The 5S in Services Industry

Presented By:
Anant Bhandari
Anu Lodha
Arnav Suri
Deepti Gupta
Mugdha Sehgal
The Application
 In services industry…

 Back office

 Front office

 Human resources

 Data collected / recorded

Drive Quality
SEISO
SEIRI Cleanliness
 Problems are more visible
when everything is neat and
SEIKETSU
Arrange Properly clean
 Distinguish between those
 Find minor defects while
Always Clean
things that are needed and not  Clean tools, equipment and
"sweeping clean”
needed job site immediately after
 Keep only needed materials at use
the job site  Equipment that is kept clean
 Throw away all unneeded

5s
items immediately runs better

SEITON
SHITSUKE
Orderliness
 Put things in right order in Discipline
designated areas  Use and follow standard
 Store all materials and information procedures
 Follow company rules and
in an orderly fashion at all times regulations
 Organized according to frequency  Follow safety procedures at
 Place for everything and all times
everything in its place
The Back office of a bank’s
branch
SEIRI
The Cleaning up / Sorting
 An almirah was
storing files and
stationery
 But….
 All was hap-hazard
After Seiri
 All files were checked for relevance on
the following grounds…
 Usage within last four months
 Condition of usability

 It was found that many files of the year

2002 were also in these almirahs and
were of no use as such
 Some stationery was not in conditions
of use
Seiton : Maintain Orderliness
 A place for everything and everything is in its place

 All these files as well as racks were labeled

 Unnecessary files were send to the archives
section
 A list was sticked outside the almirah to make
search easy and quick
 More frequently used files were kept in 2nd and
3rd racks …while stationery was in the 4th and 5th
racks
SEISO : Cleaning

 Rules were set to clean up the almirahs

every weekend in the order prescribed
SEIKETSU: Standarisation
 Standards were set for a regular practice
of 5s to be imbibed among employees
 For eg. Labeling new file, putting them in
the sequence of months, and in the
appropriate rack
SHITSUKE: Making it a Habit
 It was required to be followed strictly,
regularly and by everyone right from top to
bottom…
 Everyone was oriented towards the
consecutive benefits and how important is
everyone’s role in its implementation
 5S in a Hospital
 Government hospitals project the image of
a poorly equipped, low-morale, and badly
maintained organization.
 5S could help in the basic quality
improvement
SEIRI
 Department established disposal
standards and policies.

 Each hospital employee will initially be

asked to take out unnecessary items in his
area of work and dispose it properly.
Seiton : Maintain Orderliness
 They were further asked to re arrange the
items as per the convenience of user.
 Stored items must be properly labeled to
facilitate retrieval
 Warning signs are applied on items
needing safety precautions.
SEISO : Cleaning
 Participants were to allot three to five
minutes a day for cleaning his/her own
assigned area.
 All work activities must be coordinated
SEIKETSU: Standarisation
 Standards have been developed for the
numerous work processes and
procedures.
 Standards for dressing oneself at
workplace were set and were to be strictly
followed
SHITSUKE: Making it a Habit
 It was instilled in people to give due
consideration to others and strictly abides
by the rules and standards of the
organization.
 With first 3S implemented successfully,
Shitsuke becomes incorporated as a
habit.
5S in Retail Sector
SEIRI
 The areas of application
 The store room
 Display racks
Before
Seiton
 All items were placed in labeled racks.
Seiso, Seiketsu & Shitsuke
 Maintain
 Train
 Habitualise
Computer Service Centre

 Seiri
 Seiton
 Seiso
 Seiketsu
 Shitsuke
Before 5s
After 5s
Thank You