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TESA is a lock manufacturer based in Spain that has been in business for over 50 years. TESA has 7 worldwide manufacturing plants and is part of the Newman Tonks Group, a British conglomerate of over 60 security related companies. Newman Tonks has over 4,000 employees and annual sales of over $500 million. You may have some Newman Tonks lock hardware in your hotel, such as Falcon Locks or Monarch exit devices.
HT20i Users Manual 3. FEATURES OF THE HT24 LOCK 3.1. Automatic Code Change
The most important feature of the TESA electronic lock is that it changes its code automatically for each new guest that checks into the room. Each NEW guest card that is presented to a lock will automatically void the previous guest card. In a similar manner, the lock will also accept a new master card. Any new master card presented to the lock will automatically void the previous master card. For example, if the first floor master card is lost, all that is required is for management to create a NEW first floor master card and insert it in all the locks on the first floor.
HT20i Users Manual 4. THE TESA MAGNETIC STRIPE KEY CARD 4.1. General Description
The TESA keycard is a standard "low coercivity", "ABA" magnetic stripe keycard. Replacement cards may be purchased directly from Tesa Entry Systems International or any other vendor who can guarantee ABA compatibility. The card is reusable. When it is re-encoded with new room information, the previous information is destroyed, much like taping over an old movie on a video tape. If the card becomes dirty, scratched or cracked, you must discard it. Dirty cards can contaminate the read heads in the locks requiring that they be cleaned. Scratched cards may not operate reliably. Cracked cards may break off inside the lock causing inconvenience to your guest.
4.2.
Types of Cards
There are three types of cards used in the TESA system: guest cards, staff cards, and special purpose cards. A guest card is simply a card that opens a single guestroom. A staff card is a master card that opens more than one guestroom. For example, the GRAND MASTER card will open ALL locks in a hotel. The FLOOR MASTER 1 (FM1) card will open the locks on the first floor. Special purpose cards are: Programming Cards, Spare Cards, Blocking Cards, Canceling Cards, and Diagnosis Cards.
FRONT
BACK
5.1. Batteries
The PP uses 4 AA batteries, which are expected to provide about 50 hours of use. If the display is not visible, the batteries must be replaced.
1
INITIALIZE Door 101
HT20i Users Manual 5.4. Function keys on the PP 5.4.1. ON/CLR (red)
This button turns the PP on. It also is used to clear or abort an operation and return to the menu.
5.4.2. OFF
This button turns the PP off. The PP will turn itself off after about 30 seconds of inactivity.
5.4.3. MENU
This button selects the various menu choices. Each time you press the MENU button it will advance to show you the next menu choice.
5.4.4. TX (green)
The TX button is the "transmit" or "GO" button. It is used to start the communication with the lock once the correct menu selection has been made.
Update will also notify a lock if a master card has been changed. To update the information in a lock, you must first download the data from the console to the PP. See the section on LOAD PP (page 33) for instructions. After the PP is loaded with data, go to the door in question and follow these steps: 1. 2. 3. 4. Plug the PP into the lock Turn on the PP (red button) Press the MENU button until UPDATE appears. Press the UP or DOWN arrow key to select the desired room. (see note) Press the green TX button. Unplug the PP when it is finished.
5. 6.
2. Turn the PP on and select READ OPENINGS by pressing the MENU button. 3. 4. 5. Press the green TX button. Unplug the PP and take it to the front desk console. Refer to the section on LOCK REPORT to print this report (page 55).
NOTE: You may read the openings of more than one lock. You will be allowed to select which lock openings to print at the front desk console.
1.1.2. Test
The TEST function will test most functions of the lock, including the batteries, the electronics, and the handle switches. It will also indicate the reason a card was rejected in a lock. A good time to test each lock is during the time change that occurs twice each year, since you are at the door with the PP.
4. Press TX again and operate the outside handle, the deadbolt, and insert a card. For each of these operations you should see a message that indicates that the lock passed the test. If you do NOT see a message for any of these operations, the lock needs to be repaired. 5. press 6. If your lock has a keyboard, press the buttons. The character you should be displayed. Next, you will see MAN. DATE and the manufacture date of the lock. Disconnect the PP. Insert the Diagnosis Card. You should see a green light. Go to the door. It is a good idea to use the Diagnosis Card during this test. You will need a card anyway to perform the card switch test and the Card can be used for this purpose. The TEST function may also be used to indicate why a card was rejected by the lock. Simply connect the PP to the lock, select the TEST function, and insert the card in the lock. The PP will display reason the card was rejected.
