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T E S A

HT20i HOTEL LOCKING SYSTEM


USERS MANUAL

1996 Tesa Entry Systems International, L.L.C.

HT20i Users Manual 1. INTRODUCTION 1.1. Who is TESA?

TESA is a lock manufacturer based in Spain that has been in business for over 50 years. TESA has 7 worldwide manufacturing plants and is part of the Newman Tonks Group, a British conglomerate of over 60 security related companies. Newman Tonks has over 4,000 employees and annual sales of over $500 million. You may have some Newman Tonks lock hardware in your hotel, such as Falcon Locks or Monarch exit devices.

1.2. Who is Entry Systems?


Entry Systems International is the largest independently owned company specializing in hotel security locks. Its principle employees, managers and owners have been selling, servicing and installing hotel locks for over 15 years.

2. BENEFITS OF THE TESA ELECTRONIC GUEST ROOM LOCK


Traditional metal key lock systems are vulnerable in a variety of ways. A guest may simply keep a key or have a copy made so that he can return to the room some time later. An experienced criminal may study several keys or look inside one of the key cylinders and decode the key system and create a grand master key. The TESA lock changes its code with each new guest that uses the room. A previous guest who keeps a card will not be able to open that room at a later date. Additionally, the room card will automatically expire in the lock on the date of departure of the guest. The lock records the last 100 times it was opened and registers the date, time and card that was used.

1996 Tesa Entry Systems International, L.L.C.


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HT20i Users Manual 3. FEATURES OF THE HT24 LOCK 3.1. Automatic Code Change
The most important feature of the TESA electronic lock is that it changes its code automatically for each new guest that checks into the room. Each NEW guest card that is presented to a lock will automatically void the previous guest card. In a similar manner, the lock will also accept a new master card. Any new master card presented to the lock will automatically void the previous master card. For example, if the first floor master card is lost, all that is required is for management to create a NEW first floor master card and insert it in all the locks on the first floor.

3.2. Battery Operation


The TESA HT24 lock is operated by 4 AA size Alkaline batteries or, in the case of extreme cold, 4 AA size Lithium batteries. These batteries are expected to last between 2 and 4 years, dependent on a number of factors. Factors that can shorten battery life are: A) the freshness of the batteries when they were purchased, B) use of the lock on a high traffic door, and C) extreme cold (outdoor installations). The lock is completely self contained. It is not connected to the front desk computer or the building power.

3.3. Audit Trail


The lock has a non-volatile memory. Non-volatile means that the lock will not lose its memory even if the batteries are removed. The lock stores the last 100 openings in its memory. A reading of this memory will show what card was used to open the lock and when the opening occurred.

3.4. Real Time Clock


The lock circuitry contains a "real time" clock. This means that the lock "knows" exactly what time of day it is and the date. This allows the lock to make a decision when a card is presented and to reject that card if the checkout date and time have already passed.

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HT20i Users Manual 3.5. Panic Operation


Various life safety codes, building codes, and the ADA, require that the door must be opened from the inside by simply operating the handle. Doing so will retract the deadbolt and latch in one motion.

1996 Tesa Entry Systems International, L.L.C.


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HT20i Users Manual 4. THE TESA MAGNETIC STRIPE KEY CARD 4.1. General Description

The TESA keycard is a standard "low coercivity", "ABA" magnetic stripe keycard. Replacement cards may be purchased directly from Tesa Entry Systems International or any other vendor who can guarantee ABA compatibility. The card is reusable. When it is re-encoded with new room information, the previous information is destroyed, much like taping over an old movie on a video tape. If the card becomes dirty, scratched or cracked, you must discard it. Dirty cards can contaminate the read heads in the locks requiring that they be cleaned. Scratched cards may not operate reliably. Cracked cards may break off inside the lock causing inconvenience to your guest.

4.2.

Types of Cards

There are three types of cards used in the TESA system: guest cards, staff cards, and special purpose cards. A guest card is simply a card that opens a single guestroom. A staff card is a master card that opens more than one guestroom. For example, the GRAND MASTER card will open ALL locks in a hotel. The FLOOR MASTER 1 (FM1) card will open the locks on the first floor. Special purpose cards are: Programming Cards, Spare Cards, Blocking Cards, Canceling Cards, and Diagnosis Cards.

4.2.1. Programming Card


This card is used in conjunction with a Spare Card to admit a guest to a room when the front desk is unable to encode cards. To do this, take a Programming Card and a Spare Card to the room. Insert the Programming Card and remove it. Both the red and green lights will go on. Immediately, insert the Spare

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Card. The red light will go out and the door will unlock. Give the Spare Card to the guest and return the Programming Card to the front desk. You can replace the Programming Card if it becomes lost, or make copies of it. (See page 38.)

4.2.2. Spare Card


This card is used in conjunction with the Programming Card to admit a guest to a room when the front desk is unable to encode cards. A Spare Card is identified by having a red logo on it. To admit a guest, take a Programming Card and a Spare Card to the room. Insert the Programming Card and remove it. Both the red and green lights will go on. Immediately, insert the Spare Card. The red light will go out and the door will unlock. Give the Spare Card to the guest and return the Programming Card to the front desk. WARNING: You must be sure to keep an adequate supply of Spare Cards on hand in case of an emergency. A good supply is twice the number of guest rooms that you have. When you issue a Spare Card to a guest, be sure to ask them to return it to the front desk so that you can reuse it.

4.2.3. Blocking Card


This card is used to block ANY card from operating the lock. It is commonly used to take a room out of service for an off season, or to seal a room after a criminal incident. A blocked room will not open to ANY card except a master card which has been encoded with this ability. This is usually the GM card for the property. To BLOCK a room, take the Blocking Card to the room and insert the card once. The red light will flash rapidly. The room is now blocked. Any attempt to use a card while the lock is blocked will cause the red light to flash rapidly. To UNBLOCK the room, simply insert the Blocking Card again. The green light will flash once indicating that the room is unblocked. (To create a Blocking Card see page 44.)

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HT20i Users Manual 4.2.4. Canceling Card


This card is used to immediately cancel the existing guest card. For example, if a guest is behind on his bill, you could use this card in his lock to force him to come to the front desk for assistance. Housekeeping may wish to use this card in a room that has been vacated and cleaned. In this way the guest, who may still be in the hotel, cannot return to the room. To CANCEL a guest card in a lock, take the Canceling Card to the room and insert it in the lock. Both the RED and GREEN lights will flash. The guest card is now canceled. If the guest tries to use his card he will see a red light. Make a new card for the guest to admit him to the room. (To create a Canceling Card, see page 42.)

4.2.5. Diagnosis Card


This card is used to test the batteries as well as the card reading function of a lock. This card is encoded with a low strength magnetic signal. If the lock can read this card, it should have no trouble reading any normal card. To use the Diagnosis Card, insert it into a lock. If the lock can read the card you will see one of the following: * Green Light * Green & Red Lights * Quick Red Light (To create a Diagnosis Card, see page 49.) Lock is okay Low Batteries Invalid Card

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HT20i Users Manual The TESA Magnetic Stripe Card

FRONT

BACK

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HT20i Users Manual 5. THE PORTABLE PROGRAMMER


The Portable Programmer (PP) is used to carry information between the lock and the front desk equipment. It can also be used to open a guest room and to test the operation of a lock. When the locks are first installed, the PP is used to initialize each lock to a particular room number, load its table of room codes, and set the internal clock. Since the PP can be used to unlock a door, it should be secured when not in use. If you are unable to secure the PP, remove and reinstall one battery after use. This will clear the memory and require that the PP be connected to the console before it can be used again. Connection to the console requires a management level password; therefore, proper security is maintained.

