,554
106
5,587
14,792
315
2,385
2,967
3,259
6,946
1,340
1,296
12,407
2,912
6,113
13,825
448
2,463
8,964
14,690
6,057
4,854
11,559
4,272
2,027
5,871

12,315
3,277
9,231
19,977
12,298
3,588
4,899
11,864
3,505
9,436
7,150
15,116
16,549
17,468
19,829
7,014
16,971
12,571
4,973
629
2,439
6,568
6,139
11,613
10,475
380
975
5,565
13,704
6,775
5,559
11,605
19,834
7,137
17,437
6,975
16,233
8,077
16,865
10,311
3,963
11,842
13,370
13,114
16,745
2,421
3,904
7,302
7,355
15,727
6,648
12,504
7,422
1,751
5,485
7,782
10,632
8,979
9,791
15,078
7,869
9,061
15,977
2,521
7,547
19,681

9,881
17,501
9,963
13,491
7,392
531
16,701
18,435
18,110
15,123
15,277
4,064
6,988
9,405
14,329
3,417
18,277
1,316
9,379
5,924
19,081
10,809
15,292
16,372
5,979
17,391
19,038
10,031
5,236
15,985
3,778
18,186
2,286
16,679
16,422
5,058
5,925
9,300
6,878
3,385
7,824
2,478
14,946
5,086
2,895
2,823
7,674
2,814
14,122
4,939
2,539
16,792
3,397
2,382
7,304
4,403
18,310
4,343
5,839
14,641
13,453
2,852
3,227
3,309
6,830
5,127

3,540
7,325
12,074
1,509
8,980
5,729
17,220
1,899
8,943
5,516
3,018
17,961
2,795
1,687
3,351
18,766
6,617
2,638
8,892
6,322
4,516
13,060
8,172
8,441
13,661
5,932
2,061
9,833
10,887
4,189
17,485
2,532
2,061
17,558
4,562
8,770
5,252
9,841
10,208
4,200
6,721
891
7,005
2,491
4,376
4,467
8,028
5,519
5,078
4,013
18,334
19,371
15,280
2,189
1,408
9,333
9,693
1,147
4,705
1,681
10,973
13,765
1,931
3,318
3,936
17,301

1,899
10,552
6,800
2,474
667
10,208
4,063
11,745
3,840
9,468
9,559
19,192
12,721
10,534
1,900
1,490
9,039
12,372
534
2,707
4,665
1,997
4,542
10,561
1,019
8,115
2,745
542
1,912
2,010
16,532
3,388
7,144
10,928
918
1,909
144
4,098
12,644
19,301
10,773
446
7,529
13,119