Escolar Documentos
Profissional Documentos
Cultura Documentos
Individual Differences
Influencing Work Behavior:
Hereditary and
Diversity Personality
Factors
Work
• Behavior
Productivity
• Creativity
•
Performance
Definition
A learned predisposition to behave in a consistently
favorable or unfavorable manner with respect to a
given object.
Beliefs
Emotional
Episodes
Attitude Feelings
Behavioral
Intentions
Behavior
A Simple Representation of the
Tri-component Attitude Model
Behaviour
Affect
Cognition
ABC Model
The Tri-component Model
• Cognitive Component
– The knowledge and perceptions that are acquired by
a combination of direct experience with the attitude
object and related information from various sources.
• Affective Component
– A person’s emotions or feelings about a particular
product or Object.
• Behaviour Component
– The likelihood or tendency that an individual will
undertake a specific action or behave in a particular
way with regard to the attitude object.
Stimuli Manager style The Three
Work Technology
Noise
Components
environm
ent
Peers of Attitudes:
Reward system
factors Compensation plan Cognition,
Career opportunities
Affect,
Behavior
“My supervisor is
Cognition Beliefs and values unfair.”
“Having a fair
supervisor is
important to me.”
“I’ve submitted a
Behavior Intended behavior formal request to
transfer.”
Measuring Attitude Components
Cognitive Component (Measuring Beliefs
about Specific Attributes Using the Semantic
Differential Scale)
Diet Coke
Strong taste —— —— —— —— —— —— —— Mild taste
Low priced —— —— —— —— —— —— —— High priced
Caffeine free —— —— —— —— —— —— —— High in caffeine
Distinctive in —— —— —— —— —— —— —— Similar in taste to
taste most
Measuring Attitude Components
Affective Component (Measuring Feelings about Specific
Attributes Using Likert Scales)
Neither
Agree
Strongly nor Strongly
Agree Agree Disagree Disagree Disagree
What is the likelihood you will buy Diet Coke Definitely will buy
the next time you purchase a soft drink?
Probably will buy
Might buy
Probably will not buy
Definitely will not buy
Job-Related Attitudes
• Job involvement
– Extent that a person identifies with his job.
• Organizational commitment
– Extent that a person identifies with the
organization. This is a great predictor for
turnover.
• Job satisfaction
– A person’s general attitude toward work.
EVLN: Responses to
Dissatisfaction
• Leaving the situation
Exit • Quitting, transferring
Exit Voice
Destructive Constructive
Neglect Loyalty
Passive
Sources of Attitudes
• Sources of Attitudes:
– Acquired from parents, teachers, and
peer group members.
– There are “genetic” predispositions.
– Observations, attitudes that we
imitate.
Neutral CR
stimulus (salivation)
(Bell)
UCR
(meat UCR
powder)
(salivation)
Neutral stimulus UCR
(metronome) (meat powder) UCR (salivation)
CS (metronome) CR (salivation)
Classical conditioning
food
bell salivatin
g
parent’
s
negativ
person e child
X reactio upset
Instrumental learning
• Also called operant conditioning
• Rewards and punishments
• Strengthening of responses that lead to:
– positive outcomes
– avoidance of negative outcomes
Instrumental learning
Difference in attitude
Functions of Attitude
• Determining Meaning
• Organized facts
• Select Facts
• Develop the Rationality
Changing Attitude
• Own Attitude –
• Keep positive Attitude
• Develop Own Attitude
• Keep open mind
• Continuous Education
• Positive Self esteem
• Stay away from – smoking, alcohol, TV
Changing Attitude
• Give feedback
• Working Condition
• Make a positive role model
• Provide New Information
• Keep use of Fear - Moderately