5.1. Batteries
The PP uses 4 AA batteries, which are expected to provide about 50 hours of use. If the display is not visible, the batteries must be replaced.

5.2. Connecting to the Lock


The PP is connected to the lock with the attached cable. On the bottom of the lock, to the right, you will see a hole (called a jack). Insert the end of the cable (the plug) into the jack. Before you connect the PP to the lock, however, you may first need to connect it to the console. This generally depends upon the operation you wish to perform. In fact, the PP may inform you if it needs to be connected to the console first. The reasons for this will become clear as you read further in this section.

5.3. Connecting to the Front Desk Console


The PP is connected to the front desk console with a 9 pin cable. Plug one end of the cable into the connector on the PP. Plug the other end of the cable into the connector on the rear of the console labelled PP RS 485. The connector will only go in one way. Refer to the sections "Load PP" (page 33) or "Lock Report" (page 55) for the next steps to follow.

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HT20i Users Manual The Portable Programmer.

1
INITIALIZE Door 101

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HT20i Users Manual 5.4. Function keys on the PP 5.4.1. ON/CLR (red)
This button turns the PP on. It also is used to clear or abort an operation and return to the menu.

5.4.2. OFF
This button turns the PP off. The PP will turn itself off after about 30 seconds of inactivity.

5.4.3. MENU
This button selects the various menu choices. Each time you press the MENU button it will advance to show you the next menu choice.

5.4.4. TX (green)
The TX button is the "transmit" or "GO" button. It is used to start the communication with the lock once the correct menu selection has been made.

5.4.5. UP & DOWN ARROWS


These buttons scroll through the options within a menu choice. For example, if you have used the MENU button to select the UPDATE menu, then the up and down arrow keys will allow you to select the proper door to be updated.

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HT20i Users Manual 5.5. Menu Choices 5.5.1. Update


Update is used to make the data in the lock match the data in the front desk console. You will update a lock for the following reasons: 1. 2. 3. 4. When daylight savings time changes. If you change the code of a Programming Card, a Canceling Card, or a Blocking Card. If a change is made to the locking plan. If the Console ever becomes damaged and is replaced. In this case, the PP recovers the active key codes from the locks and loads them into the replacement Console.

Update will also notify a lock if a master card has been changed. To update the information in a lock, you must first download the data from the console to the PP. See the section on LOAD PP (page 33) for instructions. After the PP is loaded with data, go to the door in question and follow these steps: 1. 2. 3. 4. Plug the PP into the lock Turn on the PP (red button) Press the MENU button until UPDATE appears. Press the UP or DOWN arrow key to select the desired room. (see note) Press the green TX button. Unplug the PP when it is finished.

5. 6.

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NOTE: While it is good procedure to select the proper room number with the arrow keys, you will find that you cannot update a lock to the wrong room number. The PP is intelligent in that it "knows" what lock it is plugged into and will only update THAT lock. You will also notice that if you have to update several locks, the room numbers disappear from the list in the PP as they are updated. This feature is particularly useful during a time change because you can quickly see if you have missed any locks when you intended to update ALL the locks on your property.

1.1.1. Read Openings


The lock contains an audit trail of the last 100 openings. To view this audit trail you must use the READ OPENINGS function of the PP. To read a lock, perform the following steps: 1. Go to the desired door and connect the PP.

2. Turn the PP on and select READ OPENINGS by pressing the MENU button. 3. 4. 5. Press the green TX button. Unplug the PP and take it to the front desk console. Refer to the section on LOCK REPORT to print this report (page 55).

NOTE: You may read the openings of more than one lock. You will be allowed to select which lock openings to print at the front desk console.

1.1.2. Test
The TEST function will test most functions of the lock, including the batteries, the electronics, and the handle switches. It will also indicate the reason a card was rejected in a lock. A good time to test each lock is during the time change that occurs twice each year, since you are at the door with the PP.

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To test each lock, follow these steps: 1. 2. this 3. test Connect the PP to the lock, turn it on and select TEST with the MENU button. Press the green TX button. This will show you the room number of lock, the lock type and version, the door number and will test the red and green lights. Press TX again, this will show the DATE and time in the lock and the batteries. You should see "Batteries ok". If not, replace the batteries.

4. Press TX again and operate the outside handle, the deadbolt, and insert a card. For each of these operations you should see a message that indicates that the lock passed the test. If you do NOT see a message for any of these operations, the lock needs to be repaired. 5. press 6. If your lock has a keyboard, press the buttons. The character you should be displayed. Next, you will see MAN. DATE and the manufacture date of the lock. Disconnect the PP. Insert the Diagnosis Card. You should see a green light. Go to the door. It is a good idea to use the Diagnosis Card during this test. You will need a card anyway to perform the card switch test and the Card can be used for this purpose. The TEST function may also be used to indicate why a card was rejected by the lock. Simply connect the PP to the lock, select the TEST function, and insert the card in the lock. The PP will display reason the card was rejected.

7. 8. next NOTE: Diagnosis NOTE: the

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HT20i Users Manual 1.1.3. Initialize


The INITIALIZE function is generally used the first time a lock is installed. It establishes the room number for the lock and loads all the lock data. You should only use this function if you have replaced a lock on a door. To initialize a lock, do the following: 1. the 2. 3. 4. 5. 6. Connect the PP to the console and use the LOAD PP function. See LOAD PP section in this manual (page 33). Go to the lock and connect the PP. Turn the PP ON and select INITIALIZE with the MENU button. Use the UP or DOWN arrow keys to select the room number. Be SURE to select the CORRECT room number. Press the green TX button. Disconnect the PP when it is finished.

This lock is now initialized. Make a guest card for the lock and test it. Also, be sure to test the master card(s).

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HT20i Users Manual 1.1.4. Open


The OPEN function can be used to unlock a door that won't respond to a guest card or any master cards. It will even open a door that has missing or dead batteries. To OPEN a door with the PP, do the following: 1. 2. 3. Connect the PP to the lock and turn it ON. Select OPEN by pressing the MENU button.

If an "Open Code" password was requested when the PP was downloaded, you will see the message "Access Code:" on the screen. Press the UP arrow to find the first digit of the code and then press TX. Press the UP arrow again to find the second digit and press TX. Repeat this procedure for digits 3 and 4. 4. Press the green TX button. The PP will display and the lock should open. "Transmitting"

Just like an "E" key, the OPEN function will unlock a door that is locked with the deadbolt. For this reason the PP should be secured when not in use. If you cannot secure the PP, remove and reinstall one battery after each use. This will require that you connect the PP to the console and use the LOAD PP function prior to performing the 3 steps above.

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HT20i Users Manual 2. FRONT DESK CONTROLLER 2.1. General Description


The Front Desk Controller is vital to the operation of the TESA lock system. Its primary function is to encode cards for the TESA locks. To do this, it must be able to remember how each lock is encoded, the current code for each lock, and how to calculate the next code for each lock. This is true for guest cards and master cards. The locking plan for your hotel has been loaded into the console by the factory. It is not possible to make any changes to the locking plan from the console. If you need to add rooms, or make any other changes, contact TESA for help. The Controller maintains in its memory a list of the last 4,000 transactions performed at the keyboard. This is available to the Manager in the form of a printed report. To print this report, you need the optional TESA printer. Do not attempt to use any other type of printer, as serious damage to the Console will occur. To communicate with a lock, the console must be connected to the PP. There is a 9 pin plug on the back of the unit for this purpose.

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HT20i Users Manual 2.2. Functions of the keys on the HT20i Console
NOTE: You must sign onto the system by entering your password before the buttons described in this section become functional.