This lock is now initialized. Make a guest card for the lock and test it. Also, be sure to test the master card(s).
If an "Open Code" password was requested when the PP was downloaded, you will see the message "Access Code:" on the screen. Press the UP arrow to find the first digit of the code and then press TX. Press the UP arrow again to find the second digit and press TX. Repeat this procedure for digits 3 and 4. 4. Press the green TX button. The PP will display and the lock should open. "Transmitting"
Just like an "E" key, the OPEN function will unlock a door that is locked with the deadbolt. For this reason the PP should be secured when not in use. If you cannot secure the PP, remove and reinstall one battery after each use. This will require that you connect the PP to the console and use the LOAD PP function prior to performing the 3 steps above.
HT20i Users Manual 2.2. Functions of the keys on the HT20i Console
NOTE: You must sign onto the system by entering your password before the buttons described in this section become functional.
2.2.3. READ
A shortcut key to read any card in the system.
2.2.4. EXIT
Used to end a process and reset the display to accept a password for the next function.
2.2.9. F1
will In the special "RENT TO OWN" (RTO) leased version of the system, this button show you how many days of operation are left in the system, and open the system to accept a new payment code.
2.2.10. UP ARROW
Used to scroll UP through a list of choices, such as the menu choices, or a selection of master cards.
NEW GUEST
COPY GUEST
READ
EXIT
1 4 7
F1
2 5 8 0
3 6 9
MENU
CLR
ENT
TESA
Hold the card in your hand so that you can read it and the arrow points into the reader. When the display shows INSERT CARD, insert the the card into the encoder slot on the top of the console. If this is done correctly, the magnetic strip on the card will face away from you and will be on your left. Insert the card completely into the slot in one smooth motion. When you see the message WITHDRAW CARD, do so and the card is encoded. You then have the option of encoding additional cards at this time, by pressing ENT to each message to confirm that you wish to do this. Follow the same procedure for each card you wish to encode. Press EXIT to end the process. NOTE: Some hotels require a special authorization for some amenities such as the optional use of a room safe, elevator, concierge level, or pool. If your hotel requires this feature, you will be prompted for each type of special privilege prior to being instructed to insert the card to be encoded. Press ENT to confirm each authorization or CLR to say no. For every authorization you select, the first letter of that authorization will appear below the expiration date on the screen. A card encoded for use of the safe and the pool will display the letters SP beneath the expiration date.
ENTER PASSWORD: __
Your password consists of 4 numbers, for example "1111". Enter your password just as you would dial a telephone. 2. 3. Press ENT. The screen displays "New Guest"
NEW GUEST __
5. The display will read "101 #1 N:1". (Your display may be different. See NOTES.)
101 = This is for room 101 #1 = This is the first card for this guest N: 1 = How many Nights will this guest stay? 6. Enter the number of nights that this guest will stay. We entered 3 in this example:
NOTES:
Room Occupied Warning Your system may warn you if it thinks there is a valid card still outstanding for a room. In this case you will see the message "STILL ACTIVE". At this point you MUST check your internal systems to be sure that the room is not occupied. If you fail to do this, and the room is occupied, the new guest card will void the existing guest card and the first occupant of the room will be locked out. Once you have determined that the room is vacant, press the ENT key to bypass the warning and make the card. Otherwise press the red CLR button to quit and try another room. Same Day Checkout You can make a card expire on the same day it was issued by entering 0 as the number of nights. This is useful for short term check ins that occur after midnight.
To make a COPY of a guest card, perform these steps: 1. 2. 3. Enter your password and press ENT. Press the COPY GUEST button. The display will read "COPY GUEST".
COPY GUEST __
4. 5.
Enter the room number. The display will show the next copy number and the expiration date of the original card.
6.
If this property offers optional authorizations, such as the use of a room safe, you will next be prompted to authorize its use, as follows:
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3.
4.
Enter the room number. The display will change as shown below. The "@1" symbol indicates that this is the first One Shot card made for this room for the current valid guest card. For each new guest in a room, you can only make 4 One Shot cards.
