1) 2) 3)

Explain the importance of decision making; Differentiate kinds of decision Identify the key steps in decisionmaking

Decision is a choice between two or more options/alternatives Decision involves a commitment to action and the hardest step in achieving anything is making a true commitment Decisions are important because they have the power to trigger the process forming aspirations and goals into reality

a)

b)
c) d) e)

f)

Operational decision-concerned with the different functions of the organization, i.e marketing, production, finance etc Strategic decision-is concerned with the scope of the organizations activities Routine-ordinary decision on a wide range of issues Urgent intended for some problems that might cause serious consequences if not dealt urgently Problematic when difficulty emerged and there is no obvious solution. Experts from the outside the team may be called to give advice Consultative-involves those who are affected by the results of the decision

Setting objectives 2. Collecting information 3. Identifying alternative skills 4. Evaluating options 5. Selecting the best option Factors which help Decision Making
1.
a)

b)
c) d)

e)
f) g)

Clear goal Clear understanding of who has responsibility for the decision Good means of stimulating and sharing ideas Effective leadership and structures to deal with the size of the group Effective way of testing different suggestions offered Commitment of the leader to genuine group involvement Agreement beforehand on what procedures will be most appropriate