2.2.1. NEW GUEST


A shortcut key used to quickly begin encoding a new guest key.

2.2.2. COPY GUEST


A shortcut key used to make a copy of a registered guests key.

2.2.3. READ
A shortcut key to read any card in the system.

2.2.4. EXIT
Used to end a process and reset the display to accept a password for the next function.

2.2.5. Number Keys


Used to enter your password and guest room numbers.

2.2.6. CLR (red) - CLEAR


Used to erase an entry, quit a function, or to answer NO to a choice on the screen.

2.2.7. MENU (white)


Used to enter scrolling menu mode, where menu selections are highlighted by using the arrow keys.

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HT20i Users Manual 2.2.8. ENT (green) - ENTER


Used to finish or complete an entry just like the ENTER key of a computer or to answer YES to a choice on the screen.

2.2.9. F1
will In the special "RENT TO OWN" (RTO) leased version of the system, this button show you how many days of operation are left in the system, and open the system to accept a new payment code.

2.2.10. UP ARROW
Used to scroll UP through a list of choices, such as the menu choices, or a selection of master cards.

2.2.11. DOWN ARROW


Used to scroll DOWN through a list of choices, such as the menu choices, or a selection of master cards.

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HT20i Users Manual

HT20I Front Desk Console

NEW GUEST

COPY GUEST

READ

EXIT

1 4 7
F1

2 5 8 0

3 6 9
MENU

CLR

ENT

TESA

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HT20i Users Manual 3. SYSTEM OPERATION 3.1. Keeping Proper Records


In the back of this manual you will find record keeping forms that should be used with this system. Remove the master copy of each of the forms and make some working copies. Please remember that accurate records are essential to the protection of your hotel.

3.1.1. Staff Card Holders form


This form is used to record the names of the master card holders, the number of each persons card, and the date it was issued.

3.1.2. Changed Master Card form


This form is used to record when a change was made to a master card. For example, if the GM card is lost and you change the code, you record the change on this form.

3.1.3. System Users form


This form is used to record the user number and name of each person authorized to use the front desk console. This includes front desk clerks and management.

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HT20i Users Manual 3.2. How to Encode a Card

Hold the card in your hand so that you can read it and the arrow points into the reader. When the display shows INSERT CARD, insert the the card into the encoder slot on the top of the console. If this is done correctly, the magnetic strip on the card will face away from you and will be on your left. Insert the card completely into the slot in one smooth motion. When you see the message WITHDRAW CARD, do so and the card is encoded. You then have the option of encoding additional cards at this time, by pressing ENT to each message to confirm that you wish to do this. Follow the same procedure for each card you wish to encode. Press EXIT to end the process. NOTE: Some hotels require a special authorization for some amenities such as the optional use of a room safe, elevator, concierge level, or pool. If your hotel requires this feature, you will be prompted for each type of special privilege prior to being instructed to insert the card to be encoded. Press ENT to confirm each authorization or CLR to say no. For every authorization you select, the first letter of that authorization will appear below the expiration date on the screen. A card encoded for use of the safe and the pool will display the letters SP beneath the expiration date.

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HT20i Users Manual 4. LEVEL 1 RECEPTION FUNCTIONS


This section will give detailed instructions on the functions available to a level one user (front desk clerk).

4.1. New Guest (check-in)


This function is used when a NEW GUEST is to be checked into a room. When the NEW card is used in the lock, the card of the previous guest will be canceled in the lock. To check in a new guest, perform the following steps: 1. Enter your private password

ENTER PASSWORD: __
Your password consists of 4 numbers, for example "1111". Enter your password just as you would dial a telephone. 2. 3. Press ENT. The screen displays "New Guest"

NEW GUEST __

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4. Enter a room number and press the ENT key.

NEW GUEST 101

5. The display will read "101 #1 N:1". (Your display may be different. See NOTES.)

NEW GUEST 101 #1 N: 1

101 = This is for room 101 #1 = This is the first card for this guest N: 1 = How many Nights will this guest stay? 6. Enter the number of nights that this guest will stay. We entered 3 in this example:

NEW GUEST 101 #1 N: 3_

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7. If this property offers optional authorizations, such as the use of a room safe, you will next be prompted to authorize its use, as follows:

NEW GUEST 101 #1 N: 3_ SAFE?


Press CLR to say no or ENT to authorize opening the safe. 8. The display will read "Insert Card" "101 #1 01/16". Your display will show something different from the "01/16". Instead it should show you the date of departure calculated from the number of nights that you entered. If the departure date is wrong, press the red CLR button and try again. The display will look as follows:

NEW GUEST 101 #1 01/16 S Insert Card


9. Insert and remove the new card when prompted You will then see the following display:

NEW GUEST 101 #2 01/16 Next Copy ?


10. If the guest requires a second card, press the green ENT key, answer the prompts for any optional authorizations, and insert and remove a second card as prompted. Repeat this process for each duplicate card desired.

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11. When you are finished making cards, press the EXIT button and the display reads "Enter Password".

NOTES:
Room Occupied Warning Your system may warn you if it thinks there is a valid card still outstanding for a room. In this case you will see the message "STILL ACTIVE". At this point you MUST check your internal systems to be sure that the room is not occupied. If you fail to do this, and the room is occupied, the new guest card will void the existing guest card and the first occupant of the room will be locked out. Once you have determined that the room is vacant, press the ENT key to bypass the warning and make the card. Otherwise press the red CLR button to quit and try another room. Same Day Checkout You can make a card expire on the same day it was issued by entering 0 as the number of nights. This is useful for short term check ins that occur after midnight.

4.2. Copy Guest card


This function is used to make a copy of an existing guest card. WARNING: Never make a copy of a card if you don't know where the original card is. If the guest needs another card because it is LOST, then make a NEW guest card, which will automatically cancel the lost card as soon as it is inserted into the lock.

To make a COPY of a guest card, perform these steps: 1. 2. 3. Enter your password and press ENT. Press the COPY GUEST button. The display will read "COPY GUEST".

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COPY GUEST __

4. 5.

Enter the room number. The display will show the next copy number and the expiration date of the original card.

COPY GUEST 101 #2 01/16

6.

If this property offers optional authorizations, such as the use of a room safe, you will next be prompted to authorize its use, as follows:

COPY GUEST 101 #1 N: 3_ SAFE?


Press CLR to say no or ENT to authorize opening the safe 7. Press ENT to continue and follow the prompts in inserting and withdrawing a new card to encode the copy. You will then see the following display:

COPY GUEST 101 #3 01/16 NEXT COPY ?


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8. Note that the console has automatically updated the next copy number to #3. Also, each copy can have its own authorizations. For example, the parents cards may allow access to the safe, but a duplicate for a child with them may omit this authorization. Press ENT to make another copy or EXIT to quit.

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HT20i Users Manual 4.3. One Shot Card


A One Shot card can be used in a room ONE TIME ONLY. It is commonly used when a potential guest wishes to preview a room, or when a delivery vendor needs to place something in a room. To make a One Shot card, perform the following steps: 1. 2. Enter your password and press ENT. Press the MENU key, then press the down arrow to highlight ONE SHOT.

> ONE SHOT CARD

<

3.

Press ENT, and you see this display:

ONE SHOT CARD __

4.

Enter the room number. The display will change as shown below. The "@1" symbol indicates that this is the first One Shot card made for this room for the current valid guest card. For each new guest in a room, you can only make 4 One Shot cards.

ONE SHOT CARD 101 @1 01/16 Insert Card


5. Insert and remove the card as prompted, to encode the One Shot card.
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HT20i Users Manual 4.4. Read Card


The READ CARD function is used to identify an unknown card, or to determine the reason that a card won't work in a lock. To read a card, perform the following steps: 1. 2. Enter your password and press ENT. Press the READ button and you will see this display:

READ CARD Insert Card


3. Insert and remove the card as prompted. The display will change to resemble this:

READ CARD 101 #1 01/16 SP

(not and the 4. 5.