This display means that the card is for room 101, it is the original #1 card a copy) it expires on January 16, and has authorization to use the Safe Pool. Insert another card to read it. Press the EXIT key to quit, the MENU key to select another option, or insert another card as prompted to continue the function.
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3.
ISSUE MASTERS EK ?
5.
6. new
Change the expiration date for the master by typing over the date with the date. Each time you enter a digit, the cursor will advance. Pressing the green ENT key will advance over a digit without changing it.
NOTE: To make a master card that will be good for one year, enter yesterday's date. Since the date displayed is tomorrow, you must subtract 2 days from the display. In our example, since the display is 01/16, today must be 01/15, so we would encode the master card for 01/14 if we wanted it to operate for one year. 7. 8. Insert and withdraw the card as prompted to encode the master. Record the user's name, the name of the master (i.e. GM), the copy number, and the date issued in your log book.
3.
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4. Use the arrows to scroll to the proper choice and press then see the following display:
2. Press MENU and scroll with the down arrow until you CHANGE MASTERS as in this display.
>CHANGE MASTERS
<
3. 4.
Press the ENT key. Press the down arrow to select the master that you wish to change.
6. new
Change the expiration date for the master by typing over the date with the date. Each time you enter a digit, the cursor will advance. Pressing the changing it. To make a master card that will be good for one year, enter yesterday's date. Since the date displayed is tomorrow, you must subtract 2 days from the display. In our example, since the display is 01/16, today must be 01/15, so would encode the master card for 01/14 if we wanted it to operate for one year. Insert and remove the new card to encode the card. You will then see the following:
we
7.
9.
>PROGRAM CARD
<
3.
6.
7.
>SPARE CARDS
<
3.
>CANCELING CARD
<
3.
6.
7.
>BLOCKING CARD
<
3.
6.
7.
>DIAGNOSIS CARD
<
3.
>TIME SETTING
<
3.
Press the ENT key. The display will change to resemble the following:
The date is expressed in the following format: YYMMDD. The time is in military time. For example, 3:00 pm is 15:00:00. 4. 5. Press ENT to start changing or EXIT to quit. Use digits to type over the date and time as required to change it.
To change the password for any user, perform the following steps: 1. 2. 3. Enter your password. Press the MENU button. Press the down arrow you see PASSWORDS highlighted, as in this display:
> PASSWORDS
<
4.
Press the ENT key. The display will change to resemble the following:
6.
8. NOTE:
4.
Press the ENT key. The display will change to resemble the following:
6.
Press the ENT key to select ALL operators, OR press the CLR key and then the down arrow key to enter a specific operator number. If you select a specific operator number, the display will change to:
Type in the number of the operator you wish to report. When you have selected the operator, the display will change to the following:
7.
Press the ENT key to select all the cards made. This includes any guest room cards or master cards. If you wish to see a report for only a particular guest card, or a particular master card, press CLR key. The display will change to:
Enter a valid room number and press ENT. The printer will generate the report. If you pressed 1 then you must use the down arrow key to scroll through the list of master cards until you see the one that you wish to report against. Press the ENT key and the printer will generate the report.
This report was generated for all operators, for room 101. It shows that operator 01 made 2 cards for room 101 at 09:56 AM. NOTE: You will need to use BOTH the Lock Report and the Audit Report to identify WHO made a card to a room at the time of a suspected incident. For example, a guest complains of a loss. You must read the lock and print the Lock Report to discover what card was used to enter the room. If the suspected card is a guest card, print an Audit Report for that room, for the day in question, to discover the operator who made the card. If the suspected card is a master card, the lock report will identify the card user.
The screen will briefly display "Transmitting" and then it will change to resemble the following:
< <
In this example this lock: 1. was unlocked with the PP. 2. was opened with the GM card belonging to employee #01. 3. had the GM master changed and then opened by employee #04. 4. was blocked and then unblocked a day later. 5. was opened with a new guest card, copy #01. 6. had the guest card canceled with a Canceling Card. The special symbols at the bottom of the report indicate the use of special cards in the lock. @ = a ONE SHOT CARD was used. >= A BLOCKING CARD was used to block the lock. . = A BLOCKING CARD was used to unblock the lock. * = A SPARE CARD was used to unlock the room ? = An UNKNOWN CARD was used. (This should NEVER happen. If it does, call TESA.) % = Communication with the PP. ---NEW CARD: = A NEW master card was used, thus voiding the previous master in this lock.
