EVIDENCE PLAN

Competency Standards: Unit of Competency

TOUR GUIDING SERVICES NC II ACCOMPANY & GUIDE VISITORS IN ACCORDANCE WITH THE TOUR ITINERARY [tick the column]
!estionin"Demonstration/Oral

Ways in which evidence wi !e co ected:

O#ser$ation

"he evidence m#st show that the candidate$

I&enti'ies t(e res)onsi#ilities an& roles o' a to!r "!i&e

I&enti'ies an& &etermines *(an"es in t(e itinerar+ Determines *om)osition an& nee& o' t(e to!r "ro!) C(e*,s an& $eri'ies 'li"(t/tri) s*(e&!les C(e*,s an& $eri'ies (otel reser$ation Pre)ares an& se*!res "!i&e ,it- *as( a&$an*e an& $o!*(ers
I&enti'ies to!r "!i&es. ot(er materials Wel*omes an& Con&!*ts /en ro!te0 Hotel 1rie'in" an& C(e*,2in Assists in Hotel C(e*,2o!t Sen&s2O'' Assistan*e Veri'ies n!m#er an& #oar&s to!rist Presents Da+s a*ti$ities an& *ommentaries I&enti'ies s,ills in &eli$erin" in'ormation an& *ommentaries Determines nat!re o' *om)laints an& *on*erns I&enti'ies Stress an& A#normal Sit!ation an& (o% to (an&le t(em En!merates ste)s in i&enti'+in" sol!tions 'or a#normal sit!ations I&enti'ies )ro*ess 'or )ro)er li3!i&ation an& remittan*e o' *as( a&$an*es an& *olle*tions Creates %ritten re)ort on Criti*al In*i&ents &!rin" to!rs I&enti'ies t(e )ro*e&!re in !sin" a PA s+stem an& mi*ro)(one on a #!s Determines ste)s in )ro)er *oor&ination

N%"E: Criti*al As)e*ts o' Com)eten*+

Prepared !y: Chec&ed !y:

MONA 4UISA C5 DE GU6MAN

Date: Date:

78AUG9::;

Inter$ie%