This display means that the card is for room 101, it is the original #1 card a copy) it expires on January 16, and has authorization to use the Safe Pool. Insert another card to read it. Press the EXIT key to quit, the MENU key to select another option, or insert another card as prompted to continue the function.

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HT20i Users Manual 5. LEVEL 2 RECEPTION MANAGER FUNCTIONS


In addition to the Level 1 Reception functions, a Level 2 user can perform the following functions:

5.1. Issue Masters


This function adds additional users for a particular master card. For example, if you hire an additional employee and wish to give this employee a GM master card, you would use this function. HOWEVER, your particular system may have been designed so that only the highest level user can make master cards. If this is the case, the console will not display this option in your menu when you attempt to make a master. Generally speaking, the systems are set up to allow a Level 2 user to make FLOOR MASTERS, but not to make GRAND MASTERS. To make a master card for a new user, perform the following steps: 1. 2. Enter your password and press ENT. Press MENU and highlight ISSUE MASTERS using the arrow keys.

> ISSUE MASTERS

<

3.

Press ENT. The display will change to resemble this:

ISSUE MASTERS EK ?

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4. will Press the down arrow key to select the correct master and then press the green ENT key. If you are not authorized to make the chosen master, you see Not Authorized and can either select a different master or press EXIT to end the process or press MENU to select another option. The display will show the next copy number and the expiration date of the card. The expiration date defaults to one day.

5.

ISSUE MASTERS GM #1 01/16

6. new

Change the expiration date for the master by typing over the date with the date. Each time you enter a digit, the cursor will advance. Pressing the green ENT key will advance over a digit without changing it.

NOTE: To make a master card that will be good for one year, enter yesterday's date. Since the date displayed is tomorrow, you must subtract 2 days from the display. In our example, since the display is 01/16, today must be 01/15, so we would encode the master card for 01/14 if we wanted it to operate for one year. 7. 8. Insert and withdraw the card as prompted to encode the master. Record the user's name, the name of the master (i.e. GM), the copy number, and the date issued in your log book.

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HT20i Users Manual 5.2. Load PP


This function is used to transfer data from the front desk console to the Portable Programmer (PP). You must do this if the PP ever says "Connect to the Computer", or if you wish to update or initialize a lock. To LOAD the PP with data, perform the following steps: 1. 2. as Enter your password and press ENT. Press MENU and scroll down until you highlight LOAD PORT. PROG. in this display:

>LOAD PORT. PROG. <

3.

Press ENT. You will see this display:

>ONLY DOORS DATA ONLY SAFES DATA DOORS AND SAFES

<

4. Use the arrows to scroll to the proper choice and press then see the following display:

ENT. You will

LOAD PORT. PROG. Connect to PP


5. Connect the PP and turn it on by pressing the red ON button.

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6. An open Enter an "OPEN CODE" consisting of any 4 digits, then press ENT. OPEN CODE is a 4 digit password that must be entered on the PP before it will unlock a door. This will protect you if the PP is stolen, since the function works like a Grand Master or Emergency Key.

LOAD PORT. PROG. Open Code: __


7. The display on the console will say "P.P. Link and will transmit the data to the PP. The display on the PP will say "Computer Link". When done, the console will display End of comm. and will quit and go idle in a few seconds. The PP will turn off. At this point, the PP is ready to communicate with a lock. See the appropriate section under "The Portable Programmer" for help in Updating or Initializing a lock (pages 12 and 15).

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HT20i Users Manual 6. LEVEL 3 ADDITIONAL FUNCTIONS


In addition to the Level 1 and Level 2 functions, a Level 3 user can perform the following additional functions:

6.1. Change Masters


This function is used to "rekey" the property if a master card is lost. It completely replaces the lost master with a NEW master. As soon as the NEW master is used to open a lock it cancels the previous master. The change you make only affects that particular master. To change a master and make some replacement cards, perform the following steps: 1. Enter your password and press ENT. highlight

2. Press MENU and scroll with the down arrow until you CHANGE MASTERS as in this display.

>CHANGE MASTERS

<

3. 4.

Press the ENT key. Press the down arrow to select the master that you wish to change.

CHANGE MASTERS GM ? Select Master

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5. Press the ENT key. The display will show the next copy number and the expiration date of the card. The expiration date defaults to one day.

CHANGE MASTERS GM #1 01/16

6. new

Change the expiration date for the master by typing over the date with the date. Each time you enter a digit, the cursor will advance. Pressing the changing it. To make a master card that will be good for one year, enter yesterday's date. Since the date displayed is tomorrow, you must subtract 2 days from the display. In our example, since the display is 01/16, today must be 01/15, so would encode the master card for 01/14 if we wanted it to operate for one year. Insert and remove the new card to encode the card. You will then see the following:

we

7.

CHANGE MASTERS GM #2 01/16 Next Copy ?


8. Press the ENT key if you wish to make another copy. All copies made in this manner will expire on the same date. If you wish to have a different expiration date, use the ISSUE MASTER function to make copies. Record the user's name, the name of the card (i.e.,GM), the copy number, and the date issued in your log book.

9.

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10. Finally, you must inform each lock on the property a master has been changed. This can be accomplished by downloading the new information to the Portable Programmer and using the Update function at each lock. By using this method, you can insure that every door is updated with the new information, as the PP deletes each door from the update list as it is updated.

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HT20i Users Manual 6.2. Programming Card


A Programming Card is one part of the Spare Card system. The Spare Card system is used to admit guests to rooms when the front desk console is unable to make new cards. Use this function when you need to either make a NEW Programming Card, or a COPY of a Programming Card. Use the PP to UPDATE each lock with the information for the new programming card. See page 5 for instructions on the use of this card. To make a Programming Card, follow these steps: 1. 2. Enter your password. and press ENT. Press MENU and scroll with the down arrow until you PROGRAMMING CARD, as in this display: highlight

>PROGRAM CARD

<

3.

Press the ENT key. The display will show:

PROGRAMMING CARD COPY ?

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4. Press ENT to make a copy OR press CLR and then ENT to make a NEW Programming Card. The display will show:

PROGRAMMING CARD PRGM #1 Insert Card


5. Insert and remove the new card as prompted to encode the card. To make another card, press ENT and repeat step 4, or press EXIT to end the function. Record the user's name, the name of the card (i.e. PROGRAMMING), the copy number, and the date issued in your log book. If you make a NEW Programming Card you must load the PP and use the UPDATE function to inform all the locks on the property about this change.

6.

7.

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HT20i Users Manual 6.3. Spare Card


This card is used in conjunction with the Programming Card to admit a guest to a room when the front desk is unable to encode cards. A Spare Card is identified by the red TESA logo on it. Take a Programming Card and a Spare Card to the room. Insert the Programming Card and remove it. Both the red and green lights will go on. Immediately, insert the Spare Card. The red light will go out and the door will unlock. Give the Spare Card to the guest and return the Programming Card to the front desk. WARNING: You must be sure to keep an adequate supply of Spare Cards on hand in case of an emergency. A good supply is twice the number of guestrooms that you have. When you issue a Spare Card to a guest, be sure to ask them to return it to the front desk so that you can reuse it. See page 6 for instructions on the use of this card. To make Spare Cards, follow these steps: 1. 2. Enter your password and press ENT. Press MENU and scroll with the down arrow until you highlight SPARE CARDS, as in this display:

>SPARE CARDS

<

3.