Figure 1.
Figure 2: CA22 Control Unit 1 2 3 4 6 7 8 9 10 11 12 13 Connector CN1: Connection to the reader. Connect a 4 wire cable from the PP + - and D connectors to the matching connectors in the reader. The maximum distance between the control unit and the reader is 5 meters (approximately 16 feet). Connector CN2: Exit button connection. The open door detector functions are not available yet. Connector CN3: Power supply. 12 - 24 Volts AC or DC Connector CN4: Relay contacts. Common (C), normally opened (NO) and normally closed (NC). Relay Power LED Clear Button CLR LED Relay LED Readers communications indicator Input indicator Mounting holes
Wiring
Programming If the offline reader has been previously programmed for another door, its data must be deleted by pressing and holding the <CLR> button (8) for about 3 - 5 seconds, until the CLR LED (9) lights. 4. MAINTENANCE For a proper operation of the units read head, clean it every three months with a cleaning card. Also, if you experience delayed red lights or erratic reading, cleaning the head usually restores normal operation.
1A
1B
1C
2 3
1 = Card Reader 1A = Green LIght 1B = Red Light 1C = Card Slot 2 = Internal Mechanism 3 = Card Read Head 4 = Electrical Connections
HT20i Users Manual 1. LOCK REMOVAL AND SERVICE 1.1. How to Return a Lock for Repairs.
Tesa Entry Systems provides depot repair services only. The property is responsible for all labor to remove and replace defective locks. Tesa will repair a lock the same day it is received and return it to you using the same method you used to ship the lock. If the repairs are urgent, ship the lock to us using a traceable express "next day" service. We will ship the repaired lock back to you using the same next day service.
WARNING: Never ship anything to Tesa for repair without obtaining an RMA number from customer service. If the product is to be repaired using our "same day" repair service, this RMA number must contain the letter "S". (for example JS). Please enclose a note explaining the problem, and be sure to include your property name, address, and phone number. 1.2. Lock Removal
The lock may not need to be removed. Refer to the Common Questions section to determine the problem before removing the lock. To remove a lock, you will need a T10 TORX driver, a Phillips screwdriver, and a small flat blade screwdriver: 1. 2. 3. 4. 5. 6. Using the T10 TORX driver, remove the handle and thumbturn screws, and remove the inside handle and thumbturn. Using the flat blade screwdriver, gently pry off the escutcheon cover. Remove the 6 Phillips screws. Gently remove the inside escutcheon. Gently pull the outside of the lock from the door. Unplug the wire.
On rare occasions, it is necessary to drill a lock, if there has been a major failure of the internal electronics. To drill a lock you will need an electric drill, a 1/4" diameter drill bit, a small pointed probe (like an ice pick), a pair of pliers (like Channel locks), and a flashlight.
To drill a lock, perform the following steps: 1. Measure 2 1/4 inches from the tip of the drill bit and wrap a piece of tape around the bit at this point. This is to serve as a depth gauge so you don't drill too far. Turn the outside handle, remove the TORX screw, and remove the handle. Insert the drill bit into the handle shaft. Center the bit and drill in until your tape mark lines up with the handle shaft. Stop drilling if you feel the bit break through. Remove the drill. Insert your probe into the hole and lift up with the point. Turn the handle shaft with a pair of pliers. The door should open.
2. 3. 4. 5.
2
6
14 11
7 11
14
12 8
13
10
Rear View Side View Front View Privacy Connector Lock Reset
1-800-248-6189
All other departments may be reached at 1-800-749-2983.
If your original warranty period has expired, you will be billed for technical services. If your emergency results in the immediate shipping of a front
desk system which requires assembly or programming, you will be billed a minimum charge of $650.00, plus shipping. Systems which require emergency shipping of material only will be billed at a minimum charge of $450.00, plus shipping. Tesa Entry Systems requests that written authorization, on corporate or property letterhead, be faxed to our offices prior to shipping any systems or materials.
Was a guest Canceling Card used in the lock? Read the openings of the lock to determine this. 14.2. A lock displays a flashing red and green light to a GUEST card.
