Cathay Pacific Fleet e-enablement

A Desire for Common Processes Legacy Fleets through to the A350

1st October 2013

Rob Saunders
Head of Engineering Cost Management & Business Development <engrjs@cathaypacific.com>

Where Are We Today?

E-enabled Scope Established and Case Approved
CX will retrofit 177 aircraft with a common e- enabled architecture A320/321, A330, A340, B777-200/300/ER, B747ERF, B747-8
First Fleet (777) in the final stages of STC approval First install Q1 2014 Second Fleet (A330) surveys complete Applications testing in October Ground Infrastructure in place Detailed business process change preparation ongoing

Hardware and Software Applications

Installation
Class 3 certified EFB installation but intended for Type A and B software use only Avoids software certification costs and lead time.

Communications
Iridium (replaces Inmarsat significant weight and drag saving) VHF/HF/ACARS 3G Terminal Wireless Thumb Drive

Applications on the Operational Network

EFB Shell Program - ARINC Navigation Charts NavTech Documents Browser (XML, HTML, PDF, (SGML planned) E-tech / cabin log Ultramain Systems Mobile cabin log Ultramain Systems Credit Card validation Passenger Information List (PIL) CX in house development Content Delivery Management (CDMS) - ARINC

eEnabled: On Board

Cockpit
EFB Co-Pilot
e-Chart Viewer e-Tech Log e-Doc Viewer

EFB Pilot
e-Chart Viewer e-Tech Log e-Doc Viewer

Applications

Applications Applications

...to the ground

Cellular Carrier

Cellular

iPad EFB Server - Cockpit

e-Chart Viewer
Applications

EFB Server - Cabin

e-Cabin Log e-PIL

Cabin
iPad iPad iPad

iPad

...to the ground

Avinet

e-Tech Log e-Doc Viewer e-Data Loader

e-Doc Viewer e-Data Loader

Applications
e-Cabin Log e-PIL e-Doc Viewer

WiFi

Cellular

Shared Services on EFB Servers

AeroSync Remote Content Manager Comms Manager Data Manager PKI Service

Iridium

TWLU

Tech Log DB

QAR

CWLU

AID

Avionics Bus

eEnabled: On The Ground

...from the aircraft
Avinet

...direct from the tablets

Communications & Distribution ARINC AeroSync Ground Client Content Delivery Management System(CDMS) Ground Client

Cellular Carrier

Cellular

Maintenance & Engineering USI Ultramain eTechLog & eCabinLog Ground System USI resource Management Tool Ultramain User Authentication System Ultramain M&E (v8/v9)

Technical Document Management Airbus FODM

Flight Operations Management Navtech Navtech Customer Digital Information Server (NCDIS) Sabre AirPath

Quality Assurance

Passenger Information CPA ePIL Ground

GRAF

Uniscope DDIS

CUPAC

Records Management Gen2Sys FlyDocs

Why Does Commonality Matter?

Fleet Commonality Common Hardware, Software Applications, and Ground Infrastructure
Apps development, management, testing, deployment Business Integration (the benefits reason for e-enablement) Training, user familiarity

Cost Effectiveness On Aircraft Equipment

Less devices to purchase, manage, upgrade, lose Avionic Grade Performance and Reliability Economies of Scale purchase of non OEM BFE equipment Spares holding

CX fleet wide platform

Flight Deck
EFB 1

Designed for Retrofit Fleet Commonality in Mind

Display

+ Processo r

Cabin WiFi

PAX WiFi

EFB 2

Display

+ Processo r

Cabin
EFB 4

EFB 3

PAX Internet

Display

+ Processo r

Display

+ Processo r

Gatelink (WiFi)

3G

Iridium

ACARS

KU Band

ARINC Aerosync

To/From CPA Ground Systems

The A350 Design

Display

Inherently e-Enabled from Birth Inevitably Different to Existing Fleets

Cabin WiFi

PAX WiFi

Flight Deck
EFB 1

Airline Services Server

Airbus Applications

Aircraft Avionics Server

Avionics Applications Only

PAX Internet

Laptop

Docking

EFB 2

Laptop

Docking

Terminal (WiFi)

3G

Swift Broadband (SBB)

ACARS

KU Band

Rockwell IMACS

To/From CPA Ground Systems

Source: CX interpretation

New Challenges to Avoid

Effort for IT and Business Departments
Multiple suppliers on separate development cycles Difficulty managing configurations across multiple a/c types with multiple release standards and not always connected. Suppliers unaware of each others integration requirements Interfaces stop working Not my Fault its their fault disputes A new generation of Enterprise Debt

Loss of Business Benefit

Workarounds started Fallback to Paper Data Integrity Benefits degraded Loss of User Confidence

A Sample Process Tech Log Data

Example: Defect data Business Impact
Dashboard
T/Log Missing / Wrong Page

Tech Log Page numbers in odd sequence Incomplete Tech Log Records

Mislead users if there were Tech Log info not entered in UM, affect troubleshootin g MC /
TMC

Downgrade A/C Operating Condition AND/OR Restrict Flight Route Out- of Compliance

Dashboard
Incomplete / Incorrect Tech log Data entry LM / HX T/Log ADD Creation

ADD No time due control Delay Material/ Ground time Planning TMC/
IOP

CX Lease Return Data Errors Lease Return

Dashboard
T/Log Overshoot s

Wrong Flight cycle data captured

Aircraft & Component Usage wrongly calculated and recorded

Wrong MR Forecast Out-of-Compliance Over-maintenance PLN

Dashboard
T/Log Part Change GRN Incorrect GRN entered a) GRN already installed b) GRN not recognized by UM

a) Wrong Config Population

Wrong HR/CYC info printed on RO

IOP
b) Delayed Config data update

Opportunities of e-Log Opportunities Component Change in E-log

Workload for data correction

ACC

Looking Forward?
Operational Processes will have changed thats the benefit
Consider: When we have been e-enabled for a some years
Data entry clerks no longer in place Flight Deck documents no longer produced No longer distributed No vehicles Dispatch staff and premises downsized Old processes becoming forgotten Old Equipment de-commissioned