Press the ENT key. The display will show:

SPARE CARDS Insert Card

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4. Insert and remove the new card as prompted to encode the card. To make more Spare Cards, simply continue to insert and remove the cards as prompted, or press EXIT to end the function.

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HT20i Users Manual 6.4. Canceling Card


This card is used to immediately cancel the existing guest card. For example, if a guest is behind on his bill, you could use this card in the lock to force him to come to the front desk for assistance. Housekeeping may wish to use this card in a room that has been vacated and cleaned. In this way, the guest, who may still be in the hotel, cannot return to the room. See page 6 for instructions on the use of this card. You will be given the option to make either a COPY or NEW Canceling Card. If you make a NEW Canceling Card, the previous Canceling Card will be voided. As you know, an old card is not actually voided in a lock until the replacement card is used. However, if you were to insert the Canceling Card in all your guest locks for the purpose of voiding the previous card you would cancel all the cards for all your guests! This is obviously an undesirable condition. Instead, use the PP to UPDATE all the locks. This will inform the lock that the code for the Canceling Card has been changed, but it will not inconvenience your guests. To create a guest Canceling Card, perform the following steps: 1. 2. Enter your password and press ENT. Press MENU and use the down arrow to scroll until you highlight CANCELING CARD, as in this display:

>CANCELING CARD

<

3.

Press the ENT key. The display will show:

CANCELING CARD COPY ?

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4. Press ENT to make a copy OR press CLR and then ENT to make a NEW Canceling Card. The display will show:

CANCELING CARD CANC #1 Insert Card


5. Insert the new card as prompted to encode the card. To make another card, press ENT and repeat step 4 or press EXIT to end the function. Record the user's name, the name of the card (i.e. CANCELING), the copy number, and the date issued in your log book. If you make a NEW Canceling Card, load the PP and use the UPDATE function on all of the locks on the property.

6.

7.

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HT20i Users Manual Blocking Card


This card is used to block ANY card from operating the lock. It is commonly used to take a room out of service for an off season, or to seal a room after a criminal incident. A blocked room will not open to ANY card except master cards which have been encoded with this ability. This is usually the GM card for the property. See page 6 for instructions on the use of this card. You will be given the option to make either a COPY or NEW Blocking Card. If you make a NEW Blocking Card, the previous Blocking Card will be voided. As you know, an old card is not actually voided in a lock until the replacement card is used. You may visit each lock and insert the Blocking Card once to block the room, and once again, to unblock the room. However, since there is a chance for error (a room may accidentally be left blocked) a more efficient method is to use the UPDATE function of the PP to inform all the locks that the code of the Blocking Card has changed. To create a Blocking Card, perform the following steps: 1. 2. Enter your password and press ENT. Press MENU and use the down arrow until you highlight BLOCKING CARD as in this display:

>BLOCKING CARD

<

3.

Press the ENT key. The display will show:

BLOCKING CARD COPY ?

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4. Press ENT to make a copy OR press CLR and then ENT to make a NEW Blocking Card. The display will show:

BLOCKING CARD BLOCK #1 Insert Card


5. Insert and withdraw the new card as prompted to encode the card. To make more cards, press ENT and repeat step 4, or press EXIT to end the function. Record the user's name, the name of the card (i.e. BLOCKING), the copy number, and the date issued in your log book. If you make a NEW Blocking Card, load the PP and use the UPDATE function on all of the locks on the property.

6.

7.

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HT20i Users Manual 6.5. Diagnosis Card


This function allows you to create a diagnosis card for testing the batteries and reading capabilities of each lock. The card is encoded with a very weak signal. As long as it can be read by the lock, the lock should be able to read any full-signal card as well. See page 8 for full instructions on the use of this card. To create a diagnosis card, perform the following steps: 1. 2. Enter your password and press ENT. Press MENU and use the down arrow key to scroll down until you highlight DIAGNOSIS CARD, as in the following display:

>DIAGNOSIS CARD

<

3.

Press ENT and the display will change as follows:

DIAGNOSIS CARD Insert Card


4. Insert and remove the new card as prompted. The above display reappears after the card is removed. Press CLR to return to the menu, or insert another card, as required.

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HT20i Users Manual 6.6. Time Setting


This function allows you to set the correct date and time of the front desk console. Generally you will only change the time to adjust for daylight savings time. When this change is made, you must load the PP and use the UPDATE function to inform the locks of this change. It is very important that the time is the same in the locks and the front desk console. NOTE: If you are on the "Rent to Own" program you will not be allowed to change the date. To change the date and time, perform the following steps: 1. 2. Enter your password and press ENT. Press the MENU button and use the down arrow to scroll until you highlight TIME SETTING, as in the following:

>TIME SETTING

<

3.

Press the ENT key. The display will change to resemble the following:

TIME SETTING 95/12/26 14:25:04

The date is expressed in the following format: YYMMDD. The time is in military time. For example, 3:00 pm is 15:00:00. 4. 5. Press ENT to start changing or EXIT to quit. Use digits to type over the date and time as required to change it.

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6. The display will be the same as in step 3, showing your changes, when complete. If correct, press EXIT. If more changes are needed, press ENT and repeat step 5.

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HT20i Users Manual 6.7. Passwords


This function is used to issue or change the passwords of the persons authorized to use the front desk controller. The passwords are grouped into 3 levels of users: Reception Level Reception Managers Security Managers 10 users allowed 4 users allowed 2 users allowed

To change the password for any user, perform the following steps: 1. 2. 3. Enter your password. Press the MENU button. Press the down arrow you see PASSWORDS highlighted, as in this display:

> PASSWORDS

<

4.

Press the ENT key. The display will change to resemble the following:

PASSWORD **** USER: 01 __


5. Press the down arrow key to scroll through the list of users. An unused User will show "...." as the password. When you have selected the User, use the number keys to type in a new password. Finish your entry by pressing ENT.

6.

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7. Use the Up or Down arrow keys to select another user, press MENU to select another option, or press EXIT to quit. Record the User number and person's name in your log book. To erase or delete a password, enter 0000. The password will change to "....".

8. NOTE:

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HT20i Users Manual 6.8. Audit Report


This function will print either a complete or partial (filtered) report of the transactions that have occurred at the front desk console. The console stores the last 4,000 transactions. Every time a guest card is made, the system records the User number of the operator, the time, the room number, and the copy number of the card. Similar information is recorded when master cards are made. To print the audit report, make sure the TESA printer is connected and turned on, and then perform the following steps: 1. 2. 3. in this Enter your password and press ENT. Press the MENU button. Press the down arrow until you see AUDIT REPORT display: highlighted, as

> AUDIT REPORT <

4.

Press the ENT key. The display will change to resemble the following:

AUDIT REPORT From date: 95/12/01


The date shown will be the first day of the current month. 5. print Press the ENT key to advance the cursor through the date. Use the number keys to change the date if desired. Press the CLR key to clear the date and the audit trail from the very beginning (Remember, it can contain up to 4,000 transactions! Do you have enough paper?)

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When you have finished selecting the date, the display will change to:

AUDIT REPORT All operators ?

6.

Press the ENT key to select ALL operators, OR press the CLR key and then the down arrow key to enter a specific operator number. If you select a specific operator number, the display will change to:

AUDIT REPORT Operators number: 01

Type in the number of the operator you wish to report. When you have selected the operator, the display will change to the following:

AUDIT REPORT All the cards ?

7.

