CARTER SHEEHAN

OBJECTIVE

36 ARBELLA STREET SALEM, MA 01970

CARTERSHEEHAN@GMAIL.COM (978) 594-0984

Certifications
CompTIA A+ CompTIA Network+ OSHA 10-hour

To obtain an entry-level position in the IT field where I can utilize my knowledge and skills to satisfy my employer and customers

EDUCATION
Sept. 2010 Present North Shore Technical High School Middleton, MA
GPA 4.1/5.0 Enrolled in a 3 year, 1500 hour intensive IT curriculum based on industry certifications Have a strong ability to present technical subjects to a diverse audience Gained a solid understanding of the steps involved in planning and implementing a technical solution for a small business

Applications
Dreamweaver Notepad++ Photoshop GIMP MS Office Suite Xampp

EXPERIENCE
Jan. 2014 Present IT Specialist

Languages
CSS/CSS3 HTML/HTML5 JavaScript/jQuery

North Shore Technical High School

Middleton, MA

Managed the creation and sorting of new and completed school testing data sheets Efficient while assisting school faculty and students with daily technical issues and questions.

Operating Systems
Windows XP/Vista/7/8

Oct. 2013 Present Geek Squad Consultation Agent

Best Buy

Danvers, MA

Engage customers using selling skills to provide solutions aligning with their definition of fixed Efficiently worked as a team under high-pressure situations to provide exceptional and timely customer service

May 2013 Oct. 2013 Geek Squad Customer Service Agent

Best Buy

Danvers, MA

Provided excellent customer service to resolve and eradicate customer issues Engaged customers using customer service and selling skills to provide fast, friendly processing of their requests

ACTIVITIES & AWARDS

Geek Squad Saver of Clients Award Gold Medalist, Web Design SkillsUSA 2014 District Competition Gold Medalist, Web Design SkillsUSA 2013 District Competition Silver Medalist, Web Design SkillsUSA 2012 District Competition Varsity Soccer Team, North Shore Technical High School, 2013 Honor Roll