We will become reliant on our e-enabled world it will be normal

Large scale Fall Back and Recovery may not be practical

e-Enabled - The Most Significant Operational Opportunity in Decades

Business Transformation
Structure
Corporate
Flight Ops Engineering Catering Finance

People
Education Training Adoption Integration Realignment

Process
New process development Parallel running Integration Benefits tracking Communications

Airlines will have to Accommodate a Mixed Fleet Operation - Its Inevitable Its no longer a matter of IF its WHEN

CX e-enabled Concept

777- first fleet Rollout Q1 2014 3 Flight Deck EFBs

EFB infrastructure

1 Cabin EFB Operational Wireless LAN Initial applications QAR, Cabin Log, Tech log Charts, MEL

Air Ground
PAX Info
Ground Systems Integration

Comms

Cabin Log

Content Delivery Manager

Flight Manuals Cabin Manuals Charts Pax Info List (e-PIL) Planned Maintenance E-Log Remote Release LSAP / Nav DB staging Stuff that we havent yet thought of

Ops Info

M/Log

Tech log (paper - non-EFB aircraft)

E-Log Certified Record
UM V8 Maint System

M&E system

Transition Period

Other Options why not?

Personal issue iPads Class 1 only using 3G ground connectivity only
Considered viable for Flight Crew manuals and Charts Application management issues expected for large device numbers Not tail specific and not available without crew present on flight deck e.g. not usable for e-tech log / cabin log Comparatively expensive given limited function Needs an a/c network to extend use for airborne connectivity

Boeing / Airbus Solutions Do not (did not) meet CX design goal - mainly Flight Crew focussed
Not available on all types not common with retrofit options Multiple ground system architecture required Reliance on Boeing / Airbus supplied applications Concerns about NFS / ONS single point failure / Obsolescence

A350 under review with Airbus (supportive) 787 unknown by CX - both types will require different ground infrastructure - high risk of bespoke processes / limitations

180 a/c operation

Defects and deferrals

One Aircraft

Routine Maintenance

Tech Log
DWP

AMS tasks

Raise ADD

M/Log

Feedback of Action Taken Plan Input

Lesser Check

NRC CWS

Assess ADD Assess Task Demand Parts Estimate Task Add Notes/Docs Change Status Package ADD to ground time Demand Spares

The Reason for e-enabled

Event
Report React

ARR

DEP

The systems that we rely on for Operational Management and Customer Service are updated From hours to months after the a/c has departed
Data entry timeline

The Line Operation runs on:

Paper, Phones, Radios Telexes, Walking, Driving, email.
Over decades, we have highly optimised inefficient process with an industry of people, paper and workarounds

Hours Days

Weeks

Month +

CX runs an industry of: Paper production, collection, data entry, shipping and storage

Airport Congestion Increased labour number and salaries Reduced utilisation Reduced service levels
What has worked in the past will not work in the future

An e-enabled fleet is the best Platform for Innovation and Change that we can give our people in order for them to cope with the external factors affecting our business NOW If not, then what is plan B?

HF Radio/s
28VDC

Voice/Data
A429

Iridium Satcom Voice/Data

Voice
Voice A429

VHF Radio/s Voice/Data

TWLU WiFi 3G LTE Data

E-enabled Aircraft Infrastructure for B777

Base Station

If Fitted

USB

EFB Display 1
28VDC Ess

USB

EFB Display 2

USB

EFB Display 3
ETHERNET Maint Port USB Bulk

Flight Deck

Voice

A429

Voice

28VDC

A429

ACARS AIMS

ETHERNET

A429 A429

Graphical Printer
ETHERNET

CWLU

CWLU

Multi Control Display Units Audio Management

A429

RS232

ETHERNET

A429

A429

115VAC

CWLU 28VDC

CWLU 28VDC

AIRCRAFT SYSTEMS

A717 A429 A429

AID & Ethernet Switch

Docking Station Cabin Handset
ETHERNET

28VDC

28VDC Batt 28VDC Ess 28VDC Batt 28VDC Ess 28VDC Batt

EFB RPU 1
28VDC Ess

EFB RPU 2 EFB RPU 3

EFB RPU 4
28VDC Batt

EFB Display 4

USB

Equipment Centre

ETHERNET

RS232 /USB

Credit Card Reader input

Cabin

Note: Items in RED are added by the e-enabled Infrastructure

eEnabled: Connecitivity

EFB Pilot
e-Chart Viewer e-Tech Log e-Doc Viewer

Applications

iPad
Applications
e-Cabin Log e-PIL e-Doc Viewer

Connectivity

Iridium Satcom
Iridium satcom provides an always on line of communication between the aircraft and the ground. It is restricted to narrow band operational data.

GateLink WiFI

USB

Cellular (4G/ 3G/H+/2G)

Cellular will be available through the aircraft TWLU and directly from applicable tablet devices. A service provider has not been selected.

ARINC will be providing Gatelink WiFi in our home port (HKG) at all gates and stands. Gatelink WiFi provides broadband connectivity and speeds for all data.

USB Stick will be available for bulk data upload/download. It provides a backup where wireless communications is not feasible or available.

Communication Channels are key

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Actual B777 Installation

Iridium Satcom 4th EFB & CCA in Cabin

3 EFBs on Flight Deck

22