Press the ENT key to select all the cards made. This includes any guest room cards or master cards. If you wish to see a report for only a particular guest card, or a particular master card, press CLR key. The display will change to:

AUDIT REPORT 0: Only Guest card 1: Only Master card


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Press 0 to report on a single guest card, or press 1 to report on a single master card. If you selected 0 for a guest card, the display will change to:

AUDIT REPORT _ Enter room number

Enter a valid room number and press ENT. The printer will generate the report. If you pressed 1 then you must use the down arrow key to scroll through the list of master cards until you see the one that you wish to report against. Press the ENT key and the printer will generate the report.

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A typical report audit report will resemble this:
AUDITOR FILTERED BY: CARD 101 01/28 ID TIME CARD COPY -- ----- ---- ---01 09:56 101 #01 01 09:56 101 #02 -------------------* = WRITING ERROR ? = NOT VERIFIED @ = ONE SHOT

This report was generated for all operators, for room 101. It shows that operator 01 made 2 cards for room 101 at 09:56 AM. NOTE: You will need to use BOTH the Lock Report and the Audit Report to identify WHO made a card to a room at the time of a suspected incident. For example, a guest complains of a loss. You must read the lock and print the Lock Report to discover what card was used to enter the room. If the suspected card is a guest card, print an Audit Report for that room, for the day in question, to discover the operator who made the card. If the suspected card is a master card, the lock report will identify the card user.

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HT20i Users Manual 6.9. Lock Report


This function will print the complete list of the last 100 openings of a guest room lock. Every time a card is used in a lock, AND the door is UNLOCKED, the lock records the identity of the card and the time it was used. That lock also records each time the code was changed by a new card of any level. To read the openings of a lock, you must first take the PP to the door, or doors, that you wish to read. Connect the PP, turn it on, select "READ OPENINGS" from the PP menu and press the green TX button. Return to the front desk with the PP. Make sure the special printer is connected and turned on, then perform the following steps: 1. 2. 3. Enter your password. Press the MENU button. Press the down arrow until you see LOCKS REPORT highlighted, as in this display:

LOCKS REPORT Connect to PP


4. Make sure the PP is connected using the cable provided and then turn on the PP.

The screen will briefly display "Transmitting" and then it will change to resemble the following:

LOCKS REPORT >101 12/26 16:00 >102 12/26 16:02

< <

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5. If you read MORE than one lock, you may use the down arrow key to select the correct lock for your report. Notice that the date and time of the lock reading is shown next to the lock number. Once you have selected the correct lock, press the green ENT key and the report will print on the printer. If the lock is read more than once, be sure to select the report which is closest to the time you wish to read.

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A typical lock report will resemble this:
---- AUDIT TRAIL ---LOCK 101 COLLECTED: 01/31 16:02 DATE TIME CARD COPY ----- ----- ---- ---01/25 16:43 P.P. 01/26 15:30 GM #01 --- NEW CARD: 01/26 15:35 GM #04 01/27 11:18 BLOC > 01/28 09:15 BLOC . ----NEW GUEST -------01/28 10:15 101 #01 01/29 16:01 CANC ---------------------@ = ONE SHOT CARD > = START OF BLOCKING . = END OF BLOCKING * = SPARE CARD ? = UNKNOWN CARD % = COMMUNICATION WITH PP

In this example this lock: 1. was unlocked with the PP. 2. was opened with the GM card belonging to employee #01. 3. had the GM master changed and then opened by employee #04. 4. was blocked and then unblocked a day later. 5. was opened with a new guest card, copy #01. 6. had the guest card canceled with a Canceling Card. The special symbols at the bottom of the report indicate the use of special cards in the lock. @ = a ONE SHOT CARD was used. >= A BLOCKING CARD was used to block the lock. . = A BLOCKING CARD was used to unblock the lock. * = A SPARE CARD was used to unlock the room ? = An UNKNOWN CARD was used. (This should NEVER happen. If it does, call TESA.) % = Communication with the PP. ---NEW CARD: = A NEW master card was used, thus voiding the previous master in this lock.

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---NEW GUEST = A NEW guest card was used, thus voiding the previous guest card.

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HT20i Users Manual 7. WALL READERS


Your hotel may be equipped with "wall readers" and special electric locks on some of the outside doors. These locks can be unlocked by any guest with a valid room card. The locks can be unlocked and left unlocked by inserting any master card that has Office Function on it two times. It can be locked again by repeating this procedure.

7.1. Wall Reader Technical Information.


The offline reader has many of the features of the online reader, but with the philosophy and flexibility of a standard electronic lock. After reading a valid card, the readers control unit closes its relay contacts to activate an electric strike or some other electric device. The reader has two lights (red and green) to indicate the status of reading and validating a card. For security reasons, the device that determines the validity of a request to open the door is in the control unit and the actuating relay is also in this unit. The control unit is physically installed in a secured location inside the protected area. This insures that is not possible to open the door by attacking the reader. The main characteristics of the Offline Reader are as follows: The control unit has non-volatile memory (EEPROM type) that retains its data, even if the power supply is disconnected. It rejects expired cards. It rejects a card used out of its valid shift. It can be set to passage mode (free access) and be reset to standard mode, in which it requires a valid card, with certain authorized cards. It reads the card during insertion and during withdrawal. It accomplishes lock openings by operating an electric relay. It can be opened with a Portable Programmer.

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The components of the unit are identified as follows: Offline control unit Mag-stripe reader OPERATION When a card is inserted, the offline reader reads the data on the magnetic track (magnetic code, initial and expiration date, shift, etc.). This information is sent to the control unit where the validity of the card is checked. If the card is valid, the control unit activates the relay, unlocking the door. The offline reader requires an external power supply connected to the control unit (12 to 24 volts AC/DC). The clock related data (hour, time table and calendar) are protected by the electronics against loss due to power failures of up to 12 hours. 2.1 Basic Operation The offline readers basic mode of operation is to open for a valid card. To operate the reader, insert and remove a card. You will see one of the following light indications: 1. 2. 3. 4. 5. Green Light - Valid opening. Immediate Red Light - Invalid attempt. The card may not be valid for this reader, or it may have expired or been voided by a new card. Flashing Red and Green Lights - Card out of shift. Flashing Green Light - Free Access (Passage Mode). A card is not required to open the door. Red Light (Delayed 6 seconds) - Card not encoded or inserted incorrectly. This could be due to a dirty read head. CA22 LE22V

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2.2 Modes of operation Passage mode The offline reader can be set manually to Passage (free access) mode by inserting specially authorized cards twice (known as double dipping). If the reader is programmed with the Passage option enabled, to unlock the door (free access mode) insert an authorized card twice. The second time the card is inserted, you will see the green light flicker for a few seconds and the reader will remain open. In order to lock the unit, repeat the double dipping operation. Following the second insertion, the red light will come on for a few seconds. Standard mode This is the normal mode of operation of the reader. A valid card is required to activate the reader. 2.3 Operations with the Portable Programmer There are certain functions that require a Portable Programmer, which transfers data between the computer and locks and offline readers. For more details on the Portable Programmer, refer to the appropriate section of this manual. The connection is made by inserting the Portable Programmers plug into the readers jack. The reader will only respond to a Portable Programmer that has been loaded with the correct system code. The menu options in the Portable Programmer, as related to the operation of readers, are as follows: 1. 2. 3. Update - This function is used to update the locking plan, and the date and time in a reader to agree with the main system information. Read openings - This function is used to collect information about opening attempts of the reader, for transfer of the data to the console. Test - This function is used to test the operation of some of the readers functions and main components.

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4. Initialize - This function is used to program an offline reader with its name/number and all necessary system data. It should only be necessary to perform this procedure once, unless the reader is moved to another location. In any other case, use the Update function. It may be necessary to depress the <CLR> button in the control unit before performing initialization. 5. Open - This function is used to open a device controlled by a reader, without using a card. This function is useful if the card reader is damaged.