This means that the deadbolt is thrown. If you know for a FACT that there is no one in the room, then it may be a malfunction of the deadbolt micro switch. Open the door with the PP or the GM card. Check the lock with the GUEST card again. If the problem persists remove the lock to see if the wire is pinched. If the wire is OK, then replace the lock case in the edge of the door. 14.3. A lock displays a flashing red and green light to a housekeeping card. This is not a problem. This is simply an indication to the housekeeper that the guest is still in the room. 14.4. A lock displays a flashing RED light. This means the lock was BLOCKED with the Blocking Card. Use the Blocking Card again to unblock the room.
FAIR WARNING!
This system is very secure. There is absolutely NOTHING anyone can do for you if you let your payments lapse, except to offer sympathy. 15.2. Do I have RTO?
Press the F1 key on the console. If you see a display similar to RTO. this one, then your system is
96/02/01 #01 __
(29)
In fact, it will be quite persistent and very annoying. This is for your protection. This behavior is designed to get your attention and remind you that your entire lock system is about to stop working. When this happens, you will no longer be able to rent rooms to your guests.
STAFF CARD HOLDERS PERMANENT LOG STAFF NAME CARD NAME COPY NUMBR DATE ISSUED DATE RET. RECVD BY ISSUED BY
REV 02/94
STAFF CARD HOLDERS DAILY SIGN OUT SHEET STAFF NAME CARD ID OUT DATE TIME STAFF INIT. IN DATE TIME STAFF INIT. ISSUED BY ?
REV 02/94
SYSTEM USER'S LOG USER NAME USER NUM DATE PASSWORD LEVEL 1 2 3 (Optional) ISSUED BY
REV 02/94
CHANGED MASTERS LOG CARD NAME DATE REASON WHO CHANGED IT? WHO UPDATED LOCKS?
REV 02/94
TABLE OF CONTENTS
INTRODUCTION ................................................................................................................................... 2 BENEFITS OF THE TESA ELECTRONIC GUEST ROOM LOCK. ........................................................ 2 FEATURES OF THE HT24 LOCK ......................................................................................................... 3
Automatic Code Change ...................................................................................................................................................................... 3 Battery Operation ................................................................................................................................................................................ 3 Audit Trail............................................................................................................................................................................................ 3 Real Time Clock ................................................................................................................................................................................... 3 Panic Operation.................................................................................................................................................................................... 4
General Description ........................................................................................................................................................................... 17 Functions of the keys on the HT20I Console ..................................................................................................................................... 18 NEW GUEST key........................................................................................................................................................................... 18 COPY GUEST key.......................................................................................................................................................................... 18 READ ............................................................................................................................................................................................. 18 EXIT key ........................................................................................................................................................................................ 18 Number keys ................................................................................................................................................................................... 18 CLR key.......................................................................................................................................................................................... 18 MENU key...................................................................................................................................................................................... 18 ENT key.......................................................................................................................................................................................... 19 F1 key ............................................................................................................................................................................................. 19 UP arrow key .................................................................................................................................................................................. 19 DOWN arrow key ........................................................................................................................................................................... 19
SYSTEM OPERATION........................................................................................................................ 21
Keeping proper records. .................................................................................................................................................................... 21 Staff Card Holders form:.................................................................................................................................................................. 21 Changed Master Card form:............................................................................................................................................................. 21 System Users form: ......................................................................................................................................................................... 21 How to encode a card:........................................................................................................................................................................ 22
Blocking Card..................................................................................................................................................................................... 44 Diagnosis Card ................................................................................................................................................................................... 46 Time Setting........................................................................................................................................................................................ 47 Passwords ........................................................................................................................................................................................... 49 Audit Report....................................................................................................................................................................................... 51 Who made a card to a room ............................................................................................................................................................. 51 Lock Report........................................................................................................................................................................................ 55
WALL READERS................................................................................................................................ 59
Wall Reader Technical Information. ................................................................................................................................................. 59
HOW TO CONTACT TECHNICAL SUPPORT..................................................................................... 66 COMMON QUESTIONS. ..................................................................................................................... 67 RENT TO OWN ................................................................................................................................... 69 STAFF CARDHOLDERS.................................................................................................................... 71 STAFF CARDHOLDERS.................................................................................................................... 72 SYSTEM USER'S LOG ...................................................................................................................... 73 CHANGED MASTERS LOG............................................................................................................... 74