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3. INSTALLATION To install a reader, install a standard electric box at the desired location, as shown in Figure 1. Consider Life Safety codes and ADA requirements when placing the unit. Connect the wires to the control unit. Then, insert the upper part of the reader into the plate and attach it with Torx screws (5).

Figure 1.

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Install the control unit in a secured place inside the protected area. Figure 2 shows the parts of the CA22 control unit:

Figure 2: CA22 Control Unit 1 2 3 4 6 7 8 9 10 11 12 13 Connector CN1: Connection to the reader. Connect a 4 wire cable from the PP + - and D connectors to the matching connectors in the reader. The maximum distance between the control unit and the reader is 5 meters (approximately 16 feet). Connector CN2: Exit button connection. The open door detector functions are not available yet. Connector CN3: Power supply. 12 - 24 Volts AC or DC Connector CN4: Relay contacts. Common (C), normally opened (NO) and normally closed (NC). Relay Power LED Clear Button CLR LED Relay LED Readers communications indicator Input indicator Mounting holes

Wiring

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Figure 3 shows the standard wiring configuration of the offline reader:

Figure 3: Standard wiring configuration of the reader

Programming If the offline reader has been previously programmed for another door, its data must be deleted by pressing and holding the <CLR> button (8) for about 3 - 5 seconds, until the CLR LED (9) lights. 4. MAINTENANCE For a proper operation of the units read head, clean it every three months with a cleaning card. Also, if you experience delayed red lights or erratic reading, cleaning the head usually restores normal operation.

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Wall Reader

1A

1B

1C

2 3
1 = Card Reader 1A = Green LIght 1B = Red Light 1C = Card Slot 2 = Internal Mechanism 3 = Card Read Head 4 = Electrical Connections

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HT20i Users Manual 1. LOCK REMOVAL AND SERVICE 1.1. How to Return a Lock for Repairs.

Tesa Entry Systems provides depot repair services only. The property is responsible for all labor to remove and replace defective locks. Tesa will repair a lock the same day it is received and return it to you using the same method you used to ship the lock. If the repairs are urgent, ship the lock to us using a traceable express "next day" service. We will ship the repaired lock back to you using the same next day service.

WARNING: Never ship anything to Tesa for repair without obtaining an RMA number from customer service. If the product is to be repaired using our "same day" repair service, this RMA number must contain the letter "S". (for example JS). Please enclose a note explaining the problem, and be sure to include your property name, address, and phone number. 1.2. Lock Removal

The lock may not need to be removed. Refer to the Common Questions section to determine the problem before removing the lock. To remove a lock, you will need a T10 TORX driver, a Phillips screwdriver, and a small flat blade screwdriver: 1. 2. 3. 4. 5. 6. Using the T10 TORX driver, remove the handle and thumbturn screws, and remove the inside handle and thumbturn. Using the flat blade screwdriver, gently pry off the escutcheon cover. Remove the 6 Phillips screws. Gently remove the inside escutcheon. Gently pull the outside of the lock from the door. Unplug the wire.

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Reverse the procedure to reinstall the replacement lock. Carefully package the lock and ship it to Tesa Entry Systems International, Attention: RMA. Pack the lock with enough padding to adequately protect it. Remember, this is YOUR lock and it will be returned to YOU.

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HT20i Users Manual 1.3. Drilling a Lock

On rare occasions, it is necessary to drill a lock, if there has been a major failure of the internal electronics. To drill a lock you will need an electric drill, a 1/4" diameter drill bit, a small pointed probe (like an ice pick), a pair of pliers (like Channel locks), and a flashlight.

To drill a lock, perform the following steps: 1. Measure 2 1/4 inches from the tip of the drill bit and wrap a piece of tape around the bit at this point. This is to serve as a depth gauge so you don't drill too far. Turn the outside handle, remove the TORX screw, and remove the handle. Insert the drill bit into the handle shaft. Center the bit and drill in until your tape mark lines up with the handle shaft. Stop drilling if you feel the bit break through. Remove the drill. Insert your probe into the hole and lift up with the point. Turn the handle shaft with a pair of pliers. The door should open.

2. 3. 4. 5.

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2
6

14 11

7 11

14

12 8

13

10

The TESA HT24 Lock


1. 2. 3. 4. 5.

Rear View Side View Front View Privacy Connector Lock Reset

6. Lights 7. Card Slot 8. Battery Cover 9. Cover Screw 10. PP Connector

11. 12. 13. 14.

Mounting Posts Spindle Not Used Cover Screws (6)

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HT20i Users Manual 13. HOW TO CONTACT TECHNICAL SUPPORT


Tesa Entry Systems offers technical support 24 hours per day, 7 days per week. This support is available during the warranty period of the Tesa locks (two years). After the original two year warranty period, technical support is offered through the Extended Warranty Program, which can be purchased through Tesa Entry Systems.

To obtain technical support, call the Technical Support Department at:

1-800-248-6189
All other departments may be reached at 1-800-749-2983.

If your original warranty period has expired, you will be billed for technical services. If your emergency results in the immediate shipping of a front
desk system which requires assembly or programming, you will be billed a minimum charge of $650.00, plus shipping. Systems which require emergency shipping of material only will be billed at a minimum charge of $450.00, plus shipping. Tesa Entry Systems requests that written authorization, on corporate or property letterhead, be faxed to our offices prior to shipping any systems or materials.

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HT20i Users Manual 14. COMMONLY ASKED QUESTIONS


14.1. A guest complains that the door wont open and the lock displays a RED light. A quick RED light indicates that the card is invalid. Use the READ function on the front desk console to determine the reason. A delayed red light means the card was never encoded or has become damaged. Re-encode the card. 1. 2. 3. Has the card expired? What is the date? What is the checkout hour? Was a new guest checked into that room by mistake? If so, his card would the existing card. have canceled

Was a guest Canceling Card used in the lock? Read the openings of the lock to determine this. 14.2. A lock displays a flashing red and green light to a GUEST card.

This means that the deadbolt is thrown. If you know for a FACT that there is no one in the room, then it may be a malfunction of the deadbolt micro switch. Open the door with the PP or the GM card. Check the lock with the GUEST card again. If the problem persists remove the lock to see if the wire is pinched. If the wire is OK, then replace the lock case in the edge of the door. 14.3. A lock displays a flashing red and green light to a housekeeping card. This is not a problem. This is simply an indication to the housekeeper that the guest is still in the room. 14.4. A lock displays a flashing RED light. This means the lock was BLOCKED with the Blocking Card. Use the Blocking Card again to unblock the room.

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14.5. The lock displays the green light and you hear the lock motor click, but the door won't open. This may be due to a stuck clutch. Try lifting UP on the handle instead of pushing down. If the door opens, DO NOT LET IT CLOSE. Remove the lock and return it for repairs. If the lock is an outside application, and if it is below zero degrees fahrenheit, the clutch may be frozen. Warm the area around the outside handle with a hair dryer. The lock should open. If it does, call TESA for advice. 14.6. A lock displays a green light and a flashing red light to a master card. The door opens properly. This is the LOW BATTERY indication. It is only displayed to master cards, NOT guest cards. Change the batteries. If you see this indication on more than one lock, and if your locks have been installed for at least two years, replace ALL the batteries in ALL the locks. If this is not the case, call TESA. If you replace the batteries, please purchase the BEST quality Alkaline batteries available. Ask the supplier what the shelf expiration date is. It should be AT LEAST 4 years away. 14.7. The lock does not show any lights at all when a valid card is inserted. Try opening the lock with the PP. If this does not work, remove the batteries, wait about one hour, and then try opening the door with the PP. Next, replace the batteries and try to open with the PP. If the lock still will not open, you must drill the lock. The TESA lock is guaranteed for two years. For this reason, you should send in a troublesome lock even if you think you have corrected the problem. It will be checked by a qualified technician and returned in good working order.

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HT20i Users Manual 15. RENT TO OWN 15.1.General Description of RTO.


The RENT TO OWN (RTO) program is like a lease. If you are participating in the RTO program, the lock system was installed and you are making periodic payments until the lease agreement has concluded. In this agreement, you were advised that we have a built in mechanism to provide for prompt payment. If the periodic payments are not made the lock system will stop working and you will be unable to make guest cards. Each time you make a payment, TESA will contact you with a special code to be entered into your equipment. This code will allow the system to be used until the next payment is due. The system will start to warn you that it is expecting a new code at about seven days from system termination. When you have made the last payment the final code will convert the system to normal operation.

FAIR WARNING!
This system is very secure. There is absolutely NOTHING anyone can do for you if you let your payments lapse, except to offer sympathy. 15.2. Do I have RTO?
Press the F1 key on the console. If you see a display similar to RTO. this one, then your system is

96/02/01 #01 __

(29)

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In this example the display shows the current date, 1996, February 1st. The (29) means that there are twenty nine days remaining in this payment period. The #01 means that you are in the first payment period. The unit is now waiting for you to input a new code for the next payment period. When the new code is entered the period will advance to the next period number.

15.3. Warning Alert!


During the last seven days of a period the console will beep approximately every sixty seconds, and briefly display this message:

WARNING: ASK FOR RENT TO OWN CODE

In fact, it will be quite persistent and very annoying. This is for your protection. This behavior is designed to get your attention and remind you that your entire lock system is about to stop working. When this happens, you will no longer be able to rent rooms to your guests.

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STAFF CARD HOLDERS PERMANENT LOG STAFF NAME CARD NAME COPY NUMBR DATE ISSUED DATE RET. RECVD BY ISSUED BY

REV 02/94

STAFF CARD HOLDERS DAILY SIGN OUT SHEET STAFF NAME CARD ID OUT DATE TIME STAFF INIT. IN DATE TIME STAFF INIT. ISSUED BY ?

REV 02/94

SYSTEM USER'S LOG USER NAME USER NUM DATE PASSWORD LEVEL 1 2 3 (Optional) ISSUED BY

REV 02/94

CHANGED MASTERS LOG CARD NAME DATE REASON WHO CHANGED IT? WHO UPDATED LOCKS?

REV 02/94

TABLE OF CONTENTS
INTRODUCTION ................................................................................................................................... 2 BENEFITS OF THE TESA ELECTRONIC GUEST ROOM LOCK. ........................................................ 2 FEATURES OF THE HT24 LOCK ......................................................................................................... 3
Automatic Code Change ...................................................................................................................................................................... 3 Battery Operation ................................................................................................................................................................................ 3 Audit Trail............................................................................................................................................................................................ 3 Real Time Clock ................................................................................................................................................................................... 3 Panic Operation.................................................................................................................................................................................... 4

THE TESA MAGNETIC STRIPE KEY CARD. ....................................................................................... 5


General Description ............................................................................................................................................................................. 5 Types of cards....................................................................................................................................................................................... 5 Programming Card ......................................................................................................................................................................... 5 Spare Card....................................................................................................................................................................................... 6 Blocking Card .................................................................................................................................................................................. 6 Canceling Card ................................................................................................................................................................................ 7 Diagnostic Card ............................................................................................................................................................................... 7

THE PORTABLE PROGRAMMER........................................................................................................ 9


Batteries................................................................................................................................................................................................ 9 Connecting to the Lock ........................................................................................................................................................................ 9 Connecting to the Front Desk Console. ............................................................................................................................................... 9 Function keys on the PP..................................................................................................................................................................... 11 ON/CLR (red) ................................................................................................................................................................................. 11 OFF................................................................................................................................................................................................. 11 MENU ............................................................................................................................................................................................ 11 TX (green)....................................................................................................................................................................................... 11 UP & DOWN arrows ...................................................................................................................................................................... 11 Menu Choices ..................................................................................................................................................................................... 12 Update............................................................................................................................................................................................. 13 Read Openings ................................................................................................................................................................................ 13 Test ................................................................................................................................................................................................. 13 Initialize .......................................................................................................................................................................................... 15 Open ............................................................................................................................................................................................... 16

FRONT DESK CONTROLLER ............................................................................................................ 17

General Description ........................................................................................................................................................................... 17 Functions of the keys on the HT20I Console ..................................................................................................................................... 18 NEW GUEST key........................................................................................................................................................................... 18 COPY GUEST key.......................................................................................................................................................................... 18 READ ............................................................................................................................................................................................. 18 EXIT key ........................................................................................................................................................................................ 18 Number keys ................................................................................................................................................................................... 18 CLR key.......................................................................................................................................................................................... 18 MENU key...................................................................................................................................................................................... 18 ENT key.......................................................................................................................................................................................... 19 F1 key ............................................................................................................................................................................................. 19 UP arrow key .................................................................................................................................................................................. 19 DOWN arrow key ........................................................................................................................................................................... 19

SYSTEM OPERATION........................................................................................................................ 21
Keeping proper records. .................................................................................................................................................................... 21 Staff Card Holders form:.................................................................................................................................................................. 21 Changed Master Card form:............................................................................................................................................................. 21 System Users form: ......................................................................................................................................................................... 21 How to encode a card:........................................................................................................................................................................ 22

LEVEL 1 RECEPTION FUNCTIONS ................................................................................................... 23


New Guest (check-in) ......................................................................................................................................................................... 23 Room Occupied Warning .................................................................................................................................................................. 26 STILL ACTIVE .............................................................................................................................................................................. 26 Copy Guest card................................................................................................................................................................................. 26 One Shot Card.................................................................................................................................................................................... 29 Read Card .......................................................................................................................................................................................... 30

LEVEL 2 RECEPTION MANAGER FUNCTIONS ................................................................................ 31


Issue Masters ...................................................................................................................................................................................... 31 Load PP .............................................................................................................................................................................................. 33 OPEN CODE .................................................................................................................................................................................. 34

LEVEL 3 ADDITIONAL FUNCTIONS. ................................................................................................. 35


Change Masters.................................................................................................................................................................................. 35 Programming Card............................................................................................................................................................................ 38 Spare Card ......................................................................................................................................................................................... 40 Canceling Card................................................................................................................................................................................... 42

Blocking Card..................................................................................................................................................................................... 44 Diagnosis Card ................................................................................................................................................................................... 46 Time Setting........................................................................................................................................................................................ 47 Passwords ........................................................................................................................................................................................... 49 Audit Report....................................................................................................................................................................................... 51 Who made a card to a room ............................................................................................................................................................. 51 Lock Report........................................................................................................................................................................................ 55

WALL READERS................................................................................................................................ 59
Wall Reader Technical Information. ................................................................................................................................................. 59

LOCK REMOVAL AND SERVICE....................................................................................................... 62


How to return a lock for repairs. ....................................................................................................................................................... 62 Lock Removal..................................................................................................................................................................................... 62 Drilling a Lock.................................................................................................................................................................................... 64

HOW TO CONTACT TECHNICAL SUPPORT..................................................................................... 66 COMMON QUESTIONS. ..................................................................................................................... 67 RENT TO OWN ................................................................................................................................... 69 STAFF CARDHOLDERS.................................................................................................................... 71 STAFF CARDHOLDERS.................................................................................................................... 72 SYSTEM USER'S LOG ...................................................................................................................... 73 CHANGED MASTERS LOG............................................................................................................... 74